ShipStation Features

I've never understood why Shipstation does not let me make changes to order lineitems.  I CAN do this for orders created manually, but not to orders pulled in from my store.  This would be helpful overall, but especially since Shipstation does such a mediocre job of syncing changes from my store.   For example, a customer just changed the color on an item they had ordered.  I easily made that change in Shopify - remove the original item, add the new one.  This change did NOT sync to Shipstation.  So now I need to: - Split the removed item into a new shipment - Manually create a new order with the new item - Combine the new item with the original order  - Cancel the shipment that I had split off - Deal with the annoyance of having a "cancelled" order floating around, and the new item having been added from a separate order Why not just let me adjust the order directly?

 A little heads up would have been appreciated!

Hello. Is everyone experiencing huge lag times when processing orders? For example, just toggling through new orders or changing shipping methods? Also, is everyone still getting Amazon and eBay orders downloaded into shipstation with no shipping methods and or weights that would normally be populated?

I sent a package internationally and it was first sent to one of those USPS central locations, and was supposed to go to the international destination from there.  However, the tracking number shows "Delivered" to this central location a week ago (July 21) and then no further activity since then.  Since USPS tracking typically stops when an item is delivered, how can I tell whether it's actually being sent to the destination, and how can I track it?

Today I received an email that said a new SS connect is out with "new features"... is this trap?  Has anyone installed the new version and not lived to regret it? Printing was never an issue for me so I'm surprised to see a new version of connect came out with all the new version issues right now that still aren't addressed.   It kinda sounds like the new version just allows autoupdate and the old did not?  Autoupdate would not be a feature I would like or trust. Hello,ShipStation Connect has provided users the most efficient and versatile way to print labels in ShipStation for years. Today, we’re happy to announce an upgrade with our newest version. Our team has built the new ShipStation Connect platform with one mission in mind: Make printing labels simple and reliable. Why upgrade?ShipStation Connect will now auto-update when our team builds exciting new features within ShipStation Connect.The redesigned system runs smoother and faster than ever before

Reached out to support but got no answer so trying here. Before the last update our shipment notification email sent to buyers after a purchase used to show the product(s) purchased in the email with links where the buyer could click and get forwarded to the product(s). Now the email still show the product(s) purchased but without any link, just plain text. Has anyone encountered this?

I have not been able to connect my store and have been requesting support for 5 days now.Do they have a phone #?

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There is no clear information.  One time I used it, the shipment went through from the US to Canada and I never got a bill or anything.  The second time I tried, UPS sent me an email directly once the package was ready for clearance and asked if they wanted me to clear the shipment or send me paperwork do DIY. I can't find clear info on this.

I had a suggestion about when a postage label fails to print due to an error. When the label fails, we get a notification in the label queue that says "8 completed 2 failed" with the option to download the labels and the pick list. Please see the image attached. I noticed that the pick list includes the units belonging to the 2 failed orders. I wanted to ask if this was mandatory and standard for the failed postage, essentially the orders that were not paid for or processed due to an issue, to be included on the pick list of products that need to be picked and packed and removed from the inventory file?Is there a way to exclude items from the pick list if they failed to be processed? That way, when they are fixed and retried, it should generate another pick list with only the units from those two orders only? When I fixed and retried the 2 failures, they were successfully processed, and ShipStation generated a new packing list for these two orders only. If I wasn't

Afternoon all,  I sometimes need to create a manual label,  I do this by doing the rates finder then going to configure label.  This creates the label fine and shows in the notifications area.  However it does not appear in any of my order screens at all.  How can I find them?  I have been charged for them so I know they exist and the labels are still viewable. Thanks

When I do an export from the shipments tab, it gives me almost all the information I need to be able to truly track shipments per hour. It would be nice if I could add the date/time of when the packing slip and picking slip were printed off. This would give me the ability to easily track the shipments per hour per user without having to create a separate tracking/timing system.  

Hi, I'm trying to download a sample packing slip template so I can create my own, but I get this error every time I click for sample:  {"Errors":[{"Message":"Object reference not set to an instance of an object.","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null} Here is a screen capture of what I'm experiencing https://www.dropbox.com/s/y0mh83ina67o9p6/Shipstation%20Screen%20Cap.mp4?dl=0 Anybody know what the issue is?

