Order Source Integrations

Hello,New to Ship Station and my orders are not synching back with our Netsuite. Yes, I have Notify Marketplace set up as well as have hit the 'Notify' button countless times. Why would it not be synching. I cannot find any troubleshooting help.Thank you. 

Anyone having issues with Shipstation/Walmart today?  I have many orders that won't import to Shipstation.

When we download the label and packing slip in ZPL format, there is always an issue with the packing slip, as it contains duplicate items, how to solve the problem?

Amazon uses phone numbers to keep customer data anonymous. This is a 10 digit phone number and a 5 digit extension. On Friday someone at ShipStation decided to import this as a 15 digit or 16 digit if the 1 is included number. Too long for UPS and FedEx labels. Now it throws an error for each label. User needs to delete phone number on each label to proceed.   When will this be rectified? 

Original post by user Charles Martin   Hi, We are using acutane api module for shipstation to post back completed orders to magento 2 store but it is not posting back.  We are able to download orders without any issue but when it comes to posting back those same orders (send up 'complete'  status and the tracking number), the module does not seem to be sending that information to magento 2 so that the order stays in 'processing' status and we do not have the tracking number that was produced after shipping the order.  Please let me know how this can be resolved asap.   Thanks

I connected my OpenCart store to my ShipStation account.  My orders were not importing properly.  Tech support was not able to help.  While I was waiting to hear from senior tech support, I found the problem.  I'm making this post so that it might help others and to bring this issue to ShipStation's attention so hopefully they can fix the bug as well as update their troubleshooting instructions to include this issue.The problem is that the orders in my OpenCart store have a status of 'Complete' when they are ready to be shipped. However, I didn't have a status of 'Complete' assigned in my OpenCart Marketplace section in ShipStation. Part of the problem is that the instructions for adding additional order statuses and the entry field for adding Awaiting Shipment Statuses or On Hold Statuses is not included on the Set Up Store Connection screen (when adding a new connection or editing an existing connection). However, if you go to Settings > Store Setup > Edit S

Would love to see API connections added so phone numbers can be to USPS shipping labels. We've had instances where USPS carriers could not locate the addresses and were returned to us even though the address was correct

Would be very helpful to have custom store integration with Cartloom shopping cart as their new version is one of the nicest carts out there for features and for the most modern looking cart.

Hello, I would really like to be able to impoart email addresses and phone numbers along with Walmart orders.

stop pushing orders from shopify to Shipstation.if  ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please help me.how I push specific orders Shopify to Shipstation..

Does anyone use ShipStation integrated with Pressero? It has been working fine, but I needed to add a second link into Pressero so I could automate setting third party shipping information. Now I have two stores with a red exclamation point under Status. I looked through the help documentation but do not see that condition listed. I sent in a ticket but have not yet heard back.Oddly, even though they both have the red exclamation point, the connections appear to be working. Now what do I do? 

Routine errors on Oct 9th,10th 11th on our Channel Advisor store update. This has spiked since our forced enrollment in high volume. These errors have resulted in blocks of  1 to 8 hours. We have had to import our orders manually to a created store. In addition we also had 52% of our orders on 10/9 simply never import.Channel Advisor references documentation regarding API Call Limit being exceeded as the root cause..This error happened infrequently in the past years on a 30-minute update interval as well as ShipStation Unattended update.ShipStation Support has attempted a variety of adjustments on our account. All with no fix or concrete information about the problem.I assume we are not alone on this integration issue. As of now no permanent solution has been offered.

Extremely difficult to get errors on your website fixed. We have been affected for 1 year and still they can't help me fix my issue.Support doesn't help, can't talk with anyone, can't talk on the phone, nothing. 5-15 days to get a response from anyone...

Is there a connector to integrate Marketplacer Selling Channels into ShipStation.This would be much more convenient as currently have 3 Marketplacer selling channels in which we are using manual import/export for orders.

Are there any other users who use Label Traxx V9 Cloud API with ShipStation?We are considering the move and would love to discuss the wins and losses of this change. Right now we have a custom shipping program hooked up to an older version that is not stored on the cloud. There is a considerable Quarterly Charge to switch to the Label Traxx V9 Cloud API, but we would have the ability to edit the settings in ShipStation program more freely and use it for estimating in the Office as well.

Working on reconfiguring our inventory system. We sell on eBay primarily. When orders are imported from the platform, we set the SKU as the bin location for where the item is located. The picker goes to that area/bin and finds the item. Is there any other place that Shipstation can pull the bin location for that item other than the Custom SKU in the eBay listing? How do you utilize printing picklists for your orders and where does shipstation pull the data for your item locations in your warehouse for your pick lists?

Has anybody successfully managed to integrate SAGE50 with ShipStation using the ODBC Connection?

We started receiving an error on the import of our XML to Shipstation.The error is only happening with the orders being shipped outside of the USA. I've attached the photo. Shipstation support has been no help.Here is the error09/11/2023 09:16 :An error occurred attempting to update orders: Error in XML. Reason: The element 'ShipTo' has invalid child element 'br'. List of possible elements expected: 'State, Country, PostalCode, Phone'.Is there a way to narrow down where this error maybe? 

As the title suggests, I discovered that ShipStation stopped importing FBA orders from our Shopify around April 19.  Other Amazon orders that are not FBA have continued to import normally.  We use the Amazon by Codisto channel in our Shopify store.

The fact they are not responding to chat is BEYOND INFURIATING. Sadly, ShipStation keeps going downhill. I am looking into both Pirate Ship, Shippo + Ship Hero to compare. SS is the most expensive; and they do not pass on shipping discounts (unlike others), I did not mind becuase I've been using them for years without issue. Previously customer service was excellent. Now it's deplorable. Time for an alternative! 

We have users that import their ShipStation shipments into our ShipAware app with a custom connection.The API calls intermittently return 401 errors (about once every few weeks). But now random users are starting to receive 401 errors permanently without changing their API key or secret. Then I have to ask users to update their API keys.Has anyone else experienced this?

Anyone experience this error message?You must write ContentLength bytes to the request stream before calling [Begin]Getresponse This is the error message when I ship from ShipStation. The import from my marketplace to SS works fine, however no notifications are made nor an update sent to my marketplace when I ship. (The order does land in the Shipments section in SS - just no notifications)This is an open item with support, but that was 5 days ago and additional information I asked for has fallen on deaf ears. My marketplace support person looked at his end and said he didn't see anything amiss. This appears to be a SS issue. Lacking a resolution soon, I'm looking at alternative providers - frustrating after being on SS for 5+ yrs.

Hi there, it looks like ShipStation is missing Amazon store countries like Sweden, Netherlands, Belgium, and Poland from its integration list. I was wondering if ShipStation plans to add these stores soon? If not, I might have to start looking for another platform that can handle all these integrations in one place. Has anyone else experienced this issue? Thanks.

Has anyone figured out a good way to connect a GoDaddy store with ShipStation.  I looked into Pabby and Zapier, they don’t have the integration to assist either. 

An error occurred attempting to update orders: There is an error in XML document (0, 0)is any one else getting this when trying to sync  to walmart  been last few days orders come in every few hrs then i get the same error message 1 or 2 later