Order Source Integrations

Just wondering if anyone has had problems with printing after their cutoff time from amazon?We use shipstation to print our labels, anything past 6:30pm cannot be printed, so then we end up having to print the labels manually on seller central.Anyone experienced this or knows how to overcome it?Thanks.

Hello ShipStation peeps!I have an ongoing problem where my european trade orders (so going a particular shipping method and over a particular value) are automatically being marked as 'Completed' in WooCommerce (and oddly enough being allocated a FedEx tracking number) which means they never appear as 'Awaiting Shipment' thus dont get sent.They still appear as 'Shipped' in SS but dont have a courier, tracking number etc. attached to them.There seems to be this function on ShipStation: https://help.shipstation.com/hc/en-us/articles/360026157691-Mark-Orders-as-Shipped which could do the same thing but I didn't switch it on/ cant see how it would switch off.Please help!

Hello there:I am a tiktok shop seller, and have been using shipstation for 3 months, when i first started everything was smooth and perfect.  As soon as November hit, my sales dropped significantly.  Upon further investiagation i discovered that buyers are unable to complete their orders, i have tried it myself to confirm that its actually not working.  so as soon as you insert the address for the order you get a message saying "SELECT ANOTHER ADDRESS ITEMS CAN'T BE DELIVERED TO THIS ADDRESS.  TRY ANOTHER ADDRESS"I have shipping template set to ship to all 51 states but no matter what i do orders are not being completed.  After Switching to Tiktok shop Shipping orders are flowing perfectly, the issue is i only charge 4.99 per item where as tiktok charges the customer 6.79 which is decreasing my sales due to the excessive shipping cost.  I would like to continue using shipstation but i am unsure how to proceed to fix this issue.  I have tried emai

Does anyone know how to solve this issue around customer orders on shopify that are initially sent to shipstation & fulfilled, and then the customer wanted to return some of the styles and get exchange for correct size so we select in shopify return: item 1 and 2; exchange for item 3 & 4; then shopify says this item is on hold until customer returns the items and then when we get the return we hit a button on shopify orders that says send to fulfillment but this "exchange of items that needs to be shipped out" is not sent to shipstation so we are then unable to have it fulfilled unless we manually make the label or created a second order in shopify that doesn't really make since? So how do I get that exchange (2nd shipment on same order) to be sent to shipstation from shopify?  I have a pic but it looks like I can't send screen shots here

Hi,Does anyone know if and how I can use ship station with amazon vendor Direct Fulfillment.  thanks  

We have our Shopify store set up to automatically sync products on Facebook and Instagram. The orders get sent back to Shopify with a specific "fulfill by" date that must be met. However, when those orders come into ShipStation, that "fulfill by" date doesn't get mapped to ShipStation's "Ship By" date. Is there a setting that can be turned on to allow this?

I am writing to request your support for integrating the new Shopify Exchanges feature within Shipstation. As detailed on Shopify's official help page (https://help.shopify.com/en/manual/orders/refunds-returns/exchanges), this functionality is critical for modern ecommerce operations, and we have been eagerly anticipating its release.Unfortunately, we've encountered significant disappointment upon discovering that this feature is not currently compatible with Shipstation. Given the stature and capabilities of Shipstation as a leading software in the industry, it is surprising and unfortunate that there is a lack of alignment with Shopify, which is one of the most widely used CMS platforms in ecommerce.We believe that supporting this feature would not only enhance our operational efficiency but also reflect positively on Shipstation's commitment to staying current with ecommerce trends and technologies.Could you please provide an update on any plans to support this feature or any potent

Has anyone found a way in ShipStation to 'Accept' an order in the Mirakl platform so the contact details are transmitted from Mirakl to ShipStation (via Mirakl Connect)? Currently, we have to log into Mirakl, accept the order, and only then does the integration pass the recipient contact details to ShipStation via the Mirakl Connect integration.We thought using the 'Mark As Paid' in ShipStation platform would have marked this order as Accepted in the Mirakl platform, however it does not. It simply moves the order from Awaiting Payment to Awaiting Shipment. Unless we are overlooking a feature in ShipStation to 'Accept' the order in Mirakl, this integration is requiring us to log into 2 systems for the same order. Highly unproductive and defeats to point of an integration with Mirakl.Suggestions or will this need to be an obvious feature request? 

