ShipStation Features

Would love to see the ability to update the Harmonization Field in batch orders. For businesses who only ship one product with the same code this would allow us to actually batch print. Currently have to go into each order and manually update the harmonization code before batching. This would also be ideal to add into the preset option to quickly print labels to US. Thanks!

I need someone to explain this. My company pays for our daily FedEx pickups on our FedEx account. But we rate shop for the best possible price for each shipment at the requested service speed. Why does it matter if I'm putting a "FedEx from Shipstation" package - with a label I paid for - in with a FedEx pickup that I'm also already paying for? What exactly am I getting away with that ShipStation decided there needs to be a $4 adjustment tacked onto each package?

Request to update restrictions and automation to allow multiple users with the same restrictions and automation rules to view the same orders. Currently, if we restrict a user's access to allow them to only view orders assigned to them, and we then apply an automation rule with criteria that matches these orders, only a single user can view these orders. We need to allow multiple users with these restrictions and rule to view the same orders for one of our stores/marketplaces but not all of our stores in Shipstations. 

An error occurred attempting to update orders: Input string was not in a correct format. anyone else getting this?

you already enabled batch return labels. Please add the ability to return the labels to a DIFFERENT Return Address. PLEASE!!!

It would be great to be able to add a condition for scanned/verified. Currently its a very manual process to tag each order scanned/verified. Please make it so that we can create an automated rule to add a tag to an order once the shipment is scan/verified...not just show shipped. 

We need to display our customers' PO#'s on the labels, and the PO# is always inputted into the Order Comments section in BC. 

Hello  We are required to fill out MID information in customs declarations for all orders now.  However the new MID filed in "Declarations" has to be filled out manually for each product for each shipment.  It would be better if this could be populated in the "Standalone Product Detail" - Customs tab (as you can do Harmonization code) so it doesn't have to be entered manually each time.  Alternately it would be even better if this field could be integrated with the sales channel. 

we now need to use Zonos through canada post to have the tariffs billed to us for shipments into the USA. I want to continue to use shipstation but since this isnt supported i had to downgrade my acct as i can no longer use shipstation essentially. will be cancelling if this isn't added soon as i'll be paying for something i cannot use.  PLEASE MAKE THIS A TOP PRIORITY! 

Just received an email about realtime Checkout Rates - this great "new" feature that is NOT available to Shift4Shop usersWhy???Please make available for the Shift4Shop platform

I wish there was a way that ShipStation would auto fill added Declarations or from a New Order from the SKU number if it's in the Products.  I don't see why it couldn't do that, if it does am I missing something?  Thanks!

Shipstation does not do a good job of maintaining the customs declarations when orders are merged, split, or edited - I will often be ready to ship an order only to find that the customs declaration is empty, or includes items that are no longer on the order.  It takes some effort to create a new declaration, copying in all of the correct values.  It would be nice if there were a button that would recreate the declaration based on the items currently in the shipment.  Shipstation knows all this information so why not make it easy? As an aside, I don't like the V3 layout for the customs declaration.  In V2 all of the fields were in one row and I could see it directly below the order lineitems.  Now the declaration has only one entry per row, making it harder to really see and understand all of the entries, and is hidden off to the side, so it's very difficult to see the lineitems and declaration in the same place for comparison.

Any workarounds on Chrome to enable autocomplete/autofill on all text fields? Especially on international declaration fields for HS codes and item description. Workflow is so slow otherwise. I am coming from "Paypal shipping powered by Shipstation" and I never thought I'd say it but I miss it greatly. 

Hello, Currently, ShipStation only offers the 'Hold at location/post office' option for Purolator.We would like ShipStation to support this feature for Canada Post and FedEx as well.Thanks

We noticed something over this last week or so and can't figure out how to change it.  When an order has multiple items, the Shipping section presets weight, size, and service as though it is one package. We did not create that automation and we can not find how to turn that off or ammend it.  

Our company would benefit greatly from being able to add the terms from our Shopify orders to our packing slips. Specifically for Wholesale customers who like to see their payment terms on the slip that gets included with our packages. From talking with support I've found this isn't possible.Could you please make payment terms an available field to add to our packing slips?

