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We are having a problem with the ShipStation - Shopify integration. Suddenly Shopify Order Tags are appearing as text in the ShipStation "Internal Notes" field. We use that field for other purposes, so this is causing a problem with our order fulfillment. Can someone please share this with the ShipStation development team. Thanks!
This is an idea for a new feature: make the "Verified" flag accessible though the API. This flag is tagged onto a shipment when scanned through the "Scan to Verify" feature.
It would be great if commercial invoices generated by platform for export shipments would be correct.1/ when customer uses discount code, in value declaration forms it is not reflected nor is there a field to make simple adjustment. Currently have to manually adjust line item values by same amount as discount received was. Otherwise shipment value is full retail price value .2/ even though product weights are set up, they are not correct on commercial invoices. Instead total weight is divided by unit total, and that weight/unit is used in line items.
Recently there was a problem with the eBay store integration right before the weekend which caused a lot of our orders to have a delinquent shipping status due to the fact they were not pulling in to our awaiting shipment section of ShipStation. We have a ton of integration and stores that we connect with so its rather difficult for us to proactively check that each one is pulling in orders until it is too late. Unfortunately this happened right before a weekend so we had a massive pile up of orders. Unfortunately we couldn't fix this ourselves and had to reach out to support (which was a pleasant experience) to get the backlogged orders pulled in. Unfortunately we had to rush to try to ship 200 orders within an hour to prevent further issues.We performed an internal post-mortem to try and identify what happened, and how internally we can prevent something like this from happening in the future. It would be lovely to be able to subscribe to the Status page on ShipStation or even receive a notification somehow when there is an issue so we can proactively take control instead of blindly trusting all of the systems. Today when we try to subscribe to the status page we only get the option of using an Atom Feed or an RSS feed. Suggestion: Would be awesome if we could somehow get email or even text updates when there are outages with relation to integrations and sales channels so we can take over and manually get the orders shipped. Whether that is attached to the ShipStation status page or some other notification setting. We were kind of caught off guard how there was this whole issue on ShipStation's end but ShipStation didn't bother to proactively reach out because we were impacted.
Please add the ability to seamlessly add additional packages on the mobile app.
I am a small shipper with maybe 60 orders a month, and I process each one individually. The process for doing this requires many unnecessary steps. I counted the steps needed to ship one order and it was 33 steps. Not all of them were in Shipstation but most were, or were things that Shipstation could do.Here are just a few:1) have a setting to remove the necessity to log in to Shipstation each time it is opened. Most people work on secure computers and having to log in over and over is simply an annoyance.2) have a setting to automatically keep the list of items sold up to date. It takes a bunch of clicks to do this now, some of which take a few seconds to complete. It should take zero clicks and zero time.3) eliminate the need to refresh the list of items sold after updating it. Why would the user ask for the list to be updated then not want to see it?I wrote an article on my website about good user interface design. Shipstation violates just about all my rules. Here is the article: https://exeyesoftware.com/index.php/2023/04/15/programmers-make-things-easy-and-fast-for-your-users/ .
We would like to be able to target orders/line items whose quantities have been adjusted by the selling channel. Having this field targetable by automation rules or external integrations (like Zapier) would be extremely helpful for us for keeping track of order changes and cancellations. Orders now display which items have been seller-adjusted and a summary of those changes within the order page, but there is no order field for that that is filterable or targetable.
We are starting to use DHL for our international shipping and have run into pick up issues.When scheduling a pick-up, ship station allows us to choose a Saturday pick-up. Well, they do not pick up on Saturday; therefor the order doesn't ship, and it doesn't even go into a scheduling que for Monday pick up. I'd suggest removing the Saturday pick-up from the calendar for this carrier.
It would be great if we were able to scan a serial number barcode and this to be uploaded to Shopify via the notes section?
Having the ability to customise/amend the "Return Reason" list in the Returns Portal would be great.As a business, I should be able to remove any options that don't suit me in the Returns Portal and free to customize reasons.
Would be great if you could set up more return exclusions other than the number of days a customer can return. For example exclude certain items from being able to be returned.
