ShipStation Features

I wish we could filter shipstation by discount code used. When we run special promotions, we want to set up automations so that our orders get different tags/notes based on the discount code.Currently the discount code exists as a line item. Although you can do a roundabout way to filter for it through Order Filters, it actually doesn't work when you try to set up automation rules under those same parameters.It would be incredibly useful to have a discount-specific filter option. We have spent a significant amount of time trying to get automations to work based on discount codes, and even the Shipstation Support agent was left stumped.  

Looking for help or suggestion. We keep our product inventory level and location under the inventory tab.  For example Warehouse X / Location Aisle 1 - Bay 2 - Shelf 3 / on Hand 20 - etc. Once we print the pick list for orders we see the field from Shipping tab - Warehouse location which is empty.  Obviously not really helpful on the picking slip for the picker since its showing the possible location of the item.  Can the pick list be customized or changed to the correct information needed?  Or do we change the warehouse location on 1200 skus everytime we move them? Is there a better way to manage this?  Any help appreciated. 

Hello Team I believe that this feature could be useful for all users,Please add "Vendor OR Brand " to the replacement fields to customize and optimize the packing slip.   

Why in the world would this feature be broken?  The combine would show a number indicating the user had orders to combine.  Not any longer.  The user has to remember to check by opening the feature?

We have had a number of fraudulent orders go through where the recipient will use a fake address, and then call UPS to have the shipment redirected to a UPS pickup facility where they show a fake ID and pick up the shipment.  We recently lost $6,000 on one of these scams (after telling UPS not to release the shipment, which they agreed to do and then released it anyway.  Sigh).The UPS online shipping website allows this option (but it's not in ShipStation):"Deliver only to the receiver's address (+$)Do not reroute for customer pickup at a UPS location."Has anyone found a way to automate this or somehow perform it in Shipstation?  Support doesn't seem to think it's possible.

Hi I would like to suggest Shipstation should have integration for Zoey to push the updated inventory. Currently inventory support only amazon and Shopify

Hi All,A development point but would be great by carrier to have enhanced error messaging rather than just the code making it easier for users to rectify an issue.Specifically:- Field highlighting - where fields don’t meet the carriers criteria highlight the fields that fail when you select a carrier and package- Error messaging - where the field fails display an error message rather than just the error code 

For each shipment, it would be great to track and record the promised delivery date when the label is created, and then the actual delivery date so we can reconcile carrier's on-time performance, and choose carriers that are close to their actual promise and results.

Does anybody know if there's a way to create a template that consolidates all tracking numbers for USPS shipments that contain multiple packages in a single email notification based on the order?Currently, ShipStation sends multiple, nearly identical shipping notification emails to customers who's order contains multiple USPS packages.  The only difference being the tracking# and items contained within that shipment.  This tends to get confusing when there are many packages being sent out for a single order.I would like to be able to send a single shipping notification that contains a tracking number for each package that is shipped within a single order.  I've attached a crude example of what I'm looking for - any advice is appreciated.Thanks,Ryan

Not sure why?

SCAN - WORKFLOW - SCAN TO PRINTI would love to customize the section where it shows Shipment and number, Order and number, and Ship To with only City, State and Zip showing. I do not use the shipment number and I have to click view everytime I ship a package to verify my customers information.  And this is time consuming. As well as I have hotkeys set, so if this could be changed, it would allow me to not have to use the mouse. I would like to see the options: Order and number, Ship To would include customer name, complete address and if the address is valid or not. Thanks,Brandi

Hello, We just ran into an issue where our shopify order numbers have created duplicate order numbers with the automatically generated order numbers from years ago in our manual orders store. This has led to a problem when we ship using scan to print. We typically have someone type the order number into the scan to print field and now this is pulling up multiple results and forces us to select the correct one each time. It takes a lot of time to set up our scanner to the shipping computer (separate from scan to verify computer) so the problem is that this will continue to happen as we create and cancel a lot of manual orders for quotes, and we create some shipments that don't require an order number in our accounting system and would clutter up that system. That will make the problem worse as it saves time to have shipstation automatically generate the order number. There are two possible solutions that I am looking for: 1)The ability to delete old shipment data so it doesn't come up i

Hi, I am attempting to add a QR code to our packing slip to allow customers an easy link to our return page.  The Help team gave me the HTML code to insert - but when I tried it - it did not work.  Have anyone used an HTML expert that they liked who might me able to help me? Please e-mail me at brett@shopburu.com Thanks, Brett  

Hi all, I am trying to figure out how to make the custom label template I've created the default for printing labels w/packing slip. The default order# barcode is too small for our scanner to detect for some reason so I enlarged it on the custom.  Any help is much appreciated!

I recently started using the Auto-split features for my company as we have webstores that have warehouse fulfilled items and made to order items. As of right now all of the auto-split functions only support separating each made to order item on its own shipment. So, this feature only works for me correctly if my order only has one single made to order item, but I have orders that have warehouse fulfilled items as well as multiple made to order items.For example, when a customer orders one warehouse fulfilled item, and two made to order items I end up with 3 shipments, but I need the made to order items to auto-split and group together so that I only have two shipments instead. I hope this is something that they will configure further because it would streamline our processes in the platform. We also use SKU vault in addition and the way the function works right now, creates additional orders and picklists in that software which have to be undone manually. 

Suggestion: We often bulk batch print labels, but sometimes we miss that someone upgraded their shipping. The only way to tell is go through manually or check the prices on the side to see if it looks higher. Can you have some color coded when they are needing different shipping or something? Also -- can you make it so the drop down will show all the prices for shipping instead of having to click each one to see the lowest price?

Since yesterday, I cannot enter dimensions and weight anymore (only from a pull down selection with a few entries for each field) for custom package (which is 90% of my shipping). Was there a software update that killed it? Did I change settings to prevent me from entering dimensions/weight by accident? 

With the new Auto-Split feature, orders split based on the Auto-split Option dropdown (see attached 1)This is fine, but creates an extra step when it is time to print.The order containing items with this flag split off by themselves, and must be re-combined. In example (see attached 2), Shipments 2-7 are orders containing items that need to be broken off from Shipment 1, so they have the option highlighted in Attachment 1. The items with this option then need to be shipped using a different "Ship From" location, this is also assigned within ShipStation on a product-by-product basis  I would like to request another Auto-split Option, "Split to New/Existing Shipment" The feature could split based on "Ship From" LocationsThis would save massive amount of time and effort on the work-flow and allow us to fully utilize ShipStation's featuresWe are having to re-combine a consistent percentage of our monthly orders, those orders can sometimes change package type and weights depending on s

SS V3 forgets my printer settings every time I close the browser.........it used to remember the settings almost indefinitely, now I've got to remember to go into the settings and set up my printers (we are using SS Connect) every time I log into ShipStation.  Super frustrating

Our combined orders are not properly fulfilling ALL orders that were combined to ship together in Shopify causing orders to be left unfulfilled in Shopify. 

Combined orders does not calculate the 2 orders in the total order, in this version in the previous.

                I got 4 orders yesterday. After creating the shipping label I noticed that 2 were marked on Etsy "ships today" when they are not.And 2 were like normal, they will be marked as shipped when picked up by ups.Why is it doing this?

Title says it all. Need the Deliver By date field added as an option to packing slip fields.

we've got a ton of order that have to get out! why is shipstation so unreliable? can only get as far as selecting the service and then when you try and purchase and print it comes up with error message 403 and 503

i am looking for multi stores locations. I have multilocations enabled and now what i want is if someone from USA site comes to my website and he places an order from UK site he gets international shipping rates and if he orders from my USA site he gets local shipping rates.