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We use a 3PL partner. If labels are voided and reprinted by the 3PL, a second postback is not triggered to update the cost and tracking number. This leads to inconsistencies between Shipstation's "real" data and the "old" data that was posted back to our DB. It keeps us from being able to give accurate shipping information to our customers without manual intervention.https://help.shipstation.com/hc/en-us/articles/360026157751-Void-LabelsAccording to this "help" article, this is how it was designed: "If you create a new label for an order after voiding the original label and reship the order, the store that the order originated from will not be notified with the new shipment and tracking information." This is not helpful, as it seems to intentionally leave inconsistent data between our systems. Could we please get the option to receive a postback when our 3PL voids and reprints a label?
I recently reached out to Shipstation Support and was advised to post my issue here as feedback for the development team. Since updating in early August, Shipstation Connect persistently resets my printing preferences. It also frequently prints to the wrong printer (ie. I select my Brother printer to print a packing slip, and Shipstation Connect sends the document to my label printer instead). It's very irritating for my staff and results in a waste of labels. Shipstation Support attempted to troubleshoot these issues with me but ultimately there was no resolution. The agent said it had something to do with the update, but didn't have any suggestions to fix it.
It would be great if order details including customer info, item details and WH location were all available as fields in the pick list to streamline the picking process.
UPS SurePost does not show in the rate calculator when trying to determine the cheapest method for Free Shipping. Can we get all UPS and FedEx US Postal Delivery shipping methods (i.e. UPS SurePost & Fedex SmartPost) to show in the calculator?
On the Order Details Page, it would be helpful if the Custom Field labels reflected the custom field name, or we could manually change the label. Not everyone remembers how the Custom Fields are mapped; sometimes the data is not intuitive.For example, someone came to me and asked what "poplus" in Custom Field 1 means. I explained that Custom Field 1 holds the payment type, poplus means the customer used a purchase order number as the payment method. If the label for Custom Field 1 said Payment Method, it would be helpful.
We’ve noticed on shipping labels that the recipient address is always in all caps. We’d prefer it to be in proper case, like it has previously printed for us through Endicia.I discussed this issue with support, and they reported that it is the shipping carrier who determines the formatting of the recipient address.An option to overwrite/disregard this autoformatting would be much appreciated, in order to allow our labels to more properly match our style and brand guidelines.
I have a customer who is ordering holiday gifts for their team. ShipStation doesn't allow me to split the order for shipment to different addresses. Please update this. I now will have to go to the UPS store and manually ship each order, which costs significantly more and is a time suck.
When Pickup in Store is selected in Shopify, it fails with ShipStation.After packing, we "Mark as Shipped" in Shipstation. This closes the order, sends a notification to Shopify, which then removes the "Send your package is ready" button from the order. Our customers then receive "your order has shipped" basic notifications.We use Shopify to alert our customers rather than ShipStation.
After printing the labels, show the orders under the shipments tab in order the labels that were printed. Seems to me that this is pretty basic and not sure why this not be the standard way to show them. BTW - this release is horrible. Not sure why you felt the need to do it. Would love the option to go back to previous version.
So I've been chugging along for years now thinking I'd been doing everything right because no carrier adjustments were showing up in my account history and I'd never been alerted to any adjustments. WRONG. I found out the hard way the other day that you need to log into stamps.com, go to reports, then balances (left side) then transactions and scroll through hundreds or thousands of transactions to see adjustments. There's also no way to filter for them.I got hit with over $800 worth of carrier adjustments last year. If I'd have known about this sooner, I could have taken proactive action to avoid most of them.There's absolutely no good reason why this information should not be coming up in the account history in ShipStation. I found out from a friend who uses Shipping Easy (also owned by Stamps.com) that they appear in her reports. This is basic information that every shipper needs to access.
Hi - We had an order that was placed late October 2023 with a Unit that was entered as: 2 OC375 by the customer. When the order was imported into Shipstation the OC375 was completely dropped from the labels address. Normally, an indicator would have been given about a discrepancy. Now, the system just deletes information without notification. At present we have a package stuck in Panama because the OC375 was a unique identifier for a freight forwarding company so they would know where to deliver the package in Panama. Would be awesome if shipstation had left the address information as entered instead of attempting to make it fit into a set parameter that may not be accurate for every location and can thus cause delivery problems. A simple notification would have been perfect so a human could decide what needed to be done. Now, I have an understandably upset customer because she submitted all the proper information and may never receive her package because of shipstations "rules".Thank you for your consideration.
Currently, you can only filter by MAPPED service or Marketplace value. This is problematic if a customer later wants to upgrade shipping, and someone on our team changes their shipping service to FedEx Express, for example.There's no way to filter our orders to show these express orders along side any that were originally mapped to express.There should be a way to filter by service that is currently chosen, not just mapped or requested service, but the service that's selected within shipstation.
Customers without printers can show a label with a QR Code from their phones to a USPS clerk to print it for them at the counter
We would love to have an option for a discount code to be a criteria for an automation rule.We have an employee sale every year with a discount code and we'd like those orders to be tagged when they import into ShipStation so we know not to ship those orders. It would be ideal if it was based on a specific discount code, but even if ShipStation could recognize that a discount code was used at all, and could be an automation criteria, that would be great.