Howdy howdy,The ability to choose which date on an imported order is used as the Order Date field in ShipStation would be very helpful.We use BrightPearl for our order processing, and ShipStation uses the date the order is created in BrightPearl as the Order Date field.The issue is that we sell to wholesale clients that place their orders seasons ahead of time, with a scheduled future delivery date. With ShipStation using the day the order is created in BP as Order Date, when the Sales team makes  Goods Out Notes and pushes those orders to ShipStation, they come through with really high Age's because of this. This makes the Age field effectively useless in planning fulfillment priority. In reality it's when the Goods Out Note is created in BP and the order is sent to ShipStation that should be used for Order Date and determining Age.Our Sales team is having to manually communicate the priority list to us via Slack or email, rather than just push orders to ShipStation in the order

Our website is global, and we have a distribution center in the US and Canada.  So we have two ShipStation accounts.  Is there a way to integrate the website to the Canadian ShipStation, but filter it so only orders with a ship to country of Canada are brought into ShipStation?

Hey everyone,We recently switched from Zenstores to ShipStation, and we’re encountering a major issue with how product variants appear on our packing slips. Our Shopify store uses product variants, such as different colors and additional options for products like Product X, which customers select through two drop-down menus.Here’s what we need on the packing slips:The main product name (e.g., "T-Ship Japanese Design").On a separate line, we need the variant for the color (e.g., "Red").If the customer selects a third option (another variant), we want that to be listed on its own line as well.Currently, the packing slip displays all of this in a single line, like this:T-Ship Japanese Design / Red / Additional Badge.We’ve tried multiple HTML configurations, but nothing seems to separate the product name from its variants. The [Product_Name] or [Item_Name] always combines the product name with all the selected variants directly from Shopify.Is there any way to fix this formatting issue? We

Hello All,I've been using shipstation for years, but am new to the Shopify integration.  I'm having trouble with getting correct live rates for a drop ship warehouse we use that is 3 time zones away and ships heavy product.  Support has indicated that shipstation only passes live rates generated using the default warehouse as the origin.  This seems like a major limitation with the integration, since more and more business is coming out of dispersed drop ship and fulfillment warehouses.  Does anyone have a work around, or information related to this? Regards,Dan

An error occurred attempting to update orders: error code: 1014I am getting the above error on my account. I have tried multiple times to reauthenticate and it won't work. I have tried pretty much everything and I am having a hard time getting a response from anyone. 

Hello, has anyone had problems with Shopify options not appearing on Shipstation packing slips? Every one of my items have two or more options, yet they will not populate on the packing slips. I'm using the [item options] field replacement function, in the custom template feature. I appreciate any insight that can be offered. Thank you 

Amazon Sellers: How are you reacting to Amazon's on-time delivery rate (OTDR) policy? Very unclear as to whether SS will comply, and if so, only for more expensive non USPS options.😕😕New Amazon policy essentially will require you to only purchase shipping using Amazon's Buy Shipping Program or you will not meet their new delivery requirement of 90% "without promise extension." Translation: thought you were meeting OTDR in the past - likely it was because Amazon was "giving" you an extra 1-2 days of transit time. Not anymore - that "extension" is going away ..Consequence? Not 100% clear - they state: "An OTDR below 90% can result in restriction of your ability to have seller-fulfilled products listed. " But if you know Amazon, this likely just the first action, next action is likely suspension.Good news: SS seems to suggest that if you purchase Amazon Buy Shipping via SS platform AND turn on their automation, all is good and that will satify Amazon's

Hello, new Shipstation user here (1 week in).I'm experiencing intermittent success with importing ECWID orders into ShipStation. Most times there are no orders in ShipStation yet there are 5 in ECWID that are awaiting processing.Then randomly try again the next day, refresh/update and some or all orders are present.Orders shipped via ShipStation persist in ShipStation in the Shipped area (they do not disappear)Automatic sync. There is an error thrown when updating relating to any order that has no Ship City, but that is expected as it is a click and collect.Support case 7185865 relates.

Hello,Just installed ShipStation and have connected it to my Inksoft stores.  I am now receiving this error when I go to upload orders.  Any idea what I need to do??  Error in XML. Reason: The 'ArrayOfString' element is not declared.

