Order Source Integrations

Is anybody else having issues with Amazon Integration today? Everything is completely messed up on mine. We have two Amazon stores connected, and there are so many issues. Missing names and addresses, wrong pricing information, missing orders, not showing the customers selected shipping options. I disabled and renewed the marketplace connection but that was no help. Anybody else had this problem?

I've mentioned this before in the replies of other more general posts, but putting it here as it's own thread. I cannot understand why warehouse location is not  updated automatically from the source (in our case, BigCommerce) when new orders are imported. At the moment, the warehouse location is updated the first time that product comes in from BigCommerce to Shipstation, but after that we are forced to do it manually. Shipstation has a lot going for it, but it is by no means an inventory management system. We can't use it as the source of truth for our warehouse locations, so why must we be forced to have to update this data on two systems? It's infuriating that Shipstation receive the BPN from BigCommerce, successfully map it to warehouse location in the first instance, but after that - nothing.  Please, please, please, please fix this asap. 

Hello. experiencing 4 days of this issue where a buyer will place an order on Amazon, either .com or .CA or .MX. After SS import, my other amazon stores are showing the same exact order all 3 times, one under each amazon store  If I go to print without checking will print labels for all 3 as well. I have to manually cancel the incorrect orders after verifying which store the buyer actually purchased on.

I have a WP EasyCart website, which is set up to accept Square Payments. I also have a Square online site (which is just the free option included with Square). I have a manual orders store set up to get orders from the WP Easycart site. When a buyers makes a purchase there, and pays with the Square option, then in ShipStation, this same orders shows up twice. once under the Manual Orders (WP Easycart) store, and once under the Square store. Has anyone else seen this behavior with ShipStation/WP EasyCart/Square? Having 3 vendors involved is going to make troubleshooting this interesting. FWIW, I do have the WP Easycart premium, and the ShipStation plugin.  I am hoping this can be fixed in a configuration somewhere.

Hello community! We opened a Shipstation ticket about this 6 hours ago but haven't heard back after our initial conversation. We've done some additional research since then and want to see if these forums might produce a faster response than our follow up to Shipstation an hour ago. We went live with our store today (integrated with Shopify) and our new orders are not importing. Every test order for the past few weeks has shown up almost instantly after refreshing. Our historical orders weren't showing up, which is why we originally reached out to support. They did something to our account, and seem to have initiated an import of all 133000 orders that have ever been placed in the history of our company. It's about halfway done in 6 hours. Does Shipstation import from oldest to newest? Is this why the new orders from today aren't showing up? The import wheel has been spinning constantly since the chat ended at 9am. If so, we just have to wait until about 8:30pm this evening a

I tried to Integrate my ETSY account with shipstation but it's not working, when I search my store username I'm seeing alert! Problem solved - Not store name, you should you username.

Hi,I have an Ecwid store that I've just connected to ShipStation. The store has over 450 pre-orders going back to October 2021 for items that are due to ship next week. ShipStation is only showing 152 orders going back to January 12. Does anyone know if there is a limit to how far back ShipStation looks for open orders? Or is something else going on? If there is a limit to what Update Store imports, can I fill in the remainder with a csv import?Thanks, Eric

I am the sole proprietor of my LLC and am the only one who will use Ship Station under my account.  I just found that I do not have permissions to do anything; not sure why that is, considering I went through the setup with Ship Station over the phone.  I need to be able to add an additional channel (eBay) to my existing account.  Does anyone know how to do this or how to change my permissions?  I tried but everything is grayed out. Thanks in advance. Kerry

Please consider including the ability for WMS to communicate batches or lot tracking through Shipstation, either with dedicated fields or custom fields. 

We are launching a second shopify store and I am just wondering if it is possible to have two shopify stores integrated as separate channels on one ShipStation account. I can't find any information that says this would be an issue but am looking to make sure before I attempt and the orders integrate together. Cheers 

We use the CRM system "Method" for uploading our orders. This creates PDF files which I cannot upload to Shipstation. Does anyone know a way around this?

I'm experiencing an issue where some of my amazon stores do not completely syncing. I have an account with 4 FBM orders but only one order is being imported to shipstation. Someone else getting the same issue?

