ShipStation Features

When I go to the Combine Shipments section under Order Alerts from the Orders page, and I select two of three orders for a customer, it used to give me the option to combine the two selected orders.As of 05/09/2023 it now includes all orders for that customer, regardless of which ones I have selected.As a work-around, I am able to search for the customer name, directly, from the Orders page, and from there I am able to select specific orders for that customer and combine them without including all orders.

"Shipments" used to list the correct date of shipment automatically for each order, but now every order automatically defaults to the "ship by" date under this section, so we have to manually change each shipment to get it to the correct date.Is anyone else experiencing this issue? I submitted a ticket, but support hasn't been any help. Just gave me a phone number to call (i've been on hold for 30 mins so far). I'm not sure if they even looked into the issue before passing me off to someone else. 

What does it take to get a shipping software that does not routinely and completely fail on the busiest day of the week.

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If you add the Shipping Paid and the Rate fields to a view, you can see what the customer paid and what the quoted rate was for the order. However, when you export it, the Rate field remains correct but the Shipping Paid field changes to match the Rate field. Is there a fix or a workaround possible for this?

It would be really nice to get a "Ship Time" field placement when creating custom packing slips.We would use this along side the [Ship Date] placement to help monitor efficiency. Our company likes to keep track of when our shipping team are processing orders so that we can compare with picking and packing times. As we catalogue our batches via packing slip, I think this would be a great way to achieve it. 

 We have been getting charged extra charges for shipments. One was for an extra $113None of the balance or shipping cost reports show these adjustments. We were not told about any of these adjustments. I am now finding out about these adjustments after months of signing up.These should be visible under reports and we should be notified somehow that the adjustments are made.

Hi, I'm trying to make the lines on my 4" x 6" packing slip thicker as it keeps getting stuck on my label printer and skipping the text below, but am not able to find how to change it. Specifically, the lines on the boxes around "Description" and "Qty", and the line below the items. I've attached a sample packing slip and circled in red the items I am attempting to change. Order Items Header:<tr><th align=left style=width:0.75in class=sku>Item</th><th align=left>Description</th><th align=center style=width:0.35in>Qty</th><th align=center class=location_ssreserved>Location</th></tr> Order Items:<tr><td class=sku>[Sku]</td><td>[Item Title]<br>[Item Options]</td><td align="center"><span style="font-size:1.5em;font-weight:bold;">[Quantity]</span></td><td align=center class=location_ssreserved>[Product Location]</td></tr> Thanks in adv

Hi,I am trying to make my custom packing slip text landscape using the following CSS. I am only including one element on the packing slip, the gift message.transform: rotate(90deg);It does not work though, are there any other options to that work to rotate text for packing slip?Thanks

On the status page it says "please refresh the web page and select the "Refresh Connection" button on the newest version of ShipStation Connect." Where is this? And why wouldn't they mention where it is?   

In July, we tried the new layout on 2 out of 3 of our shipping stations.  Throughout the couple of weeks we were on the new layout we had almost daily issues with ShipStation Connect disconnecting and not being able to process orders until we reconnected.  Sometimes this was as simple as signing in again.  A couple of times we had to re-install ShipStation Connect.  Anyone else have this issue with the new layout?  If so is there a fix because we would rather not have to reconnect multiple times a day on each station once the move to the new layout is required.  Thank You.

We are receiving a 503 Error Screen when we try to use Shipstation - from multiple computers. Anyone else having this problem? Wasn't sure if it was system-wide. Thanks!

"Ground Advantage" is not in EOD for USPS not as Parcel Select not as Other. Its been over a month. Not really sure if Shipstation cares or just good at raising rates and coming up with BS add-ons such as "bring your own carrier rates"... 

It would save my team a lot of time if we could include the unit price in the product inventory import spreadsheet, then have that value autofill in the unit price field when creating a new manual order. Thanks!

We do not use Shipstaion as our primary OMS, and often need to find several orders at once to make bulk updates. Being able to search by a comma separated list of order ids would make this process much faster/easier. 

How to export recent shipments including box size

It would be great to configure certain carrier lables to particular printers. I.e. all express service to printer from Printer 1, which has pre-printed express labels. all carrier services to print from printer 2.  

am getting the following error and it is causing my account to be inactive or something like that (the status field shows "failed to update")An error occurred attempting to update orders: Could not find file......

We have an issue that was occurring back in January but cleared up itself but has now returned. When we input an order number into the search field, it returns a bunch of unrelated results. I'm attaching a screenshot here. As far as I know support could not come up with the original cause back in January but I am hoping to revisit this now to find a solution and see if anyone else has seen this issue. There isn't a link anywhere that I can find in those junk results.

Anyone had issues processing shipments since the updated order page went live?  My performance is about 4x slower to process a shipment due to severe lagging (custom box sizes not ordering, weights not registering as being entered even though they have been)?

HiHas anyone found a way of adding the Preferential Origin Statement to DHL customs forms? I've been trying for ages to find how to do this but no luck as yet. Any help would be appreciated.Thanks

I have a product that is being shipped and the product name is very long. For some reason that results in being unable to generate a shipping label. The shipping name/address has NOTHING to do with the name of the product being shipped. It seems to me that's a huge bug that needs to be addressed.

There has to be a way for me to send shipments from customers or other business' in the USA to me in Canada. Huge flaw if I can't do this. 

I would like to request a ShipStation feature.  My reference support ticket is #3723328.  We frequently have orders that need to go to multiple customer email addresses.  We assumed that you could just separate them with a comma like so :customer1@email.com,customer2@email.com My notification emails come instantly with only one email address there, but after a lot of testing, when there are two or more the emails don't come.  It has to be only a single email in this field, and of course the account email if it is set up to receive BCC copies of the notification emails.  Thanks!

Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping status flow into the grid, always showing a question mark.Seems like it should be a relatively simple change, especially since USPS Ground Advantage is indeed a trackable service.