We would like to prevent a specific user from making orders that are from certain Stores.Right now, a user can make a New Order, select an incorrect "Store", then "Configure Shipment" for the order. Since the Configure Shipment window opens automatically after making the order, this user can even select an incorrect "Ship From" location and generate a label. This completely sidesteps the user restriction "Restrict this user to only see orders/shipments assigned to them".We have an automation rule that automatically assigns orders from a certain Store to this user, but since the process automatically proceeds to the Configure Shipment page, the user can completely bypass this automation rule and make shipments for an order that isn't assigned to them.This automation rule does apply correctly if the Configure Shipment window is closed after making the order. If the order is made for an incorrect Store, the order disappears for the user (intended interaction), and if the Configure Shipment window is closed on an order for the correct Store, the user can still see the order. Our goal is to allow a user to make a New Order (manual) and only allow them to ship from a single Store, and a single Ship From location.
Purolator desktop application allows some clients to mark packages with a label of "Digital Health Indicator". This helps patient-health related packages to get priority over other packages, among other things.The biggest feature needed is to include the indicator on the Package Label:Currently, this indicator cannot be selected on Shipstation.Are their plans to add this in the roadmap?Some reasons folks may use this indicator:Digital Health Indicator Benefits:*shipment of healthcare items like medical equipment and vital medications*visual and digital alerts that allow for easy identification of healthcare packages*prioritize induction of healthcare shipments in the first mile*expedited sorting and movement of shipments through the network*enhanced visibility on driver handhelds for final mile deliveryFYI, it's not mentioned in the integration page as available/not available: [Nov 29 2023]https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator?queryID=19f6e460743f72ea213a53a13c3d6244#UUID-807f8191-d1e0-fc5b-0794-4c6c0ab58fa1_UUID-01f80465-bab2-b05d-1b7b-6309999a5dcc
I know that this is not a feature that is available now but can we request that ? At least make that link available over API. It is given with the Amazon order report so ShipStation receives it. Please make it available. Thank you
I have faced an issue with Amazon customized orders. In the past, when an Amazon customer placed an order with customized details, then In shipstation it comes in the form of a URL in the item description and when we open the URL some files are downloaded. These files contain customized details of the Amazon customer that are also present but now we are unable to receive such a URL with customization details. Please add this feature again because it makes our work easy and saves a lot of time. Thanks
I think gift notes is most overlooked feature, I want to be able to print gift notes after shipping label, which I can do with custom packing slip, but I do not want packing slip itself if there is no gift notes, and it prints blanks after the shipping label
1. The jump from 50 to 500 is literally a 10x jump. A seller who is teetering on 50 will need 250 at most for the next level. Charge $15 for 250 and then $30 for 500. It shows that your goal is to facilitate success with your customers and not "lock'em in" because they finally had some success. 2. $9 to $29 is a 3X jump. It might seem trivial to add $20 to the monthly fees, but every dollar counts for a company trying to stay afloat right now. I know that you have a prorated fee in place, but the admin around that just seems like upscale engineering. 3. Most importantly, sellers need a partner who has their back. Make a plan that works for them in that middle ground and I'm almost certain you'd be investing in a long-term customer. I love Shipstation, and I say this because I want this product to be that great.
We would like to suggest a mobile enabled version of return processing for our warehouse operation. Currently ShipStation allows for the creation of return labels so that a consumer can initiate a return for a variety of reasons. This is great however, it doesn’t complete the cycle. We need a way for our warehouse team to be able to catalog these returns once they reach our facility so that they can be restocked or destroyed. We need this same functionality for cataloging undeliverable carrier returns. Our clients require weekly or monthly reporting of returns. Right now, we need to do this manually. It would be ideal if this information could be recorded via the SS mobile app. We envision this process to work by either scanning a carrier tracking number or order number when a return is received. The app would then display the original order details.The warehouse could then select the items physically returned, enter qty returned, record the condition and capture images if needed. All of this return data would be held in SS and would be accessible in a returns view, much like shipped orders, shipments,etc. The view would have the same field and filter options as well. The data would also be exportable. This feature could be a billable add-on to the SS platform and maybe another revenue stream for you client base.
Now that we are buying shipping for Amazon orders how about the ability to make those orders stand out as either a bold font or color font so we know they have priority,
I use Adobe Acrobat to change the wording on the ShipStation-generated scan sheets from First Class to Ground Advantage. It does not matter for the scan sheet barcode itself, it matters because the clueless US Postal Service workers at the counters attempt to NOT ACCEPT the sheet because it says First Class -- even though the labels themselves say Ground Advantage! HOW HARD IS IT TO CHANGE YOUR TEMPLATE, SHIPSTATION? Just change it to say Ground Advantage so I don't have to change it MYSELF EVERY DAY in order to keep the USPS counter workers from freezing up like a deer in the headlights. ShipStation, you've had ALMOST FIVE MONTHS TO MAKE THIS SIMPLE TEMPLATE CHANGE!
Currently customers using the returns portal via mobile don't get a courier label to print and there is no email sent to them automatically with courier label. It would be much better if the returns portal automatically sent an email to customer with instructions and courier label once RMA is generated by themselves. Currently 80% of our customers use mobile for website so returns portal is not usable
Add mypost business csv import, like readytoship. My post business has more users than eparcel now!
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