Hello,We are very good users of the combined orders feature because of our shipping needs. We realized recently that any combined orders that are not the surviving one will not update any changes made in Shopify.This can create inventory discrepancies and cause customers to receive extra products or incomplete orders. E.g.: Customer places two orders, they then decide to cancel one of the orders, which is done in Shopify to refund the customer. Depending on the order used for combining, this might not update, and the customer will receive the items in excess. The same goes for an order where a customer added a product and paid for it.With the volume of orders we have, the shipping department cannot take the time to validate every order in Shopify, and updating the store will not update those orders.Would there be a way to either force updates on combined orders (the child one, not the main surviving order) or to have the update store also update those orders?Please let me know if

When you combine two orders, usually the shipping cost is higher than necessary. You have to manually refresh the shipping rates to then get the lower, correct postage.Perhaps this could be done automatically when orders are combined.

let’s say we have an order with 7 items come in.  In that order, there are three types of items. We need the auto-split feature to have an option where it can divide into three separate shipments on import. As it stands, if I use your auto-split feature it will divide into 7 separate orders. it would be helpful to have a fifth option in the auto-split feature to “divide the order with tags.” Some items can’t be shipped with other items. if a person orders three books, three 3-D printed items, and a trampoline, I can’t ship them all in the same package. The 3-D printed items are too fragile to ship with three heavy books. And the trampoline is already in a box and needs to be shipped separately. as it stands, I have to go in and divide up every single order. It would be nice if it would split them into three orders according to the tags: books, fragile, and single. 

Hello, We would love you to add a feature in "scan to verify"  to Scan Case pack & Unit pack. Shipstation would understand that Case = X Units and Y Units = Case and they are interchangeable. This would allow us to simply scan big orders using the Case pack UPC instead of scanning the 72 items required.EI: we sell mugs.1 mug = 1 unit = UPC A10 mugs = 1 Case pack  = UPC BWhen we receive an order of 72 mugs (72x UPC A), I want Shipstation to let me scan 7 Case pack (UPC B)+ 2 unit (UPC A) as the result is the same (72 mugs) This option would be "Optional" as i understand some comapany cannot sell this way.But for us it makes sense

ShipStation Support, pls refer to case number: 8431466I get this error when batch printingRESPONSE:{"Errors":[{"Message":"Value cannot be null.\r\nParameter name: fileStream","ErrorContext":null,"Code":"Unknown","Level":"Error"}],"statusResponse":null}I get this error when just trying to print the label individually after it has been created:MESSAGE:Command failed: C:\Program Files\ShipStation Connect\resources\app.asar.unpacked\build\lib\SumatraPDF.exe -print-to ZDesigner S4M-203dpi ZPL -silent C:\Users\pcmed\AppData\Local\Temp\ShipStation Connect\1755553421979.pdfHowever when I created a new account, everything seemed to work. Something is wrong with my account, pls help

Our team uses the Shipping Manifest report to monitor daily performance in terms of units/packages shipped.For a number of our larger orders, they must be shipped LTL - we arrange for pickup outside of ShipStation, and use the 'Mark as Shipped' feature to consider these orders shipped.Currently, any order that's manually marked as shipped does not appear on the Shipping Manifest report. Since these orders are some of our largest, it causes the Shipping Manifest numbers to be significantly understated with regards to our actual daily performance. Please consider adding functionality to the Shipping Manifest report to display these orders, in order to give a full view of our daily activities. 

When needing to drop ship a package, we've set up a number of "Ship From" profiles. This process seems to be pretty straight forward. You enter the "Full Name", "Company Name", "Address", etc. of the company that the package(s) are being "sent from". However, when you change the "Ship From" on the specific order that is to be drop shipped, the shipping label DOES NOT pull the correct "Company Name" that you've entered into the "Ship From" profile. It actually pulls the company name from the "store" the order was generated in. Why would you have a text field in the "Ship From" profile if you are NOT going to use it. The label will also include the originating store's logo. There should be an option to NOT include a store logo within the "Ship From" location OR you should be able to upload another logo to be used.

We currently have the setting enabled to automatically create a new sku when the first order is placed.  That works final but it doesnt include all the relevant info needed for shipping.I’m looking for a solution that can dynamically update a new product with the UPC and customs information (harmonization code and country of origin).

Has anyone else been frustrated with the phone support? Previously I would say it was the best customer service ever across anything Ive ever used in my entire life. I am getting passed to dispatch in foreign countries who are reading off scripts and have no idea how to help me. Just hoping someone from Shipstation see this and tries to address the issue.