ShipStation Features

We voided a USPS label with postage and insurance.   Shipstation support was no help.   the link did not work to get the form.  Finally after working with Stamps.com we were able to submit a postage refund by mail.  The said that they could not issue a refund on the insurance because it was through the shipstation 3rd party insurance.   I called the Insurance company.  they said Ship station needed to issue the refund.  I have tried for 5 days to get a reply from shipstation.  All they do is state the obvious  - 'I printed two labels - neither was voided in the Shipstation platform - YES if I could have voided through the platform, I would not need to spend hours trying to get a refund.   Does anyone know what needs to be done to get an insurance refund when you need to mail in a USPS label for a refund?

We need to report all taxes paid for accounting purposes, but Shipstation rates don't show how much tax is paid for each shipment. Support told me I need to reach out to the courier with each tracking number to get the tax values, but we have 100s of shipments each week and I don't think our accountant wants an invoice for each one! This is something Shipstation reporting should be able to provide. Especially considering there is a fee incurred for not using Shipstation rates. I can't imagine we're the only business who needs this.

I run a fulfillment business and we just picked up two customers in the last 30 days who both use Shipstation for label printing. This is the first I've used Shipstation in my workflow and it is mostly great, except we need to find a better solution for printing order summaries. We use Order Summaries as work document that travels with the product through picking and embroidery. Its the perfect document. Our problem is that we need to print 1000+ of these on our busiest days between the two customers. When I try to select multiple orders at once and print them, the order summaries get printed with more than 1 order per 8.5"x11" sheet. We need each order to print on its own page so that we can put the orders in their own separate tote to travel through our warehouse. Printing these 1 at a time is exhausting and error prone. There has to be a better way, right? Thanks,Alex

Dear Team,I wanted to inquire if there is a way to request developer to assist so that Cubiscan 75 would function as dimensioner? I noticed its on ship works and other platforms and I love and prefer Ship station instead.I am willing to pay 50$ a month add on but my machine does not work so this is only thing hindering.I am hoping developer will see this and assist!

So I sell on the platform and I require the user names of the buyers from it. I have some dropshippers who order 5 to 15 orders per day, and here on shipstation you can get the data for buyers address, and phone, but no way to pull up USER ID's to find dropshippers so I can see the repeat names to find dropshippers easier.  Thank you, not sure if the correct place for this.

Hello,Could you please add the option to create an internatinal returns label with DHL.  We operate out of the UK and have many customers in the EU and need this function. Thank you,MBUK

I'm posting this here to see if others are having the same issue. Shipstation support has been working on the issue for the past 13 days.When in Scan to Print, the scale is not reading weight properly. First it wasn't showing a correct weight and wasn't changing weight from each scan. We did all of the troubleshooting, uninstalled and re-installed shipstation connect, deleted old SS files from the computer, cleared cache, tested in incognito, etc. This caused the scale to start reading however at 10x the correct weight. This seemed to indicate that the scale simply needed to be switched to high capacity mode. However it was already set to this, we un-checked and rechecked the setting with no results.The oddest part is that when in Printing > Shipstation Connect > and I click Read for the scale it always shows the correct weight! So the error is only in Scan to Print.Obviously having to manually enter weights when we're trying to process 2k shipments per day is devastating to our

The packing slip has the incorrect price total with a BOGO discount, and there seems to be no way to correct it. The cost summary is showing the correct amount, but the packing slip has the BOGO sale price then also subtracts the discount, making it appear that the products were free.For example- customer bought 2x $100 products, and BOGO brought the total cost down to $100 (+10 tax/shipping). The packing slip has it displayed as 2x $50 ($100 total), -$100 for BOGO, so the final total is only the $10 tax/shipping. Has anyone dealt with this? Again, the cost summary is correct, as is the actual charge, it's just the packing slip that has issues. 

Hi,I am occasionally (~25%?) of the time receiving a login error.   The page appears to timeout with an Error 500.  The error window sometimes that it failed to grab captcha token.   I'm not sure that's the exact phrase but it is similar.Is this a known issue?Pat 

shipstation needs to add quicksearch to the new layoutonly the old version has quicksearch  

Would love to see the option to "snooze" an order from appearing on the dashboard until the date selected. This would especially be helpful for businesses who do custom orders which take weeks to make before they ship. This would allow the dashboard to stay up to date and clear about what needs to be done that day. Thanks

Hello,We currently have our Selling Channel notification set to: Number of hour(s) elapsed after label creation (24hrs) which works great for Mon to Thurs. However, on Friday the automation will mark it as shipped on Saturday but USPS won't scan it in until Monday due to not being open on the weekend. Amazon is suddenly cracking down on this and is threatening account deactivation which will force us to switch to a system that allows more flexibility. We need an option that allows this to be business day or allow you to map out each day of the week individually.This is business critical for us.Note: we did try the "The shipment first hits the mail stream" option but it does not work well at all.Thank you.

