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We are using ecwid or Lightspeed e-series and currently only the tracking number is sent back to the store. We need the carrier name and tracking url. It shouldn’t be difficult to send this back to the ecwid store. thanks
With carriers such as Aus Post, sometimes parcels are delivered without updates made to tracking. It would be a great feature if we could manually change the status of a shipment to delivered to clear up our In Transit list. This will help us with monitoring shipments that have not yet been delivered.
Hello Dev Team,I would like to know how much weight we are shipping for any given time period. I'd like to be able to see how much weight was totally shipped out last month or last week or this whole year.Can you please add this functionality? It would help us to see how much product is moving.Thank you!
ShipStation is a great tool for shipping items but it shouldn't force all orders to be paid before they are shipped. We ship a lot of orders that are "paid" by purchase order and having to mark them as paid in ShipStation in order to ship them creates accounting issues. When we pull the orders Into Quickbooks, they come across as paid and we have no automated way of tracking unpaid invoices. I like the idea of identifying orders in ShipStation that are not paid but let me decide if I want to ship them!
Hello,I'd like to be able to be able to see and export "In Stock" and "Committed" columns as part of the inventory export reporting. Currently, you can only view this data on the ShipStation interface in the Products > Products section by turning on these columns, but these columns are not shown as part an export to a CSV file. Neither "In Stock" or "Committed" is available to even be viewed in in the Products > Inventory section. Similarly, the Insights > Reports > Inventory Status Report doesn't show "In Stock" or "Committed". Currently, the export will only show "Available" (which doesn't take into account "Committed" inventory), and "Allocated" which requires a manual process.Please add this very useful information to either the Inventory Status Report or the export from the Products > Inventory section.Thank you
ShipStation carrier integrations don't always work properly.ShipStation support staff are of no help with this problem.Allow users to mark shipments as delivered "manually"
It looks like Scan to View is available on mobile, and can utilize the camera on the mobile device. Can we take it one step further and have Scan to Verify available as well? We have multiple people picking and packing orders, but not everyone does this behind a computer. Being able to scan to verify via mobile would allow us to be nimble and mobile, but also maintain accuracy. What would be helpful is being able to scan the barcode on the packing slip, which will bring up the order, then allow the user to begin scanning the product to make sure it matches what's on the order. Once the correct product is verified, the all clear is given to finish packing the order.
Its great we can export SKU's, when exporting shipments - line items, but I need the fullfillment SKU that I filled in when I uploaded all our products. What is the point of the information in products if I can't access it when exporting reports too?
Suggestion for dev team... dark mode would not only be (subjectively) aesthetically pleasing, but would also help in reducing eyestrain. I'm not sure how feasible this is, but thought I'd put it out there. This is for the website by the way.
Right now when an order hits someone's doorstep, they can get a delivery notification email. Only problem is this email often doesn't get sent by ShipStation until hours later. We ship chocolate, so it's important the customer knows it's been delivered so they can keep it from melting. I was excited when I saw the delivery notification email, but then found out it's almost always delayed by a number of hours. It seems like it would be a simple fix for the development team to allow these delivery emails to be triggered immediately or even within a 15-30 minute delay. Customers would appreciate getting an email sooner! In the meantime, we might need to use a third party service to handle better notifications including SMS. Overall I'm very pleased with ShipStation--lots of smart people working behind the scenes on this. Light years ahead of the other options out there.
I'd love to recommend that any/every company account type/level have available one free user account to dedicate to accounting personnel who pay the bills. Restrict the access for that user account to simply: Managing payment types (CR, ACH, etc.) and running billing reports (etc.) - that way small companies like mine can distribute the workload in managing our Shipstation account without having to pay an additional fee for a user account that would never create labels, ship packages, etc. Shipstation won't be losing any revenue, but you'd be offering your customers a way to manage the workload for small business owners. Sounds like a win-win to me.
Background:We need a fair, complexity‑adjusted view of individual packer performance. Single‑item / Single‑SKU orders are inherently faster than mixed‑SKU, multi‑line baskets. I want report that normalises performance for order complexity so managers can compare packers like‑for‑like, set fair targets, identify training needs, and plan staffing.Goals:Measure packer productivity adjusted for order complexity.Reduce bias toward packers assigned to easier baskets.Provide actionable insights for coaching, training, and line balancing.Order DefinitionOrder TypeSIO: Single Item OrderSIM: Single Item Multiple OrderMIX: Mixed Line OrderOutputA complexity‑adjusted efficiency index (EI) per packer, shift, and date periodClear segmentation of order types (Single Item One‑unit (SIO), Single Item Multi‑unit (SIM), Mixed‑SKU Multi‑item (MIX))The report could be further extended to add the complexity of packing an item as some items need extra filling, special packaging etc.Happy for this to be a simple CSV report that we could pipe into a graphing engine columns to includeStructure:date, shift, packer_id, packer_name, station_idorders, SIO_orders, SIM_orders, MIX_ordersunits_packed, distinct_skus_packed, avg_ocfsum_sps_seconds, sum_aps_seconds, efficiency_indexorders_per_hour, expected_orders_per_hour
In the products tab of ShipStation, when you update a location on an individual SKU, there is a check box at the bottom that you can select to apply that new location to all orders that currently exist in ShipStation. If a location is updated and that check box is not selected, then the orders in “awaiting shipment” in SS will maintain the location that existed for that SKU when the order was first received in SS. If that check box is selected for that individual SKU, then all orders will reflect the new location.This is GREAT! However, we fail to see a way to do this on a mass scale. If we move an entire product line from aisle 10 to aisle 20 and need to update the location for all 56 SKUs, we use a file import to update all locations at the same time.Can ShipStation do one of the following? Either (1) have the product import routine apply the new Warehouse Location value to any unshipped orders that already exist when the "Update product information if the products already exist" option is selected, (2) Add an import option that just has SKU and Warehouse Location and make updating the pick location for items on open orders a standard part of that "Location import" process, or (3) Rather than assigning the Warehouse Location to the SKUs in an order when the order arrives in ShipStation from the channel, have the lookup of the picking location occur as part of the pick list printing procedure.
