ShipStation Features

Hello Shipstation Devs, I hope you are reading this, please make a feature that can cancel hundreds, thousand of all orders with just a csv import.  Add a feature (if there is none) on which store has that order came from, since if the account has a lot of stores in it. We can compile it on our end (same format) then put it all in one csv file and let the magic of you developers do the canceling, it's hard to cancel 1 by 1, or reupload per store cancellation by the use of tagging, the tagging is already crowded for product type for batching/creating label purposes. For example when we are extracting the data on your shipstation via EXPORT, the formats are the same or should be the same as importing orders for cancellation command. I know you can do that. Shipstation is supposed to be like that since others are experiencing this kind of problem too if they are shipping hundreds or thousands of orders.

We are a fulfillment house and have customers that want access to see their inventories. However, with multiple customers we do not want customer "A" to see the inventories for customers "B" through "Z". Currently the restrictions are that all users can either see everything about the inventory or nothing about the inventory. We would like to have the ability to restrict inventory visibility by user by store. I would appreciate comments from any other ShipStation users that are or have struggled with this issue.

When I click on the customers name in the order grid (I first type the order number in the "Search Orders" box to bring up the order, I then click on the customers name in the "Recipient" field) and it is supposed to show the number of orders "Awaiting Shipment" and other data - it shows the following data with total orders for each. Awaiting ShipmentShippedCancelledTotal Orders However this can be inaccurate and not include all orders that are "Awaiting Shipment". If there are orders that have been partially shipped it will not show the remaining order(s) as "Awaiting Shipment". In the attached image, (I have searched for the customer by name as as to be able to demonstrate the issue) you can see the "customer popover" shows only 1 order "Awaiting Shipment" and 7 as "Shipped". Yet as you can see in the order grid there are 3 orders "Awaiting Shipment". The order it is "referring" to as "Awaiting Shipment" is # 806421 (So not the order that

I see there's a number of people who are disappointed with ShipStation's customer service - they don't have any. So, after your 30 day trial period is over. You can never get a hold of anyone. We've been a customer of theirs for 6 months now, and, all of a sudden they're software started calculating some postage incorrectly. We haven't been able to get anyone, no phone call, no email, no help whatsoever for 2 weeks now. So, looking at getting new shipping software from a company that actually has customer service.

We are a children's book company. Sometimes gift-givers (like grandparents, aunts) buy books they don't realize their kiddos already received from us. We have a tag for "returning customers," but we also need a tag for "returning shipping addresses" so we know not to ship books we know the address has already received. 

Does anyone know how to get help? I’ve sent 2 messages earlier this week and have heard nothing. I’ve sent alldocumentation needed. I also want to close my account due to the inability to get help but they aren’t answering that either. Somehow I purchased 2 labels for one of my orders so I need to get refunded for one of them. Stamps.com says shipstation has to refund it. thanks!

According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #]  to label message 1, it does not print on the commercial invoice. How do we enter it so it will be printed?https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms?queryID=e139e1cb9b03dad1c1bbcd212f7c8a2c#print-customs-forms-from-shipment-widget-action-menu-0-4

Hi,  Can we please get back the list sorting on the end of day manifests? If I need to remove a few items each evening it's taking me forever because there isn't a sort option on the column tabs. Please see attached.  It used to be that way before a change a few months ago but has since been removed.  Hope you can help, Jamie. 

Is there any discussion on adding tote picking as a feature in ShipStation?  Here is a link to better understand what tote picking is:https://www.interlakemecalux.com/blog/tote-picking

Has anyone experienced issues lately when using the "split shipment" feature. We go to split our shipments and when we move the desired products to the new shipment they now also remain on the first shipment. See attached, previously the units would not remain on the first shipment. I would love to know if anyone else has noticed this? Or if there is a resolution?

Hello, So there must be a keyboard/Hotkey shortcut for the Create+Print command but we can't find it. Thanks for sharing this as it will vastly speed up our daily processing.