There are dedicated API endpoints to add and remove order tags:https://www.shipstation.com/docs/api/orders/add-tag/https://www.shipstation.com/docs/api/orders/remove-tag/However, they only support tag updates for one order at a time.The Create/Update Multiple Orders endpoint (see link to documentation below) appears to support bulk update of open orders, including associated tags.https://www.shipstation.com/docs/api/orders/create-update-multiple-orders/However, even though the HTTP requests I've made to that endpoint returned successfully (200 OK), the tagIds property in the response payload is not updated, and the tag remains unchanged for the orders I tried to update in the ShipStation web UI. I've tried to delete tags by setting the tagIds property to null  (as stated in the documentation) - but the result is the same. I've also tried setting the tagIds property to an empty array just to see if that would affect anything, but to no avail.I suspect this may be a bug.

Can you add the order number to the inventory audit log reports?We have a tough time tracking the inventory deducted based only on the time stamp.    

Why is there such a lag in printing labels??? I have quick ship enabled. I click the "create & print" button. then 4-5 popup windows come up telling me what is happening within shipstation itself"...allocating...allocating successful...purchasing...purchasing successful...printing labels...then nothing.  NOTHING HAPPENS. Then I have to manually close all of those pop-up windows and click the printer icon in the top right corner, select the correct batch, then click on print labels, in order to print labels.   Unbelievable...

Hey, file upload via CSV only is problematic for us as it deletes trailing zeroes and periods from our item numbers and other data. Instead of treating data as text CSV files end up trying to treat all numeric values as numbers. For example, where we have a SKU number 5035.10, the CSV file changes it to 5035.1 instead. All the other major SaaS applications we used (Amazon, Rithum, Salsify, Logicbroker, Walmart Seller etc.) enable Excel file import so why not Shipstation? Please figure this out! Thanks. Anyone else having issues with this? 

Currently there is one endpoint in the API that can be used to update a product:https://www.shipstation.com/docs/api/products/update/However, we can only update one product at a time. To update a list of products, developers have to generate an API request for each product item which is very inefficient.An option to supply a list of product ids along with the data to be updated would be greatly appreciated.

I am a Software developer and I'm working with a client to build out an internal user-facing application that integrates with ShipStation.One of the issues we are running into with the API is the time-intensive and arduous process of performing bulk updates for tags, status and other properties of open orders.Currently, the application has to make multiple API requests (one per order) to each of the following endpoints:Add Tag - https://www.shipstation.com/docs/api/orders/add-tag/Remove Tag - https://www.shipstation.com/docs/api/orders/remove-tag/Hold Order Until - https://www.shipstation.com/docs/api/orders/hold-order-until/Restore Order From On Hold - https://www.shipstation.com/docs/api/orders/restore-from-hold/These operations need to be executed individually for hundreds of orders within a short span of time. However, the enforced API rate limits and the high latency of executing multiple individual API requests per order make using these endpoints at scale pra

I am trying to set up a UPS pick up using Shipstation. I keep getting this error message. It does not matter what time of day I put into the box. Received data containing a ready time later than the latest allowable ready time for the location (Bad Request, Carrier Error Code: 9510113). (400, 8d7e0313-92da-432e-a6bb-4cb2840f0751)I noticed this was a problem  last year. Any ideas, or plans to fix this issue??

With the new Shipstation layout I am getting a severe headache after just half an hour because the screen is almost entirely white with no color variation. This makes it hard both to just get my work done and use the program as a whole, as well as making it harder to make batches and sort orders since I keep clicking on the wrong buttons since there is no color to anything. As someone who uses Shipstation a lot every single day, this is extremely inconvenient and disappointing

I created a custom packing slip that works perfectly when printing individually. However, if I select multiple packing slips, they combine into a PDF so that they completely overlap with each other. How do I create a page break so that they each start on their own page? All the help I've been finding online includes a CSS solution, but I don't know if you can integrate CSS into the templater.I've attached an image of the multiple overlapping packing slips for a visual of what I'm getting.Thanks!

I voided a USPS label on September 23 through ShipStation. I get an e-mail from the USPS that they made an adjustment on this label on November 14 and ShipStation charged me (minus the .42 adjustment) on November 15.ShipStation passed the responsibility and had me file an Adjustment Dispute Request with the USPS which was denied.How and why am I being charged for a voided label? That label has been null and void for nearly 2 months. Why isn't Shipstation doing anything about this? I am trying to receive a refund for this charge.  Any help would be much appreciated. 

I have an simple numbered internal inventory to help me track eBay listings. Each item has only 1 quantity. I have been entering this as a custom field on the eBay site when I create the eBay auction listing.What would be the best way get this information into Shipstation, so it is displayed in a column when I'm viewing my imported orders? Is it even possible?

I would like to suggest a feature enhancement that could greatly benefit our team and potentially other users as well. Implementing inventory management for custom packaging materials would streamline our processes and improve accuracy in order handling.Specifically, this feature could include the ability to track packaging types (e.g., a 10x10x8 corrugated box with a 32CT rating) and the corresponding weight of each material (e.g., an 8x8x6 corrugated box weighing 7 oz). With this data integrated, the system could automatically adjust the shipment weight based on the selected packaging type. This adjustment could be applied through the "Shipping" dropdown in the sidebar or the "Configure Shipment" option within an order.Such a feature would provide several key benefits:Improved Inventory Management: Allowing us to track packaging materials accurately.Enhanced Shipping Precision: Ensuring the shipment weight reflects the actual materials used, leading to more precise shipping calculati

Have anyone can login into shipstation now?