Order Source Integrations

We have a client that already has their Shopify store and they sell beverages with their Shipstation account connected to it. We will provide and fulfill their Apparel Merch that would also be sold on their Shopify. Can we connect our shipstation account and set it up so we only receive the apparel orders and they only receive the beverage ones?thanks!

This can't be a unique problem, yet ShipStation support has been unable to help. Maybe someone here can? I'm brand new to ShipStation. We have a Shopify store with two locations - let's call them Bridge and Diamond. Each of these is an external fulfillment company and each has different product. Diamond uses ShipStation, so we use the ShipStation Shopify plug to send orders to Diamond. Bridge uses Shipping Software X. A Shopify customer can place an order that includes products from both Diamond and Bridge warehouses, so when that order comes into ShipStation (for Diamond) I want to ignore Bridge products. That's apparently hard. Here's what I've tried so far: Install the Auto-Split add-on to ShipStation. I didn't see how that would be useful as there doesn't appear to be an option to ignore products. Use the Bridge tag in products and try to set up rules to ignore products with that tag. Nope - there's an option to ignore the whole order with a tag, but not ignoring just certain pr

Hi, I have a Shopify store and one of the products will be built, stored, and shipped out by Company B.Company B has told us that we need to connect our Shopify to their shipstation.How can this be done? Do we need to add shipstation app our Shopify store? Or they just need to add our Shopify store to shipstation on their end? I'm a bit lost on how the integration works. Thanks for any help

One of our EDI customers in healthcare requires the UCC-128 label. Currently this label is generated in the Fulfillment portal of SPS Commerce.The SPS implementation team has confirmed that ShipStation does not have the capability to produce the UCC-128 label. Is there a workaround?

Hello ShipStation Team,I’d like to suggest a feature improvement regarding how order totals are calculated when orders are imported from marketplaces. Currently, when an order is pulled into ShipStation, the Total Order Value is used as the "Order Total." However, this value includes the full price before any deductions for discounts or taxes.ISSUE:The Total Order Value reflects the subtotal before applying any discounts, promotions, or tax deductions.The actual Total Paid (which is what the customer has actually paid after discounts and taxes) is not being used as the final "Order Total" in ShipStation.Automation rules are applied incorrectly because they are based on the incorrect total (pre-discount/pre-tax), leading to potential misclassification of orders, incorrect shipping methods, or inaccurate tagging.This leads to discrepancies when reconciling order values, tracking revenue, and generating reports, as the order appears to have a higher value than what was actually paid.PROPO

Since Feb 2 we have been in contact with Ship Station (SS) 5x and we get nowhere. Same response "we need more info" Here is what we told them >>  My "insights" show there are orders that Amazon never completed...However they have been completed because we called Amazon instantly. Updated stores has no effect  and we have done everything on our end to get the "blue" color removed  (unshipped orders’ color is blue vs purple).  This also relates to total sales count. Has anyone ever had this issue ? We can't get a real person to talk to (no phone number for SS) and we are at the point of looking for another service because of SS lack of response or the ability to get on the phone…so here we are 1.5 months still trying to resolve this issue. Any suggestions or a number where we could talk with someone?

I am needing a developer or someone to help connect a "custom store" from our existing website in ShipStation. Does anyone have experience with this, or have anyone they recommend? ShipStation support said they do not connect customers with developers at this time. Thanks in advance!

This issue has been brought up a couple times and has unfortunately not been fixed. It has to do with how the 'Notes from Buyer' field is imported from Shopify orders. After creating support tickets with both companies and receiving messages from Shopify developers about this issue, I hope to provide a comprehensive breakdown and potential solution. I will make one assumption to create examples, that ShipStation uses GraphQL to query from the Shopify API, as I do not know what is actually used.The ProblemShopify has 2 relevant fields, 'Notes' and 'Additional details'As seen on Shopify: These fields are titled 'note' and 'customAttributes' in Shopify's API, and I will refer to them as such from now onhttps://shopify.dev/docs/api/admin-graphql/2024-10/objects/Order#field-customattributeshttps://shopify.dev/docs/api/admin-graphql/2024-10/objects/Order#field-note'note' is the actually relevant field needed, as it contains gift messages and other information from the customer'customAtt

We’re reaching out with a request for an integration between ShipStation and Ipacky, specifically to improve the handling of orders involving multiple locations and partial shipments.Currently, we use Ipacky for order fulfillment, but we’ve encountered a challenge where the system only validates orders once they’re complete. This means we often have to ship partial orders without validation, leading to increased manual review and the risk of errors.We believe an integration between ShipStation and Ipacky would help streamline this process, allowing for better validation and more efficient handling of partial shipments before they’re processed. This would save time, reduce errors, and improve the overall experience for our team.Could you please consider this integration or let us know if it’s something that could be in the works?Is there a work around?  

