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The address box on the Order modal should have a note like "Automatically Updated" when an imported address was overrode via address verification.
It would be great if we could at least pull a weekly report detailing how fast we are getting orders out the door when they come in. We'd like to have a goal of no order is older than 4 hours so being able to track this on a weekly basis would be very helpful.
Currently Shipstation does support dynamic currency conversion for international orders, as a result customs declarations are not converted. If you make a sell a product at a discount your customs declaration will be overstated.
Hi there - we love Shipstation and are looking at ways to make our packing more and more efficient. We're in need of a different (smaller) sized packing slip (4x2) to fit on our packaging, while using a few of the variables that are available via Shipstation custom fields, Order information etc. The current sizes available 4x6 and 8.5x11 could theoretically work if we manually cut them but its too much work when you are trying to run an efficient operation, especially since Zebra and other printer providers have so many different-sized labels already available I think this can address a huge business case for us, as well as anyone else that uses more than 1 sticker on the package. Thanks and hope this is implemented soon.
Some of our pending retail relationships use VendorNet and we would like to keep all shipping within ShipStation, so an integration with VendorNet would be great.
Please consider integrating DHL ecommerce with Shipstation UK. I would love to use the USA Direct Service. Will have to consider finding another platform!
I sell on this Marketplace for different trading and sport cards and such:https://www.tcgplayer.com/?utm_campaign=15619981333&utm_source=google&utm_medium=cpc&utm_content=572558461618&utm_term=tcgplayer&adgroupid=131377204276
I sell some on Gameflip and would be cool to have ShipNation connect with it.https://gameflip.com/en
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On the print screen after you process shipping labels, a lot of the times I have to break my shipping label prints into a new roll just because there's insufficient funds at the end. Currently, the system does not allow me to add more funds to purchase the remaining labels and it causes a great inconvenience because then I need to reprocess the remaining labels while the other ones are ready to print. I just want one single roll in the end. Not multiple due to the insufficient funds. Please add a button to add more funds on the print screen.
Hello!We have created 15+ selling channels, and we have discovered what we think is a bug or feature needed in the software. Go to "Awaiting Shipping" and select the selling channel you would like to create a new order under.Next, select "New Order"Once you select "New Order" you must select the correct selling channel under "Store" even though you have already selected the selling channel you want to work with.This makes creating new orders prone to errors if the user is not paying attention. It would be great if shipstation would correct this to display the correct selling channel under "Store" if you have already selected a selling channel.
A User Restriction should be to prohibit seeing Customer Email Address and Phone Numbers. This is important because many Shipstation users have 3rd party fulfillment companies working from them. Protecting customer data is very important!
Notify us (or designated email) when a return label has been used by the recipient (ie picked up by the carrier). Also, generate a report showing all unused labels
Ability to export data containing shipment dimensions for each individual package within a shipment containing multiple packages
I want a rule that would allow us to charge UPS shipping to recipient. Currently, we are able to set up a rule that charges a 3rd party for shipping, which on face, should be the same thing. However, it actually costs the recipient more to do it this way, so we are forced to manually change all orders that come through like this. Seems like it would be an easy fix, since the functionality is almost there in the rules and is already there manually.
I need a way to automate using FedEx Ground Collect when certain criteria are meant in order to limit mistakes with the warehouse not scrolling down to the bottom of the dropdown to find Ground Collect.
I will try to sum this up as clearly as possible and apologies if there is any confusion. There are 2 ways to have HTS codes applied to line items automatically, and both ways are causing a large inconvenience for us. We are having to manually edit order information no matter which method we choose. This is causing us to spend additional labor to print international orders, when it should be a simpler process without as much manual order editing.Basic Information: Website on Shopify / International Shipping Carrier Used = Asendia USAMethod #1 - We are currently using the shipping -> International Settings area to preload customs information by using the "use pre-defined values" option. (Description - Country - HTS Code - Tax Identifier). Sounds great but the problem is that we are required to enter the SKU for each international order, as this is required by our shipping carrier Asendia. There is only 1 declaration per order, so something has to go in that field. It's time consuming as every order needs a manual scroll down and edit. There is no way to prefill in the SKU field. Ideally this would be possible in the International Settings area, but it is not. Shipstation / Auctane have advised us that this is not on their radar for a software upgrade. No solution coming. Method #2 - We can switch to the "create declarations from order items" option and then manually paste the HTS codes for each international order we ship. This would essentially swap from having to manually add SKU to each order, to manually having to add HTS codes to each order. This is quite the Rock Vs A Hard Place situation that we do not enjoy being in.Shipstation / Auctane have advised us to stop using the "use pre-definied values" option and switch it to "create declarations from order items" option instead. We have tried this and it creates a new problem which is that all of our items that are in Shipstation's database have no HTS information saved. No problem said Shipstation, as we were asked to export our entire item list in a long excel sheet, updated the HTS / Origin / Description for all items, and then import the corrected list. This is not a problem to do, and we've already done it. However, there is a major new issue created by using this method. We explained to Shipstation that our items are only saved to the product list in Shipstation after they are added from a newly imported order. Essentially, until one of our customers purchases an item, it is not listed in Shipstation's product list database.This is a problem for us because we