When I open an order in V3 the 'Add to Batch' button at the top does not indicate when the order has been added to a batch.  In V2 this button would show the batch number, but also allow me to click it to assign a different batch.  In V3 there does not appear to be a great way to determine what batch an order is in, at least from the order details. Please let me know if I'm missing something, or if this is just another example of V3 being harder to use than V2.

Hello ShipStation,I like ShipStation very much. Really! It solved many problems that I had to manage my shipments. Thank you so much for that!But I want to suggest one important feature that will help me a lot too.I use 3 different warehouses to ship my orders. I need to keep track of whether all the orders I sent to them were properly shipped. If something was not picked up by FedEx or UPS I need to ask them about the reason.At the ShipStation' Shipment page (on the left menu), I can filter by "Recent", "In Transit", "Delivered", "Delivered Exceptions" and "Voided". Is that possible to include the "Unknown" status, or "Label Created" os "Not Shipped Yet" so I can filter all the orders that were not picked up yet? Also, Can you change the icon for the "The Status Unknown" at the "Tracking #" column to a different icon? The gray question mark is very similar to the gray "check" when the order has the "Delivered" status.Thank you,Leonardo 

I often do a search for a SKU and want to see all unshipped orders, which means those with order status Awaiting Shipment, Awaiting Payment, or On Hold.  In V2 I could search for the SKU, adjust the "order status" checkboxes, and quickly see everything in one place. This appears to have disappeared in V3.  I can search for a SKU, but then can only see each order status at a time, I cannot see them all at once.  I can get this to work with an advanced search, but I need to go through and select the order statuses from the "Order Status" dropdown, which automatically minimizes each time.  I then need to adjust the date, because the default date is too recent and I need to look back further.  Basically, a search that used to take 1 or 2 clicks now takes about 10.  Can this be fixed?

Where can I see the account number for UPS by ShipStation? Is it unique for everyone?I need it for my customs broker when shipping to Canada from the US.

Hi, Right now it is possible to add tags via automation but not possible to remove them. This would be useful for us to "nest" automations without creating 100s of them. As an example, in some instances our team needs to choose the packaging size in the service.  There are some couriers we don't need to do this for (which is selected based on delivery location and what the customer chooses to pay for). For couriers that we need to do this for we could apply a tag, at this stage and then set an automation to auto select based on criteria further down the workflow and remove the tag so our team know they don't need to review.  

Hello, I have an Etsy store. For Europe orders, Etsy collects VAT and when I purchase the label from Shipstation I have to include the tax payer number. Recently Canada is collecting Provincial Tax too. On the order it just shows me how much was the tax that the costumer paid and it doesn't show any number to include on the label. Packages that I have shipped to Canada are returning back to me because of this reason. I can't figure out the solution. Any suggestions? Thank you,Reni

I would like to suggest that the chat support feature window be included in my ship station desktop interface, many times I find it difficult to find exactly what I am looking for in the help section or database for exactly how to fix the issue I am facing at the moment. I have also emailed support but found that it takes too much time to get a response and affects processing orders. I inquired specifically about the chat feature and where to find it. The representative did not even respond to this when it could save me time to just know where to go. Even when the window pops up, chat is not just a button you can click to get quick support. I think this would be valuable to our community to have this Chat window right in our interface.

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Hi, We're using a Symbol LS2208 scanner. We've installed ShipStation Connect. 1. We cannot scan any barcodes. 2. The scanner is listed under "Scales" in ShipStation Connect, rather than a separate list for scanner(s). We think issue #1 is being caused by issue #2. Anyone know of a fix to this? Thank you in advance for any advice! 

Please add the ability to download an excel file with users active in SS and their access.

Currently, ShipStation only allows a credit card to be used for label cost, although the monthly subscription can be billed to your PayPal account (weird). I'm sure all of us would love to have that same option when paying for shipping labels (especially those of us that get cashback rewards when using PayPal). Please consider adding the feature in the near future!!

I would like to suggest a feature where orders can be imported as split rather than combined and having to split them manually.  The new version is cumbersome when splitting orders and very slow.  I have tried clearing cookies and all that stuff and it has not helped.