ShipStation Features

Can anyone help me please? I'm not sure what to do. Luckily i kept the receipt and took pictures of the item before shipping it out. The item was weigh 2.70 oz but i receive an email saying its measurement was 33.00x9.00 x.00xx11.25 (which is false) and package type change to unknown? shipping class was also first class but now unknown also? Can anyone tell me how to reach customer service or speak to someone please? i'm so confused on why this happened?

Apparently there is no way to solve any of these two questions?Setting the Default Print Page on the Print Preview Page. It will set in settings but won’t follow through to Print Preview Page automatically. I have to manually change it!!When Printing Bulk Package Labels there is NO facility to either put the labels in either their alphabetical order by customers name or in order of their destination!Can someone help??

We are currently on channeladvisor and are desperately looking for an alternative.  Our main issue is that we sell only in Canada on shopify, WalMart Canada, BestBuy Canada, NewEgg.  Shipstation works fine with integration for us to Canada Post & UPS.  I noticed shipstation integrates directly with shopify, BestBuy Canada, WalMart Canada, NewEgg, Canada Post, and UPS Canada.  But is there a shipstation module to manage our products+inventory without using channeladvisor?

We have 10 users on our account. But I want to know for say April, which users created which order in ShipstationUnfortunately, support team says this info for some reason NOT included in Order Report. From Riaaz G:Kindly be advised that we do not have a report that shows which orders were created by which users. The only option we have is viewing the user's activity under user management, however, that is not in a report

I was told a year ago when the 3PL bundle package launched that Ship Station was going to release the bundle/kit feature, what is the latest update of when this will happen? Also since Ship Station is advertising they are a Ecommerce 3PL software provider are there any plans to make inventory sync across platforms ???????? 

We are using the UPS Sure Post service and the UPS website is no longer showing the USPS tracking number. Has a change been made that will no longer show this tracking information? 

Hi Everyone,I just migrated from ShipWorks to ShipStation. Everything seems better except for the fact that I cannot automate shipping orders with multiple products. I have uploaded all the correct box sizes for each individual product. However, if someone orders multiple products, the box sizes change. For example, Product A will ship by itself with Box A and Product B will ship by itself in Box B. However, if both Product A and Product B are purchased together, I need it to ship in Box C. We almost exclusively use custom box sizes.In ShipWorks, I was able to do this, because it remembered previous shipments based on the SKU's in the order. I have contacted ShipStation support and they barely understood what I was trying to achieve and ended up getting back to me after discussing with their team saying this was not possible. Has anyone figured out a way to achieve this? This seems like a pretty standard feature a shipping software should be able to achieve as people like to order

Hi Guys,I have an issue where I can only access my end of day forms the day after I need them. Below I have attached an image of the issue, it seems the orders that I post go onto the end of day form for the day after and if I even try to access that I have an error. Anyone know how to fix this as my carrier is getting on my back for only having the previous days form.(All screenshots were taken 05/09/2023)

Hello Everyone, So the issue is that after I process a group of checked marked orders and hit print it prints labels and packing slips fine but the orders still stay on the screen.  I have to refresh after every time.  Also, when I go into Group By mode (I mostly use the group by quantity) and I have, for example, a group of 7 items and 6 items and I print out the label and packing slip most of the orders do clear but a few of the 6 items (that have been printed) will bleed into to the 5 item group.  It looks like it is only on my computer.  The other one seems to be working fine. Let me know if anyone has had this issue.  Thank you.

Need help to get my html correct and working. I have just taught myself to write the code.1.Need help to make the 'order items' information to line up with their headers. 2.Need to work out how to remove the grey background on the 'order items' be nice about my coding, borrowing from lots of different help sites!! This is my Order Items Header code<table id="myTable" width="100%"><thead><tr><th style="width: 162.828px;">Fulfilment SKU</th><th style="width: 197.828px;">SKU Code</th><th style="width: 427.11px;">Product Name</th><th style="width: 81.422px;">Quantity</th><th style="width: 61.422px;">Qty to Return</th><th style="width: 127.844px;">Refund orExchange</th><th style="width: 81.422px;">Reason Code</th></tr></thead></table><hr> This is my Order Items code<table><thead><tr><th id="th1" style="width: 162.828px;">&l

Does anyone know how to receive a refund through ShipStation for a voided shipment? I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?It's not showing up in Stamps.com which is where the money goes  

When I setup a webhook to point to a url, is my integration expected to send back a response (ie like 200 for example), or do webhooks just send a payload regardless and not care whether the payload is accepted or rejected?

I have tried numerous things. I have tried adding a logo to the branding page, linking from Imgur, and also linking from elsewhere. [Image Logo] does not work or anything else for that matter. Not only are the images impossible to outsource but so is pretty much anything else. I tried linking multiple Google fonts with no success. Is there not an option to host files on ShipStation itself? 

