adding a plugin for Happy Returns to help with the ease of returns for customers.
We have the potential to have two order channels having duplicate Order #'s show up in Shipstation. In order for us to select the correct order to ship we want to search for the internal id Shipstation uses. It appears that both the Sales Order ID and the Sales Order Key are unique. We have created a custom packing slip that prints these numbers and would be great to use them to assure the correct order is selected. ThanksSteve
It would benefit all users to have a subcategory for running reports on ship cost for USPS Priority Mail: USPS Flat Rate Padded Envelopes in particular. Right now FRPE data gets lumped in with Priority Mail and there really is no good way to filter these from each other for independent reporting on shipments & ship cost. As a business, we need thorough detailed information for accurate reporting on carriers, shipments, & costs. It would seem easy to implement this feature to provide accurate reporting on volume & spend % on specific subcategory shipping services.
Our orders are processed through paypal payments- our e-commerce store is based on yahoo merchant professional. Currently out orders are authorized and then each order is manually captured through paypal. I would like to have an integration or webhook designed that when an order is shipped in shipstation it triggers the capture event in paypal.
We are using the SS API to post reseller orders that come to us via pdf. Works great. However, we embed backorder status into the sku name field (the part description best i can tell) along with the resellers description for the product. I would like to be able to pull this data into the order acknowledgement template that is sent out by SS when the order is placed.
I've lasted through many ShipStation "Idea" software changes. I might have been the first one to report that A-Z sorting of stores in the refresh menu broke. I was told to submit that as an idea. Insulting. The idea boards are 50% asking ShipStation to add feature creep ("tell me which of my employees are on lunch"). That shouldn't be where we need to report a BUG, which is what this was since A-Z sorting used to work, then one day it wasn't. I'm different, I don't need ShipStation to add all these things that do not have to do with shipping. Why? Because we download all data from ShipStation and build those solutions ourselves. As long as we do that, we do not need to ask ShipStation for help, leaving their developers to work on other people's ideas. Everyone wins, almost. You'll never see us needing to request much. But there is something that has been ignored, which hinders our ability to meet our own ideas without your help - the API. Years ago, you made changes. This is an actual comment in our production code: In a perfect world, we wouldn't need this. ShipStation removed theability to filter by modify date, so we have to do a stupidwork-around to fetch in reverse, and stop when we reach our date.This URL simulates ShipStation's customers endpoint.We had to build our own proxy endpoint. Your orders endpoint allows filtering by both created/modified date, but your customer endpoint allow neither. Why?Please, give it back. Let us request customer records within a start and end date. You are wasting your own CPU cycles by having us request EVERYTHING, and then sorting it, so that we can just abort when we reach the date. Why would you rather hammer the system harder than needed? Someone with a clue already realized the Orders endpoint would benefit from this. And at some point, the Customers endpoint too. But in 2015/2016 it was taken away. Why?
As stated in the title. Australia Post now supports Zonos to prepay taxes for Canada, UK and the EU (on top of the USA which already works). Please make this an option...
We use Shipstation connect to automatically send labels to our thermal printers when the label is generated, this works for 90% of our orders as they are domestic. Problem arises when we have an international order, we have to print the label on a standard piece of paper as that's how they are generated by our postal carrier. Based on this Shipstation spits out a thermal label that's scaled tiny, then we have to login to our postal carrier website and re-print the label by sending to a normal desktop printer.
"Document Option" (Label Messages) for the return shipping labelsI need to add messages to the reference fields on the UPS return label, like the options in the outbound UPS label.It would be useful us to add the RMA # we input on the UPS return label so that it can be present on our reports from UPSThis would be highly useful to our workflow and it appears as others believe this would be beneficial as well: https://community.shipstation.com/t5/Orders-Shipment-Management/Reference-fields-in-UPS-return-labels/idi-p/6615
Would love to see Shipstation support Zebra mobile computers running Android. At the moment we can't use our Zebra scanners as they have Hardware based laser scanners and the app only supports Android camera for data input. Would be a massive timesaver for us as our warehouse staff all have a handheld zebra device that links back Shipstation connect and printers.
I would like to request that a simple query be developed to see total store sales for all stores for a given period. This is similiar to the report that appears on the Insights - Overview page on the bottom right that shows the "sales by store" for the top 5 stores.
With the launch of version 4 for the DHL Globalmail labels that took place on Nov 2 we are finding that the reference fields are no longer printing on the label as they did before.This dramatically and negatively affects the way we have processed orders for many years now using Shipstation.Where before we could use the shipping label as a pick ticket, now we are forced to print a packing slip behind each label in order to identify what belongs to each shipment.In our opinion, this is a total waste of thermal labels (they are like gold nowadays and hard to come by) and creates needless wear and tear on our zebra printers. In an age where conservation is in the forefront, this move makes absolutely no sense. Now when we print DHL Globalmail labels, we see a big empty space on the label where the reference fields could print without harming anything. We were told that reference field 3 is the one we need to use, but we tried that out and it still prints nothing on the label. Frustrated.
