ShipStation Features

Is anyone annoyed with the extra step of the KG option?  Before we would put in the grams but now we have to put in the KG and also put in the gramsThis is providing everyone with extra work and time. Please revert back to the way it wasThank you

I'm hoping that the new update to the order summaries will also lead to a change and allow the returns portal to work for split shipments. So many of our orders are split up that we could never take advantage of this. 

Recently, we have noticed Shipstation has been getting 'Buggier'.First, it wouldn't open in Chrome (112.0.5615.138 (Official Build) (64-bit)) so we switched to Firefox.Now, it won't export our orders. We go through the same procedures as always. It WAS exporting in Firefox and it displays the pop-up window that says "Your export order is being generated" and sometime, it says that the CSV file is ready. There is nothing in the downloads folder of Firefox.We use the report generated from that export on a weekly basis to review outstanding orders. Any help would be greatly appreciated.

Support confirmed to me months ago that this is a bug.  There is no way to turn shipment notification off.On the order page, if you select  "Shipstation Notifications: Do not send email" it still sends an email.   This is regardless of whether it's an imported (through the API) or manually created order. The workaround is to edit the customers email & put in a bogus email address (you can put in your own email address & you'll see that you get the shipment notification email every time)   Doing this causes other problems for us though because email is a unique ID in our integrated systems.We sell some things on ebay. Sending these notifications results in a "Violation of Messaging Policy" email excerpt:Please review our messaging policyWe wanted to let you know that some of the emails you sent to your buyers this week couldn’t be sent because they violated our member-to-member contact policy. We know how important it is to communicate with your buyers,

We use a branded returns portal on our website and it gives us the option to have customers select the reason for an order return. ShipStation tells us that we can run a Returns Export that includes the return reason, yet this doesn't appear to exist. Along with a list of return reasons, there is a link (highlighted below in yellow) to another ShipStation resource page titled Static Reports, with Returns Export being one of the topics. No where in this process does it talk about return reasons or how to export them.It appears that ShipStation gives us conflicting resources so I'm hoping that anyone else can chime in and tell me if they have managed to export return reasons.-Page that lists return reasons - updated in January 2024 

There are currently only 3 Custom Fields in shipstation, and we need more. We already send data to the 'notes' fields, and we have run out of places to send data. Examples of data we send/would want to send:Our Sales Order # (CF1)Customer PO# (CF2)Customer Shipping Notes (notes from buyer)Order Cancel Date (CF3)Order Start Ship Date (nowhere to send this)Order Type (nowhere to send this)These are off the top of my head, im sure that there are more fields that we would find useful. I think ideally like 10 custom fields would make a big difference for us

Hi, we have moved from UPS Worldship Software to Shipstation. Worldship software communicates the expected Package Level Detail (PLD) to UPS. The PLD is used for advanced routing and billing purposes of the packages processed that day.  I believe Shipstation should have a direct API connection to UPS and should transmit the PLD data live to UPS at the time of processing. How does Shipstation transmit PLD To UPS?

Hello,I needed help with creating a label to get the material i purchased from Fulton ,Mo to Plainfield,ILWhat are the steps i should do

Creation of a metric to calculate total number of packages shipped. I have looked everywhere and reached out to customer service. There is no way to calculate this. 

I have received several emails from customers that can't complete their purchase because it says we don't deliver to Oklahoma or Missouri, etc. This has happened 4 times now with random states. Has anyone experienced this?

Is there anyway to pull COGS in any of the reports? When we add products to our inventory we are able to associate a cost with them - which is awesome - but in the reporting, im not seeing where we can look at these costs once our products have sold? Under the Product Sales report Id love if there was a costs column where it showed the cogs for what we sold. This would make month end reporting super easy. 

Dear ShipStation, When pasting a California (CA) address, the rate tool thinks it's a Canada address and auto edits the address. Could you please fix it to not do that? Thanks!

I've discovered a missing feature which I confirmed with support, that any orders combined into a single shipment are NOT shown in the Shipping Cost reporting or the raw data which can be expected. If orders are combined they become orphaned in the reporting as they cannot be located.Can this feature be added?

On the new 'booking in' window, when you try and book in multi-package shipments, the weight box is incredibly small and you are barely able to see the numbers in there. It would be great if this could be made bigger so you can check the weights that have been inputted. 

In a case where most products shipping rates are correct with particular settings but where you get inacurate pricing for some select items, it would be nice if we could overwrite a shipping price for that item in Shipstation.  Then Shipstation should return that price to the website for shipping of that product rather than the normal calculation. 

When you hand key a new manual order, if you accidently click outside of that window you loose everything you've entered up to that point. Can you add a dialouge that checks to see if there is something in the fields then ask if you're sure you want to navigate away? This also occurs on the multi-package screen.

When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?

Just thinking that Shipstation sale values should be based off the amount "total paid" by the customer in the "Order summary" and not the total value of the Shipment items. in "Order Items" section. Currently running into issues with Woocommerce bundles feeding data to Shipstation, where the items in the bundled product are not being imported so my sale numbers are not recognized properly.It's an unusual situation, but I think my suggestion would make reporting more "robust", "cleaner data". Another example where I believe my suggestion is valid, if I have a discount on the bundle, this doesn't get recognized by Shipstation so the Sales Reporting will be inflated. 

I cannot access my account due to Seller Maintenance happening. When will this be fixed please? 

Has anyone ever set anything up in a way that would automatically ship exchange orders, after the RMA label has been scanned by the carrier?

Could we possibly get the option to print all 3 with a single click? Now the design has changed it's not as easy to do as it's in the top right of the screen rather than next to the label print button. 

Hi Shipstation:I wish there was a way to view any tags added to an order on the Scan to VErify \ Scan to Print screen.We use tags like:Fragile, Multiple Items, Insurance Required, Include Free Item, etc. These tags are visible on the orders screen when you pull up an order but not on the Scan screen.I found a conversation where someone suggested adding automation rules to add notes to packing slips but if I print the packing slips then add tags it doesnt work for me. I often add tags in the middle of a work day after all pacing slips were printed.

Hello,An order has been shipped out of shipstation but it needed to be split....How do i split it?

I have asked this question before, without success. I want to print a prepaid USPS or FedEx label TO MYSELF, and send it to my customer so he can use it to send me a package of known weight and dimensions. I cannot figure out how to do so.  I have asked SS Support in the past, and the process they tell me to use does not work. Can anyone explain?

Hi, I think it would be super handy to be able to categorise ship view tabs into folders.We have a lot of views on our main screen and it becomes cluttered after adding a lot. Being able to break different types of views down into folders would make for easier organisation and breaking down of shipping tasks.I've created a low fidelity mockup of how something like this could potentially look: Thank you