ShipStation Features

Order 1 paid $5.07 for shipping, order 2 paid $7.25 for shipping.  Combined order 1 and 2, chose 1 as the surviving order.  The order details screen only shows $5.07 shipping paid.  Further, when I look at both orders in the grid by clicking the > symbol, Order 2 shipping paid has now been changed to $5.07, so both in the grid say $5.07 each, the order detail says only $5.07, when in actuality the total shipping paid is $12.32.

Hey Everybody,  I had 4 stamps.com accounts open throughout the last 8 months (please don't ask me why, I have no idea how this happened) - but long story short, I called stamps.com customer support and asked them to delete 3 of them. Apparently, one of those 3, was my main account where Shipstation was drawing money from to pay for our UPS labels. Now, I found myself in a situation where I cannot ship anything from Shipstation.  (The error that I get is as follows: "Activity blocked due to current account status. Account exception Exception with code 0x00560201; module 86, category 2, item 1") - How do I assign my one and only remaining Stamps.com account to my main carriers Shipstation account ? I have it under "other carriers" and it is set to 'Preferred Account' - but it still does not let me print anything and gives me the same error. (I verified that this account is in fact active and in good standing.)- How do get this error to go away and start printing

We need a way to reliably email 2 or more people when an order ships out.  Usually uploaded by a csv, sometimes it works, but sometimes only one person gets the email.  

Return to a single weight box for entering and viewing weights. Kg and Grams are the same thing, 1500grams = 1.5kg, also easy to read as 1,500 kg. There is not need to display it as 1kg 500g (or in ShipStations logic kg 1 ,  g 500). The coding can easily compute when some one has entered a value below 999 and displays it as grams, or above that display kg. Having two boxes is just ridiculous. Sizes are measured in CM on ShipStation. Using the same logic of separating Kg and grams, is ShipStation to implement 3 sets of boxes to all cubic measurements in metres, centimetres, and millimetres soon. Afterall, courier companies use all 3 types depending on whether they are a large, medium or small format service provider.  

When choosing "bill recipient" or "bill 3rd party", who pays for the Parcel Guard insurance on the shipment? 

In order to view the promo code I need to scroll through The Order Summary then click on details to view whether or not they have a promo code or I need to print the packing slip. Before the update you could see the promo code below the customer address. This is more steps. We operate several promo codes at the same time. I am spending more time navigating through the site.  Simply having the promo code showing as it did before would be a big help. 

It would be great to be able to generate labels from Italy.

Hi Everyone,We'd like to report a bug from the recent interface update.To repeat the bug, you will go to "orders" view ->  tag a random order with "my tag"(for example) -> then immediately filter all orders by "my tag".You will NOT see the order you just tagged on the filtered list. Can anyone please help?

Under Customs info, please bring back harmonization codes being a required field for each item in an order. Before the update they were required to ship an order, which was great since they are required by customs. After the update harmonization codes are no longer a required field, which could lead to packages getting stopped at the border, which will lead to additional fees. 

Products shows a listing of all active products. If a product is no longer active, it can be removed from this list by clicking on the product and de-selecting Active when open. If many products are outdated, or one product with many SKUs, replicate this action many times at the individual SKU level. Highly inefficient.REQUEST: Use the existing UI. Select multiple non-active SKUs in the Products listing, then up top, select the global action of Make Inactive. Save. Boom. Done. Useful?

Hello,We are in the process of needing to use the New Layout as the Old Layout appears to no longer be updated/supported.We have a working scanner macro that uses the following commands in the Old Layout version:1. "/" - Search Order Hotkey2. "Send data" - data comes from scanning the barcode from us, not a Shipstation hotkey3. "Tab"  4. "Down Arrow"  - This selects the searched order in the grid5. "W" - Hotkey to weigh the order There's a bit more to it than this but the takeaway is that doing the Tab then Down Arrow is not selecting an order in the grid causes us to take longer shipping in the New Layout.   The only work around I have found is to tab 20+ times which is inconsistent based on if a user changes their header.  We do not want to click the order.May seem odd but with our volume this lowers the time required to ship a package.  Is there a workaround to selecting a searched order or anyway to select a line order without clicking?&

It would be great to use a custom field for Amazon order numbers to use with Amazon Shipping.  In our case we import a different  order ID into ShipStation and cannot take advantage of Amazon Shipping to purchase labels.  We already import the Amazon Order Number into a custom field, so having the option of selecting where that order ID in the settings, would be awesome.  Please consider this for a future feature, it would be a simple implementation and valuable.

I have the new view enabled, and with that, I can't figure out how to create a new shipment. If I revert to the old view I see the button called 'Create another shipment', but I cannot find a similar option now.We shipped a multi-package shipment to a customer, then realized we had forgotten one box. In the old days, we'd hit the 'create another shipment' button and then ship the forgotten box from the same order. With the new view I just can't figure out how to do it. Am I just missing something totally right in front of my face or did they get rid of this option? Is there a workaround? 

In the newest shipstation, to create another shipment for a prior order you must click on the box icon on the left hand side of the order details and then click on the plus sign, there is no option to do it from the sidebar. This was possible in the older ss version. Can this be restored?

I know it's traditional to hate a new interface - it's just human nature I guess.But I have to speak up on this latest because it's reduced my efficiency. Previous version was more compact and grouped things I actually used within easy reach. Now ? Wasted space, more clicks. Maybe this layout is great for shippers with a different business, but it's a downgrade for us.

Hello,We are prepaid with shipstation through our UPS CTP Fund.  It would seem our account is not able to access the product bundle feature unless we "Upgrade" our account to gold.  Is this an oversight for these UPS prepaid accounts? IT seems the gold plan is a downgrade in both price and features.  We are prepaid through July 2024, but would like to access this feature. Any options here?

Hi, New user of ShipS. I would like to know if it's possible to send a shipping notification to the email entered when we use " creating single label ". I don't have a webshop but Id like my customer to be notified when they goods are shipped. thanks.

I'm having a hard time only wanting to see my orders that are processing not every order on my ecwid store

Inputting shipping information, with legacy it was all right there on the right side screen no scrolling needed to get all the information inputted. Now I have to scroll down to get everything so it is notas simple as just click input. Also not having a quick access create a return button is not fantastic.

I don't like the new layout. What was wrong with how it was before? You didn't make it better, you made it confusing and complicated. Before, if I needed to reprint a label, all I had to do was check a box and click print. Now I have to click an icon, then the return or shipments, then the 3 dots, then print label. Twice as many clicks to do the same thing, and I can't even see the RMA until I open the print preview. I guess it's time to write my own software to use the API.

Does anyone know if Shipstation provides integration to the TikTok shop? I am very much in need of this integration. I believe a lot of people are asking the same question already, but I just want to see if there are any updates from the officials.Shipstation team - if you are reading this, please add the integration for us and I will stick with Shipstation forever ~ haha!

Does anyone have a customer service number to contact Shipstation to see if there is a physical person to come to our site to train on the use of Shipstation?I need someone to come on-site and want to know if this is possible and approximately how much it costs.

My subscription was cancelled and i had 3 weeks easy left. I can't even see my money i had in my account let along my card info 

I received a notification this morning that I requested my subscription be canceled when I did not. I don't think it's a hack or anything, some systematic thing in SS.  It says to just "change subscription" with the button below, but there is no button where I could even update my subscription if I wanted to. They just kicked me out, with no way of getting back in, no support now since it says I don't have an active account. I've been shipping over 1000 packages per week..... Not sure what to do.

Can we add the ability to automatically sign custom forms and date them when they're printed.  Sitting there signing 100;s of custom forms is not what I would call effecient!