ShipStation Features

For some time, I don't know how long, eBay is blocking or filtering my shipping notifications with tracking and info, what do I do?

Just wanted to drop this here for anyone wanting to do what I just did... customizing the "Item Options" field on a packing slip.--We use our packing slip as a visual guide in the warehouse to help us pull the correct items with the appropriate sub-items (or configurations). The default packing slip gives us a small-text, inline list that is hard to read and keep track of so we wanted to split that into multiple lines. Using the "Item Options Without Replacement" option (which, for some reason, doesn't show up in the sidebar) was a good start (https://help.shipstation.com/hc/en-us/articles/360045864211-How-do-I-display-item-options-as-a-list-) However, this still gave us some trouble since often one item wraps to multiple lines so it was still hard to tell one item from another. I wanted to add space between each item. I couldn't just set a "line-height" since that would apply to all lines, even wrapped. What I found is that, within the [Item Options Without Replace

I'm trying to get the integrated label printing working for DPD labels, on this paper: https://www.labelszoo.com/gb/labels/crocodile-lz05-integrated-label/ As recommended by shipstation for this. The labels (and packing slip below) print at the right size, but the "label" is offset from the actual removable label - see photo. In addition, the pdf that generates from shipstation is cutting off ~2mm of the dpd label (though this doesn't affect the barcode).  How can I adjust the position of the label that is being generated, and ensure the full DPD label is being printed?Thanks, Sanjay

Before the latest ShipStation upgrade, my user could print labels without having the Permission to "Purchase Postage". The user would tell me when they were running low, and I added funds. Easy. Now the user must have the Purchase Postage Permission, or they cannot print labels.  The alternatives now: ShipStation has a feature to allow an automated purchase of the same amount of postage each time the amount of postage reduces to a specified level. Another feature allows the user to purchase postage when they run out. The first feature is a nightmare for accounting (me) to reconcile due to the same amount being purchased repeatedly. It is prone to human error. The second feature allows a user, who does not have a stake in the well-being of the company, to over purchase postage. This may cause delays in business operation while obtaining a refund from Stamps.com. Those are the issues as I see them. I'm hoping that someone else out there, in a similar situation as me, has implem

Does ShipStation have any function to create and print product labels?  Our labels include text and a UPC code.  We are currently using BarTender to create and print our labels but it is not the best solution. Thank you 

About a week and a half ago all my orders within WooCommerce stopped being marked as completed. Shipstation still uploads the tracking info but the order has to be manually marked as completed.  To clarify, this process has worked fine for the past 19 months until 2 weeks ago, something had to change on Shipstation's end.  Also, the box is NOT checked where it says "do not notify marketplace" , its never been checked. Can anyone offer any insight into this?ThanksRon 

I know the documentation does say that the Print To settings are user specific and browser specific. However, for one user on one browser after setting the default printer every time they come back in the settings are back to Always Prompt. How can the default printer be set?

We offer our customers additional services such as "add a catalog to my order," or "notify me if items are on back order," and the option to rush an order for an additional fee.  On the checkout page, the customer checks the box next to the option or service they want to add to their order.  Is it possible to map these options to the orders in Shipstation using some of the fields available in the order notes?

How can I set up my packing slip so that the order header detail prints on each page? If this is not possible, can the order number be printed on each page of the packing list?Is it possible to add page numbers to packing slips?Thank you

Is there a way to add the MarketPlace (Etsy, Amazon, eBay, business.com) the customer purchased to the packing slip?  

Can shipstation be used solely as a shipping platform without importing orders ?  I've been pointed to shipstation to try to live demo it without any integration or order import. We have carrier accounts that have been connected.  Everything I see seems to start with an existing order in shipstation.   My organization has built it's own ecommerce platform which we would integrate,  if we like the way the shipping works.  I just don't want to go down a bunny trail trying to figure it out if I need our ecomm group to do additional work first. "At the most basic level, you import your orders from an order source - usually, an online selling channel, though there are other methods,"   I would appreciate any help.  Tim

I just discovered the new feature to integrate live shipping rates with my site (Wix). I've just tried to add a "delivery option" and when I select "Live Rate" the screen expands and the save button disappears. I've tried completing the screen and saving in two different browsers, thinking it was just me. But I get the same issue every time. I can enter all of my set up information, but cannot scroll down to save them. Anyone else have this issue?

Last week, out of nowhere, every Processed Batch screen started looking like Open Batches look (see pic). I've reached out to Support, and sure enough, it looked that way to her as well. It's now "been escalated to our product team for resolution," but it's killing my workflow. I need to both print and export orders from this page, but I can't do either. (The Print that you see doesn't have "labels" and Export doesn't have my mapped fields. Both of these buttons operate just like they do with open batches). This is a crazy thing for a webpage to be replaced with another webpage out of the blue, and I'm just wondering if anyone else has had this happen. 

