ShipStation Features

Received messsage saying Shipstation Connect is offline (my internet connection is fine) so I tried refreshing Shipstation Connect... Another error appears saying "There was an error refreshing your connection: Error: Pusher Subscription Error."Tried refreshing my browser and tried refreshing my Shipstation Connect multiple times with the same outcome.Any ideas?

Hello, the rates calculator that is on the 'Orders' tab is not available on the 'Scan' tab. The rates calculator is critical to our business as it shows all the rates for all the shipping services in one screen. Currently, we have to scan the order, scan the items, then switch back to the 'Orders' tab, find the order, and use the calculator, then switch back to the 'Scan' tab to input the rate/service we are wanting to us. Having this feature available on the 'Scan' tab would greatly improve our shipping times. 

A quick suggestion:We now use quite a lot of international tax IDs, and it's quite confusing to figure out what's what on the setting page: https://ship8.shipstation.com/settings/internationalThere doesn't seem to be any logic to the order the IDs sort in, and I'm wondering if it would be possible to add a function to sort the columns by any of the headings, which would make it a lot clearer.Thanks

Hi there!!I find it hard to believe that Shipstation actually has dozens of features and options  when it comes to create and Export CSV file, but doesn't have the field for SKU or Shipped items!that one would be a huge improvement, I cannot make my Shipments reports without the shipped items names.  Thank you!   

Why can we no longer see our order history?  We use this platform to make notes on orders and reference these notes when our customers reorder.  We receive calls quite often from customers who say they've ordered from us in the past and now we can't even see those orders.  If it was on our website, we can look them up but we can't do that on Amazon orders.  Is there a way to view old orders or should we just not make notes in ShipStation on our orders because what's the point if they'll just be deleted?

I know Shipstation does this with Bigcommerce websites, however, live rate quotes only return the two lowest quotes, and I need for all live rate quotes to be visible, so my customers have a choice. We use ShipperHq to do this now. That would be great if Shipstation did the same thing. Right now as it is, it is useless to me. I am asking Shipstation Developers to please fix this. Doubt this ever happens.

please please add the ability to filter by discount. often times we use discounts to add a free product to an order. it'd be great to filter by discount and batch print orders so we know which orders need to include a freebie.

We are using 7.5 x 5.125 Integrated labels, on 8.5x11 sheets. Shipping label prints on the top in the 7.5x5.125 peel away area, and the packing slip prints on the bottom half. We wrote our own custom packing slip. When orders have more than "x" number of products, the bottom of the packing slip gets cut off. Is there a way to have Shipstation just continue the printing onto a second label instead of cutting off the packing slip portion? Here's our html code:Order Header:________________________________________________________________________________<table cellspacing="0" cellpadding="2" border="0" style="width: 7.5in"><thead><tr><br><br><hr></tr></thead><tbody><tr><!-- Column for the Logo --><td style="width: 33%;"><img src="http://src.shipstation.com/300/80/http://images.shipstation.com/[Store Logo]" /></td><!-- Column for the From --><td style="height: 0.15in"></td><!-- Column for

is the ::before selector available to use in the Custom Packing Slip Editor?

Since the update changes made in Shopify are no longer highlighted in ShipStation on the order. Please bring back highlighting changes that were made to orders.

WE NEED THE FEATURE WHERE A BUYERS NOTE IS ADDED TO OUR PACKING SLIP WITHOUT HAVING TO UPGRADE OUR PLAN FOR DOUBLE THE PRICE!!! my customers leave specific notes and it's hard to batch print in bulk if it doesn't print on the packing slip. I shouldnt have to double my plan for one tiny feature that should be on all packing slips anywaysI would pay an extra $5-$10 for this feature to be added to my plan but I cannot afford to upgrade to silver, nor do i need too. PLEASE ADD THIS 

We use sticker paper labels for 8.5x11" format and the only default is the label at the top. For our more common workflow, we use them printed at the bottom, so incorporating ShipStation into our company is causing more work as we have to create the shipment then Open PDF and rotate the print label for each order. An option to switch the placement of the label on the page and then save as a preset would be great. Thanks!

