ShipStation Features

Hello all,I've noticed that sometimes some post codes come through with spaces in them. What happens is, I'll go to print the label and then an error occurs. I have to manually remove the space in the postcode. Unsure as to why this is happening. This was never a problem with RM Click and Collect but i've noticed it is on Shipstation.If anyone could offer advice that would be great.Thanks

1. Whenever an Product is Created,Updated,Deleted in "ShipStation" then we have a webhook and get that product id or something.2. i'm not sure, it's happening now or not , whenever product gets created, updated,deleted in "Etsy" or any store which is integrated with "ShipStation", from that Store we'll get the products upto date data.(Ex. product updated in etsy store then in "shipstation" that same product will be updated and will have same data and also when the product is getting update in "shipstation" , Product/Update webhook should execute.GOAL FROM THIS SUGGESTION: The goal is to help businesses that operate across multiple platforms—such as Etsy, BigCommerce, Amazon, and more—by ensuring that their products and inventory remain consistent and synchronized across all stores.   also please check this screenshot for webhook , 

Absolutely happy that Shipstation has added the bundle feature. One issue I've noticed with it though is that when you have it set to just show the bundle name, (not separated out into its individual parts) the product name override does not work. 

New to shipstation, still getting everything hooked un and integrated.  We also do letter mail.  Does ship station support multiple scales, one for packages and one for letters and does this work through stamps.com?  Any information on how to do letters, checks, and packages would be appreciated.

Newly received inventory is still not showing up as "stock" in the orders page. They are showing as "no stock level". I have confirmed that the sku on the order and what is inventory are the exact same. Not sure what to do to resolve. Shipstation support has been unresponsive.

I heard from a UPS driver that they can scan packages but there is a fee. Has anyone else heard this or have this done, if so what is the fee?

I use Big Commerce Out of the Box that offers customers the ability to place one order shipping to multiple addresses, especially useful at the holiday season. As of this writing, ShipStation doesn't have the ability to ship orders to multiple ship-to-location. Are there plans to add this in the near future?

1) Several support documents indicate that you can create your own View and set it as your default view. This is not the case. In fact, there's no way to set a default view right now. The [All] tab is the only view that can be the default. We have some non-technical staff, and would prefer that they only see certain orders. It would be REALLY helpful if their default view only included those orders. This is actually a significant issue.2) Roughly 50% of our customers pay on Net 30 terms (i.e. They don't pay until 30 days after we fulfill their order). Right now we have to manually mark all of those orders as paid in order to get them from the "Awaiting Payment" section to the "Awaiting Shipment" area. We have longstanding relationships with these customers, so yes, we ship without payment all the time. This manual workflow is very inconvenient. It would be great if we could create an automation to Mark Order as Paid based on some criteria so that they would automatically be moved from

I'm using the Shipstation Checkout Rates feature for my Shopify store, and it clearly states in the UI:Your ShipStation default Ship From Location: Montreal, QCHowever, this doesn't make sense in reality of how an actual order is fulfilled. Let me explain:I have 5 locations across Canada, and my ERP system keeps my stock levels on Shopify up-to-date so that the Shopify order routing rules can pick the most appropriate inventory location to fulfill the order from based on the customer's address, availability of items, etc.So imagine that a customer is ordering from Victoria, BC, and Shopify's order routing rules picks my Richmond, BC location because a) it's closest to the customer and b) I have sufficient inventory to fulfill the order, Shipstation completely disregards this and defaults to my Montreal, QC location to give the customer an inaccurate shipping rate.My customer calls me and complains, why is the shipping so expensive if I'm ordering locally, and I typically have to explai

Hello,I'm requesting that Shipstation consider adding the ability to scan the UPC of the parent product in a bundle. For instance, we sell direct to consumer and B2B. When someone orders on our website, they order eaches/bags. When B2B orders, they often order full cases. It would be ideal if we could scan the parent barcode (AKA the case barcode) and that account for the appropriate amount of eaches/components setup in the bundle. For instance, if our case contains 8 eaches/components, when the parent/case barcode is scanned, that would account for 8 eaches/components. At the present time, every single each/component has to be scanned in a product bundle, which is unfeasible when orders have hundreds or thousands of eaches. Veeqo allows you to scan the parent UPC in a bundle and accounts for all of the eaches/components. If Shipstation can't enable this, we may have to migrate away as it's a massive pain point for us. 😞Thanks!

How do I print stamps from shipstation? The instructions in Help do not work. Thanks!

I cannot seem to find a difference between the On New Orders and On New Items webhooks. Both trigger when a new order is imported. You'd think New Items would trigger only if there's a change to an item in an order, but I've observed that making a change to an item (changing the item description/item options via the API) does not trigger this webhook.Am I missing something?

