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Did ShipStation really increase the price of the Buy Shipping label fee by 329% and give us 10 days for it to take effect? Seems to me that the increase was due to the fact that non-Prime orders can be bought through Buy Shipping and a lot more people will take advantage. That's a huge increase on such short notice.

I am in need of being able to create specific refrence numbers on only some of the FEDEX labels.  I understand that I can use the message 1 system to add a REF number to all of my Labels, but I only want specific labels to have specific codes in the REF line for billing and accounting.

ShipStation Team,Have you considered making your web app progressive?https://web.dev/progressive-web-apps/As an example YouTube is available as progressive.https://9to5google.com/2021/01/24/youtube-install-pwa/This allows managing the application across a company and multiple desktops easier.Thanks for listening.Doug

Hi fellow users. Does anyone have this issue, and any solutions? We use Shipstation Connect to our Dymo 4XL printer to print 4"x6" lables, and recently it started printing super small.  The image print size would fit 9 images on one label, which makes it un-usable. Tried uninstalling Shipstation connect, and re-installing, to no success. Current work around is download label to print via PDF Viewer or Browser. This is definitely a configuration or software error, but i can't seem to identify the fix. FYI background.  This worked yesterday.  No significant changes today, and suddenly this very weird issues. Thanks.   Eddie. 

Hello all! I have created a custom packing slip with our logo and highlighted quantities above 1. However, when I print the orders out for the day, it only gives me the option to print one per page. It allows me to print two per page only when i select "Default Store Fronts Template" @Moderator-Davis hope you can help my friend! 

How do I ship Fedex for Saturday delivery?

Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scanning is not necessarily going to reduce the error rate. Having the SKU affixed to the product will give the packer an error to double-check if they grab the wrong item.

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back into one order3. This is what I got after combining 2 shipments   In previous versions, shipstation will automatically cancel shipment 2 of 2(empty shipment). But after the new "split order" feature. We need to manually "delete shipment" every time, which is really unnecessary. Can anyone please help?

Today, Shipstation Connect started to refuse legitimate logins. After reinstalling on the advice of Support, it did accept the login, but failed to work. If you are having the same problem, the solution is to refuse to accept the helper that it is trying to install. That updates it to 4.2.0 which appears to be completely broken on an M1 Monterey installation.  Support did not seem to know about this. It was a workaround I found myself.

We haven't been getting the pop-up for accepting the new terms & conditions. We were waiting to iron out a few details before we do so. We haven't been able to until today, and we'd like to start using Buy Shipping. We cannot reconfigure our store again through Amazon due to internal issues and hope not to. Any help?

So at the moment you can manually create an order with one email address for notifications. However, some trade customers may want procurement and the warehouse to receive notifications of shipments. I as a business owner also need my account manager for that customer to get a notification. Another customer of ours will have a different account manager who needs a notification as well etc etc Therefore, an option to add more than one email address for shipment notifications. 2 email addresses would good but more than 2 would be excellent.

Hello, I'm totally brand new here. I added fedex as an carrier, and then I deleted the whole connection. Going to my website, I still see the FedEX options. It is been since yesterday and it is still there. Any advise is appreciated. Thanks

Website is hosted on Squarespace with an online store. Usually orders are imported through the Squarespace-Shipstation integration enabled. For some reason one order in particular is not being imported. Orders before this one and since this one have imported fine but this one in particular will not come through. I can see it in Squarespace, we've received the funds processed through Stripe, but it just won't show up in Shipstation. I've tried going through the integration steps again and re-trying the import. I've searched through the orders in Shipstation by the order number it is to no avail. Is there anything I can do besides manually importing the order details? Thanks.

Insufficient account balance. Account exception Exception with code 0x00560101; module 86, category 1, item 1  It will not load funds no matter what I try and its just started Yesterday. Any Clue

Every time that I scan an item within Scan to Verify page, it doesn't verify the item until I scan AND press enter on my keyboard. Yet every once in a while when I play with either the shipping and or the verify page, Ill go to scan an item and... BLING, Verified! and goes into the next step (package details). How can I setup STV to move onto next item/next shipping step once an item is scanned? -NEV

When I try to print UPS labels, I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." I've waited for 30 minutes and I am still unable to print labels.This is extremely frustrating because your system didn't have a problem with accepting my $140 for postage but now I'm constantly getting an error message. I need an answer immediately because I have a plane to catch in the next 6 hours. Yesterday, I called customer support before 7pm CST and I only got voicemail 

OK - spent too much time on this - in the previous version you could select what date you are shipping the shipment on. How do you do this in the new version - I have tried everything I could think of as we've used shipstation for many many years now.So working today and shipping orders out on Monday - yet when I print UPS labels it states today as the shipment date. I can already see customers calling us Monday morning when their packages have still not been scanned which would happen Monday night at UPS. 

We are launching a second shopify store and I am just wondering if it is possible to have two shopify stores integrated as separate channels on one ShipStation account. I can't find any information that says this would be an issue but am looking to make sure before I attempt and the orders integrate together. Cheers 

Does anyone know if we can use Amazon Buy Shipping on a NON Amazon order? For example on my Shopify orders?Thank you for any help!! 

Hello Dear ShipStation Support Team, Please check how we can add a warehouse in case using "Marked Shipped" inside of order? As sometimes we have to create labels outside of ShipStation (market requirements), but in this case order goes to the fulfillment orders without any warehouse at all. For us very important consolidate all shipments inside of ShipStation, so this information must be there. Please assist.Also, why in all orders that were fulfilled by AMZ doesn't have any markings inside of order that they shipped from AMZ warehouse? Or, at least, fulfilled provider doesn't reflect inside of order?

Hey, We would like to ship something ground on Thursday or Friday using UPS ground to destinations that are within the UPS shipping radius that should get the packages to arrive by Saturday.  However, when we check "Saturday delivery" we are not able to print a label. This is using ShipStation's UPS account.  Thoughts?  Thanks 

It only happens when I try to print Fed Ex labels. Last time this happened was when they were showing the try new version banner and when I clicked and went to the updated site all of a sudden onlymy  Fed Ex labels wouldn't show all required information on the label. Only when I went back to the old version did the glitch stop and I was able to print my Fed Ex labels again just fine.  Apparently now when I log on, the old version of Shipstation is gone and when I try to print my labels the same issue is happening. The only reason I used Shipstation is because I could use my FedEx account, now it's an issue. 

Is there a way to set funds for carriers autmaticly?

How do I move my order  to a different manual store? Accidentily I put a manual order into the wrong store. Help, how can I move it to the correct store? Bob

The error I get is "this label can't be downloaded. I did ALL of the troubleshooting suggestions. It will not print or download and the issue is NOT my dymo. I was so fed up that I decided to try a different order and had no issues. I was able to purchase and print 3 labels for different orders before it happened again. Whyyyyyy?! When I try to just download the PDF it doesn't actually show me the label. It's just black.