ShipStation Features

Hello,The new layout is difficult to read and definitely a downgrade. The look of the site does not seem to be customizable at all either.  It would be nice if the sidebar where active stores are shown was a different color then the backdrop of the orders. Thank you.

A feature where we can the color scheme would be great. The new update looks like the webpage hasnt finished loading in. 

Now that you have forced everyone to look at horrible and almost blinding NO COLORS, where is at least a "dark mode" or "night mode" setting in ShipStation? This change to no colors SUCKS. I'm getting a headache every day from this. What even was the reason for this change? Just to change something? It does not HELP anything. It makes it worse to stare at this screen all day. Fix this, please! 

Create a feature so that customers can create shipping labels without using any couriers. ie it should have all the address information but no courier attached to it

Undo Marked as Shipped does not exist. Shipstation article says to use it in order to update tracking for an order being pushed to Etsy. How do I take an order, where we cancelled (voided) the first label, created a new label, and have it update on Etsy? Undo Marked as Shipped does not exist anywhere in the Other Actions menu as stated here:https://help.shipstation.com/hc/en-us/articles/360026157691-Mark-Orders-as-Shipped

This is such a critical need of mine, especially during my migration over to ShipStation this week.  For some reason I was already under the impression that was a restriction.  I don't want my fulfillment team to see the invoice line item subtotals and invoice total of what my customers are paying.  I'm certain that many would agree that this would be a beneficial restriction.  I want them to focus on shipping only, and to not see these details. I can't express how much I would need this for the benefit of my business. If you can make this happen this week, then I would be so very grateful for your service.Thank you for your consideration!

I tried submitting this to ShipStation support and they suggested I post it here.When ShipStation calls our web endpoint using the GET method, it includes our API credentials (SS-UserName, SS-Password) within the querystring data instead of just leaving them in the authentication header. The problem with this is that our webserver log files are now full of entries that display our api username/password in cleartext (see below - data changed to "*"). 2024-08-08 02:48:38 172.30.5.66 GET /v1/17032/shipstation SS-UserName=******&SS-Password=*******&action=export&start_date=08%2f07%2f2024+17%3a47&end_date=08%2f08%2f2024+19%3a48&page=1 443 - 34.200.1.155 ShipStation - 200 0 0 49This is a security no-no, so I'd like to have the option to turn off embedding credentials wtihin the querystring in ShipStation.

I would LOVE to see a report that shows insufficient inventory that I could use to reorder. I don't just keep everything stocked on the shelves -- some items i keep but most I order as needed, so this would be so helpful!!! Ideally it would be a report that shows numbers needed, or basically an inventory status report that includes all statuses of orders and shows negative quantities if you've over-allocated or committed products. 

I am having an issue with printing 4" x 6" Packing Slip. The packing slip pictured shows, what eBay calls Item Specifics. What should be displayed is eBay Item Options. Item Specifics are not Item Options. Item specifics are nothing more than adjectives describing the item for sale. The buyer doesn't get to pick and choose Item Specifics. eBay Item options allow a buyer to select, let's say a different color or a different size of the item being offered. I understand why Item Options should appear on the packing slip but not Item Specifics. Any one else having problems with 4" x 6" Packing Slip when using eBay?  

I tried to create a $49 label last week and during "processing" something happened and it never finished. My order never got sent to "shipped', but there was a label sitting in my printing que for it and I got charged. When I went to print the label it gave me an error, like it doesn't actually exist, because it doesn't. So I contacted shipstation and they said they were aware of some issues that customers were having. Stupid me, tried to process the label again with the same results. So, now I've been charged $49 X 2 and no label has been provided. I still had shipstation support on chat, so I told them that it happened again. My third attempt was successful. It has been over 4 days since they charged my account 2 X $49 and they keep just telling me that I have to wait for their refund center to process this. I'm absolutely outraged because now I don't have the funds that I need to ship my other customers orders out. This should have been an immediate refund, but no, I'm sitting 4 day

Customer notes on order need to be printed on packing slip. After many convos with ship station agents I am told that the customer notes they imput at checkout are not able to be printed on the packing slip. I can see them on the dashboard but they are not on option to print on the slip. This is 100% a needed option. A customer might put that its a gift and card note, or have special instructions and they are not showing up on the packing slip. PLEASE FIX THIS ASAP

Hi,I am able to select Sunday as a ship date, but when I print the label, the ship date automatically changes to the following Monday.  This is via Lasership and I have already confirmed Sunday pick up with them so it is not because they don't offer pick ups on Sundays.  Anyone else have this problem or know of a resolution for it?  Carrier seems to think it's a SS problem, but I already contacted customer support and the rep could not figure it out.Thanks in advance!

We are relatively new to ShipStation, being subscribers/users for only a year. I cannot believe how much easier it is to ship things, and the cost savings! Thank you, ShipStation.My one request is about the weekly email digest we receive. I love to see the comparison between the last two weeks. Nice. And seeing my average cost? Wow!! But I'm not an Etailer like some using ShipStation are. So I don't have any orders tracked in the software. That dollar amount per order is ALWAYS zero. What we DO wish for is to have the per-shipment COST appear in this summary. THAT would be extremely useful for me. As a business owner, I am curious how much it cost to ship to a customer, especially for those shipments that are very expensive.Please consider adding the per-unit shipping COST to the weekly digest email. There is plenty of room to include it. And maybe if you only can show one statistic per order, you can add a drop-down choice on the "Account" category in settings to let us choose wh

Hi, I want to show shipping rates on my Wordpress site according to location. by using shipstaion 

We would like a more robust return system. One of the issues that we have is that when a return is received physically that receipt isnt communicated digitally to our customer support team. Having a Returns included in the API would allow us to take action about the creation of a return label, the receipt of a shipment for which a return was made, etc.