Would it be possible to add a dimensioner as a device to the Shipstation Connect. Similar to how a scale is connected and polled via the scale button. A dimensioner uses a camera to determine a packages LxWxH automatically. There are affordable dimensioners available, like: https://tricolopstechnology.ca/  If this couldn't be added using the Shipstation Connect, would the Shipstation API work?

We have used ship station for years, yet just yesterday it will not print any of the label information.  We only get the outlines of the label to print.  We can see the label, we can even save it as a pdf and when we print that the same thing happens.   I can take a screen shot and print that but that is not a solution that works for day in and day out printing. I have tried to over and over to even find an email for shipstation to send in a ticket!!!  Nothing to be found.  I am currently looking for new software as this is an unacceptable way to handle customer service, use other users to answer what your customer service should be doing?????   There is not even a group that fits the issue we are having so I just put it in here

Is there a way to update the customer directly from Shipstaion once an order's tag is changed from a different tag? We are looking to update the customer once their order is put in production and that their order will be shipped in X amount of days. 

There are times where customers leave voicemails during the weekend and all the info they provide is a phone number. If we could search up orders with their numbers it would save an incredible amount of time, instead of having to call them back and leaving voicemails they'll likely never listen to.

A collapsible Left Pane (with icons) so I can see more columns per row would be very useful (see attached pic).

I log in often in front of my employees and I would like to hide the visibility for the insights tab so that my employees don't see top line sales. I know there is a setting that loads another tab automatically at log in but I don't want it to be visible at all. Often times I walk away and they can still click around. I am able to hide the tab visibility in all my user accounts just not at the admin account level. 

I have a suggestion.We use 3 different warehouses and we always need to keep track of late shipments for each of them.To identify the orders that have not shipped yet, we have to look for the icons with a question mark, as in the image below.The problem is that this icon is very similar to the "delivered" icon (a round check mark of the same gray color).It would not be possible to include a filter with shipments status or change this question mark icon to make it easier to identify which ones are still pending. It could change the color or to a square icon, for example.Best,Leonardo   

Since getting this working again doesn't seem to be much a priority for ShipStation (despite the fact that they seem to want to continue to boast about how easy it makes workflows) does anyone have any clue what the syntax is to create our own barcode sheet based on existing hotkeys? And does anyone have a link to the old barcode sheets that are all currently dead links on support articles? It's pretty comical how often it's mentioned in support documentation with nothing but dead ends on how to actually get this set up.

Currently, Ship Station in-cart rate logic dictates that only the lowest cost option displays to the consumer during checkout. We query 4 carrier services and many times only a single carrier service rate is returned to the consumer. We would like to be able to dictate which rates are shown to the consumer AT ALL TIMES. This is currently not possible, by we want the consumer to have more choice.

When orders come in, shopify splits the orders according to which location has it in stock.  However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stock.    It would nice have the order split instead of having to go into shopify and find out how the order is to be split. Thank you.

When orders come in, shopify splits the orders according to which location has it in stock.  However, when the order get's imported into shipstation it comes as one order under 1 location, even thought that one location doesn't have everything in stock.    It would nice have the order split instead of having to go into shopify and find out how the order is to be split.\\ Thank you.

Currently unable to process batches. It validates labels and then sits with a spinning circle forever. Currently have contacted support twice and neither time have they resolved it. Is anyone else effected by this?

Hi there, I was added by my boss to manage the company's ShipStation account. However, I'm unable to contact the chat support team (button not showing on my end) and I'm seeing this in my dashboard whenever I log in.Please advise what we need to do so I'll be able to manage the account.

We always bulk print packing slips and labels but recently the popup alert that warned us that we already printed packing slips has disappeared. As you can imagine this is leading to some major picking/packing issues. I attempted to seek help from shipstation chat and they were completely useless, claiming that was never a feature in bulk printing. I've been using shipstation for nearly 5 years and know this is not true. Anyone else having this problem? More importantly, anyone else found a solution?