I have Opencart integrated with Shipstation. I'm finding that Shipstation has not and will not map basic data fields imported from Opencart. It is very annoying to see all the column options and not be able to use half of them. Example fields available using the basic API: "gift": true,"giftMessage": "Thank you!","paymentMethod": "Credit Card","warehouseLocation": "Aisle 1, Bin 7","customField1": "Custom data that you can add to an order. See Custom Field #2 & #3 for more info!","customField2": "Per UI settings, this information can appear on some carrier's shipping labels. See link below","customField3": "https://help.shipstation.com/hc/en-us/articles/206639957", I have sent all these fields to Shipstation and they confirmed that they received them. In order for me to benefit from this data, Shipstation needs to map these fields. I have to do workarounds. I send gift messages in the internalNotes field, the only extra fiield available, and add that text to pack

When selecting FBA as the shipper, why doesn't Shipstation show accurate quantities of FBA stock?It's always showing zero. Also, when selecting the 3 different shipping speeds, which FBA offers, the shipping cost isn't updated within Shipstation. That bug has existed for months.

After importing orders from shopify if an order is deleted,it still remains in shipstation UI in cancelled status.May I know the reason? 

I have been getting this message for the last week or so: IntegrationError: WooCommerce encountered an error and responded with StatusCode 0. Content: No content returned from the marketplace. Thinking it was an issue on the Woocommerce side I updated everything on my site and still having this issue where I get this error and I do not get the status changed to Complete and there is no tracking information where it used to show up. I checked to see if my spam plugin was the issue but even deactivated still will not work. Entered the Key numerous times and tested connection on Shipstation and all is good. Any solution or what to look at as a possible solution.

Hello,is preset group details available in products model in ShipStation API?If not where do I get those details in API.

We have a major issue with the shipstation woocommerce integration that may result in us cancelling the service before we even end our trial because we literally cannot use the service to conduct business in the workflow we have presently without the payment method being on the packing slip. We use a generated invoice as both our packing slip and our paper copy for data entry presently, since the shipstation service checks the orders off as we print postage and also generates a configurable packing slip it seemed like a natural fit to speed up our workflow by integrating the service that handles our orders with direct imports for shipping labels it seems like a natural fit. However, for whatever reason the payment method (which shipstation customer service has confirmed with screenshots they are receiving from the shipstation integration API) is not mappable to any data fields for the packing slip via html. I was told on that and other calls to resolve this that the way to do this woul

Lately there have been numerous small bugs in Shipstation.  Today's glitch is an Amazon order got cancelled by buyer.  As I normally do I cancel the order in Shipstation but it is still showing in Awaiting Shipment.  Normally it moves to Cancelled Orders.  Is anyone else experiencing issues?

Hello, I'm integrating with the API and my client has the ShipStation barcode on an order summary slip. They want to be able to scan this and pull up the order like you can in ShipStation mobile, but I'm not finding anything in the API docs that allows you to get the order from the ShipStation Barcode. Is there a way to do this, I'm not finding in the docs?

I am using a custom store for the selling channel. I need to send a custom field to the order to view in order details. When I am sending it I can see the error that it is not the valid node in XML. How can I map a custom node value in this case. Is it possble to send the extra fields as custom values ?

After converting to bigcommerce V3 I am unable to get orders into shipstation and receive error code 504. Have tried several times to reload based off of Shipstations directions with the same frustrating results. I have been dead in the water and unable to process labels or get orders out for days now.

When I click on the Ebay order number,  the link does not go back to the EBay order any longer. I receive this message. Http/1.1 Service Unavailable  

So im new to SS and just trying to get everything set correctly and seem to have an issue with ebay and specifically the amount of tax on ebay sales not coming through to SS.This i understand is due to ebay only including tax figures for international sales not domestic. So how do you other sellers make the edited packing slip / invoice fudge thing work ( still trying to get my head around why SS dont have proper invoice templates ?)Any ideas or solutions appreciated, regards Scott 

Hi,Question regarding the new European Union VAT requirements. I have a buyer on eBay who purchased several item that I am combining in shipment. eBay has collected VAT as the buyer is in  Italy and each item is under $150 euros.In order details, eBay provides confirmation that VAT was paid in the following format:Tax Details: VAT Paid: IOSS ID: IM (followed by 10 digit number) Where can I input this IOSS ID in ship station to ensure that the buyer is not charged VAT / Tax twice? Or is this automatically associated as my Ship Station account is linked with eBay?Thanks in advance,Michael