Carrier Integrations

We have been using Amazon Shipping in shipsation for nearly 6 months now and are still facing the same errors when processing orders. Amazon exports a phone number with an extension for every order. Because Amazon Shipping cannot have more than a 10 digit phone number, we need to manually delete EVERY custom phone number or at least remove the extension. The common error we get is below:Amazon Shipping US: 1 validation error detected: Value at 'shipTo.phoneNumber' failed to satisfy constraint: Member must have length less than or equal to 20 (Generic). (400, 222772c6.........)Is everyone who is using this feature also manually deleting every customer's phone number? I can't figure any type of workaround and this seems to be such an easy fix for Shipstation. 

Hello,I have been using AuctionInc to  estimate shipping rates for UPS and USPS, including all their shipping options. Auction has worked well for me. Auction is being retired and I need to find a replacement to use with Wordpress/WooCommerce and Ship Station. Any suggestions would be appreciated.

I've raised this with support but they are taking ages to get back and I can't work without this resolved. Hoping maybe someone here as come across this and found a fix. As the subject says, the CN23 documents are missing in my international Royal Mail labels and they are also missing from the list of documents you can print manually. From one day to the next, pop, vanished. Anyone?

We are using UPS Large, UPS Medium and UPS Express Pak packaging.  When you select one of these, the dimensions do not update, so the rate is wrong unless your package weight happens to be greater than the dimensional weight would have been had the dimensions been entered.UPS charges adjustment fees when you ship with the wrong weight/dimensional weight.This seems like such a glaringly obvious bug.  What am I missing here? 

Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.I was never informed about these new charges, was anybody else aware of this change?This is going to near double the charge that was increased literally a months ago!That compiled with the downtime over the past month is a kick in the teeth.

I hope you're doing well. I wanted to bring to your attention an issue we're experiencing with the Create Label API's test mode. Despite setting the test label parameter to true, we're getting incorrect data with a 200 status code.Could you please look into this at your earliest convenience? It's affecting our workflow, and we need to ensure the API functions as expected for testing purposes.

I have a Bronze subscription plan, and I have been trying to add a private UPS account as carrier on my shipstation account, I keep getting an error that says "There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901." UPS has confirmed that there is no issue or lock on the account. I have tried contacting shipstation in several ways to get a resolution on this, but nothing helped. What can I do to get the account added on my carrier?

We went through all of the trouble to get out HAZMAT authorization to ship through UPS, only to find out that there are no options to ship HAZMAT through shipstation. We will likely be migrating out UPS business through Worldship so we don't slow down in the meantime. Do there exist any solutions to ship HAZMAT through any carriers in Shipstation?

Support have just told me that there is no support for this. How can they preted to be Amazon friendly when they dont have connections for the two Prime approved carriers (EVRI and DPD). We will have to use another platform if this is not fixed. 

We are trying to fulfil Amazon Prime orders in the UK using Amazon Buy Shipping.The carrier that is available to do this within Amazon Seller Central is Evri but this carrier is not appearing in the Shipstation 'Buy Shipping' list and so, therefore, preventing us from fulfilling Amazon Prime orders and maintaining our Prime status.This is urgent and would appreciate an update as soon as possible please.Regards,Tim 

Importing stopped working every stupid tech states its being escalated yet zero replies or feedback or status.  WTF

It would help minimize the number of calls per customer order if the '/shipments/getrates' API method supported accepting multiple carrier codes (for example, as a comma-separated list), or even a special value to return all carriers (for example, '*'). I am building an application that is attempting to find the minimum shipping cost, and if you want to find all FedEx, UPS, and USPS options for each order, it requires 3 API calls.Building the API in a smart way like this makes it feasible for a script to engage in shipping optimization

Hello,So our company has our own UPS account. We recently disabled UPS by shipstation. Now when I go into shipments to check for limbo orders, any shipment that was in transit that shipped through UPS by shipstation is now showing up as limbo, but when I check the tracking they are all marked as delivered. How can I get these shipments out of limbo and marked as delivered??

Hi Shipstation people! eBay is now providing sellers of trading cards, like myself, tracked envelope postage for only 51 cents.  This is a massive opportunity which I am being left behind on because my entire shipping operation runs off shipstation which gets USPS postage through stamps.com. Can Shipstation's corporate team put pressure on stamps.com to get with the times and offer a competitive negotiation with USPS to provide us with this new tracked 51 cent shipping? If eBay can negotiate with USPS Im sure shipstation can have a word with stamps.com on providing an alternative to eBay's new monopoly. As this historic postage change develops I hope we can quickly stick with the trend 🙂  

QR code Returns would be such a convenient way for our customers to return items to us. Not everyone has printers and the means to attach a printed label to a package and send it back. We have run into the situation multiple times were our customers needed to send an item back to us and did not have a printer to print the return label. We run a tire business and even affixing a label that is not a 4x6 strong adhesive label to a tire can be challenging. All this would be solved with the ability to just email our customers a return QR code instead of the shipping label to print, so they may drop of the package to the carrier, scan the QR code and the carrier can take care of the rest. We currently use Fed Ex Shipping and we see many shipping platforms offer QR code Returns. Please add QR code Returns to Ship Station!!! 

