We would love to see an update to how ShipStation handles return confirmation emails.Currently, even when a branded sender email is configured and verified, return confirmation emails are still sent from tracking@shipstation.com instead of the designated branded address. This differs from other notifications (shipment, delivery, etc.), which correctly use the branded sender email.This creates a few challenges:Customers receive inconsistent communication from different email domains, which can feel less cohesive and potentially confusing. Customers are unable to reply directly to return-related emails, which limits our ability to provide quick support and creates unnecessary friction in the return process. It impacts brand trust and the overall customer experience, especially for companies that prioritize a more concierge-style communication approach.Feature request: Allow return confirmation emails (including return label notifications) to be sent from the configured branded sender email, just like other shipment-related notifications.This would:Create a more consistent and professional customer experience Enable direct communication if a customer has questions about their return Align return workflows with the rest of ShipStation’s notification systemThis feels like a natural extension of the existing branded email functionality and would make a meaningful difference for teams managing customer experience end-to-end.
Sice I’m selling through Shopify with VAT included in the price, I need to display the ex-VAT amount on the customs declaration instead of the full price. Atthe moment I have to do this manually for every order. Would it be possible to toggle an option so that item cost is displayed minus the VAT in customs forms automatically? It would save me a ton of time.Â
It would be helpful to have order and shipment data combined in a single report to see what you've shipped, to whom, and all associated costs.
Currently, the ShipStation API Supports creating, reading, updating and deleting totes. However, the tote assigned to an order is not displayed, and we cannot assign or unassign an order to a specific tote. We’d like to build our own integrations with picking, but still use ShipStation’s verify and shipping features.
ShipStation needs dedicated user permissions for Suppliers and Purchase Orders.Currently, non-administrator users may still be able to view sensitive supplier information, including:Supplier names Contact names Email addresses Phone numbers Physical addressesThere does not appear to be a way to separately restrict access to the Suppliers page or prevent operational users from viewing Purchase Orders.Please add granular permissions that allow administrators to independently control whether a user can:View supplier information Add, edit, or delete suppliers View Purchase Orders Create or edit Purchase Orders Submit or cancel Purchase Orders Receive inventory against Purchase OrdersThese permissions should be separate from existing permissions for Order Management, Shipping, Product Management, and general Inventory Management.For example, warehouse employees may need access to customer orders, inventory quantities, and shipping labels without needing access to confidential supplier, pricing, or purchasing information.Access to supplier and purchasing information should follow the principle of least privilege rather than being available to every operational user by default.
Please add a column for an RMA number to the Returned Products Report. The list of RMA numbers and customers can be exported from the "shipments" tab, and a list of returned products can be exported using the "Returned Products" tab, but there is no way to associate products with specific RMAs without having an RMA number listed on the Returned Products report.
We sell 30lb items that need to go out as their shipment. Sometimes 5-8 in one order. I need to figure out how to automate splitting orders. It takes a long time to go through each order and split them up. Shipstation please help!!!!
We have a client that we are shipping for. We ship all their orders with UPS. When we ship their orders, we want to use the UPS rates from Shipstation, but have all shipments billed directly to them (to their credit card). The way to do this would be to create them their own stamps.com account, connect that stamps account to their store in Shipstation, and have all shipments under that store billed to their account. I can't believe this isn't already a feature in Shipstation.
I just recently marked a batch of shipments as SHIPPED, but then realized i needed to undo it, and i spent about an hour researching, then contacted customer service, and they informed me that not only could i NOT do that on my end, but that they had to go through and modify each individual shipment to put it back in the "Awaiting Shipment" category. Seems like it would be a great help to your customers AND your support staff to make that a batch "other actions" option so you could select a bunch and "MARK AS NOT SHIPPED" or something. thanks for taking the time to listen to feedback!-P
The reports in shipstation are great, and really helpful when it comes to sorting out last quarter's vat. Having Quarter 1, 2, 3 and 4 as standard options in the timeframe drop down would be a lovely addition 🙂
I'd like to propose some extra features for ShipStation Connect, as it is it connects automatically to ShipStation even if I am not online or even on ShipStation. This created a problem for my system on four fronts:1. It was loading automatically on startup, even when I disabled it in start up. Which means it overrides private settings.2. When I uninstalled it, it did not do a clean uninstall, I had to delete all traces of it on my computer, it was almost like malware.3. I propose we have a feature where it ONLY connects when your website is open and logged into.4. Because I am a blogger and developer, I don't want background connections running to apps or services I am not using this interferes with saves, upload and download speeds.Thanks.A tech from your team recommended I start this thread.
I am successfully importing orders into Shipstation via API, however I process them in bulk. I am having much difficulty with this since Shipstation does not support multi-package option. If the orders only have one package, it works fine, but many of our orders are multi- package orders. In order to continue using the software, it is imperative I have this option available.
