ShipStation Features

Could you please include an option on the rate estimator so that we can use the USPS tyvek mailing envelope to ship with....

There is one bug I noticed, when you have multiple stores, and you click on a specific store, and then click new order, that stores is not automatically populated into the store's selection drop down box, so if you're not careful you could actually make the order in the wrong store if it's not the default store. To fix this you need to conjoin the stores dropdown box.

I need to continue with the Legacy layout because of fundamental flaws in the new layout. Chat support recommended I post them here. Here are 2 of my biggest gripes:1--The field is too small for the weight. The fraction of pounds cuts off when using a scale that auto-populates the weight-- and is not as wide as it is in Legacy. In some situations I need to see the full weight. 2--The pop-up notifications that appear when processing an order>>>pop up RIGHT where you can x out of an order and move on to the next. When doing many, many orders I need to slam through them. I need to x out of one order, and start selecting the new order to ship. When the pop-up window message notification comes up in the new version and covers the "x" where I need to x out, I have to wait there for a moment for the bubble to clear out before I can move on. When I am slamming through orders, its supppper annoying to wait for the bubble to clear, even if it is only there for 3-5 seconds. Its

It would be great to be able to brand the return portal's URL. It can be redirected from a subdomain but still lands on the very long Shipstation address. Keeping it "on brand" would make it seem more seamless for the customer experience and enhance confidence in the service. Having instructions for DNS settings for the main providers like GoDaddy would be a great way to help Shipstation customers achieve URL customization.

Does anyone have a recommendation for a label printer with wifi under $500? Maybe slightly over? OR a wifi dongle that actually works? I Googled to find a way to add wifi to our Zebra GX430d, but all the dongles have really bad reviews, and I'm not sure if people just don't know how to use them properly... or if they really do just mostly suck?  So I'm also open to finding a new 4x6" type of printer if it has built in wifi with minimum 300 DPI.

Original post by user Eddie Spencer   I like  Shipstation.  However, I need inventory reports that Shipstation does not provide.  I need reports that show: SKU, alias, inventory; SKU, inventory, inventory history for a specific period of time (additions and subtractions); ( I need some of this for year end tax stuff and the accountant asks me for it).   I  know the info is there.  I can get some of it up on a screen, but it will not export it.  I wish I could export my screen layouts, particularly in the inventory module.   thanks for your consideration

I wanted to try ShipStation connect but it didn't work out for us.  I have uninstalled the program but I keep getting this window every time I restart the computer.  I can't find the program that is causing this.  I'd love to make it stop.  Any advice?  I've tried - 1) Searching for the program ShipStation Connect2) Installing and uninstalling ShipStation Connect  

I'm trying to get my head around how Shipstation (mis)handles product weights, and my head is spinning. Shipstation does import product weights from Woocommerce, and offers an overall parcel weight based on those imported weights. It's a useful sanity check, and an alert operator can use it to spot wrong weights in Woocommerce. But we weigh each parcel before shipping as packaging varies and it's useful as part of the audit trail of what went into a parcel. I started manually inputting Shipstation weights in the Shipping Defaults section stating "The following options will only apply to shipments containing quantity 1 of this product." They are potentially useful for single item orders where the packaging is very predictable. But I find these weights in fact override the imported weights on multiple item orders, which is not what it says it's going to do. As an aside, the CSV input of these weights is quite messed up if you use metric weights, as you have to convert to i

Is there a way, that when my orders are imported, Shipstation will send an email based on the buyers email in the order.?I would like to tell them : your order will be shipped within 2 days.Thanks

You know how you have to have experience to get a job, but you can't get a job without experience? Yeah, that whole thing. My company is in the process of leaving our current Marketplace for a website/eCommerce platform designed for us from the ground up. As the head of our Shipping, I've been tasked with creating the connections between our new marketplace and ShipStation so the spice can flow without any hiccups. Our new eCommerce platform builders (not found in the Marketplace section of ShipStation) tell me I need to just plug in the API key/secret and the Store ID to make the connection. (I know how to find Store IDs), but how do I get a Store ID unless I create the store? They told me not to go the route of Custom Store Connection, because the connection should be done via API key, not XML web endpoints. Do I create a Manual Store, get the ID, and use that? My gut tells me no, because those are for manual orders or "orders imported via CSV or text files." How do I

Hello. I'm trying out the batch shipment feature. After clicking on "Process Shipments", I arrive at the "Label Batch Status: Cost Review" screen (picture below). Why is the "Continue" button greyed out? Is there a permission that needs to be enabled? I am not the account owner, just a user assigned to work on some of their order fulfillment. Or maybe it's another issue? Thanks.    