We have customizable Packing Slips, how about custom Pick Lists?
Please add Shopify automatic discounts to the packing slips, to be more accurate.
Would like it if ShipStation can add line items under "Cost Summary" in the order display that show Duties and Taxes paid from Shopify. Is this possible?
Here is the challenge I have come across.I work for 3PL fulfillment house. One of our customers sells subscription boxes which can contain multiple different items. The subscription box itself has an SKU assign to it and when an order is pulled from the selling channel, ShipStation obviously doesn't know what the contents of this box is. This creates a problem with custom forms as the contents details can't be populated on the custom form automatically. They can be added on manually but who has time for this!I think the solution to this is to expand the customs info in the product detail card by enabling addition of more default customs declarations under one SKU. These can then be populated on 1 custom form eliminating the manual aspect...boom...now please ShipStation can you add this on? Pretty please!
I am looking for a way to get number of orders a customer has placed with us to show up on the packing slip. This data already lives on shipstation as you can hover over the customers name under "recipient" and view that total orders info. This would be a valuable feature so we could instruct our packers to reward loyal customers with gifts/notes etc and they would be able to easily see that on the packing slip.
Hi, We are new to ShipStation and just found out that they don't support different label formats for "label" and "return label". We want to use 4x6 thermal labels for our "label" settings when we ship orders out. However, when we get a return request we would like to use 8.5"x11" paper to send the label to our customer. I'm guessing ShipStation thinks their users are all including return labels when they send the orders out. We don't do that as we don't have that many returns. Any thumbs up/support for this from other users? I guess for now I will be creating return labels a different way.
I just joined ShipStation. After reading multiple articles about how to edit Custom Email Templates (for Shipment or Delivery confirmations), it appears this option has disappeared from ShipStation.All the explanations point to options that are not on our ShipStation Account Settings.Some of the vendors we work with use ShipStation and have customized email Shipment Notifications, so I know this is possible... or at least it *used to be* possible. Any guidance is greatly appreciated.
It would be awesome if "number of orders" a customer has placed was a criteria for an automation rule that way we could easily tag repeat customers without having to look at their individual records and add the tag from there or making a list of our repeat customers and adding them to the automation rule that way.
We are trying to make a workflow for flagging repeat vs. new customers. There is no way to automate adding customers tags upon import, only order tags. This would be the ideal solution but the next option would make the process faster.With our current workflow we manually tag our customers profiles and use the automations rules to add a note to those imported orders that do not have a "Repeat Customer" tag to flag them for separate marketing material. Currently we have to go through all of our customers every week and make sure the new customers have the "Repeat Customer" tag added. To make this more efficient under “Customer” section would it be possible to make the "tag" column so it could be sorted? Then we could sort out the new customers that do not have a tag yet. If they were sorted then the untagged ones could be brought to the top of the list and bulk edited. Thanks!
We do drop shipping for many customers and need to make the package look like it is shipping from our customer to their customer (even though we are shipping it). While shipping, we should be able to select "Other" from the warehouse field and manually type in a temporary "From address"
I've been struggling to find a way to utilize Shipstations branded tracking URLs with our email marketing platform Klaviyo to send the links to customers, outside of the Shipstation tracking emails. I think this would be an enormous value-add for Shipstation users, that already have access to branded tracking, but would rather use their own email marketing platforms to send the emails out. The integration with Klaviyo doesnt even pass back tracking information, only that the action of Order Shipped has occurred. Which really isnt very useful at all. These actions cant even be used to trigger an email to send the tracking number, since that info is not shared. With more companies like Narvar and Malomo charging upwards of $200 for a branded tracking page, which shipstation includes for free, its unfortunate that it falls short in how it can ever really be utilized. We do not want to use shipstation to send the emails, simply to share that branded tracking URL with the integrations that already exist. If someone has been able to figure this out using an API or some other way, I would love to hear how it was implemented. Hoping to see this feature rolled out soon! Major selling feature for Shipstation thats just not what businesses can utilize. *Would also love to be able to add a simple image banner to the branded tracking page for marketing. Not sure how that was overlooked as well.
Is there any plan in place to add UPS Worldwide Economy as an option to process orders by in Ship Station? There are multiple other options to ship by under UPS. We have these rates in our UPS account and it would save time to be able to process International orders choosing this service through Ship Station. Please consider adding this feature asap so that we don't have to look for other shipping software. Thank you!
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