Carrier Integrations

Has anybody working for a shipping company been succesful in being listed on shipstation as a carrier?

When using the Carrier UPS there is an export option in Worldship (the UPS label printing program) that allows a flags to be set ISC (International Special Commodity Certificate) and Special Exception. Is it possible to update shipstation to allow these setting to be set?This allows me to export special items that I have a contract with UPS that allows this type of export.ThanksFrank

Hi, how to get the costs ShipStation calculates to go to Squarespace to charge the customer the total costs of shipping and insurance.  Today, only the shipping costs are being charged within Squarespace even though I have it configured to calculate. I'm being charged the insurance costs on top of the shipping.

More services being reduced and the costs going up!How is ParcelGuard when it comes to actually getting paid for a claim? Any first hand experiences good and bad? Cheaper isn't always better when it comes to insurance.

Currently Shipstation has a dropdown for selecting Customs Declaration "Select Contents" with the following options:MerchandiseDocumentsGiftsReturned GoodsSampleI'm not sure if these are different per carrier, but that list shows in our account and we use Australia Post.What we're after is another option:OtherWhich then shows an additional text field where the package contents can be input.This is so we can meet the needs of international orders which require specific narration here for their "Reason for Export" information. Australia Post has this "Other" option, but it's currently unusable by Shipstation it seems due to this lack of option in the interface.  

Please add Sendle Express to Shipstaion for Canada.

Does anyone know if Shipstation is going to fix or has fixed the carrier pass through for USPS Priority and UISPS Ground Advantage? I have now stopped using Ship Station for daily shipments.USPS direct is a few dollars cheaper, I do not have to use Shipsurance , plus I do not pay a membership fee to USPS.I am thinking of dropping my Shipstation account. 

Recently, we had to add new shipping service types in Shipstation following integration updates from Royal Mail and Parcel Force. However, we’re unable to install two specific services (BYB/BYH product codes: ‘International Tracked Heavier PDDP’ and ‘Global Priority ROW DDU’) directly through Shipstation.No explanation has been provided by Shipstation, and as a result, we’ve had to suspend all Parcelforce deliveries to the USA. Is anyone else experiencing similar issues with adding these services or codes in Shipstation?We urgently need support around:BYB/BYH product codesInternational Tracked Heavier PDDPGlobal Priority ROW DDUAny feedback or solutions would be appreciated.

ShipStation doesn't currently appear to have an option to add an adult signature to a DHL shipment. It would be helpful to have the signature option added, alongside the listed electronic signature option currently available. With the legal requirements of companies increasing with regards to age restricted goods and the expansion of those items classified as restricted, the need to use these services will increase.  

Is there a way to designate something like "Company Truck" or "Local Delivery" as a carrier option when choosing a carrier?We deliver quite a number of orders ourselves and, while I know I can mark the item(s) as delivered, there is no tracking for it under the "Shipments" section if it's a delivery made by our employee.

We had a package that was not scanned by USPS and it looked like it got lost. We do not ship with USPS often so we need to schedule a pickup. They are only scanning the confirmation number and not the package. When I asked the carrier, I was told that they only need to scan the confirmation number. In the end the customer did get thier package the day after they called. My question is do you have USPS scan your package(s) or do they just scan the confirmation number that you get when a pickup is scheduled. Our order number is not on the confirmation, I do put the number on the order in the notes section but I don't think that will help if we have to file a claim.  Thanks for any thoughts or suggestions.

Hello!Ya'll submitted a ups dispute for me close to a month ago. 3 days ago you got back to me saying that they declined it because I provided the incorrect adjustment amount. I then promptly submitted a screenshot of the adjustment plus a screenshot of my entire balance sheet before and after the adjustment, where you can clearly do the math and see that the amount I gave you was in fact correct. I have now been ignored by your customer service agents for 3 days and I need a response.

I ship some eBay items via USPS letter rate. For the last week or so, items without tracking are not being shown as shipped in eBay. Is there a fix for this?

Hello, I am hoping someone can help me out and answer some question I have?  I have recently been put in charge of our shipping.  I need to understand how I am being charged?  I understand Shipstation bills us monthly.  I understand that I have to keep my SS balance funded to be able to print labels.  My question is why on my statement I see the funding associated to stamps.com?  Why also am I being billed by Endicia, is that stamps?  If I am not using USPS a lot, do I even need a stamps.com?  I am being billed for the funding of labels, and I am also being billed by UPS for the labels.  Is the ability to print labels the charge that SS or stamps is charging me?  I was on the phone with Shipstation, but he couldn't answer my billing questions.  Frustrated and confused.  Any help would be amazing.  My email is: john@xproducts.com 

To, halt automatic payments to Kuku.FM May, contact their customer, service, No+91-923∆66÷11∆889√and request, to disable auto-pay deactivate,.

