ShipStation Features

For inventory purposes, we would like to track what boxes are being used on each shipment. It would be helpful if there were a report to run to get the information. Or if that could be a column added to the shipping manifest report.

We are having the issue of the Shipping Strategies not working with presets or bulk update.We tried to change the presets to include the shipping strategies but nothing works. We have deleted presets and re-made them but no progress. It seem that the presets package drop-down only has  "Package" for specific carriers not a general package type. This is making us go through each order to make sure that the package info and shipping strategy is correct. As a High Volume shipper this is taking up all of the time that the shipping strategies was supposed to save.

how to get the track numbers for multiple packages in one shipment? I only saw one master file. I tried to reprint the labels but the labels generated in PDF files are images files that I cannot simply copy and paste. On the other hand, if I click the master tracking number, it can lead me to the carrier website, e.g. UPS. However, (1) other packages are showing as hyperlink. I can only click, but I cannot copy; (2) I cannot tell which packages are which. Say I have 5 boxes. I can not master tracking number is the box #1. However, box 2 out 5, 3 out 5, etc. , I cannot tell. Everything is mingled!!! Need some help! How can you get the tracking numbers from a multi-shipments to your customers????? 

different users should be able to have their own default settings....my issue right now is the office that prints the packing slips for purpose of pick and packing need it on a 8-11 sheet.....but the shipping department, after updating quantities, needs to print it on a label printer and need the 4-6. the shipping department is a different user and the office is a different user...they shouldn't have to use the same settings as they do different things, need to see different things and so on. This would be a great feature.

Can you add the 'FillSKU' column to the inventory export spreadsheet? It exports only 'SKU' or 'PARENT SKU' data. Would he 

Hello team, we are looking forward to use the scan to verify and print label and after chatting with shipstation support there is not an option to split an order while in that screen, say the order is too big to fit in one box so you would have to go to another screen and split it, then go back to scan and verify.Please help this would be awesome to have.

The pick list currently lists products in numerical or alphabetical ascending order based on the warehouse location. It would be good to have the option to reverse this order to descending.  We have a pick order that we concatenate with the bin location before adding it to the pick list.  Shipstation lists this in numerical order 1,2,3,4,5 .... etc however required the highest number first in the list so it woudl be grate to be able to reverse the order of the list.

I was just told by a ShipStation rep that they now allow the receiver of the package to change the shipping address on any UPS order you create with ShipStation without any approval or knowledge from the shipper!?!?!?If this is true, every ShipStation sellers is at risk for suffering massive loss due to fraud.  We all know that when orders come in that we are required to ship them to the exact address on the order.  eBay, Amazon, Shopify, Etsy, PayPal, Stripe etc all require orders to be shipped to the exact address on the order when it is received.   If we change the address we lose all protection against fraud.  Scammers place orders using stolen credit number and they enter the actual card holders address.  This get the orders past the initial fraud screening process as the name, address, phone, email are all legit.  Once the order ship, they can simply call UPS and change the address and have your item shipped to their actual address instead witho

Both the heading and the button are blue. Wed like the ability to pick a hex code to change these to. Also the "Submit order" button colour on the 2nd screen:Also ideally the option to change the font type and colour of all other text - currently it's all grey and not a brand font we use.

HiThe shipment status on the order page in ShipStation shows "In Transit", however, it shows "Label created" on UPS's website. So, do you ShipStation import that info from UPS or you just assume that the package would be in the transit the next day and show "in transit" there anyway?   @mschmoyer1 Regards

I'm currently using ship station (one account) to ship for two separate small businesses that I own.  I would like to keep these accounts separate, expensing shipping costs to two different credit cards.  It would be nice if Ship Station would allow credit cards to be assigned to different ship from locations.  One of my ship from address is for one business and the other ship from address is for another business.  

Hi! I use SkuVault and I have it send locations to ShipStation. I want either of the following to happen:(Preferred) Show a limited amount of locations - eg., cut off after 2 locations.Truncate the text shown in the Location column.I have tried creating a custom style block:<style>.truncate {width: 100%;white-space: nowrap;overflow: hidden;text-overflow: ellipsis;}</style>This almost worked? It abided by the white-space: nowrap line, but it didn't abide by any other element that I can see. It just makes the locations not wrap which stretches the content off the page. Is there a way to do this?Thank you!

When an order requires (or is determined by error) to require additional funding to ship, the process for viewing the order is obfuscated. Here are the steps required–ShipStation > Account Settings > Shipping > Carriers > Click the 3 dots beside USPS > View Reports > Click Balances > Switch to transaction view > Copy the tracking number > Go back to ShipStation > Orders > Shipped > Paste tracking numberShipStation sends an email regarding the affected order. It should also include the tracking number associated with the adjustment.

Is there a feature or a way to set certain products not to import into shipstation as they are not fulfilled inhouse. That way if a blended order (item with fulfilled inhouse and item that is dropshipped) only the item that is going to be fulfilled inhouse wil show in the order in shipstation. 

How to see my item details with tracking number 

Is there anyway that Shipstation can add this to "Bulk Action" You guys have dangerous goods in Bulk Action for another "First Mile Only"?

We pick/pack orders as they happen and even though we have the Auto import feature turned on for our store, it only occurs maybe once a day. Having to manually refresh EACH time an order comes through is very time consuming. Is there a feature to auto import/refresh orders 24/7. As soon as an order comes through on our selling channel it should auto import to shipstation immediately without having to manually refresh. Thus a 24/7 auto refresh schedule for orders should be a feature. 

Got this error message while importing Shopify orders. Tried to reconnect store, clean cache/cookies on different computers and still not working...

lowest cost service still not populating.

It would be great to get the "Source" field as an HTML field that is utilizable on the HTML code for Packing Slips. Most other fields are included, but not "Source". 

Why is MERCHANDISE Even An Option for International Customs Declarations when that ' word ' is NOT COMPLIANT with International Shipping regulations ?The DROPDOWN should start withCHOOSE ONEThe DROPDOWN Should Not Contain a word or item that can be accepted only to CAUSE Rejection and the Item returned !!Cost Me Lots of $Money to  Learn this Bad Ship Station - Bad Ship Station !! 

Trying to update ETSYI get these errorsAn error occurred attempting to update orders: Could not refresh authorization credentials in timely manner.paypal updates but not etsy

Hi Even though the batch was not printed at all, it is showing that labels have already been printed. What should we do? 

I’m facing several issues with Shippo that are seriously disrupting my ability to manage shipments efficiently, particularly when handling high-volume orders.Printing Multiple Labels at OnceWhen I select 12 units (e.g., 12x 88.5THs) and hit print, I only get a single label instead of 12. This creates confusion and extra manual work. I need to be able to print all 12 labels at once, but it’s not working. This issue also happens with smaller lots, such as 10x 110THs, where I had to switch to PayPal’s “Ship Now” because Shippo wouldn’t let me use UPS Ground."Download" vs. "Print":When I generate a label, the system says “Download” instead of “Print Label,” which is counterintuitive. There should be a clear PRINT button immediately after generating the label. Having to download the label adds unnecessary steps, which really slows down the process for high-volume shipments.Scheduling Errors:I frequently receive errors related to shipment schedules when trying to print labels. The system for

Hi - my product is perishable and shipped with cold packs, so the "Delivery By" date is particularly important - to this point I had been using a custom field to pass this value through the integration from my backend. Now I see the new "Deliver By" dedicated field in the UI - but did not see it mentioned in the "schema" definition for the store integration feed. Is it possible that documentation is just lagging, and I can pass it through in a dedicated field instead of the custom? That would be massively less confusing to my pickers... 🙂 Thanks.