Is anyone else having problems with Batches or Combined Orders? Starting last week I've had a really difficult time with Batch functions not responding, taking almost double the time needed to process orders.Specifically happens when I'm moving orders from one batch to another, or if I want to remove the order from the batch. It's simply unresponsive.I'm also experiencing issues with our combined orders in the Export Order Reports. Orders which are combined have an error that causes the line items to be duplicated. Example:- Mark G orders 3 shirts in 3 separate orders. - We use the combine orders function to have these shipped in one package.- Order Report duplicated each SKU 3 times, making the SKU total 9. Not only is it frustrating it's causing workflow distribution. 

As per ShipStation API docshttps://www.shipstation.com/docs/api/requirements/#datetime-format-and-time-zoneWe are converting order date and shipBy date in PST/PDT format and sending it to the shipstation. When the shipstation displays shipBy date on UI it is not showing in the configured time zone and causing time discrepancy. Sending Date in create order API request to Shipstation PST/PDT timezone:POST https://ssapi.shipstation.com/orders/createorder"orderDate":"2021-06-16 07:30:00","shipByDate":"2021-06-16 07:30:00" Getting API response from Shipstation GET order:GET ssapi.shipstation.com/orders/5659834"orderDate":"2021-06-16T07:30:00.0000000""shipByDate":"2021-06-16T07:30:00.0000000" Shipstation Displays on UI:Order Date :17/06/21Ship By : 16/06/21 Shipstation getting data for UI from backend:"orderDateTime":"2021-06-16T14:30:00Z""shipByDateTime":"2021-06-16T07:30:00Z" Configured Time Zone in Shipstation UI: AEST Please find the attached screenshots for

Lately, we've seen an increase in need for a feature that allows orders with multiple packages to have a packing slip for each box. As most of you know I'm sure, for a carrier to re-label a box in case the label is damaged or somehow removed, the carrier needs a packing slip in order to look up the customer so a new label can be printed. This is also the case when a parcel is damaged during shipment.  If no PL is in the box, 99% of the time, your parcel will be trashed and your customer won't receive their order.  IMO, this feature would be great in workflow. As for now, I have to manually print Multi-Package orders and print however many packing slips I need manually, which puts a hitch in my workflow. 

It seems at least one of the main purposes of ShipStation is to ultimately send orders to the location that has available inventory.  I constantly find myself having to memorize which of our 6 locations has the inventory or slowly scroll through the Ship From locations to see who has available inventory.  Am I unaware of a feature that shows this on one screen so I can quickly choose.  Imagine if it defaulted to the closest location or even the location with availability and the best rate.  If not, please at least show all the location's availability instead of just showing availability for the one location in the Ship From field.  

I tried importing my products using the csv file and although the skus are imported, the SKUAlias aren't.I made sure the format is exactly as required by creating the SKUAlias manually and exporting the csv to copy the formatting but when I import it, it just doesn't show when I go back to the SKU to check. Could a moderator or support take a look at my file and tell me why it's not working?  

I have automatic address correction disabled for our Amazon store so that I can manually review and update each order with an address error. This morning I noticed that the majority of our Amazon orders had an orange warning due to invalidated addresses - and they all say "Possible incorrect postal code. Suggested: xxxxx-xxxx". The problem is, the zip code that is being "suggested" IS the zip code that is already saved for the delivery address. 😑  Simply clicking "Verify Address" will resolve the warning and validate the address, but this obviously just does not make sense. The next issue is when I bulk-select all of the orders with this address warning and click "Revalidate selected addresses", they all fail so my only option is to validate them one at a time. (<< The bulk revalidation option has since begun working for me.) Anyone else having this issue? @Manager-Erin 

How to reprint ups label

Has anyone run into this as shipstation doesn't have a choice for shipping Lithium Batteries in the Other shipping Options under the shipping info.

If you put Puerto Rico as the state and US as the country, address verification goes all "Danger Danger Will Robinson!" on you... but if you noticed that Puerto Rico is an option under the Country menu so you select it, when you go to ship it tells you PR is not a valid country!  Well you're the one who wrote PR, I just selected Puerto Rico from your  list of options, ShipStation! If they'd let me be the IT Director for just one day...

Hello Guys ,Please tell me How to add one reference on First Class Mail Letter label ? like the red circle below picture 

Update:It is fixed after I changed the password.---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi guys, I am currently under free trial and want to try ShipStation Connect for the barcode scanning feature. I just installed ShipStation Connect for Mac and try to register this computer, but after typed in the username and password, it shows "Error: There was a server error while authenticating this account". I watched the video of installing the ShipStation Connect and the account in the video connects the system smoothly. I searched this error sentence and didn't find any posts about it. I noticed that ShipStation Connect has to work on workstation. I don't really understand that. Does workstation mean I have to have a database like MySQL? Thank you!

Hello, We just started using Shipstation with out Etsy shops and have assigned SKU's to all of our items however some of the items were imported to shipstation before and I was wondering how I could change the SKU number on the product because it doesn't show the updates SKU number. Thanks in advance~