Does ShipStation provide shipping label printers under any of these circumstances/scenarios?1. as part of a subscription?2. as a rental?3. as a purchase?Thank you for your contributions.

PLEASE allow us to add "Custom Field 1" (and the other custom fields too, I suppose) column in the "Shipments" section. I can enable this column to be displayed in "Orders," but for some bizarre reason you don't have that field listed in the display settings in the "Shipments" section and it is wildly annoying. That field is how our WMS system assigns the sales channel order number, and I have various things I need to check each day on shipped orders by referencing that number. The way it is now I have to open each individual order just to find that info. Thanks!

Our client uses product SKUs to include picking locations to aid their fulfilment team. On occasion the locations need to change but we cannot edit product SKUs in Shipstation and have to create a completely new product. Please can this basic functionality be added? And if not a reasonable explanation on why>?

Cant seem change UPS Ground from a "Flat" to a "Live" Rate.  The other UPS options are displaying "live" rates, but Ship station control panel won't allow me to "Save" UPS Ground after I change it to a "Live" rate (the save button is greyed out).. Any Ideas?

Hi ShipStation Team,I hope you're doing well. I wanted to check if there's a way to generate multiple UPS labels in bulk without creating an order. I understand that the Rate Browser allows creating single labels without an order, but currently, there isn’t an option to do this in bulk.Since I often need to create multiple labels for the same product, a bulk label generation feature would greatly improve efficiency. If this is not available yet, I’d love to suggest it as a feature request, as I believe it would be beneficial for many users.Please let me know if there are any workarounds or plans to introduce this functionality in the future.Looking forward to your response!Best regards

Hi all,I find this feature would be quite helpful for us, but it’s currently unavailable. I believe it could be essential for others as well—I’d be surprised if we were the only ones needing it.In our workflow, we frequently add new notes under Note from Buyer, Note to Buyer, or the Internal Note section, especially when multiple colleagues are handling an order. Most of the time, these notes serve as simple reminders. However, accidents happen, and notes can sometimes be deleted or modified unintentionally.Would it be possible to introduce a feature that tracks edit history for notes? Similar to how each order currently logs changes to postage assignments and user activity, having a history log for notes would help prevent loss of important information and improve team collaboration.Looking forward to hear any thoughts!

Hi All, Just wondering if anyone else has been seeing this same issue. Seems this is a new bug in Shipstation Connect. When we select multiple packing slips to print, the filesize sent to the printer is massive - and causes issues - I think due to the print queue being saturated? When selecting 100 or so orders and sending packing slips to print via Connect, the filesize being sent to the printer is above 11gb. Seems massive for 100 pages. When simply downloading the packing slips, the resulting PDF filesize is a much more normal 11mb or so. That PDF Contains all 100+ pages.I've opened a ticket with support and currently waiting a solution. Has anyone else noticed this? Thanks

Please create feature for Label Message (Sku) on USPS Amazon Buy Shipping.It prints on UPS Amazon Buy Shipping but not USPS Amazon Buy Shipping. 

Have a way to change the font in Shipstation overall. The font is so narrow now and hard to read when under my main orders, shipments, and products section. Fonts like Arial, Calibri, or Open Sans are much better than the narrow one being used—just a small suggestion. I googled a way to change it, and it was a common question asked by Shipstation users.

If someone can tell me what scale they use for shipstation that is consistent . i have been using onyx but this is very inconsistent. any advice?

Hello everyone,I’m facing an issue when trying to create a shipping label via the POST /labels endpoint. The error message I receive is:"Create Label Error: Insurance cannot be purchased without an Insured Amount."I would like to know which attributes are mandatory to successfully use this endpoint. Specifically, do I need to include an insured amount even if I don’t want to add insurance?What I don’t understand is that in the package object, I’m correctly including the insured_value attribute with the following values, as specified in the documentation:currency (string)amount (int)I’m also setting the insurance_provider value.I’m wondering if I might be missing an attribute or if I’m misnaming the insurance-related fields.

Only recently I have needed to Refresh the Connection in ShipConnect. Up until a few weeks ago this was not an issue. I tend (past tense now) to print remotely and so what I now error each morning without a refresh I need to log into my computer rather than print though the website. I would like SS to maintain the connection between SS and the ship connect

I am trying to get live rates on my magento 2.4.4 storefront to enable users to select the shipping that would best suite them. As of right now I have done everything in the documentation to enable this feature but its not showing up in my storefront. I am in single store mode. I have enabled shipstation shipping in the magento admin panel but nothing seems to work.