Does anyone else who has a Woocommerce store have issues updating order status after orders are shipped using Shipstation?Using a WooCommerce ShipStation plugin. Shipstation is being horrible with their support, as usual.  The rep admitted in the chat that he has many users who reported the same issue, but then he replied via email that it has nothing to do with them or their API team and that we need to contact Woocommerce. Why are we using Shipstation if they can not communicate with Woocommerce developers to support their platform?  If the issue is not resolved open for alternatives to shipstation

My Shopify store uses the ShipStation integration to calculate shipping rates at checkout. In the past, I've used the Description field in ShipStation > Settings > Selling Channels > Store Setup > Edit Store Details > Checkout Rates > Edit Rate to display custom text on the frontend at  checkout. For example, displaying "3-7 business days" for a particular carrier and service. However, something seems to have changed in ShipStation's system which now sends both the custom information in the Description field ("3-7 business days") AND the turnaround time estimated dynamically by ShipStation ("2 business days") at the same time.Not only does this make for a terrible customer experience, but it causes headaches on my end when customers don't understand that the dynamically-generated text is only transit time which doesn't include handling.It would be extremely helpful to have a checkbox in the settings next to that field to show only the custom text on the Shopify f

Shipstation not updating status of shipped orders in Woocommerce. This started happening a couple days go, there are no errors showing or anything. Randomly some orders will get marked properly back in woocommerce but most orders are not getting marked at all.

It would be really nice and extremely helpful is Shipstation supported multi currency imports. Right now everything imports into Shipstation in the currency of account (for us this is Canadian dollars), which is extremely frustrating when we ship a large chunk into the US and it consistently causes customs issues. If it imported in the currency the customer purchased (ex. USD) it would make it so much easier vs. converting the dollar amount. 

We're dealing with a bug that started around 2/1 - 2/2/24....Orders fulfilled in ShipStation abruptly stopped updating our Shopify with marketplace notifications to mark orders as Fulfilled in Shopify and deposit the tracking info. We have an email service that sends Shipping Notifications from Shopify (not ShipStation), and as a consequence of this bug our customers did not receive Shipping Notification emails or tracking and their orders incorrectly reflect an Unfulfilled status. ShipStation support appears baffled and their troubleshooting guidance hasn't worked. They advised us to go to Settings -> Store Setup -> Emails and to and to select a Shipment Confirmation Template in the dropdown. We tried this and it did successfully automatically inform Shopify of the shipping info and trigger status change to "fulfilled", HOWEVER doing so triggers an Shipment Notification Email (in the format of the selected template) that sends to customers that we DO NOT WANT TO SEND. Again

 I have just switched over to using ShipStation's BigCommerce V3 App.On order import, Shipstation is not importing the 2nd unit of 2-unit orders, only the 1st unit. This only happens on orders where the customer is shipping the 2nd to a different addresses.Big Commerce assigns order numbers in these cases in this way: 12345-1 and 12345-2.Shipstation import recognizes the 12345-1 part of the order and ignores the 12345-2 part of the order.So I am missing order units in Shipstation. I have no way to import them as Shipstation does not see them.This does not happen with the previous version of Big Commerce SS build. Now that I have installed V3 though, the previous BC SS module has stopped importing - so neither build is usable for me. I have 700 orders a week I need to process and ship.I urgently need a fix so both parts of Big Commerce orders with -1/-2 endings are show up in Shipstation on import. Thank you for any repairs/solutions you can offer.

Original post from user Gerardo Carmona   Hello,   We would like to see a feature where Shipstation can import text based customization information for Amazon Custom orders. These are listings that the customer can personalize their product through a predetermined set of choices (such as font, text, text color, placement). We would like to have this import into shipstation so we can know what text, font and color the customer has chosen to personalize their product with. Thanks!

I am not able to get into ShipStation today.  when I log in to my account it just spins and nothing loads.  Is anyone else having this problem.  I can't even contact support because I can't log in.Sam Friedman718-643-8005 ext.106

How can I stop notifying customers altogether when a label is created? I am aware of the additional notification options but I would prefer if no notifications are sent. 

Im looking to hopefully get amazon Saudi Arabia implemented into shipstation since this is not already in the system. 

Sometimes we ship an order in multiple packages, which results in two tracking numbers. However, Shipstation only sends one tracking number back to the marketing. As a result, customers often call to inquire about this, and sometimes leave negative reviews. Please add a feature that allows the system to send all tracking numbers back to marketing.

Original post by user Aksel Gungor   Google is rapidly improving and growing their Merchant services (Shopping Actions, Surfaces, new commission structure, etc.). Are there plans to add this as an integration?

Seems like there has been a lot of discussion about this:https://community.shipstation.com/t5/Orders-Shipment-Management/Direct-URL-Link-to-shipstation-order-or-at-least-search-results/idc-p/26195#M7176 But is there a way to generate a link directly to a specific ShipStation order using the information we have from the API? I.E., based on the orderid, open up our specific order? Seems like it has been requested for years but I can't find an update.

Finally, the TikTok shop integration is out, and I am excited to see how well it can work. However, can ShipStation develop more integration for different marketplaces, for example, Temu, Shein, Shopee, etc. I know the fact that these marketplaces are opening up the option to fulfill orders within the US, and the demand is going up quickly and very fast. I was looking at different fulfillment platforms because I have a huge amount of orders every month (at least15,000 orders per month); either they do not provide one or charge a huge monthly fee to use, so I guess if ShipStation has integration with these platforms, it can be a huge benefit to users, as well as the company (more volume and of course, profit).Any thoughts?

Please integrate ShipStation with TEMU marketplace

We would like the ability to incorporate automatic discounts from Shopify into the orders at a line item level so that our revenue numbers show up correctly in Shipstation.