Events

Calling all ecommerce dreamers! Get ready to embark on a journey to "Shipping Nirvana" with ShipStation and BigCommerce.    Join us for an engaging webinar where experts from ShipStation and BigCommerce converge to share their knowledge and experience in the realm of platform selection, shipping strategies, and more for high-volume merchants. Selecting the right platform and making smart shipping decisions can transform an online business, and our experts are here to guide you towards lucrative fulfillment.   Participating industry experts are Matt Crawford, General Manager of Shipping and Senior Director of Strategic Business Development at BigCommerce and Chris Vaughn, Vice President of Ecommerce Products at Auctane.   Don't miss out, register now!   -Erin: Your Friendly Neighborhood ShipStation Community Manager         

Join us on 8/15 as ShipStation teams up with Justuno, Tinuiti, and Stacker for a data-filled panel discussion. The panel of experts will be taking a look at various data points derived from each partner’s original research and providing sound advice and valuable insights on how merchants can prepare for the busiest time of the year--the holiday season. Don’t miss out, save your spot today by registering at the link below: https://justuno.zoom.us/webinar/register/7016862493373/WN_l4IyTD1WQequTHZXyEBC_w  

In collaboration with DHL Express, ShipStation wants to invite you to join us for our upcoming live product demo!Learn how to grow your ecommerce business by going global while saving on costs with ShipStation and DHL Express. Our partnership can help you learn about what services to use, where to find amazing discounts, and how to fulfill your orders so that you can deliver to your customers exceptionally. https://auctane.zoom.us/webinar/register/2616866896245/WN_zpxgSX1aR_2hKYOgLzPnYAFeaturing industry-leading experts: Devan Avery, Senior Manager Sales at ShipStation, and Rachel McGarry, Head of Business Development & Strategy/Digital Platforms – Americas at DHL Express

So we're a long time SS user. We've had the same scales for several years- older Mettlers that do a great job. A little over a month ago, the scales just stopped passing a weight back to SS. We contacted support, who had us take a video, as this is intermittent and happens only randomly. Most of the time we cannot use scale weights at all, and have to either guess, or hit refresh on the "scan" window.With hundreds to ship, you can imagine how fun that is. "Senior" support was supposed to look at it. That was nearly a month ago. Despite repeated attempts, they never answered back. Tried again last week. Same- nothing.We're uninstalled and reinstalled Connect, unplugged scales, removed scales entirely, restarted a million times, nothing. MORE than one terminal. No clue how to fix it, and no guidance.Anyone else have this issue? Super frustrating, and the first time SS has had us seriously angry.

Survey by Shipstation at daisurvey.com - does anybody know if this is legitimate?

Hello,Does anyone have any advice for different options to insure USPS packages shipped through shipstation without using shipsurance?  We had been using shipsurance, but recently received a letter from them that we are now excluded from coverage.  So looking into other options.Thank you

Import from eBay worked over the weekend then stopped working for one of my eBay stores. I am getting the following error.An error occurred attempting to update orders: Order #0: 'Ship Street1' must not be empty. 'Ship City' must not be empty. 'Ship Postal Code' must not be empty.Been going back and forth with support since Tue. They are still working on this and could not provide an ETA. Anyone else having the same issue? It's painful to manually pull orders.

Just got off of chat with support and they noted the below:9:58:36 PM) Ntombifuthi M.: Thank you. One moment while I pull up your account.(10:00:48 PM) Ntombifuthi M.: Thank you for your patience, reason why your orders are not coming through it is because there is an outage regarding Ebay stores.(10:01:17 PM) Ntombifuthi M.: Our Senior Support are busy working on the issue and will update once the issue is resolved.(10:01:53 PM) HeKeCo: okay, so we just have to wait and ship thru ebay or shippo(10:02:28 PM) Ntombifuthi M.: Yes but they are busy working on it, it should be resolved soon.10:05:01 PM) Ntombifuthi M.: It was only discovered today and they are prioritizing on the issue, I'm sure if the problem persist they will send out communication.(10:05:41 PM) Ntombifuthi M.: We apologies for the inconvenience caused.Hopefully they will be back up soon

I have set up the basics of my shipstation account myself but I am in need of a freelancer who can help configure the rest of the setup and integrate to my webflow site. 

I awoke to a big pile of labels last night. Like somebody ran Diags and printed the results... About 200 labels were used or fed off.

I can't login therefore I can't talk to support using chat.Please help if any of you work for shipstation sees this.When I login it stops at this page and I can't continue.Thank you!

  The Commerce Roundtable Season 9 is in two weeks on July 27th and we want you to join us there!   Experts from Sendlane , BigCommerce , justunosocial , rewind , and ShipStation, will be sharing insights on how to enhance your 2022 Multi-Store strategy. Register here for free with code "VIPSS"     Registration and additional information can be found here: https://www.commerceroundtable.com/?sf166494867=1    

ShipStation University is bringing it home to Austin, TX on July 29th. Excited to officially announce that not only will I be attending but I will be hosting a panel at this amazing event.We'd love to have you join us to hear from CLEAN Cause, LIVE A GREAT STORY, and Amanda Deer Jewelry on how they're leveraging technology to #getshipdone.In addition to networking with the amazing people in our community, we'll have a live band, food truck (Ranch Hand), ice cream bar, 1:1 support, networking, giveaways, and more to ensure fun is had by all!https://ssuaustintx.splashthat.com/  

Hi We are having trouble logging in to ship station. Is there something wrong?Thank you 

  Attention SoCal ShipStation users! Are you interested in attending a FREE ShipStation event? ShipStation University has returned and our first stop is San Diego! Learn from our experts and stick around for happy hour + a networking session. More details can be found on the event page. RSVP now for the in person event:    

Great demo of automation rules and very helpful multichannel overview by eBridge