We're noticing some issues with FedEx and UPS. We have business accounts with both carriers that offer us fantastic pricing on our shipping. But we want to make use of Shipstation as a central hub for our logistics team to be able to do everything in one browser account system.What we're noticing is that with the two carriers we cant schedule pickups unless we use "UPS/FedEx From Shipstation". So if we want to schedule a pickup from Shipstation we have to forfeit our discounts through our account with UPS/FedEx. Instead we have to physically call or chat with UPS everytime we print a label through Shipstation to get a pickup. That's frustrating. Additionally, we cannot make use of carrier features like Smart Pickup where anytime a label is printed, UPS/FedEx is automatically notified and pickups occur automatically. It's every day or manual requests. That's frustrating.Are we doing something wrong? Or are these features just not available in the way they were designed by the carriers within Shipstation?
I have a fully functional integration with ShipStation where my company's employees use our internal system to assemble, package and ship different kind of gift boxes.At the moment, the system is totally integrated to the ShipStation platform, meaning that the uses of our internal system have no need to access ShipStation. Everything is done through the API.Unfortunately, when there are customs forms to be printed, it is impossible to fetch them through the API, so they need to access the ShipStation website just to get those. Would be really nice to have an API call through which I could fetch the customs forms and print them through my system.Thanks,
Hi, Would any of the developers please help us with developing a zapier function that allows shipstation to print the label and allow it to be pulled by any zaps down the line? I have a zap that checks if a dropship order is in stock on our partner's website, if so --> it sends a confirmation mail containing item sku, size, and order number for fulfillment. To further automate, it would be the cherry on top if i could add a shipstation function that prints packing slip and label and allows me to attach those to the e-mail sent.
Hello, I am in need of the ability to print packing slips in both 4" x 6" and 8.5" x 11" formats, however in order to do this, every time I ship an order (over 1,500 orders a day) I need to change my default packing slip format in the document options just so I can select the other format, this isn't feasible as I have 12 shipping stations that will need to do this and changing the document options on a label changes it for ALL users, and not the user that currently is needing the packing slips. In a perfect world we would all be a hive mind and not need to worry about this issue, alas, we do not live in a perfect world and need the ability to change the format of a label on an order-to-order basis. Thank you.
It would be very beneficial to create an automation rule to apply the confirmation type for to be Card for Pick up (Through Canada Post).
We recently switched our system to Brightpearl and We would like to get our shipping costs to go over to Brightpearl but there is not yet a way to do that, It would make our workflow go much smoother.
We really want to be able to use a Canada Post promo codes in ShipStation so we can easily take advantage of these savings directly in Shipstation.
Since we offer dropshipping for multiple website companies, we have a lot of returns that we don't issue return labels for. Even our Amazon Seller account has labels issued through Amazon. It would be great if we could create a return and manually enter the tracking information instead of being forced to create an actual label. Then we could properly track returns coming in and have a much more streamlined process. I'm really hoping this feature is added at some point!
So its always nice to refresh things up a bit but there are a few issues that are getting to me!Whats up with the Squares are they testing my vision? lol Spliting orders its no longer an option. why? When I batch there is an error after each batch saying insufficient funds but just for one order. Why just one order? It takes out the amount I use per batch. I don't have limits. The customs form is harder to work with when the customer orders 50 products and characters can not be used. Please bring back the old way the new way is definitely not user friendly.
We use the manual order function to process phone orders and orders that are placed outside our online storefront. When we imported our products into Shipstation, we also provided the list price of our products for the customs value. Having to bounce between our storefront site and Shipstation when taking these orders is cumbersome, especially when the autocomplete search function in Shipstation works so much faster than our own storefront for finding items by SKU or description. It would be great to have either the customs value populate the price field, or have an actual price column added to the product import template that would also populate this field so that we're not having to do double work. I would much rather have to modify a price that is automatically populated, than have to search twice for every single product going on an order.
We make heavy use of the multi-package shipment feature, and while having the ability to quickly add the scale weight to the package is nice, it would be even nicer to be able to add the dimensions from a package preset as well. A large portion of our box sizes bump shipments into different rate tables, so we can't just leave these blank or else we'd get dozens of adjustment charges each week from our carriers.
If we chose an assigned user from the order list then select a few orders and print either the Pick List or Order Summary the report shows items from split shipments that are assigned to other users making both of these reports pretty useless in a multi-user multi-warehouse environment.
New Layout has changed the standard user workflow. Previously, all data entry could be input by selecting the order from the main orders screen and then clicking 'create label.' Once the Create Label option was selected from the main Orders screen, a pop-up window allowed the user to input:WeightPreferred CarrierPackage DimensionsEtc. In the new layout, when an order is selected and the 'create label' option is clicked, the label is automatically created the the default set-up. In many cases there is NO weight assigned to orders and the standard package size is a default that does not apply. This will:Increase voided labelsCause miscommunication with online shops that receive the first tracking number createdPotentially cause a seller that does not catch the problem to ship in an over-priced manner Risk a shipping carrier financial adjustment fee if the proper weight and package size were not created, creating a financial headache I would request that the 'new' layout be modified to incorporate the above stated workflow from the old layout.
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