402 Client Error : Payment Required with the V1 API

@ShipAware Did you figure out what that error means? I'm having the same problem on a client's site. As far as I can tell, their account is in good standing in terms of payments.

Means shipstation just became greedy and now charges for api use. BS.

Time to start looking at
Shippo, Easyship, ShippingEasy,Veeqo (amazon's)

@ShipAware Looks like the API requires the Gold plan as of this month. From ShipStation support:

The error you are experiencing is due to the fact that your current plan is Silver, and API keys are only available with the Gold plan or higher. This policy was implemented in May of 2025. Therefore, it is necessary for you to upgrade your plan to Gold in order to maintain access to your API keys. However, if you are not utilizing the API, an upgrade to your plan is not required.

Haha love this, time to jump ship. Great plan, as if they weren't making enough from margins on labels. Greed will be their downfall

@ShipAware I'm getting that as well.

However, this is NOT supposed to happen until May 29th as outlined in their email. I'm gonna have to agree with others on this thread.

I have been a loyal customer for the last 6 years and never ask for much. But constantly get poor customer support and in general antiquated service for the technology they run. I think it's time. Not that I'm against paying more. It's more that the service has never gotten better, so not sure why the cost to upgrade to basically no real new feature changes.

And now to have the rug pulled earlier than stated is kind of the same as usual lack luster attention to platform that I've been used to.

Just kinda feels like they are too large and not as hungry to move or be as agile as some of the more modern platforms out there. I'm probably a small indicator of a larger issue to come for them. There are just too many other services out there to be this mediocre.

I'll be hunting for a new platform starting tomorrow.

As i mentioned in the other thread, This change is completely unacceptable and has thrown our entire operation into chaos! We were given absolutely no warning, and now our business is suffering severe disruptions. We're using the simplest ShipStation API functions – just to get orders and mark them as shipped on Etsy. This bare minimum should NOT require some ludicrous "gold plan" and a fortune in fees! We are beyond frustrated and are actively searching for alternatives because of this ridiculous situation.

I suggested that they make it a paid add-on like they do with "Your Carriers" here:
https://community.shipstation.com/t5/Stores-Carriers-and-Other/Make-API-access-an-a-la-carte-add-on-in-lower-tiers-like-quot/idi-p/28249

Incredibly frustrating. They won't even let us use the Zapier integration anymore which they advertise in their homepage. The lack of communication and unprofessionalism is insulting to those that have been working with ShipStation for years. We're looking to shift operations with another provider that isn't part of Auctane. 

So yeah, we are experiencing total chaos, too. I saw this email come through, look into and thought since we had such simple setup, it didn't affect us. But I was wrong! All our clients who we have referred to shipstation and set up all the webhooks are also incredibly frustrated. So if you guys are leaving shipstation, where are you going and do you have an affiliate link becase we are probably headed there, too. Sigh.