Carrier Integrations

This has been a topic of discussion for the past 7 years without any effort on Shipstation's end to add this feature. It comes highly requested (http://feedback.shipstation.com/forums/126593-idea-archive/suggestions/6736736-trackable-fedex-fims-mailview-integration?page=1&per_page=20) as hundreds of people have responded to the previous discussion board. ShipStation initially responded they'd take a look but never got back to it. ShipFims integration with ShipStation has been delayed long enough - your customer community is asking for this. Please consider adding this integration.  Sincerely, Hundreds of customers

We ship almost all of our shipments with FedEx International services, which does not support Auto-tracking. In the past, we shipped on the FedEx.com website in which we could check of email notifications for any or all of the following: "Shipped", "Tendered", "Estimated Delivery", "Exception" (delivery or clearance delay), and "Delivered". Is there the ability to do this in ShipStation? If not, then how can I find out when there are Clearance Delays?  We do not often receive calls from FedEx for this and cannot leave orders hanging in customs without our knowledge.

We have Canpar integration broken today afternoon. Canpar technical support checked on their end and confirm that their API service operating normal. So it goes to ShipStation support. Any new shipment does not show shipping rate for any Canpar service, we get this error: Error: soapenv:Server: unknown (Unhandled Module). (500, 83878e78-7e9d-458f-b316-3c941e0a9dd1). cannot get quotes, cannot print labels. But I was able to close end of the day for shipments that we have created before  this outage.Anybody experiencing the same issue?

I am having an issue with UPS that was set up through ShipStation. when I try to get rates for UPS I have two different rates. When I go and try to print a label from the account set up through ship station at my trial I get an error. When I try to fund the account it says Unexpected provider? I am not able to click on the settings icon either. I am able to use the account for ups that was set up manually but the rates are actually higher. Can anyone help with this or I've any info on what o do? I can not get anyone on the phone or to return my calls it has been two days.

  I have the worst time with SS now.  I actually upgraded my laptop because the OS couldn't run the newest version of the website.  Well, I still can't run the new software apparently and it's really pissing me off.  Latest error "wait operation timed out" when trying to purchase labels.  Switched back to the old version of the site and still get the error.  Of course, status.shipstation.com says everything is running fine. Suggestions?  So much down time with SS in the last year and it's getting really frustrating.

Hi There - has anybody been recieving Maximum Weight Errors when trying to generate DPD labels through API? We have been recieving these and have an open ticket for weeks that shows no signs of solving. About 40-50% of all our labels return this through the API. Wondering if anyone has experienced the same and had any advice/feedback.Thanks very much in advance

I am confused, I linked my Fedex account and have bought about 30 labels a week ago. Nothing appears in my Fedex account and I have no idea how or when I am supposed to pay for them? 

Has anyone had the issue where a shipping carrier disappears from the option drop down list in when creating or viewing shipping preset groups?We use Endicia , however now when we try and edit shipping presets or add another preset group Endicia has completely disappeared from the shipping option list. We find in legacy it does show but not in the new layout.Anyone else had this problem?

New to shipstaionCan anyone answer a question i have about end of day forms. I use Royal Mail here in the uk, my question is if i buy the postage/ dispatch the item on a sunday, will the items that sunday be moved into the end of day form for the Monday as we can't actually dispatch on sunday? Also Add on question can you do 2 end of day forms in the same day ie for a 2pm del and a 4pm del? Thanks

Original post by user Jeremy Earls   Hey All,   I have FedEx integrated into my ShipStation and one of my Ship From locations doesn't have a regular FedEx pickup.  Am I just totally missing it or is there no way within ShipStation to setup a pickup?  Does everyone already have regular pick-ups normally at their locations?  Throwing it out there as a suggestion/question.   Thanks all!

I have Fedex and UPS fully integrated into Shipstation so I can see my shipping costs and decide which is the best option for my packages. However from my billing I have noticed especially with residential packages that not all the fees appear on the total cost in Shipstation. Fedex has extra residential fees for low populated areas and can run about $4 per package.  I have checked with Fedex and they said there doesn't seem to be a way to detect it up front. It is billed after the fact.  Has anyone else had this issue or way to figure out how to have it calculated in to the cost for the label before creating it?

Original post by user Jennifer Tran   Please Help!! When I try to add funds into my account this error message keeps popping up and I am unable to add funds.   "Purchase failed. Account exception Exception with code 0x00560102; module 86, category 1, item 2"   Checked all the credit card info and it was correct. I even tried using a different card!

