ShipStation Features

Hey, all. I'm trying to create a custom packing slip for my company with instructions on it that are repeated further down the page. Right now, the text is just a table with stylings to make it look like plaintext. Reusing the table gives me "An error occurred saving the data". Is there something in ShipStation's HTML parser that prevents you from having more than one table in the same div? I'd use some display: flex rules on <p>'s if I could, but flexboxes don't seem to change anything either. Thanks!

Are there any cartonization or ways to automatically select packaging based on the contents. I'm not talking about automation rules, I'm looking for something that selects packaging based on the product dimensions. If not built in are there any integrations that offer it?

Hello all,I've already submitted a support case about this issue, but I wanted to see if anyone else is running into the same problem.In our Shipment Confirmation Email, we use the Ship Date variable in the email template. We want our customers to know when their product ships out because it's perishable. For a while now, the emails have been showing the wrong date. It always list the day before the actual ship date. For example, if I create a label to ship on Monday, in ship station and on the label, the ship date correctly appears as Monday, but the email the customer receives says the package will ship Sunday. We don't even ship on Sundays.😂I'm curious to know if anyone else has this problem and has a work around. In some cases, I've set up an email template for specific ship dates, but honestly it's a pain and is only valid for one day. I really should be able to keep this all automated. Thanks in advance for any feedback!

I got this message this morning on Shipstation.  I'm a little confused by this. Why is shipstation now charging an extra $20 a month just because I added Fedex to my carrier account? I rarely use Fedex but I would like to have that option, it's not worth $20 more a month.

tested on 3 computers, all 3 computers have not experienced this before.  Our account uses Shipstation Connect which makes printing so much quicker than downloading then manually printing each label or whatever it is that needs to be printed.Starting today (March 28, 2024), we try printing 1 or more labels, and each computer gets the error I'll post below.At first we thought it was because we purchased insurance (which we never have done before)...so we purchased insurance (PostGuard insurance) today for 1 of the shipments.  Ironically, the day we purchase insurance we get this error.  Well, we cleared all cache, cookies, and started fresh.  Even uninstalled, restarted comptuer, reinstalled Shipstation Connect.  We get same results even if/when we try to print label that is same as we have done for years.  Support has been working with me through livechat for over hour now, and they are submitting ticket to senior engineer(s) I'm told.   Anyone e

Hi all Suddenly I can’t print labels and getting this error which has brought out operation to a standstill and support are not replying 😞 can anyone help at all?thanksben

Hican you please extend the Checkout Rates feature to France? We operate a marketplace where customers and sellers are located worldwide and where the products sold (musical instruments) come in different size and weight depending on the category. Getting real-time carrier rates is therefore a must. Without this feature, we might need to stop using Shipstation. Maxime

Anyone know of a way to simply duplicate an entire order to create a new order in which you can edit the shipping address after. This is in relation to reshipping an order that was lost, sent to the wrong address etc. and needs to go to an updated shipping address. As of now, we create a new order and copy and paste EACH item into it, then add the new shipping address done. 

the order look up page for the online returns portal needs refinement. we have many customers who call and complain that they can't generate a return label. this is not a form we have the ability to change at our end or within the shipstation app? we want the zip code field to be modified to shipping zip code (or ship to zip code) and also have the current text changed.current text - Enter your order number below along with your zip code to find your order.revised text - Enter your order number below along with your ship to zip code to find your order 

How do I get a price quote just using customers zip code. I've done it before but I can't find the link

Brand new Windows 10 PC, Brand new Zebra ZD420d Direct Thermal printer. Get the error "Printing Error - There was a problem downloading the document" when trying to print a label. Can print from Windows to the Zebra just fine, and can print to other printers from ShipStation just fine. This printer is supposed to be compatible with ShipStation, so what the heck is going on? I tried all the steps described here, including De-activating and re-activating the printer: https://help.shipstation.com/hc/en-us/articles/360025853172-Unable-to-Print#shipstation-connect-macos-0-5 At my wits end here ... any suggestions, other than getting a different label printer? I don't have time for that if I am gonna make my project deadline. By the way, I get the same results with the Zebra connected to a Mac. Thanks in advance!  

Please add a feature that helps track customers delivery dates. 

