ShipStation Features

Hi! I am looking for a way to add the shipping costs to a custom Packing Slip template I created. I need to add the actual cost as displayed in ShipStation when I have set the package dimensions and weight and purchase a label. Is that possible? If so, with Field Replacement option is used for this specific cost? Thanks!

I would like to have the ability to include order details in the email templates.  Details such as item prices, shipping fees, etc.  We are a wholesale company and our customers require invoices.  Unfortunately, our accounting system and our stores do not have the awesome automation features that are available in SS.  Having additional order details available in the email templates, such as item pricing, shipping fees, etc., would allow me to automate the task of sending individual emails.  And as a result, making the world a better place in general.  🙂 Thank you

Does know how to get the Shipping Rate (carrier amount) in the email confirmation template to show up?  I dont see it as one of the fields in the WYSIWYG drop down list.  I have a Third Party client that requires us to send tracking along with the UPS charge amount for every shipment.  Thanks so much!

Hello,I do a lot of my orders via the mobile app as i am out and about a lot. Only problem with this is the shipstation connect software. The amount of times it randomly crashes, ends up stalling, and i have to get back to my pc and end the task and restart it can be a problem. Sometimes it just randomly doesnt send a label to the printer.It would be nice if there was a way to send orders to a separate section where they have to be scanned to confirm they have been packed. I don't need to scan a bunch of products, i just need to confirm that order has been packaged and sent out the door.So the workflow would beOrder imported from eCommerce store > Label Created & Order sent to "Yet to be packaged list" > Label & Packing Slips Printed > Pack order and scan packing slip > Order gets moved to completed section.Hope this makes sense. Doing my best to describe what i am after.

Hi Team,Recently we have upgraded the Shipstation plugin in WooCommerce and we are facing some issues for “Mix and Match” products. We are seeing the products are not in the order that we send in to ShipStation.For Example, A order was placed. The XML that we sent to Shipstation looks like this,XMLBut in the Shipstation the sorting order is differentI’ve already contacted WooCommerce support and they replied saying the XML we send is GOOD and for the product sort order not showing properly in Shipstation should be seen by Shipstation Support.So, can anyone let me know how to fix this ? Regards,Rathish M

We have Shopify integrated with Shipstation, and for years Shopify discount codes have shown up in Shipstation as line items with the name "Coupon: DISCOUNTCODE".  (DISCOUNTCODE = whatever code the purchaser used.) Starting on January 10th, they no longer show with the "Coupon:" prefix, and instead just show as a line item with the name "DISCOUNTCODE".  Can anyone else that is also using Shopify confirm whether the same thing is happening to them for orders after January 10th, 2023?  We have other systems that integrate with Shipstation and rely on the "Coupon:" prefix that has disappeared, but are having trouble getting support to confirm or acknowledge whether this is an intentional change.

Does the barcode *HAVE* to be in UPC format? We use ISBN number barcodes, or an internal number for some products. When trying to use the "Scan to Verify" feature when the code is scanned a red box popped up (I was not given the exact contents of the message) and they could not verify any products. I tried to just type in the barcode number on the keyboard while on that screen but after a few digits a red box popped up saying "Incorrect Product - The scanned item can not be found on this order".  I thought this may be due to inter-character delays as I was typing and that it timed out before I could complete the entry. Can Scan to Verify use any format barcode data?

I had one item that is back-ordered. When it was purchased with other items, I will ship the order and print the label. Then go to the shipped order and click "create another shipment" for the back ordered item. the glitch is, the order will show in the new orders for a bit, then suddenly be moved to the shipped section. No idea what would cause that to happen. i then have to restore the order to put it back. 

I am having trouble getting the ship station connect app to work on my Mac. When I open it, it immediately shuts down. I have deleted and reinstalled the app, restarted my computer, etc. I am wondering if the app has been updated for MacOS version 12.1? Anyone else with this problem? I can't ship and need to run my business. 

I am in need of being able to create specific refrence numbers on only some of the FEDEX labels.  I understand that I can use the message 1 system to add a REF number to all of my Labels, but I only want specific labels to have specific codes in the REF line for billing and accounting.

Hi, I'm trying to ship a package to the Philippines, and the ZIP code there is only 4 digits (4200); Shipstation only allows zip codes to be 5 digits, is there any way around this?

In the products page, There are so many fields that can enter information such as Weights and Dimensions. Can you please also add "Customer Field 1" column there? When we sell that item, it automatically fills "Custom Field 1".

