Order Source Integrations

Is anyone else experiencing issues with printing labels? I am seeing a huge lag. 

We've been using Shipstation for several years to integrate with our CS-Cart sites. The documentation here says that the latest version of CS-Cart supported is version 4.6.3 which is over 5 years old. The current version of CS-Cart is 4.16.2 and was released about 5 months ago. We recently updated to the latest CS-Cart version which appears to have broken the integration. I tried the current version of the Shipstation addon (v 1.0.1) that is available for download, but it doesn't appear to work with CS-Cart 4.16.2. Is there any time frame for an update to the CS-Cart Shipstation add on? Is there any fix or alternative add on version that supports the current CS-Cart release? I'd really hate to have to abandon Shipstation, as it's been a really convenient tool. Any input would be very warmly appreciated. Thanks!

Anyone else getting errors with the Faire Integration?

My orders sync just fine, the issue I experience with the Auctane module enabled is on the checkout page, the shipping methods do not always load. On the Magento Admin, Stores, Configuration the Shipping Methods under Sales is overridden with the "old" menu where UPS XML is not available. Are you sure you do not have the issues I just mentioned?

Amazon recently added a flag to select orders that they recommend adding signature confirmation. If Amazon is recommending it, it would be a good to be able to add to our orders, but we don't want to add signature to all our orders. 

Hi There. So it seems that Inventory here at Shipstation does not really track inventory from the selling channels. I am looking for an inventory software that will work with Etsy and Shopify. I have been using Finale but it does not work well with Etsy. It is fine for Shopify. Does anyone know of any multichannel inventory apps or software that works with Etsy?Thank you.deb

Is there any update on the feature to connect checkout rates with woocommerce?This feature would help us immensely. In the current economy we're looking for ways to help our customers out, and so we really need to pass the discounted UPS rates to them via our website via Woocommerce. Please hurry and finalize this feature! 

Please plan to integrate Amazon.SE (Sweden) asap...

We have a new client that is using CommonSku for their order processing; is anyone successful with adding a commonsku account to their shipstation for order downloads? 

Support has been ignoring us for over 1 month. I hope they see this and reply to our ticket.

On June 10th (11 days ago) I reported that my eBay account orders weren't being imported. Since then, other than automated or presetted messages promising an answer, nothing has been done. One support associate after the other, one escalation after the other, one supervisor after the other, and nothing. In the past, SS support representatives were able to solve stuff like this in minutes an via chat but now, they are absolutely incompetent to solve an issue with the supposedly main feature of this app, which is IMPORTING orders. The only case number I have is "3613900 escalation submitted", and 20 diiferent emails with no solution at all. 

I use klaviyo to set up my flows on my shopify store, & since the main product i sell requires me to send an email when the customer receives the item letting them know what to expect and steps moving forward, so Shipstation does have a delivery email template, but its for all items, aside from the fact that there is no design to itI want to set up the flow in klaviyo but the shipstation integration doesnt have delivery metrics, so now im stuckThen i decided to use aftership since i noticed that they Have the delivery metrics when intagrated to klaviyoBetter email design templatesProblem is they want me to pay an insane monthly fee, and klaviyo confirmed the only way to get the delivery metrics is to pay...Any Ideas?

When we get our orders imported from Amazon. It is taking the data from the Amazon ASIN slot and imports it into shipstation SKU slot. This is frustrating and incorrect as Amazon has a specific area where item location SKU is recorded and that is the data shipstation should import for the product SKU. Are there any work arounds for this?

Original post by user Katrina Santos   We would like to sell product "bundles" in Shopify. Each bundle would have its own SKU, with the quantities + SKUs of the bundled items included as line item properties.   Currently, when the order gets into ShipStation, the bundle appears as one Item with the line item properties below, as expected.   The problem is that we need some of these items to be sent from different warehouses. Because the bundle is a single SKU and the items contained within are basically just text, I don't see a way to do this apart from manually creating new orders whenever a bundle order comes in.   Is there any script I could write for this, or maybe some middleware we could use? The bundle MUST have its own SKU in Shopify, since that's the only way we can allow coupon codes with a bundle purchase (Shopify doesn't allow multiple discounts per order, so applying a discount based on the item combination prevents a coupon from being used at the same

Noticing that Shipstation Sales Totals on the reports, both App and Website Reports, are not Accurate for ebay.  If you have a promotion for selling multiple items and give a discount, Shipstation is using the Amount before the Discount as part of your reports for Sales Totals, and not the Amount Actually Paid.