add new products to our website weekly. Even if we update the excel sheet of products right after adding new products to Shopify, it will not fix the problem because all of the new items have to be purchased by our customers in order to be listed in the Shipstation product list. We explained to Shipstation that there is no way for us to guarantee that all new items added on Shopify are purchased by our customers right away after launching them. As a typical example, we may launch 10 new products in any given week, and perhaps 1 of them won't be sold until 1-3 weeks later. In a situation like this, the straggler product would not be officially added to Shipstation until it's purchased far in the future.We would have no idea when the 1st sale occurs for all new products that were launched in the past. We do not have the time to make a checklist and examine all newly placed orders to make sure all new listings have been purchased. Even if we could do that, then we would need to download and upload the excel sheet after each new listing sale is made, but Before the order is shipped out, so that the newly added customs information is saved before the order is shipped out. We ship out International orders twice a day, so this is 100% impossible. Shipstation / Auctane told us that adding new products on a consistent basis was the problem, and that this issue would go away if we simply stopped adding new products, and then our excel sheet could always be up to date. You can imagine what my reply to them was - no colorful language was used somehow. In the nicest way possible, I tried to explain to them that it's perfectly normal for an e-commerce business to add new products, and we should not be penalized by doing so, or shamed. Conclusion / Possible SolutionsThere are only a few fixes for this issue, and none of them are currently available.For Method #1 - Our shipping carrier Asendia needs to stop making the SKU field required. However, this would not completely fix the problem because it's possible that customs offices do want to see the SKU field. The best fix is instead for Shipstation to allow us to add in a pre-filled out SKU field in the International Settings area. If this was possible, then we could put down a SKU that generally applies to all of our products, which would in turn prevent us from having to manually go into each order and copy paste a generic SKU as we are doing now.For Method #2 - The best fix for this is for Shipstation to create a programming fix that Either: 1. Automatically imports the HTS info from Shopify into the Shipstation product database. Bear in mind that the HTS info is already saved to our Shopify products, and is simply not imported into Shipstation currently. This would mean that when a new product is added to the Shipstation database, that it's automatically pinged to Shopify to collect the missing HTS info.2. Automatically import new Shopify products into Shipstation in order to keep the databases matching and up to date without human intervention needed. This would eliminate the silly idea that we constantly download / update / upload the Shipstation product excel list, in order to keep it updated. This way, new products added in Shopify would be in turn automatically added to Shipstation, which would eliminate the need for new products to appear in Shipstation only after being purchased by our customers for the 1st time.Shipstation support asked us to post our problem to this forum. This is our 1st post and hopefully something good comes out of it.
When you guys recently changed your sw when displaying the pricing for items that comes over from Paypal Merchant, it does NOT show the actual price paid (which it used to). NOW its showing the price paid minus ship costs or tax or something else.. not sure how its calculated. Why in the world did you change that. It should show the actual price paid like your system used to.
I am seeking information on how to add my warehouse layout to Shipstation. Specifically, I want to ensure that when my warehouse team prints out packing slips, the products are arranged in the most efficient order based on the layout of our warehouse and the products listed on the packing slip. This will help streamline our packing process and improve overall efficiency. Do you happen to know if this is possible and, if so, how I can go about doing it? Thank you in advance for any assistance you can provide.
Please could you expand the available [Field Replacements] to include each separate address element (line 1,2,3, city, postcode, country...), or even every separate input field for an order, and correctly document a complete list?While creating a custom packing slip, I've found that the documentation of available [Field Replacements] is incomplete. Eg. Using [Recipient Postal Code] or [Recipient City] both correctly return these sections of address data, despite not existing in documentation.I want to get each line of the address printed as its own field replacement, and have found undocumented field replacements that function to provide all but the "recipient address line x" lines and the full name of the country, mostly by checking the names of the input fields in ShipStation's browser source code and guessing the format of the required field replacement based on similar documented ones. I've since been told that the ones I can't find easily don't exist - but I've got myself into the difficult position of not fully trusting the support team's statement, as they didn't know about the fields I found before getting stuck.
Sometimes we need to create a return label without having an order. The label that goes out is from ShipStation and has a generic message. Most customers get it in their spam folder and think it is a scam. It would be great if we could customize where the message sends from and how it reads.
We have a Chromebook in the warehouse and can't use the scanning functionality because it requires ShipStation connect and it can't be installed on a Chromebook. Any way to fix that or other solution that can help?
Many of us Shipstation members use 3rd party logistics companies to fulfill our orders. We should have the ability to hide customer data (email and phone) from being visible to a User. This seems like a relatively quick and easy fix to implement! @Moderator-Davis
It would be awesome to have an option to automatically send a certain report criteria. For example the ability to automatically send and excel report of daily shipments to myself. Or a monthly report for shipping cost.
I'm trying to use the recipient's Company name as a Field replacement for the email template., unfortunately this is not an option at the moment. Because of an integration with SAP, our orders come in with the company name and Customer name reversed in the order. This is preferable for managing our orders, but when emailing shipping notices to customers we get complaints, especially since the customer's name is included in recipient address.
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