Hi all, I am new to SS and have honestly found the setup process very confusing and painstaking. Any videos I have found don't go into enough detail or seem to be based on older versions of Shopify. Anyhow, I have FINALLY got there, I believe and have attempted to send a parcel via UPS (I have integrated my UPS account successfully.) However, when I click 'create and print label' I get this error message: https://prnt.sc/12fimm5  I have checked and double-checked, and I have completed all the address details requested of me! Any help appreciated! Also, I had a general question about integration with Shopify - I was led to believe that live shipping options fro SS now appear at the checkout stage within Shopify, so customers can choose the option they like and pay the correct amount. However, despite integrating with Shopify, I am still seeing all the old shipping options at the checkout. Am I missing something here?!  

Could you please bring back the feature to add emails for the shipping notification after the shipping label has been created and printed?

When I started to use Shipstation, there was a option of insurance, Xcover. It is good, has a much lower rate than the carrier's. It is no longer available now, so I have to ship the valuable goods by other shipping providers. When can I have to option of this kind of insurance like Xcover again?

Please Consider a "Self-Service Cache Flush" button within the ShipStation application.  This would avoid the need to go through the help channels which could delay the resolution when the store does not update.

Even though I have put the values in for a stand alone product I still have to refresh the shipping method on the order screen. It used to be automatic and I could just print the label and not have to refresh the shipping method.

Shipstation needs to start importing HS Tariff codes from Shopify. Given the new EU rules, this is now a critical feature request. I am considering cancelling my Shipstation account of almost 10 years over this issue alone. Shipping via Shopify directly has its downsides, but this feature is just too critical to my business to ignore. My post would normally be a bit more gentle, but this has been an ignored feature request for over 5 years: https://community.shipstation.com/t5/Orders-Shipment-Management/Harmonization-Code-Sync-Up/idi-p/5037

Hi thereEU countries are now making it a requirement to include HS codes on the customs waybill. This is a new anncoument and is in place as of Oct 1st. We use the Shopify platform which transfers all information to Shipstation except for HS codes. When will Shipstation add HS codes as an automatic transfer? Thank you,Hana 

We have a store where we ship many SKUs per shipment (generally 3-8) and because Shipstation can only print the first 3 SKUs on the shipping label, this adds a lot of extra labor/errors cross referencing with pack slips. I get that there is a limit on the space in the label messages, but could easily fit a few more SKUs there by adjusting font & adding columns.  TLDR - It seems quite feasible and would great if we could add more 3 label messages per shipping label 

Hello everyone,We are wanting to print our packing slips on 8.5" x 11" paper, tri-fold them, and when placed in a windowed envelope, the ship-to address shows through the window. This will help save manual writing time. Any help on a custom template for the packing slips would be greatly appreciated!Thanks!

I have flat rate shipping on my products and was wondering if I can combine two packages into one shipment? Currently when I get an order for two or more items I split the shipment and then I just create separate shipments. Generally space does not allow me to ship in the same box but can I save money by having two boxes in one shipment?If so, how do I do that?Thanks,Kyle

WHERE IS THE BUYER ID ON THE NEW ORDER SCREEN NOW? CUSTOMER SERVICE SAYS IT'S BEEN REMOVED.

I think this error message says it all.What are we supposed to do with an error like this?I'm so tired of a lack of support from Shipstation...  I mean seriously, Shipstation?I have a lot more I'd like to rant about, but now that posts up here are being censored....I'll retreat.

Hi, Since I contacted by e-mail on Thursday I haven't heard from support until today (5pm on Tuesday).I couldn't create a UPS shipping label since Thursday. Every time I tried to create I got the error "Insurance must be purchased within 48 hours of the ship date" and I failed to create a label. I usually use Shipsurance for insurance and I have enough funds there. I refreshed my browser and I tried to sign out and sign in process but I still got the same error and couldn't create a single label. However I was charged (over $100) for all the failed attempts. (I contacted Stamps.com and they found out I was charged for all the labels that I failed to create.) Please fix the error ASAP and refund the money. My online store is connected with Shipstation and need to ship my orders ASAP. I am paying the monthly service fee to get a better shipping cost but I had to use alternative shipping carrier which is more expensive and also already spent so many hours to