Was wondering if you would Shippie integration would/could be possible soon...
The ability to attach a pdf or jpg to a customer record would greatly help our business. We have a lot of repeat customers that currently have to provide us with the same documentation each time they order. If we had the ability to attach the file to the customer record, we would only need to follow up for updated paperwork once a year. Please strongly consider this update. Thank you!
Due to we have a new system so we have use a third party "FarAPP" to help sync all orders from our system to Ship station. The issue is all order will under "FARAPP" store not any more distribute in all market place. In this case, we can not easy find the order come from( Which store), so I custom a field to put the store name in "order" tab. However, in shipment, there is no this function for me to do it, that means, I don't know the shipment should belong to which store. It really bothers us, and store name is very important for us to quick search each shipment or order.Can you have a custom field in order and sync to shipment and can display in the screen?
The Returns Portal requires a First Class or Priority mail selection as the default for customer initiated returns. However, if First Class is selected, and the return item(s) weighs 16oz or more, the Customer will get an error that they have to contact the merchant to initiate the return. This is because Shipstation does not switch First Class to Priority Mail once it reaches 16oz, as is required by USPS. Please Fix this!!! The workaround is to have all returns shipped Priority ($10 for a return! instead of $4.50), unless you don't mind you customers getting an error upon submitting their return, and then needing to contact you. Defeats the purpose of a Returns Portal
When will the Returns Portal be fixed to automatically switch customer initiated returns between First Class and Priority based on the USPS Weight Limits? Customers have to contact us for any returns over the 16 oz. weight limit for First Class, unless we set all returns to Priority Mail. More than double the cost!
Most of our items ship as single items. We would like to be able to export with these 3 criteria primarily.Order#SKUShipping Cost
Seems crazy to me that I can not print shipping labels in the order they are created. Printing labels in the order they were created would significantly streamline the labeling process and reduce errors. Currently, shipping labels can not be printed in the sequence they were created, causing potential confusion in sorting, unnecessary time spent rearranging orders, and an increased risk of processing errors. Especially in high-volume environments, out-of-order printing disrupts workflow efficiency and hampers timely shipping.
We get hundreds or orders and have over 4000 products. Because we naturally pick the orders by product type NOT by order number or by last name we would love to print shipping labels in the actual order in which we CLICK them in the order page. Meaning, we have orders in boxes of 20 at a time ready to ship orders for:Tim CarrSharon MorrisonBrenda RiversAmanda ZarkRyan Clarketc. We DON'T reorganize them into alphabetical order or order number. We want to have the labels print out in the order we click them. The inevitability come out in alphabetical order or some order that does not make sense. This takes us so much more time to find the correct package to put it on. Either way, wouldn’t it make sense that we all ask for this as a feature? It seems LOGICAL, this would make the ship/print/pack process so much better. We can't be the ONLY ONES doing it this way?!? Shipstation support suggested I put this in the support log to get it added as a feature. @labelprinting@Labels@logicalprinting@printintheorderwechoose
Can you please add a column to reflect he closed date to a purchase order when closed out. Having this feature added would help to resolve any questions as to when items were received and closed out. As for now we are editing the PO before receiving and notating the closed date. However each individual PO still needs to be viewed to see the noted closed date.
Is it possible to allow custom fields 1, 2 & 3 to be included in the export options on the shipments tab? Many of our clients require that their tracking reports reference their internal PO and/or job numbers. We use custom fields to capture this data on import but we currently don't have the option to include this in a shipment export. We know that these fields are available in the order export but we need to run two exports and merge this data each time to get tracking numbers and references on the same report. This is both time consuming and potentially dangerous if the data isn't merged properly. It would be nice to be able to export all of this data at the same time.
When Insuring packages, the insurance amount should print on the individual package label For example, and this has happened to us… If we ship 10 identical packages, but each package is insured differently, how do I distinguish which label goes on which package. I don’t want to put the wrong label with the wrong insurance amount on the incorrect package. But if the insurance amount was printed on the label, I could correctly identify which package it belonged on.
Currently, the list of "Custom Packages" is displayed in the order in which the list was created. IOW, the first package added to "Customer Packages" is always display first and the most recent package addition is alway display last. It would be most helpful to be able to sort the list by name and/or size. This would make the drop down selection menu more functional and easier to navigate.
From 24 July shipments to the US will require a 10-digit customs code.We have a Shopify store and in Shopify we can add country specific customs codes.To avoid having to enter it manually, we need a setting or automation for country-specific HS Codes to be pulled through for relevant orders.Is this in delevopment?Thanks
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
