ShipStation Features

Has the default shipstation font changed for anyone else? And is there a way to change it back in the settings?If it's not just my computer acting weird, this seems like yet another example of a change driven by aesthetic rather than functional concerns. The font is both smaller and also a serif font which has been repeatedly demonstrated to be more difficult to read, especially on screens. So much of using shipstation relies on gathering information at a glance and so making it more difficult to read is completely counterproductive.

Hi - my 3PL and I enjoy using Shipstation.  My 3PL sometimes has to put an order on hold.  I'd like to get an email or a webhook event when this happens.  That is, I'm not in ShipStation daily, but when this event happens there is usually an action I need to take and I'd like to be notified.Similarly, there are certain tags we have created, a couple of them require action by me.  So again, when a tag is added to an order, I'd like to get notified or a webhook.  I'd even settle for something where "At this time each day" if there is an order on hold, do this action (notify me).  Or similarly with tags.  My goal is to get my attention when it is needed to resolve an issues through automation.

I've been using Shipstation for years and use a credit card to earn points etc. These purchases have always come through as postage or shipping as far as the cc was concerned. There's a way it's coded on the backend for this purpose. But as of the new year, these have been coming through as "other". Per Shipstation chat, stamps.com changed the way the purchases show up on a cc to reflect it's a purchase via Shipstation vs directly at stamps.com. Cool. But they also (inadvertently?) changed the type of transaction it is. Just curious if anyone else has noticed this on your cc statements. Thanks!

So our order numbers recently went from 5 digit to 6 digit because we just hit 100,000. Shipstation seems to be confused by this. When I sort them by order# within Shipstation it stops at 99,999 (top of the list) and order 100,000 is pushed to the bottom of the list and then proceeds in the correct order. Seems just like a bug. Sorting them by Age in Shipstation works just fine but sorting by Order# confuses it. Attached a picture to help.

Adult signature on UPS ground shipments is needed

Hi All, I'm trying to install the Shipstation plugin for Woo, I have Authenticated and setup the Shipstation side of things however its like only half of shipstation has installed. Its actually missing the shipping config settings in woo. Any help would be great  

We currently send items using multiple carrier accounts, If we are bulk processing a batch of labels is there an option to automatically select the carrier based on the cheapest rate. Using the rate calculator to select this on an item by item basis is too time consuming when there are 100's of orders in a batch.

Is anyone else still using V2 having an issue shipping UPS Worldwide?Since Monday I am getting the error "Object reference not set to an instance of an object." when trying to ship an order to an address that I have shipped to many times in the past.I have manually recreated the order, refreshed carriers, etc etc.We were rolled back to V2 last year because so many features were not working properly in V3 that we depend on daily.   Upgrading to V3 is not an option.  

We add the third party app SHIPSTATION to our shopify store.The shipstation account is an shared account with other stores.However,when we print the labels,our customers's emails are exposed in the system.But we don't want to do that because customers' information matters a lot to shopify stores' owners.Other stores like Amazon,Homedepot,Houzz,Overstock stores which are also connected with the third party app SHIPSTATION,however,their customers' information is well protected(see picture one below).When we talk with the shipstation team in the live chat directly,they told me it depends on the integration policy between Shopify and Shipstation(see picture two).We think it is unfair,I hope you can just block only our store customers's emails to shipstation?We don't want the customers' emails to be shown in the system.Please send follow up email to luwanhua9@gmail.com 

I received a notice from FedEx that there are new documentation requirements for European Union shipments starting March 1.  How will ShipStation be supporting these new requirements?

Absolute trash waste of time "company" zero customer service. No way to contact the company to resolve an issue in any sort of timely manor. Tried calling 4 times, got an automated service that hung up on me twice, said that it was outside business hours when it was 2:30 in the afternoon. chat support is just links to the FAQ page, the FAQ page didnt have the answer. the only option is it email them which takes days to respond to. I would take my business else where but I already added money to the account and cant get it back... AVOID AT ALL COSTS!!!

I have to restart my Mac every time I want to use ship station connect to print labels for my business. Am I dumb? I might be but plz someone help lolThe app on my Mac doesn't "open" meaning I can't simply log in to connect. I have to restart my Mac to get the app to open, then it logs in automatically. Only then can my Mac connect to my SSC account so I can print labels. Otherwise I have to download the labels and send them to my printer myself. This has been the process every time I need to ship labels.What am I doing wrong? What is the solution.Yes, I've uninstalled and reinstalled the app (several times! I thought the app had been uninstalled thanks to the notice on the SSC settings page telling me I needed to install the app in order to connect, when I'd actually just been logged out and can't open the app without restarting my Mac...)Help a dummy out.

I was using the free trial of ShipStation, and when my free trial was over I decided to stick with it.   I did not realize that you have to keep your stamps.com account open, and not wanting to pay for 2 shipping platforms I canceled my stamps.com account.   I can no longer print anything, and get this error code instead.   Activity blocked due to current account status. Account exception Exception with code 0x00560201; module 86, category 2, item 1 I called stamps.com and they told me that they could not help me, and that I needed to contact ShipStation.  Can anyone help me?   I tried the online chat with ShipStation, but the computer responses had no helpful information.   I realize now that my Stamps.com is needed, and that it would have become free.  It was very unclear.  I need to get my stamps.com reactivated, but not pay for it - if that make sense.  