This is a serious question, not just me ranting. Until last week, when I set up a UPS pickup, the time options I was given were in 15 minute increments. Now they are in hour increments (see picture). This seems like such a little thing to someone who doesn't actually use the software, but on my end this has already created problems. My company closes at 5:00pm. I used to be able to set the close of the pickup window to 4:45pm and UPS was here and gone before we closed. Now, since I don't have that option, UPS is frequently showing up right as everyone is trying to leave. Such a little tweak is affecting our entire work schedule. And no, I don't want to set the pickup window to close at 4:00pm, because that means fewer packages going out each day.So my question is serious, why are (what seem to be arbitrary) changes like this made to the interface? (A more snarky poster would add "especially when I have support tickets that have been open since January and are costing us money that no o

HiI have a Shopify store some customers placed manual orders with a PO numberQuestion: it is possible to put an order on hold automatically if it is a Purchase Order (PO) in ShipStation? We can  create automation rules in ShipStation that can automatically put orders on hold based on various criteria but I am not sure which option should I choose from trigger.Thanks in advance

Here is some of my feedback and ways to improve shipstation:Laggy when purchasing labels: This new system looks nice, but it is extremely laggy and I oftentimes have to refresh the entire window to get my labels purchased and printed. It just gets stuck. This did not happen with the old interface. SKU Sorting is sometimes inaccurate: I sort my orders by SKU, and oftentimes it's sorted incorrectly and it is frustrating. Link to batch that was just processed:The old shipstation would provide a link to the batch that was just processed (labels purchased). The new system doesn't have it, so I have to manually go into shipments and search for it. Please bring back the link to the batch view. Overall the time I spend on processing orders has increased with the new interface... I held on to the old system for as long as possible until I was forced to adopt this new one. My main complaints are listed above.. the rest is ok, but I miss the old one because it worked much faster.&n

REQUEST FOR FEATURE - Insurance totals automatically added on ... but you can not COMBINE orders and have the totals add together! It just keeps the total of the Remaining order only. *Clearly this does not work if you want full insurance coverage of ALL the combined items... so we have to add them up and manually change the amount. 1. We are using the automation to add on the order total for our 3rd party insurance Cabrella. This works great. Unfortunately, when we have to combine orders (ie.. a customer has placed multiple), as they are added together the TOTALS of each order are not automatically added. This seems like a major flaw - and we are having to add them together and update the total right now which is inconvenient. In speaking with Support .. we were told to Request a Feature for this so it can be updated. 

Hi,Currently, return labels can only be downloaded as a PDF. On Amazon 'my returns' when uploading a label (which I do this way so I can charge the full return shipping) they only accept jpeg, tiff, and png file formats. A dropdown when downloading a label to change to one of these formats would be ideal as the current process of downloading the PDF then converting is manual and a bit tedious.

In the old interface when an order had >1 QTY of any item it used to be highlighted in yellow (see image) now in the new shipstation interface the QTY numbers are tiny and they are not highlighted when >1.  Can you please make the QTY numbers larger and also highlighting them when >1 is a great idea! 

Hi..  I'm having trouble getting through to support, via LIVE CHAT and EMAIL.  At my current tier, it should include all the support functions except PHONE Support, but the support options that should be available, are not.  In a previous LIVECHAT, support diverted my issues to a technical team, and we confirmed that support is 24/7.   At this point, it have been 4 days, so pulling my hair out now.  Anyone one else experiencing similar issues?  or Recommendations to find support ? 

We can easily make return labels for domestic customers. When will we be able to make return labels for International Customers? It's better if we can have a simple setup just like it is for domestic. If International customers want to return items, they have to send it themselves and then provide us with a return receipt for us to reimburse them. It would be a great feature to add.

Our packers find it most efficient to print the order summary report for pick-pack-ship instead of individual packing slips.However, the barcode for the order/shipment ID on the Order summary report is un-scannable.When compared side-by-side to the same barcode on the packing slip, it's clear there are extraneous characters on the beginning and end of the order summary barcode.I've attached an image contrasting two barcodes for the same order, one from the packing slip and one from the order summary.This has been with support now for 22+ days and has been "escalated" to their development team.They haven't returned my recent-most calls.  First-tier support claims they, "have someone reach out" Not.Is anyone else scanning the barcodes on the order summary report successfully?Thanks!

Our company is new to ShipStation. We are using it to ship book orders we receive from many sources: Amazon, Weebly, manual, etc. BUT we also have a repeated book table order that we ship out 2-3 times a month. He has written 30+ books but our book table order stays the same as far as titles but the quantity changes depending on the amount of people in the church we are ministering at and his speaking topic.We would like to create a Book table TEMPLATE with the "20-traveling titles" and then make slight adjustments on the quantity of a specific book title if is needed because of the topic my husband is speaking about. We watched the videos on Batches and Manual Stores & CSV Files and have HOPE that it may be possible.Anyone knowledgeable? 

The starter level tier is great for really tiny shops. But there's a huge market for a subscription tier that affords more than 50 shipments/month but not as many as 500 for the next level.Something in the range of 150-200 would be wonderful. I'd gladly pay $19.99/mo for such a tier. Especially since some months we're way under 50, but sometimes we might ship 100+ and it makes ZERO sense to pay too much, or be cut off part way through the month.I do also have an EasyPost account that I used before switching to ShipStation. One option is to re-incorporate that integration with our eCom solution when I run out of shipments with ShipStation, but that's a less than desirable solution.ShipStation, if you're listening, please consider this missed market opportunity!

I just joined shipstation and can't access the carrier rates because it says, "It appears that you might have tools installed to prevent third party tracking (like an ad blocker). To continue, disable these tools in your bowser then reload the page..."  I've allowed all cookies and send pop-ups and tried this several times, but it will still not let me in. Any suggestions? Help! I just want to get started with sending items for my small business.