ShipStation Features

I can't seem to get the weight button to work when trying a bulk update. The weight button will read my scale in a normal shipment.  

In SHipstaion documentation I found the description of the Combine Shipments feature: If you have multiple orders you wish to combine into a single shipment, use the Combine Shipments option. Combine Shipments allows you to combine items from separate orders into a single shipment while maintaining the integrity of each order. This is so ShipStation can accurately communicate shipment statuses and tracking numbers back to your selling channels for each order.  But here ShipStation doesn't add that ALL items will be added into the surviving order and then surviving order will include ALL items from each separate order. It ruins the sale report in SkuVault because SkuVault updates existing surviving order with the items from all orders in combined shipment.Why combine shipment feature influence the number of items in the surviving order? We think that it is a mistake in the ShipStation logic of combining shipments.We need to see each order separately in

I read the following webpage about the Global Advantage Program found in a previous thread. https://help.shipstation.com/hc/en-us/articles/360026158071-Global-Advantage-Program?queryID=90db71870a28149b7f855e1698437982#smartsaver-0-1 I scrolled down to read about removing this from my account.  I am not finding the information to be correct.  It states: Do not choose Documents for content type if the content does not conform to the USPS criteria for documents. If the contents of the package do not meet the USPS criteria for documents, the USPS Automatic Package Verification (APV) will post-charge your account the difference between the Large Envelope/Flat rate and the Package rate (which can be $7 or more).If you do not wish to participate in the Global Advantage Program...Accounts created on August 6th, 2019 or later: Contact Stamps.com support to request they disable the Global Advantage Program on your account.Accounts created prior to Aug

Our client wants to email Shipstation return labels to customers for products that were fulfilled through the Fulfillment by Amazon (FBA) service. According to this (https://help.shipstation.com/hc/en-us/articles/360026141951-Fulfillment-by-Amazon-FBA-#UUID-ec9d5c22-ad38-7aa0-14dd-003682ca6b51), it's not possible, correct? 

I just submitted a support request via email. Shortly after, I went to My Cases to add some additional relevant information. I was surprised to find my support issue there, but marked as "solved." This was approximately 10 minutes after I submitted the request. Definitely no response and definitely not solved. Anyone else having issues like this? Thanks

Another bug in the new build. Waited for 20 minutes in 4th position for assistance and got to 3rd when they just closed the window. This to discuss yet another bug from this build. Now my csv files are not downloading or emailing.    This place is obviously spiraling the drain.       

Our company ships items that are too large to combine. They ship as single units, but we must go in and split this shipment into multiple packages manually. We would be grateful if there was a way to automate this task, like setting an order with X quantity of SKU: ABC to Package Preset XYZ. Our customers always order multiples. Just adding package preset to the automation output would be so helpful. Would anyone else? Thanks! 

We have an automation that adds ShipSurance to our orders, but there isn't any control for how it's applied.  You can't select whether to cover the taxes or shipping costs, it's always included even though ShipStation knows what the product cost is when passed to it from Shopify.  Possibly taxes can be included in a claim, I don't know.Some couriers will allow recovering the shipping costs, but that doesn't ever come out of ShipSurance as far as we know.  This would cause us to burn through the ShipStation funding much more quickly than if it only covered the products or products and taxes.  

Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1  It will not load funds no matter what I try and its just started Yesterday. Any Clue

Hi, all! I currently use Lightspeed for my e-comm - and am definitely too deep now to change over to another platform - but noticed that there is a Checkout option within ShipStation only available for Shopify/Wix/whatever else that allows you to edit your checkout page. I'm looking for a similar feature for Lightspeed. I don't really understand why this feature would not be enabled for this platform because it has a direct integration with ShipStation. If anyone knows of a way to either get this feature for Lightspeed or edit the same information in a different way, let me know. I am grasping at straws here.