ShipStation Team,Have you considered making your web app progressive?https://web.dev/progressive-web-apps/As an example YouTube is available as progressive.https://9to5google.com/2021/01/24/youtube-install-pwa/This allows managing the application across a company and multiple desktops easier.Thanks for listening.Doug

I'm having a weird issue with Shipstaton connect; I recently switched accounts andit would work on one account and not on the new one.I tried al

I have never had this happen till the last 3 days. I keep getting "Purchase Error.. Error transferring wallet funds. Please refresh the page or try again later.  I have refreshed and waited for a few hours and it doesn't help. The next day it will allow me to buy 3 labels and do it again. Today, 2 labels and do it again! I also, can't find anyway to contact customer support. Can anyone help me with this, please?

ShipStation decides to just increase subscription fees during busy holiday month! For Gold from 69.99 to 99.99 while reducing the shipments per month from 3000 to 2500.For Platinum from 99.99 to 149.99 while reducing the shipments per month from 6000 to 5500.That's at least 50% increase on the fee, while cutting down the number of shipments allowed.With no announcement at all. I bet ShipStation is betting on that most customers would not noticed this.Time to move to competitor that provided less for the same features, hated the new version upgrade that have issues.

Hi,I'm hoping that someone has experienced this before and that it's a simple setting we aren't seeing.My wife clicked on CTRL C to copy something this morning and suddenly, the screen shrank.  To the point, we need a magnifying glass to see it.  I figured she must have clicked on the wrong key combo.  I've tried all sorts of combinations to get the screen to return to normal size without success. I also thought it was a browser issue, but all other sites are just fine.  The only issue is on the Shipstation site.  We logged out and rebooted the computer, but no dice.  It's still incredibly small - can't use it.  Switched to a different browser, so we aren't out of business, but we'd like to get back to the browser she's been using for 2 years now - Microsoft Edge.  Thanks for any light anyone can throw on this.Warren

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small.  The image print size would fit 9 images on one label, which makes it un-usable. Tried uninstalling Shipstation connect, and re-installing, to no success. Current work around is download label to print via PDF Viewer or Browser. This is definitely a configuration or software error, but i can't seem to identify the fix. FYI background.  This worked yesterday.  No significant changes today, and suddenly this very weird issues. Thanks.   Eddie. 

Hello all! I have created a custom packing slip with our logo and highlighted quantities above 1. However, when I print the orders out for the day, it only gives me the option to print one per page. It allows me to print two per page only when i select "Default Store Fronts Template" @Moderator-Davis hope you can help my friend! 

Can you copy an Automation Rule to create a new one? We set up a lot of automation rules to Tag and set the Ship From Location by State by Sku depending on the Location our inventory is available, and which warehouse location is closest to that state (so that we don't have to manually assign every order).  This is painful to set up manually and inventory by SKU availability changes fast.  Being able to copy an Automation Rule to a new Automation Rule would be so useful.  Then I could keep inactive Rules with the State assignments and copy them just changing the SKU.   Maybe this already exists and I'm unaware?  Can you copy an Automation Rule to create a new one?

How do I obtain a report of each time I add funds, the date and the amount each time add funds in order to purchase labels?

We have to ship each item separately as our items are "oversized" and cannot be combined. Before the SP-API switch, we were able to split our Amazon Prime (Buy Shipping) orders in ShipStation. Not multiple packages, but split orders. This would integrate pretty well with Amazon Prime for the most part unless the order was 50+ items. For example, for one order with 10 items, we'd get 10 labels created and 10 tracking numbers in the Amazon interface/ShipStation.  Now with the SP-API, it's glitching horribly. We'd get error messages almost every batch. For example, out of two items (same order), only ONE item successfully ships in ShipStation. The other one would result in an error and stay in "Awaiting Shipment". But in the Amazon interface, it would show that the one label was created for BOTH of the items and they are both shipped under the same label. Or sometimes one of them has shipped and the other hasn't on both Amazon and ShipStation. But for some reason, we are un

Hello, Is there a physical customs form to print and sign when shipping to New Zealand from the US?When creating the label, I see a Customs Declarations section (description and value) to fill out but when I purchase the label, I cannot find any additional customs document to attach to the package. Are there any physical forms or is the online portion the only thing needed? 

Is there anyway to get the product sold onto the shipping label or the order number on the shipping label, or if I want to add a QR discount code to the label...

Is the Import orders from csv file not available in the Starter Plan?    We used to have a higher plan but just didn't need it at this time so we switched to the starter plan.  Now we noticed that the Import order function isn't available in the drop down list under Other Actions.    Can someone let me know if that's the reason we don't see it anymore?ThanksJeff