Issue: Amazon Buy Shipping does not work for us when trying to create shipments using the following services:USPS Ground Advantage (<1lb or 1lb to 70lb)USPS Ground Advantage CubicThere is a window regarding purchasing label from carrier, it disappears and the label is not generated. On Amazon there is no update with tracking or a label made. This is occuring on any order with these services.Related Issue: If Amazon Buy Shipping Ground Advantage (any version) is in a batch during the batch processing, the batch will immediately fail all orders.As of today if we attempt to create a label as Amazon Buy Shipping - USPS First Class Mail it returns an error stating:The purchase request parameters are invalid, please call with the correct parameters or make another call to check eligible options (Bad Request, Carrier Error Code: InvalidInput). (400, 38c83795-07fc-4814-b7cb-6987122f7006)We have confirmed:The requested service in Shipstation is available when viewing Amazon Seller Central fo

my UPS rep says this will be the most cost and time efficient service for small  packages from canada to the us but shipstation doesn't currently support the option they are telling me. Any one else had this experience or is currently using express saver PAK shipping? 

That's stone cold. Is that even legal? Haha. 500 usd vanished overnight, and I'm a small business. How are you larger businesses doing?

DPD require a barcode width of 91.5mm with 5mm gap on either side and reject any label that does not meet this minimum.A 6x4 label is 104mm wide (actual measurement 103.5mm wide)Shipstation generate thier label in a bordered box which prints with a 1mm gap to the out edge of the label when settings are 100% size and printing centrally.1mm to the outer bordered box,0.6mm black border,The bar code prints 90.6mm wideThe gap either side of bar code 4.8mmShipstation have been pointing me back to the help guides for the past few weeks, .... checking settings, reinstalling drivers etc but I cannot see how, with thier bordered box the barcode could be scaled correctly and acheive the 'quiet zone' gap of 5mm either side. It is so marginal to the 0.0 something of a mm that I can't believe it is possible.I've even paid an IT professional to look at this for me.Please can someone tell me if they are using 6x4 labels and have had DPD approve them preferably with a Dymo 4XL printer?

Hello,We currently use DPD Ireland Domestic Overnight Service, however we are having a bit of hit and miss with the deliveries on a Saturday. DPD Ireland has said to use the service Saturday Delivery but this isn't currently a supported service by the carrier on Ship Station. So would like this option available to us.

Endicia, Shipstation and Stamps are supposedly all sister companies. We were able to use our 15+ year old Endicia linked account to in our Shipstation account for 5+ years. Suddenly Monday, everything reset (without warning) and Shipstation now considers Endicia a separate carrier, which we have to pay an extra $60 a month for. Stupid.So when asking customer service about cancelling Shipstation to move to a different platform, I was told that they would also cancel our Stamps account. We can log into Stamps.com with our Endicia credentials and I was told by both Endicia and Stamps that our Endicia account is also a Stamps account.If Shipstation uses Stamps account for balance then why cannot it not use Endicia (since Endicia is considered Stamps) like it did 2 days ago and for the past several years? Is this a mistake or is this just a way to squeeze more money out of accounts.If we DO cancel Shipstation, is there an option to keep our Stamps/Endicia account or has our Endicia account

Can't manually edit it. Can't delete it. What is going on? This has always worked until a day or two ago!I have to GOT TO EBAY AND USE EBAY SHIPPING TO CREATE THE LABEL. i CANNOT PRINT ANY INTERNATIONAL EBAY ORDERS.Trying to create a label gives error that Tax Id information is not correct.The Tax Id information on the Ebay Order page is correct. For example,Tax Id: GB 365 6085 76It gets imported into Shipstation as: G************6and ShipStation errors out saying it can't create the label because it doesn't recognize the Tax ID.Can't manually change it. Can't delete it. Come on, guys, FIX THIS.

After getting an error message saying "Unable to create FedEx shipment. RETURN_SHIPMENT is not allowed for the origin/destination pair. (RETURN_SHIPMENT)", I did some research and finally messaged ShipStation support. Their representative told me to try adding a shipper email or to try any other FedEx service.In case you have the same occurrence, the only one that worked was FedEx Ground.

I would really like to be able to change the return address on Sendle labels. Currently it only prints the "ship from" address, which is NOT ideal as this is my home address. 

So in addition to having to login via desktop first before using the app the app now does not recognize your postage balance and is constantly looking to charge more instead of using the balance every time I want to ship a package via the app.  They have rendered the app useless and you have to either login with a desktop or use your mobile browser to initiate a label using your postage balance.  They need to get their act together before they have no business anymore.