Does Shipstations inventory management feature adjust when multiple stores sell the same item? I have my WooCommerce and eBay shipping same items and I want to be able to have my inventory adjusted automatically when something sells on either platform. Question 2, Does Shipstation automatically update inventory levels to my woocommerce? -NEV

Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and or the verify page, Ill go to scan an item and... BLING, Verified! and goes into the next step (package details). How can I setup STV to move onto next item/next shipping step once an item is scanned? -NEV

Would be useful to have visibility on which stations processed which orders.  The Stations listed in ShipStation Connect should log their identity on a shipment/order record during processing. 

Since the new dashboard it here the one big issue I have is that Shipstation removed the "Restore" order button. We need it back. Pain in the butt if we have order go missing or order gets damaged. You can add the order back but now you cannot add the old items back to the "New " order

I just upgraded to the new shipstation this morning and we have been having issues since - is it ShipStation or is it the upgrade?  anyone else having issues today?

I am trying to reach support. I'm logged in, so I click on Enterprise Chat and the little chat bot does nothing except send me to articles related to my issue. The problem is the articles aren't solving my issue. So I'm trying to chat with support, it links me to "how to contact shipstation" and shows me how to use the chat feature, which is just the same chat search engine I've been using. Nowhere can I chat with anyone. Okay, so alternative option, send an email it says in the help article, but it doesn't list an email address! Okay, another suggestion: create a ticket. I go to "My Support Cases" and see nowhere to make a new ticket. Fine, I'll call. It says wait time is about 4 minutes, okay, but  now I've been waiting for over 15 minutes. While I wait, I'll click the link to Community from that help article. Oops, it's broken, fine I'll google it. Now I'm here, now what? So glad I pay for Enterprise edition and get free-level support. Clicking "Get Help" resorts to an infinite

We have an issue where if we scan a packing slip and then for whatever reason the order doesn't get shipped, e.g. missing part of the order we put the order & packing slip to one side and then move on by scanning the next packing slip. ShipStation doesn't change to the new order when scanning the second packing slip, the first orders remains on screen. Please could it be changed so the most recently scanned packing slip is what is shown on screen?

We use scan to print and we have an issue where sometimes for whatever reason, there is more than one packing slip can exist for an order. When using Scan to Print staff can scan the second packing slip and ShipStation will reprint the label without warning the user. This results in the customer receiving the order twice. Please could we have the option to show the reprint label warning when reprinting from Scan to Print?

we are in canada and it seems we get this message and we are stuck today. anyone has that issue or fix please?

Hi guys, do anyone have idea when we can be able to print multiple labels from iPhone app which seems to be a major feature missing. I cannot even use the app due to most our shipments are consists of multiple packaging even some single items. 

We are trying to build a new system around shipstation.For some reason, we need to keep the list of all carrier services in our own database.However, when/if a new carrier service is added, there is no way to know that a new service has been added.For this reason, a webhook with event 'New Carrier Service Added' is needed. I'll be very glad if this feature is available.Thank you.

I have a Bronze level account and I can not figure out how to contact support. There is no phone number, email address, or anything else. I'm supposed to have chat for support, but I can't find a way to do this. Can anyone offer some help?

So I can’t find the post a question option. Why for the love of everything is this option always hidden and where is it????????? Anyways, hot key presets are not working suddenly. Been researching for HOURS. No issues before now suddenly having issues. There is interference from Google Chrome that is causing them to do other things then I want them too. I’m not changing all of them. googles this question for hits and hours and hours. I simply need to use the hotels presets and for them to work in Chrome. What would suddenly cause this issue and how do I get it fixed!!

It would be great if we had the capability to assign multiple box sizes to one product or potentially automated a product into a multi box configuration through rules.  We have a new product incoming that ships in two boxes due to it's size and the included accoutrements.  Currently shipping staff will have to manually type in and setup the multibox dimensions which is time consuming in a high volume situation.  Does anyone have a workaround for this or is this on the future roadmap?

Hey everyone, I'm trying to figure out a way to keep track of shirt inventory that I print on demand. Since I don't stock shirts that are already printed, I can't specify how much inventory I have of a particular design. For example, I have 100 blank shirts X and 6 designs on screen printed heat transfers (times 15 different blank apparel items) . Since shipstation only modifies inventory on items sold on my website - what's the best way to keep track of blank inventory as sales come in?