When I import orders from tiktok or etsy they show the type of product in the item name but it doesn't show me which cover choice or color was ordered. It would be incredibly helpful for me to see that in the grid and not have to click through to each to see the details. Anyone else solve this issue with their products and variations? 

I was hesitant to post this in "shipstation features"  because i don't see a world where this is useful to anyone, but here it goes:For orders in my batch, I frequently compare prices between the following Shipping SERVICES:  "USPS Priority" and "UPS Ground".  Both of these Shipping SERVICES are compatible with the same exact Package TYPE:  "Package"Since my orders import into Shipstation by default as "Package"  it used to be easy to manually change ONLY  the shipping service between USPS Priority and Ground to see the shipping price differences.  Since the Package Type is the same between the two services, it was never necessary to change the Package Type for this purpose of comparison.As of 2/7/2024 the following issues arise while utilizing the same workflow i've used to compare prices for the last 8 years:Upon changing ONLY the shipping service, while keeping package type set to "Package",  the rate does not refresh automatica

Hi ShipStation Team,First off, thank you for providing such a smooth platform that has made our shipping operations much easier! We’ve been longtime users and truly appreciate the tools and discounts ShipStation offers through carrier partners like DHL and UPS. Today, I’d love to explore a potential enhancement that could significantly improve our business operations.We operate a wholesale and retail business, and large part of our inventory comes directly from our facility in Peru. We are about to scale considerably, but are running into issues with shipping. Currently, we need to rely on external shipping methods to get products from Peru to the United States, which can sometimes be inefficient and costly.Here's what we'd love to explore:Could we use our ShipStation account to establish our Peru facility as a shipping location in our account? The goal is to be able to ship packages from Peru to the U.S. using our existing ShipStation setup. This would help us manage shipments more ef

Automation for automatically combining orders with the same shipping address to save time and errors when combining manually.

Hello,We have several different Shipstation accounts. One of our accounts that processes about 200-300 shipments per month has chronic issues with product records changing. For instance, saved image URLs and UPC codes will vanish from the product record field. At times, when using the scan function for picking verification, the UPC code will have extra zeroes at the beginning, or fully disappear. We've had a case open for weeks/months, and it's supposedly at the developer level, though we receive no resolutions or updates.At the time, we thought it was simply an account-specific issue. But recently, we started using the scan feature with our main Shipstation account (over 2000 orders per month). A bit over two weeks ago, I put UPC codes in the product records. Slowly but surely, UPCs are also falling off in this account. I can pull up an order from 2/9 with "SKU A" - UPC shows perfectly. Now, if I pull an order from 2/12 with "SKU A" - the UPC field is empty. There's not a trace in the

Original post by user Jesse Delo   How do I map the payment type from my x-cart store? I need to know if it was a paypal payment or credit card payment. I have added the html to my fsd x-cart store but what is the map field name i need to use to pull in this info from my store?

I have a Shopify store and work with a drop shipper in the USA who create and ships my products. My Dropsipper only ships to the US and Canada. It would be great to have the option to create a rule when an international order (outside the USA and Canada) is placed through my Shopify, the product is created by my drop shipper,then they can then ship it to MyUS address, to ship to my international customer. Creating a workflow where MyUS will get my customer's original shipping address. MyUS will just handle the final leg of shipping since my drop shipper only ships to the USA and Canada. My Dropshipper is integrated with my Shopify store so when orders come through Shopify, all the order details including my customers shipping address go to them. It would be a life saver to have an option to do this. Thanks!

**Using Firefox**About a week and a half ago, the 5 buttons at the top of the page no longer populate, including the Login button.  This coincides with the webpage updates.I now have to log in with a cached page or do a Google search for the login page.  I cannot simply get to a login page when typing in the SS URL.It works in Chrome but Firefox has worked for several years for me.  All my homepages and bookmarks are in Firefox, so I'd prefer not to switch.Additionally in Chrome, you now have to expand on the menu button to get to the login.  This adds an extra click.  Why???  The login should simply populate at the top.

It would be fantastic if Automation triggers and actions could use "Today's Date" as an input/output.IE, a customer order has next-day shipping. Set an automation to the mapped service to set the Ship By Date as "Today's Date".You can manually set the Ship By Date to 0 days after the Order Date. But ShipStation doesn't differentiate between Order Date and Import from Store Date. So orders that were created in the past, but aren't imported until a later date still display the store's Order Date.IE, a wholesale customer places a store order to be fulfilled in 90 days. When the order processed at the scheduled time, the order imports to ShipStation. By the time the order is imported from the store to SS, the Order Date (and Age) displays that it is 90 days old. An Automation that could set the Ship Date for orders like these to "X days after Today's Date" would be able to display an accurate Ship By Date.

Currently my ecommerce site lists a future ship date for some orders (imported from Amazon), and so the ship date in Shipstation is incorrect.  I'm trying to find a hack to automatically change the ship date to "Today" - there is no attribute in Automation Rules for Ship Date.  Maybe this attribute can be added?  Or does someone have an idea of how to automatically change the date - what happens is I forget to change the ship date from the one listed to "Today" and then my end of day count is wrong. Thanks