Carrier Integrations

Being able to have a separate Importer of Record for international shipments would be very useful. Just having the Tax ID is not enough. Many jurisdictions require the company name and address.

Hello, When will the new FedEx - Auctane shipping contract be offered on Shipstation? I've heard it is supposed to be this month. Glad to see that this contract happened.https://www.businesswire.com/news/home/20241009891856/en/Auctane-Introduces-FedEx-Platform-Account-Program-to-Offer-FedEx-Shipping-Services-to-Millions-of-BusinessesThanks!

I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days later. this has been happening for weeks and it's extremley frustrating as customer service just keeps going around in circles asking us for tracking numbers, examples, and to "contact our shipping carrier" (how would we tell this problem to USPS...? the tracking linke works fine..). Is anyone else seeing this problem? if we can't fix it we have to leave shipstation, their customer service has truly been so horrible with this problem. TIA!

I often work on Saturday afternoons to print lables to fill orders on Sunday.    I could not arrange a pick up for Saturday (too late in the day) and when I went to arrange for a Monday pickup...I could not move my packages to Monday.  It said I have no packages available.      I was told the work around is to cancel my labels and reprint on a Monday...that is a waste of labels and ridiculous.   Is there a way to move the packages to a different day for pickup?  I would think that is an easy solution. Please help, thanks,  

Does anyone with experience in UPS seizing a package by mistake?We shipped 4 boxes of apparel to a high school and randomly UPS seized one of four packages and sent it to Nashville to their Fraud Mitigation Team without telling us.  We eventually figured out where it went but now we can't reach anyone live.  They give you a phone number to call to leave a message and supposedly someone will call back.  Reading online the reason often cited is counterfeit labels.  It's odd though, we only use Shipstation, and the other packages that we shipped that day all were delivered without issue.Also, I read often things sent to the Fraud Mitigation Team are sent to a 3rd party to be destroyed.

When my orders sync with Shipstation they are marked as either residential or business. Many residential addresses show as business addresses. How do I change this to residential?Thanks

Good evening,I have had zero luck with support so I was hoping a member of the community could help me out.I have integrated SS with my Amazon account however when I try ship with any of the Amazon Buy Shipping carrier options I get the following error:"Requested shipping service was not in the list of eligible shipping services returned by Amazon for this order. (Generic). (400, 6ce95632-adfd-4c11-9d0e-1f397dd4b385)"As per supports suggestions I have updated branding, approved all the terms and conditions in seller central, removed and reapproved MWS permissions in seller central, removed and reintegrated the carrier and reconfigured the store, all multiple times but nothing seems to work. Does anyone have any ideas before I abandon the platform? Ive run out of other ideas.Thank you

I got his error message when trying to use AMAZON Buy Shipping - Amazon Buy Shipping: New terms for Amazon Buy Shipping need to be accepted (error_code: AmazonTerms2022).  See attaches screenshotI already got into my AMAZON account and accept all the terms.How do I get rid of this error and start using AMAZON Buy Shipping ?   

We have a number of items in our online store that are collection only or local delivery, and at present there is no option to set 'Collection' or 'Local Delivery' for the service provider which would be very very helpful for staff fulfilling orders to immediately see on the list of orders awaiting shipment which orders are for collection or fulfilment by our company directly and which are not. I assume the easiest way to approach this would be to have an option to create your own 'custom carrier' where the list of usual carriers to select from isHope that makes sense.It would be a really valuable addition to a good system. As we use product tags for automation, this would work well in tandem. Also a link to a screenshot below where I think the 'custom carrier' or 'own company carrier' for example could go/ be found. Hope this gets looked at. Have spoken to support already and it is a feature that doesn't exist currently. 

It would be great if more LTL carriers could be added to the carriers dropdown list. We mainly ship LTLs with TForce Freight and XPO Logistics, and I've seen several other posts from the community requesting support for other LTL carriers including the ones I already mentioned. We are currently unable to send working LTL tracking links to our customers through ShipStation due to the lack of LTL carrier support and character limit when marking orders as shipped. I think if ShipStation added support for these carriers, it would open their service up to a lot more potential customers.

Hello,I accidentally handed a SurePost package to the USPS and they accepted it. I realized what I had done and retrieved the package.Does anyone know what would happen if had left it at the USPS? Would the USPS have delivered it?I find SurePost to be much slower than the USPS. SurePost packages are often delayed as well. It would be unethical to pay for the lower SurePost rate but give it to the USPS but I am just curious as to what would happen in case I make that mistake again.Thanks.

We have multiple selling channels and need to be able to tell which orders relate to which store on the bill we receive from UPS.  According to UPS, you can add an identifying indicator within any one of the shipment reference fields that will show up on your UPS invoice.  However, the only option I see on Shopify to do this will effect every selling channel, defeating the purpose for us.  Is there any way for each selling channel to have their own unique reference field message on the invoice so we can easily seperate selling channels on our UPS bill? The only other soution I see would be to create an excel formula to search tracking numbers for each selling channel on an export from shipstation against an excel download of our UPS bill.  

Hey all,When going to process my orders this morning, ShipStation will not verify any products that are with Australia Post. Any idea on how to fix this?

please add Moov Parcel carrier on the ShipStation integration list.

Amazon shipping, (not buy shipping) is integrated into shipstation now and we tried using it for the past ten days with wildly erratic rates that did not match what other tools showed.Is anyone here using amazon shipping carrier? Are the rates the same for an amazon order using sellercentral.amazon vrs shipstation?Tom

We upload addresses in bulk and some from Shopify. Sometimes some addresses fail because they are indeed incorrect. However, today a lot of my shopify orders are coming back as failed and my manual upload ones are too. To fix the issue, it have to re validate the order twice one by one. Not even the bulk validate works. So something is up

Shopify USPS rate are currently 30+ cents cheaper than Shipstation. I spoke with Shopify support and they will not be increasing rates.Shipstation needs to follow suit if they want to remain at least comparable in rates.

Hi. I have been advised that FedEx have added a new service, FIC(FedEx International Connect) and this is now integrated with ShipStation. However, the option is not available.FedEx assures me that this has been integrated but it is not showing on the list on services available from FedEx. Any ideas?

We are having this issue with just 2-Day shipping right now. Is anyone else having this problem too? It seems like Fedex has a new billing portal that has a lot of bugs or something? 

We have clients that need us to populate the cost centers with the shipment data and it would be really helpful if we could have access to this and perhaps some custom data fields for billing and support.

WTF "SHIP"STATION this is ridiculous. No one logged me out but ShipStation crashed. Now Connect will not start! This happens far to often for us to pay for. For every minute down we should get a credit of a dollar. That might speed up fixes on your end. If anyone has a better "ship" company, I would love to hear about them

Hello,Is it possible to add pick-up Location option for Shopify ?This is very common practice in France, it is quite blocking not to be able to offer it to our customers because we can't use it in Shipstation.Carrier is CoThanks !Jerome

So i got notice that pirate ship is going to eat those fees and not charge their customers. Any chance stamps/shipstation does this? I already use pirate ship for 3 of my marketplaces, i might just keep expanding if the only perk is getting charged more here and a subscription rate.  Just food for thought 

Hi, we are using CIBLEX and it would be great to add them https://ciblex.eu/

Hello. My company has a separate warehouse location that does fulfillment. They are experiencing trouble with not being able to access, create, or print labels for just one carrier. The rest of our domestic orders print just fine. All available options are greyed out. Please help!