I have Carriers Defined in my Profile/Settings.  ShipStation GUI offers the option to make these Carriers INACTIVE in the Monthly Plan Selection.  So common sense would make me think that the $5 charge per month (for Carriers) would not be applied.  In fact the Plan selection interface eliminates the $5 charge and indeed states it will not be charged.   But - not the case.  ShipStation Support states that if your profile has Carriers Defined - then you will be charged the $5 Carrier Fee..... even though the Carriers are active.  I would prefer not to delete the Carrier Definitions as I need to use them during certain timeframes/seasons.   Unless I misunderstand this, I believe ShipStation Developers need to re-think this set-up and make it more user friendly.    

Hello,When using "Amazon Buy-Shipping" - we sometimes run into issues when we have to split the order into multiple shipments. For instance, if we have to split an order of six items into three shipments, we can usually use "Buy-Shipping" for two orders, but then the third order won't allow for "Buy-Shipping." When we check the order in Amazon, usually the shipment quantities don't match to what we split in Shipstation (i.e. they show all units already shipped), or in a case today, Amazon used the same tracking number for two shipments. So, it showed that all the products had been shipped when we had to still purchase another label for the final shipment. Other times, we are able to split-ship and use "Buy-Shipping" just fine. We can't figure out what causes it to seemingly bug out at times. Has anyone had an experience like this? 

tl;dr: Need to make customs value = $0 on ShipStation to qualify for the cheap UPS Letter Rate.  My company ships UPS Letter Envelopes to many international clients. The rate for a UPS envelope is significantly less than just using a same sized envelope. However, we keep getting adjustments from UPS charging us for a non-UPS Letter envelope giving us unexpected prices.  ShipStation support meticulously investigated the issue and their response was that I needed to live with it and move on, maybe charge my clients more. Digging through the UPS handbooks and rate PDFs, there was an * next to UPS Letter that said that UPS Letter Rate may only be used for documents with no commercial value and weighing less than 8oz. I meet all of those qualifications but on ShipStation when filing out the customs form, it asks me to enter a value and I always put $25. My theory is that this is causing the price to increase because $25>no commercial value and as a result the package

I got an order from Ukraine recently and was searching through the carriers to see if anyone shipped there. There aren't many carriers that do. But according to the ShipStation system, GlobalPost shipped there so I selected the option and did all the things I'm supposed to do, paid $14.71 for the label and mailed the package.The package was returned to me, apparently because GP does not, in fact, ship to Ukraine. Okay, bummer, mistakes happen. I ask for a refund and both GP and SS are refusing to refund my purchase.GP won't refund the purchase to me because, "GlobalPost claims are only processed and approved for shipping services that include a GlobalPost tracking event to the final destination."If I'm understanding this correctly, I'm asking for a refund because GP won't ship it to the final destination and GP is refusing to refund it because they only refund if it tracked to the final destination. Make that make sense.ShipStation won't refund the $14.71 for the same reason as GP. The

We have a USA Shipstation account and a France Shipstation account.Unfortunately, for our France account there is only a Colissimo by Shipstation option and no UPS by Shipstation like our USA account.Can Shipstation get together with UPS in France to offer similar service in France as offered to USA?We have found that Colissimo (La Poste) is not reliable for shipping to countries in the EU except France so we will no longer use Colissmo to send orders outside of France. It has already cost us a lot of money for Colissimo's lost shipments to the other countries, such as Germany, Sweden, Hungry, etc.Thank you for any help or suggestions you can give us,Big Sky International

I created an eCommerce Website on Odoo.I installed the shipstation connector, I need to use shipstation to ship my sales order from Odoo.

Hi there, I noticed that the logo covers up the "HAZMAT - Surface Transportation Only" portion of the USPS shipping label.I think the logo would be better suited up just a tad and right justified or lower on the label, just above the tracking barcode and centered.

Hi there, I have a store through Wix where I sell physical and digital products. For example .. we have registration fees sold along side T-shirts. You cannot create two separate stores in Wix so all products have to exist in one store.  I have several orders coming in to the Shipstation for a "registration fee" that do not require shipping. Is there a way to designate which products from the store are  channeled to the Shipstation? Otherwise, do I just have to sort through which items I need to ship and cancel the rest?  

I ship over 1,000 packages per year on Etsy so I get good rates inside the platform when I purchase a shipping label. When I compare the rates, its almost 2X cheaper than ShipStation.Example: I pay $13.75 to ship a 1KG box via Tracked Packet USA with Etsy or $22.76 with ShipStation.How can I get those Etsy rates to work inside ShipStation?

Our team ships large international orders on a regular basis. When ShipStation generates the commercial invoice there is a maximum of 100 line items (customs declarations). Many orders we ship are over 100 line items, when this happens there is an error on our screen "request entity too large". Labels cannot be created for the shipment until the error is resolved. This 100 line item limit creates an issue for our team and we haven't been provided with a helpful solution or work around. Our team has to remove all line items and consolidate them by hand then manually enter the description, quantity, item value and country of origin for each line item. Is there anything that can be done to create a more efficient workflow?