Original post by user Joe Cooper   We're doing an integration for a warehouse management system used by a few of our clients which are fulfilment centres.    We opted to use ShipStation as it supports a wide amount of platforms so their customers can easily integrate. The issue we're facing which may force us to move to another platform is the lack of ability to send tracking information back to ShipStation for carriers such as TNT, DX and others. There should be an option to manually specify the carrier so that tracking details can be passed back through to the sales channel. It looks like the only option our clients will have is to use "Other" which doesn't tell them anything about the carrier. 

Original post by user A R Watts   Has anyone else experienced problems with the latest Royal Mail integration update, we have had issues with service upgrades and the use of certain services. Signed For, Saturday Delivery and Next-day delivery.

Original post by user Andrew Newby   Hi,   I can't close todays shipments! I get an error:   One or more errors were encountered when attempting to close shipments. Please review the errors below. Royal Mail Object reference not set to an instance of an object.   How can I fix this? It's the first time I've seen it. I've got 1 national delivery, and 2 international that I'm trying to close   Thanks   Andy

Original post by user Scott Hunter   After a recent parcel had a misadventure to Spain and back, I thought I'd make a suggestion here.   Said parcel was meant to be heading for Brazil using DHL Worldwide Express (UK based account) and we have PLT active for DHL (PaperLess Trade) so normally don't need to print the customs docs.    After a lot of searching through the logs by SS help chat, we discovered that although the customs docs were generated and attempted to send ... Brazil don't have ability to cope with Digital/Paperless docs yet, so we should have attached the Commercial Invoice (which is now finally showing in UK £, thanks, eventually).   Turns out the docs were not accepted but the only clue would have been the label not showing C-PLT in the black strip. I have now been directed to the DHL list of countries that support PLT and set up an automation rule for those countries, this adds a tag and an internal note to remeber to actually print and attach

Original post by user Denise Finelli   USPS is now recycling tracking numbers (even if it has signature) after only 45 days!!! As a result, scammers are opening bogus chargebacks and disputes because Amazon, Paypal and credit cards allow disputes to be opened 90-180 days!   Shipstation shows delivery and signature status, but only if you put your mouse over the shipping status icon. There needs to be access to that same shipstation URL data string, so we can send that same delivery data URL to Amazon, Paypal, etc.   Where can we access that delivery information that is displayed on shipstation?   For example I need the signature confirmation for this tracking on USPS - shipstation has the data only on mouse roll over - saying signed for on 5/24/19 - I cannot capture that data for Amazon proof.... and USPS already archived and recycled the number on their site - 9402 1116 9900 0179 0265 57

Original post by user Joanne Wood-Ellison   Hello - this is my first Community Post!   I am a US based seller, and I would like to expand selling into Canada, Australia and the UK. Most of my shipments are small (average 6 ounces), and the volume I expect at start will be small as well. USPS cost is extremely high, and that doesn't include International charges once it gets to destination country. Any carrier suggestions?

Original post from user Peter Peng   Anyone have success with UPS integration?  It's really frustrating because they ask for your account # and also multiple numbers from an invoice Control ID Invoice Date Invoice Number Invoice Amount There is a trial and error process because these numbers are not always formatted consistently on UPS's end.  And EVEN if all those are entered correctly (unlikely, because the UPS invoice #'s are in different formats at times), I still get an error "UPS invoice could not be found".   If we don't figure out on in one sitting, Shipstation ERASES all the other data we entered for UPS and we have to start again. *cough* save button pls *cough*   If we call Shipstation, they'll ask you to call UPS. If we call UPS, they literally do not have any clue what we are talking about and there are about 10 different possible departments you'll get bounced around with.  One tech support just told me to call Shipstation.   A

Original post from user Ginger Kaiser   GlobalPost is available in my Shipstation Account.  When the package weighs more than 4 lbs the following message is received:  Selected service is not compatible with other settings (package type, weight, size)   GlobalPost indicates that packages ca be sent up to 70 lbs.  How can a package over 4 lbs be sent using Global Post through Shipstation?   TY!

Original post by user Pyramid Global   I've enabled my UPS account for negotiated rates in ShipStation, but the price is different from the UPS website.

Original post by user David Durham   It would be a great idea to implement a way to file a USPS claim with 1 click. All customer information and item information instantly transfers. BOOOM! Get Ship "claims" Done! This would be especially helpful considering USPS consistently lose packages and damage items.