It would be very helpful to either set up automation or just a general setting to receive emails once an RMA has been delivered to us. Even better would be an email or notification when an RMA is in transit. Our Customer Service department handles all returns which are less than 10% of our workload so we are not as active inside of Shipstation as our fulfillment team. Knowing when an RMA gets delivered back to us helps us expedite the refund process. We send a replacement once an RMA is in transit so manually tracking that is kind of rough.
We use ShipStation's line item export feature and it would be nice if Shipstation didn't assign Discounts/Coupons as line items. We're always running promotions and having to delete a extra line for hundreds of orders is time consuming. Please stop assigning Discounts/Coupons as line items and put them in a place that makes more sense, like order details, order summary, or better yet "Discounts & Coupons". Appreciate it, Lifetime Leather
With the new update, we're unable to combine orders if they're currently on hold. We place orders on hold until we've heard back from our customers, or they're ready to ship, so releasing them, just to combine the orders is another two uneccessary steps that we'd love to save time on.
We want to refund directly from SS, does the program do this.We are aware of the cancel feature, but it doesn't refund.
It would be great if you can add more international carriers that we can use. Aramex is really cost efficient! Please add them into the integration list
Dear Team,I hope this message finds you well. I am reaching out today regarding the integration of Spring GDS carrier with Shipstation. As you may already know, this carrier is a GLOBAL PLAYER in Europe and a prominent company in the international deliveries market. We believe that adding Spring GDS to your list of natively integrated carriers would be a great benefit to your business and help you to serve your customers better.Currently, we are testing Sendcloud, which has already integrated Spring GDS into its platform with great success. However, we are eager to explore the possibility of creating a custom integration with Shipstation using your API while its not integrated natively.We value our partnership with you and believe that with your support, we can enhance our offerings to our customers and continue to grow our business together.Thank you for your attention and support.Best regards,Tomasz DelanowskiDelan Engineering Ltdhttps://www.facebook.com/delanclip/
We are implementing an international checkout tool called Zonos that provides customers a landed cost checkout where they can pay shipping and duties at checkout. According to Zonos, currently ShipStation doesn't have the ability to handle billing import fees to third-party shipping accounts. This seems to be a gap in ShipStation's feature set.
It would be helpful if the affected order ID was also printed in the below error message example, this might prevent customers from reaching out to support and free up time for more urgent requests. ###############################An error occurred attempting to update orders: Error in XML. Reason: The 'Country' element is invalid - The value '' is invalid according to its datatype 'StringExactly2' - The actual length is less than the MinLength value.###############################
We use a 4"x6" format for shipping labels and RS labels but 8.5"x11" for the packing slip. When we complete an order and print the shipping labels, we can't automatically print the print the packing slip, too, because it comes from a different printer. I'd like to suggest ShipStation adds that as a capability.
It would be great if there was a way to print duplicate copies of the packing slip. We print 2 copies, one for the shipping carton and one to keep as a hard copy. Keeping the hard copy is a must for state or federal tax audits, which we went thru this year. Secondly, it would be great if the packing slip document name could be edited to "invoice" instead.
Would it be possible for Shipstation to implement some kind of risk score system that will show the score for every single shipment? This will help make a decision to require a signature for a shipment or not. Quite often package thievery is very localized problem and could be mitigated to a point by requiring a signature for a high risk areas while not causing too much trouble for other customers by asking everybody for a signature. This will require Shipstation to collect some information about problematic addresses but if there are services assessing the risk involved with online commerce orders, why not to introduce something for shipping related issues. I guess other sellers could mark some shipments as "problematic" and a database of such locations collected by Shipstation would benefit other senders through this anonymized risk score system. It's a longshot, but maybe something worth considering.
Dear Shipstation,Please introduce a feature to have end of day manifests by user. I have 2 users that are in different locations and everyone has to share the same end of day manifest and carriers do not like it as the amounts don't coincide with the actual shipments from that location. For larger businesses that have multiple locations they are shipping out from, this is very necessary. As I grow, I may have to look for another option. -PnF
It would be nice if you select CREATE ANOTHER SHIPMENT to an order that was imported over from Paypal to be able to add line items with descriptions. Instead it sends out notification to customer w NO NOTEs or NO description as to what shipped.. its frustrating and confusing to customers.
Currently on international is available, it would be good to include domestic.
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