This has been discussed about a year and half ago and allowing an option to track mail would be an advantageous offer. Firstly, all mail already has stamps.com own Mailer ID which it can manually view if someone contacts support. This is quite the hassle and competitors have already started to take advantage of the lack of visibility for mail. EasyPost is a rising competitor and has a feature like this which are fantastic. The only thing separating them from ShipStation and Stamps.com is ease of use. Allowing users to be able to see tracking based on the iMb intelligent barcode would allow users to send information to their customers and create a better buying experience while also cutting cost. Having an option like this would also allow ShipStation to promote its brand through its own tracking portal. I would be willing to pay extra just for this service and many others would as well. Or, if the easy road wants to be taken, a partnership with EasyPost to add them to the list of carri

I'm using webhooks to trigger fulfilment in NetSuite when an order ships in ShipStation.If my middleware is down or miss the webhook call for any reason, is there a way to have ShipStation to send the webhook again ?

We need to be able to add attachments to the shipment notification email, there have been other posts from other customers requesting this feature as seen here: https://community.shipstation.com/t5/ShipStation-Features/Attaching-image-of-parcel-in-the-shipping-notification-email/m-p/1896 If we could have this done ASAP, this would be a great help to our business.

Is anyone else getting an unidentified "error" when attempting to bulk upload tracking numbers? I've had this issue for over a month now and no one is helping me from shipstation, despite it being "escalated" and being told it is "of the highest priority." Curious if anyone has had this issue or gotten any support or resolution. I'm very done with copying and pasting hundreds of tracking numbers a day. 

My issue is about using internal inventory tracking.I have 15 individual products each with thier own SKU ... so far, so good.The challenge is I have additional SKUs that are product 'groups' ... or a single SKU that contains more than one individual product (i.e. Combos, Kits, & Wholesale cases) ... So when I 'sell' a Kit, Combo, or wholesale case, I want inventory to track multiple different products or multiple units of a single product when each of those Kits, Combos, or Wholesale cases are sold.It's obviously a 'logic' challenge ...  if a product group SKU is sold, then subtract x number of these multiple items. I'm confident I could properly set if up IF ShipStation had the proper methods to accommodate that purpose. It's an 'automation' or logic setup.I was advised to see if my store (e.g. BigCommerce) can send the individual products to accomplish the same end result..

It would be a big step up if at a glance you can see the price of shipping for each shipping method without having to click on each one individually. Another bonus if best ship method based on speed and price was highlighted. This would save a tremendous amount of time choosing which ship method to go with.

My account is locked out because I unsuccessfully I tried too many times to add funds.  How am I supposed to do anything if I can't log back in.  This customer support sucks. 

Commercial Invoices should be pre-populated with net declaration prices in the correct currency. It is very inconvenient having to manually calculate and enter each items declaration value when you employ a software which can easily do it for you. We are using Shopify Advanced and we are selling internationally. Each order contains the list price of the item, discount applied on it, and the tax applied (changes depending on the jurisdiction). So SS can easily pre-populate each items declaration price by deducting the discount applied and the tax applied and the shipping fee levied from the actual paid amount by the customer. And then distribute it to each order line in proportion to their list prices. This would be advisory (not compulsory) so that each time users can change these figures if they are not happy with the actual calculation. We are shipping high volumes daily to international markets and this will help us avoid human error as we are having to manually calculate each

Is there a way to have an order that comes in based on inventory levels gets automatically assigned to a user. This way if there is an abundance of stock on the shelf as soon as the orders come in the fulfillment center then just pulls the item and ships it off. If the item is out of stock then it gives the team time to allocate or manufacture more. I understand the threshold notification will be sent out prior to having zero stock however in my case I assign order to be shipped based on inventory on the shelf.The second part is that if the items get below the threshold a Manual order placed (Automatically)  and assigned to a user so that we can get manufacturing going instantly and then the restock is happening a lot faster. 

We hope you'll be able to add a box that we can check to add handling fees to orders. As a shipper that extends our shipping discounts to our customers, we would like to add a handling fee to the shipments we choose per box shipped. We want this amount added to the shipping total and transferred to the invoice as shipping. 

Can someone help me with the code to add the shipping carrier and shipping method to the packing slip print outs?

It would be nice to be able to sort the Reporting Categories in the Standalone Product Detail modal window. We manually add new products to their Reporting Category (Brand for our use). The list is currently sorted based on the order they were created. It would be helpful to be able to either manually re-sort them, so the most used could be on top, or if they were at least sorted alphabetically. This would help save time and frustration when updating our products.

Labels print fine except they are offset to one side, so that the first few columns of the return address are not shown. Since it prints labels with no OS print dialog, how can I access the print settings where horizontal offset can be added?