My stores have different volume bundle options, but when a customer orders one of the volume bundle options, we ship them only 1 unit when they should have received 4 units. Is there a way to correct this?

When trying to print labels via ShipStation Connect, nothing is printed. This issue occurs when using ShipStation on the Firefox browser, as well as the Brave browser. ShipStation Connect was working on Firefox last week. So far I have tried the following:un-registered and re-registered the mac connected to the printers, in ShipStation ConnectRe-installed ShipStation ConnectRestarted the MacSet the label printer to the default printerVerified printers are showing up on ShipStation Connect web interfaceVerified the printer is communicatingCan print labels from PDF readerUpdated the OSUpdated FirefoxWhile ShipStation Connect works in Chrome and Safari, there's a variety of reasons I still prefer to use Firefox. It seems this browser got overlooked by the ShipStation team on a recent update perhaps. Either that or Firefox has a security feature that ShipStation isn't aware of.

We work with a 3rd party company to pack and ship our orders. We would like to start measuring the time it takes to ship an order from the date the order was imported to Shipstation. It would be great if "Date Imported" could be a column that we can easily add to the "Orders" page.

We would like to get the label data for our shipments, however the labelData field is always null. Is there a specific parameter not yet documented that we need to add to include the labelData in our results? Referencing: List Shipments 

We ship many orders with various LTL freight carriers. It would be be great if when manually marking an order as shipped I could enter a link to the carrier's tracking page where the customer could enter their tracking number. It would also be good to be able to fill in the carrier name instead of having it in there as "other."

Reporting of 'Orders' Menu like Shipped or Awaiting Shipment. Currently we're only able to get a reports of 'Shipments' Menu if the label was printed within Shipstation.

Why Aussie users have serious malfunctions and limited options?Myself, I have been using this limited functional program for over the year with heaps issues but never solved them on time or fixed it at all.1. There aren't real "contact us" instructions. They are outdated pages and extracted answers from outdated help pages when I ask why I can't use "CONTACT US" burton.2. Can't connect Amazon ES (Spain), and got the answer that says ask Amazon support. ??? Do you have any ideas how Amazon seller support works?3. Shipment confirmation never worked properly and never intend to correct the function over the years.4. Tracking update never worked and never intend to correct them over the years.5. Missing import orders from Amazon markets. waiting and waiting BUT still paying subscription fees without any compensations for my time loss. What is Shipstaion doing in Australian users?

is there a reason why orders that had weight in the past suddenly went missing ?

When an order is cancelled on eBay is should automatically be cancelled in ShipStation.  This does NOT happen. When an order gets canceled on eBay it remains in 'awaiting shipment' in ShipStation unless it's manually canceled.  If a staff member cancels the order on eBay and forgets to also manually cancel it in ShipStation and that item gets shipped out by the shipping team. This results in shipping out items that were canceled and refunded. This is a huge financial loss. I contacted ShipStation support.  They said the reason is that the eBay order feed shows OrderStatus": 2 instead of OrderStatus": Cancelled.   It seems to me like a simple edit in ShipStation integration with eBay to say ‘order status = 2 then cancel the order” Has anyone found a workaround solution to this problem? RSS? Zapier? Anything? Please fix ASAP. 

IOSS is the law in EU now. Setting it via the UI admin for the SS account is a start.Setting it "per store" in SS is better.Setting it "per order, via the API" is best.  

Is there a way to make this Group By sticky, so I don't have to pick it each time I open up ShipStation? I always want my personal view to group by store.  

Good day, I have warehouses across the country. Each one, has its own UPS Account # I have all the ship froms loaded & all the UPS#s loaded Each warehouse has a unique login, but if one changes the primary UPS account, it changes for all logins/locations, How can the specific UPS acct #s be assigned to specific ship froms, or even just selected, when processing manually? Thanks!

I have had a paypal chargeback from 8 months ago. But I can no longer locate the shipment on Shipstation for proof of shipping. Any tips on how to access the shipping notification. And secondly does this mean I need to start manually adding shipping to every paypal order on Paypal website to stop recurrence of this situation. Help appreciated.Geoff

Hello, please add filter and sort by Batch functionality in Shipments Tab in V3. Thanks!