Hello, I'm importing orders from Shopify. I have custom packing slips enabled and trying to display product description on the packing slips. For some reason, the Product Description will not transfer over at all. I've tried placing [Product Description] in different locations and removing html tags from the source. Any suggestions? Thank you!I'm modifying the default 8.5x11 template. This code is in the 'Order Items' section.<tr><td class=sku>[Sku]</td><td>[Item Title]<br>[Product Description]</td><td align=right class=price>[Unit Price]</td><td align=center>[Quantity]</td><td align=center class=location_ssreserved>[Product Location]</td><td align=right class=price>[Extended Price]</td></tr>

We really need to integrate with CommerceHub...recently started selling on homedepot.com and copying and pasting info into ShipStation is not a sustainable option. We will be switching to Zoho inventory with the 3rd party Extensiv connection for CommerceHub. Does anyone else have another solution for shipping CommerceHub orders?

Hey, we are transitioning over from Using Multiorders to Shipstation for our stock management solution for our online stores and our physical location dispatches. Going through the ship-station university no lesson covers the issue we are having.Our Shopify store is fully linked with Shipstation. We are fully able to see orders that are coming through with our online store. We have imported all our products over with a CSV file and with that their current stock levels at that time. Being linked with Shopify, i would assume that when a sale is made with Shopify, the quantity left available should change accordingly. However for us the stock quantities have not changed since the initial CSV file integration, and we have sold products physically through our retail store (shopify integrated), and online. The quantities are still of the initial level when imported. We have made sure that the products have the "do not track inventory" option selected. We also have the new inventory sync addo

Trying to integrate Shipstation with Magento 2.4.4. The extension is version 2.3.1 from the Magento marketplace. I'm getting the following error in the admin area. Deprecated Functionality: error_log(): Passing null to parameter #1 ($message) of type string is deprecated in /home/public_html/magento/vendor/auctane/api/Model/NoConfigNotification.php on line 32 Looking at NoConfigNotification.php, I can see the configuration is supposed to be done from my shipstation.com account. I have tried setting up the store integration there, but I get a 404 error. I can see the APIs in swagger. I'm able to manually hit the GET API (v1/auctane/configure). I figured out from looking at Authenticator.php that I needed to pass 'ShipStation-Access-Token' in the header with the generated api key as it's value. I tried with cURL and get a 200 OK. I'm also able to hit the POST API and pass dummy values which make the above error go away. So, it seems the APIs are working. I'm not sure why Shipst

Etsy gift messages include two fields - one field for the message and a second field to write who the message is from.Currently only the message field is imported to Shipstation, so when it's printed out on our dispatch notes the recipient doesn't know who the message is from.Could the 'from' field be included too please?Many thanks.

Hello all,I'm using Shopify apps to connect with ShipStation but there's something wrong with the data: Notes from buyers,My expectation: the data of Notes from buyers in ShipStation refer to Customer Note dataActual result: the data of Notes from buyers is the combination of Customer Notes and Additional dataI checked with the supporter and he/she said that it comes from the Order feed in Shopify. How could I get the expected result?Sample:Current data: "NotesFromBuyer","Text":"Granny and Grandpa Dave\n[renew]<br>Donation Tracking ID: xxx"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"} expectation: {"NotesFromBuyer","Text":"Granny and Grandpa Dave"}],"CreatedDateTime":"2023-03-26T07:09:32Z","ModifiedDateTime":"2023-03-26T00:32:17-07:00","SalesOrderGuid":"236bb21c-6163-5b6c-848f-36fffcef8feb"}

When we were on WooCommerce, the shipment items description field in ShipStation would populate with the variant names from the product, but with Shopify, it just has an hc_default: number that doesn't seem to even correspond with anything I can find in Shopify.Am I missing something here? Is there a way to make this description field useful?

We're having some issues with the Amazon integration. We can't import orders from our Amazon.ca or Amazon.com stores. We get the "Error 429". Too Many Requests.Our orders stopped coming in yesterday around 1PM (Eastern Time). We thought this would come back after a few minutes/hours but it did not. We're 15 hours in and we're still not able to import our orders. We tried:Reconnecting both our stores through Shipstation (old and new versions)Re-Authorize the app on AmazonWe contacted support yesterday but have not been able to get an answer.EDIT: This morning at 8:30 AM we were able to get SOME orders imported.Around 23 orders were imported out of the 110 that need to be shipped.No luck getting the other ones.Did anyone get this issue recently? Anything I missed that could be done to resolve the issue?We need to get those orders out the door today. Manually doing everthing is possible, but really the worst case scenario.Thank you!A.