Our store has about 5 SKUs, but each SKU is essentially a bundled package of one single product (i.e. single item, 2-pack, 3-pack).  My idea is for whenever someone makes a purchase, it deducts a specific count from an overall inventory count based on what the user purchased (if user bought a 3-pack, it would deduct 3 from an overall count).From what I've been able to do so far with the ShipStation inventory system, I can only manage the inventory counts for the individual SKUs.  Is it possible to somehow establish a separate master inventory count that the other SKUs can derive from?

Question about parent skus/alias sku and current feature in that regards of ship stationOur company use "virtual skus". For example, we can sell a dog collar red size L and the sku is M-001, and we also sell the matching leash L-001. Customers can buy these items separately (order comes with M-001 and L-001), so pretty basic. However they can also buy the bundle (dog collar + leash). In our current system, when the order comes for a bundle, it comes with a "kit sku", or virtual sku, in this case, S-001. When our system receives the sku S-001 it automatically breaks it down in the variant skus. It would recognize that an order with S-001 sku matches for inventory item M-001 (dog collar) and L-001 (leash) to be included in the order. Does the ship station parent sku feature addresses this issue? Will ship station correctly allocate M-001 and L-001 and deduct it from inventory to an order that comes to shipstation with a bundle sku. S-001>>> meaning M-001 (dog collar Large + L-00

As of today, I'm getting an error that I need to enter an HSTariffNumber for EU shipments. "A valid HSTarriffNumber is required for all shipments to EU countries."I assume that is due to the March 1 2023 requirement that the HS codes get entered - I'm guessing as the error does not say - in the "Harmonization" box. Fair enough and I've figured that part out.However, a few issues here.1) Before realizing what was happening, I tried printing a label a few times. While it gives an error that this HSTariffNumber is needed and does not print a label, it deducted the money from my balance each time. Since there is no way to VOID a label to get the refund, because no label was printed, I've had to apply for refunds outside of ShipStation using Stamps.com. My point is that it should no be deducting funds for a label that is not created!2) It would have been helpful if Shipstation had given us a heads up on this issue. I see that there is an article in the blog about it, dated from only a coupl

Shipstations most basic feature of importing orders has been failing on several of our stores for the last 48hrs.Some shops connect and import orders, some shops fail and report 'An error occurred attempting to update orders: We encountered an error communicating with Etsy. Please attempt to refresh the store in a few minutes.'Attempting to reconnect to the marketplace and 'grant access' results in a blank page which fails to load beginning with the address "ss4.shipstation.com/api/monoauth/callback?auth_state...." It does this for all users, using multiple browsers, on multiple shops, in multiple locations around the world.The shops failing to import sometimes change each day. One day shop X is connecting to import orders, hours later it is failing. We have contacted etsy who have assured us this is a shipstation problem and we agree since our stores are tied into another order management system which is importing the same shops without any problems.We opened a support ticket but

I see two places where I can insert text in the footer of a packing slip.The first is Settings --> Store Setup --> Packing SliThe second is under templates.In either of these cases, the text you write isn't truly at the bottom of the page, but rather at the bottom of the packing slip information.Is there a way to insert text truly at the bottom of the page?

Is there a way to delete your current customer list? 

I have several stores, and they are listed in alphabetical order. I would like to be able to change the list so I can group store types together. 

The following has happened all of a sudden since 1/26/23 for orders imported through my Etsy store:1. “Discount”  of $0.00 shows on every one of my orders. “Discount” line item appears on the packing slip and on [Item List] in Email Notifications for these orders. Note: I don’t have any discounts (coupons, etc.) active on Etsy so these don’t ever appear on these Etsy orders.2. “Gift wrapping” also shows every gift order. “Gift wrapping” line item appears on the packing slip and on [Item List] in Email Notifications. Note: I don’t have gift wrapping option enabled on Etsy. 

The limited amount of options for "contents" has become an issue. Our company is shipping artwork internationally and we're unable to declare as such. Shipments default to "Merchandise" which falls into a more costly import tax rate and results in our customers overpaying on duties. Artwork generally receives the standard VAT of around 5%.The current options are Merchandise, Documents, Gift, Returned Goods, or Sample. In the International Settings menu I was able to add a description, value, harmonized code, etc, but shipments still default to "Merchandise". This results in 20% (and higher) duties required by our customers to receive their goods. This becomes a major issue with high value shipments and we have been dealing with very unhappy customers.  We need to be able to specify contents in greater detail in order to avoid these issues.

Can you make this automatically go away just like any other flyouts on the top right, similar to 'label has been created' flyout, etc.

I am using the New layout.  Quick Ship is activated.  After selecting a batch of orders and selecting "Create + Print Label,"  the orders leave my awaiting shipments area.  After this, nothing prints from my printer.  Instead, i have to go to the label queue and manually select "label" in order for the orders to print.Is this the intended behavior of quick ship?How is this better than simply sending the orders directly to the printer after selecting "Create + Print" ?  What is the point of this?  I thought the whole idea of "quick" ship was to .... print orders quickly?  Does anyone else experience this?

Hello,It's unfortunate that the "Rate Browser" tool doesn't have the same options as when processing an order. Therefore, since the quoting options are very limited, the quotes are not accurate. UPS charges for insurance for shipments over $100 at $100 increments(about a $1 per every $100). The Rate Browser doesnt have have an options for insurance, so if an order is worth $101 and the obtained quote is for $100, the quote is useless/inaccurate, because once the order is processed, there's an option for insurance, which increases the rate. Again, a rate calculator can NOT be accurate/complete, if it has less paid options than the order processing tool.