I have shipstation connected and running but we are missing some details from the orders. Specifically we capture a dispatch date from the order. That field is not coming over in the XML to shipstation. Anyone know how to add this? 

Hi there,We are using linnworks as the order management system. All carrier accounts are added there and we processing and printing the labels from linnworks itself. Afterwards, the order is synchronised with the channel and updated there. As soon as linnworks processed the order, woocommerce order gets completed status with the tracking num we which is correct but in shipstation the order is just as “shipped” without tracking number. We are using them only for returns atm. I can add the tracking number manually and marked it as shipped in shipstation but it doesn’t make sense to me to do it one by one. Is there anyway to sync the tracking numbers as well as the order status?

Hi.I'm new to ShipStation.  Just set up magento 2 integration.  the test connection works fine.  When i try to import orders i get this error: An error occurred attempting to update orders: Invalid XML. Error: 'Data at the root level is invalid. Line 1, position 1.' We received: 'An error has happened during application run. See exception log for details. 'Magento 2.4.2-p1The actual error from the log:[2023-05-17 21:48:50] main.CRITICAL: TypeError: Argument 2 passed to Auctane\Api\Model\Action\Export::addXmlElement() must be of the type string, null given, called in /home/website/public_html/website.com/vendor/auctane/api/Model/Action/Export.php on line 360 and defined in /home/website/public_html/website.com/vendor/auctane/api/Model/Action/Export.php:314Stack trace:#0 /home/website/public_html/website.com/vendor/auctane/api/Model/Action/Export.php(360): Auctane\Api\Model\Action\Export->addXmlElement('Phone', NULL)#1 /home/website/public_html/website.com/vendor/a

My Paypal orders are not updating. Sometimes it takes a day or 2, sometimes 1 hr and sometimes not at all. I have been to the Paypal website already and checked the API permissions and all is good there. I also removed it and resubmitted and I am still getting this error message.An error occurred attempting to update orders: Unable to retrieve PayPal transactions. Reason: You do not have permissions to make this API callThank you!

GreetingsAnyone else come across this? When we go to setup Woo in SS and test connection it says Invalid data returned from APII have seen in 3 times this month. Dev's said it was conflicting with main theme. It must be a global error though because I keep having it. Also, have you had success with creating a new auth key in woo? I deleted the auth key but it generated the same one again.  ThanksLucas

Hello, I am currently building an Order sync app which especially will sync orders created with multiple Fulfillment locations in Shopify to ShipStation, I am able to create multiple orders in ShipStation for each Shopify Order with the APIs and allocate them to the correct store within ShipStation, however, is there any way to link two Orders in ShipStation with each other, I see there is a "parentId" field inadvancedOptions but its read-only,Orders created in ShipStation are technically same order in Shopify (with a custom orderKey) hence looking into linking them in ShipStationThanksKets

Has anyone received this error when opening the Shipstation app from within Quickbooks online? {"success":false,"message":"An unhandled exception occurred: No OpenID endpoint found. (c1f6adaa-0e17-4ece-b28d-2f3e9075788f)"} 

Hoping I can get a answer here. The order feed coming in to shipstation is missing a couple items. We get a dispatch date and delivery date from ShipperHQ. The items are on the order but not coming over in the XML order feed.How can I add them in?  

I am using Shipstation APIs to fetch Orders data. I have Fedex and stamps.com a carrier integrated with shipstation. However, Shipstation APIs doesn't show be the shipping cost, I only see total cost paid by the customer.Is there a way I can see the shipping cost of the fedex or stamps.com that is associated with an Order through Shipstation APIs? 

Hello Team,I want to add a custom attribute Magento to the ship station. Can you please know how we can order custom attribute magento to ship station. Same question I asked to support chat but they are giving me to sync product attribute. but I want to sync custom order custom attribute. i want to add filter as per that custom attribute in shipstation.