ShipStation Features

It would be very helpful for us to be able to use QR Codes on our products in place of UPC codes. We have to purchase the UPC numbers each time we run out. By using QR codes, we could have a QR that is derived from the actual SKU data that is unique to each item. For instance, the string "Jeans_Blue_Small" (intentionally oversimplified) could be used as the data to generate a QR that would be assigned to that item.

Hello,When using the "Rate Shopper" service to purchase FedEx labels for order 112-9479072-1042642, we noticed that the address field was missing. The system allowed us to purchase the label without any warnings.We believe this is because the "Rate Shopper" service does not show the "address characters exceed 35" warning, which is a feature available when we manually select the "FedEx" service.This is a critical issue for our business. Please improve the "Rate Shopper" feature to include this important address warning to prevent future errors.Thank you. 

When searching for orders in Shipstation, the search feature is very limited and not reliable. To search by postcode, you have to mess with filters and type in the exact postcode in the filter section - the search bar needs to bring up orders by postcode by default as this is a basic feature on other platforms. It should also work with or without the spacing between the postcode. The screenshot atached is the start of a postcode for the most recent order we have which we can clearly see on the orders page, but Shipstation returns no results despite it being on the program. 

It would be helpful to have line item associated fields in the automation function e.g. line item value - as we had a situation where we had 0 value goods which build up parts to bigger orders, these come through with no commercial value, or item value (ea) = 0 which creates print errors - ideally we would have an automation that checks this and assigs a nominal value with a rule - like if Line Item value is equal to or less than zero, action, set value as 0.01 

As part of our ongoing commitment to sustainability and transparent reporting, we are actively collecting data to assess and improve our environmental impact. In this regard, it would be very helpful if Ship Station could  assist by creating a report we could use to extract this information.Understanding the ecological footprint associated with transportation is crucial for our B-Corp certification and aligns with our values of environmental responsibility. To facilitate this process, could Ship Station please provide a function to extract detailed mileage calculations related to any travel or transportation associated with our partnership please?Your cooperation in assisting companies by providing this information would greatly contribute to our sustainability efforts.

We add the amount paid on VAT to the customs data.  Later, if we want to review whether the data was entered correctly, that information is not visible.   We have had situations where we needed to void that label and make a new label to ensure that everything was added correctly.   I recommend that the data be visible for review when printing labels. Great Brick Lab 

In our company, it is important that two of us have access to batches and the ability to print. I feel like at one time, this was an option but sometime last year, we noticed others did not have access to certain features within batching. Please update this to allow admin to assign others to utilize the features of batching

Hello there, I would like to ask or request that will create an integration for automatic order import and shipment updates in the future. I hope the developer will notice this:) Thank you!

Hi, is there a way to add a QR code to the Packing Slip that references data from a field in the order. I am aware that I can add a barcode that can do that. Is there a way to have a QR code generated instead?

stop pushing orders from shopify to Shipstation.if  ( Shopify order tags = pre_order )So not push to Shipstationelse Push to Shipstation all order.shopify order in tag = pre_order so don't push to Shipstation.Do you have any idea about this so please help me.how I push specific orders Shopify to Shipstation..

When adding an IOSS #, the system masks the # you add, making it difficult to verify at the point of applying it to an order.   The workaround is to add the same IOSS # to the nickname of the entry.  There is no reason I can think of to mark that # from our orders.   We added those manually to the system, and we also have total control over what is added.  Additionally, it is not consistent with VAT for all countries.   Could you remove the masking of that IOSS?Great Brick Lab 

With our workflow, we print the label few hours later after it is created, right at the point it is being shipped out.If we are able to get label printed date programmatically, we can send an email to a client that their order has been shipped exactly at the point it is shipped, adding clarity and enhancing user experience.Since label printed date already exists on the dashboard, adding it to API should be relatively easy.

Hey!Sometimes postcodes come through in the wrong format e.g. AAA AA A, and this causes an error when I try to print the label. It would be much more efficient if I could catch and fix this issue before shipping.Is there a way to set up an automation rule in ShipStation that applies a tag when an order has an invalid or incorrectly formatted postcode? That way I could review and correct those orders before getting to the label printing stage.

Managing tags is one of the most powerful ways to organize and automate workflows in ShipStation. However, the current API requires a separate call for each tag added or removed from an order. This quickly becomes inefficient when managing orders that need multiple tags applied at once.For example, if an order needs three tags, we must send three separate API calls. At scale, this creates unnecessary overhead, slows down automations, and increases the likelihood of hitting rate limits.By enabling the ability to add or remove multiple tags on a single order in one API call, ShipStation would:Improve efficiency: Reduce redundant API calls and speed up order processing.Enhance scalability: Make it easier for high-volume shippers to manage large batches of tagged orders.Reduce strain: Lower overall API traffic and system load, benefiting both users and ShipStation infrastructure.This enhancement would be a small change with a big impact on API usability, making tag management more practica

I'd love to be able to bulk update my customs item and price. (IE it automatically populates the item and a price but it's not always accurate) i'd love to just be able to click a few and update more customs info

There is no item description and item SKU the most essentials order info on the custom export order template.  

I have several automation rules set up with the action "Adjust Order Weight" and I cannot get it to work.  The criteria are being met, the log shows the rule as "applied", and the other actions in the rule are working, but the order weight is never adjusted.  I have reached out to support, but its been a week and I have not yet received a response (this appears to be typical). Anyone else having this problem or any ideas what could be causing it? Thanks!

Hi there, is there any plans to integrate with the accounting software Xero? 

I would like to edit the shipstation email that sends out for shipment notification. I can see the edit button when I click the three dots next to it but its greyed out! Is there a way to edit the default email or do I just need to create a new email template? Thanks to everyone in advance. 

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Hi everyone,I’ve noticed that the default packing slips include an extra “related products line” that shows additional information on the description section under each item. In my experience this creates unnecessary confusion because it makes the slip look like there are more items in the order than there actually are. This can lead to mistakes when packing and shipping.I was told the only way to remove this is to upgrade to the Silver plan so the packing slip can be edited. That doesn’t feel very logical or fair. Showing related products or even a description section, should really be an optional feature that merchants can turn on if they want, rather than something that is forced by default.It would be much more user friendly and accurate if this line were something we could enable or disable ourselves without having to upgrade plans just to remove it.Thanks for considering this feedback. I think it would make the packing slips much clearer and help prevent errors.

Hello,There needs to be a variable to call on our custom packing slips that can reference back to the bundle SKU that each component is from. The order page lists this bundle sku no  problem - I want a way to call it for my packing slips.Also the images break when its turned into a bundle, we should still just list the bundle image, which exists before. no problem

We want to have a feature that will automatically declare discounts on orders, rather than manually changing (especially considering that on our site we have plenty of one off codes) and if we don't manually change them, it can cause problems on the customs (with higher order value shown rather than the actual value that was paid).Any suggestions on how to solve this or this feature is not available on shipstation, as that would be a huge dealbreaker for us.

Attention ShipStation Software Engineers and Developers: Please consider implementing a feature that allows for the complete deletion of a store, rather than simply making it inactive. Additionally, I have been experiencing intermittent issues with store importing. I have been a ShipStation user for a few months, and all of a sudden, this issue started happening a couple of weeks ago.

Ship station has all kind of crazy pricing for my customers and wont read real time rates. I keep loosing sales because of this. They blame big commerce and big commerce blames ship station. What is my best bet here? Shipper HQ any better??? I need a solution asap.