ShipStation Features

Can we please add the same option for Amazon integrations that's currently available fro Shopify: Map Multiple Open Fulfillment Orders to requested Fulfillment.This is crucial for our team that usually does single item orders on Shipstation, but multiples on Amazon's own portal Thank you!

@shipstation @management I’m posting this because I can’t be the only one dealing with this.I had a UPS claim through ShipStation — package shipped in early March, over $300 in product and shipping costs. UPS damaged it badly. The customer followed instructions, UPS came and picked up the item, and then — for some reason — shipped it back to me weeks later.Now the claim is denied because “UPS couldn’t inspect the package.”They had the package. They took the package. What more did they need?Meanwhile, ShipStation support has been a complete black hole. Vague, copy-paste responses. No accountability. And worst of all — my ticket was marked “solved” with no resolution at all. No wonder no one was following up.This was UPS by ShipStation, meaning it was their UPS account, not mine. They are the ones responsible for managing the claim process, but instead, they seem to do everything possible to delay until the merchant gives up or forgets.If you’ve had similar issues — claims deni

Wondering if there will ever be an option for box dimensions on the "if" section of an automation formula. Where I work, we are wanting to create a formula that takes a certain box size and places it under a specific shipping carrier. For example, if an item goes in an 8x8x8 box then it will ship via USPS. 

Hey! My team has been using Shipstation through the web browser since September of last year (2024) on our regular computers. I am in charge of new sorts of automation and production management, along with process development for reference.I have recently been looking into using the Shipstation mobile app for tablets around our floor to make it faster for us to ship orders as they become complete. The issue I have, however, is that we can not add multiple packages on the mobile app, as it seems not to be a feature. Can this be something that can be added in the future? I feel a lot of users would like this option for the ones that maybe in my type of field. While I get that we can log into ShipStation using a Google browser and it works just as a regular computer, the app is more user-friendly, targeting the current staff force that we employ, and condenses the information a little bit better for viewing purposes. Thanks!Corey Manley, APM - Color 3 Embroidery

I am in the process of setting up my warehouse on Shipstation and have over thousands of locations to set up, all which needs to be done manually, one by one. A great feature to have would be to allow bulk csv upload of the warehouse locations, which would be great for others who are setting up their warehouses for the first time.

What is the point of the mobile app if you are required to log into a desktop version first?I use the mobile app to check orders while on the go, but if I need to log into my desktop shipstation account each time before using, what is the point?  That is not user friendly and defeats the point of having a mobile app.  If you need to send a code to text or email, fine, do that.  But don't require me to wait until I can log in until I am at my computer.  That is not going to work long term.

Recently I've been losing connection with SS connection or losing the devices saved to certain functions. At least once a day I have to re-select the label and forms printers.

Is there a way to add the barcode found on Packing Slips to the Pick List? Our workflow starts with a pick sheet / pick list.We are making the switch to ShipStation, but we need to print a packing slip in order to scan the order barcode?The only thing that prints with the order number is the Packing Slip, but that is printed with the shipping label, right?

 when in the purchase postage dialogue after hitting "create + print label" clicking the "continue" button does nothing. it does not purchase postage or trigger any other action as it usually does. the last time it worked, i purchased postage and burned through it. when trying to purchase more about 15 minutes later, it was no longer working. have emailed, tweeted and called about this and it's been broken for a week. 

PLEASE PLEASE can you make the Split Orders feature return and enable combined orders to be uncombined back to their original format!  I came across a very difficult situation today when I had accidentally combined a small amount of orders accidentally.I only meant to combine 2 and it somehow selected several.  Once these orders were combined I tried to do what we used to be able to do and 'Split Order' so that they would simply 'un combine' back to what they were.  To my horror this option wasn't available any more and the option to split orders only into new shipments.  I tried this several times and it didn't seem to work and had to get help.  However, I feel the live chat person (who lovely and trying to help) wasn't able to advise on the new option very well as she originally advised to just Split Order.  I'm still trying to fix this at time of writing so that I don't send the wrong details to the wrong customer... 😞Thanks for reading and hope

Has anyone been able to create an Automation Rule that would ONLY IMPORT orders based on your product SKU's?

Why is there no Third-Party shipping option in the drop down menu where we can input a customers account for billing an order? This seems like a very standard option. The whole point of using Shipstation is to streamline shipping and not have to go to the carrier website and manually input all of this into UPS. 

An automation rule that would automatically add in shipping cost to the total paid value would be most helpful. Right now I have to do this manually for every order that has a shipping charge. 

Please make it so that "Custom views" can be rearranged.  Right now, when you create a new view, it is placed on the far right and there is no way to rearrange them, without deleting them all and starting over.

It would be very useful to be able to enter cost price information for each product.I was advised to use the 'CustomsValue' column, however this should display retail value not cost price.It would be great if there could be a space to enter cost price and bulk upload via CSV. 

When orders are imported to ShipStation, the Customs Declaration is pre-filled using the values set up in the Customs tab of the product information. Unfortunately, for many businesses it is borderline useless to only allow a single, fixed value to be pre-filled in this field. Prices change constantly, and many stores offer different prices depending on the platform the item is sold.In our hybrid business model, we have 3 tiers of wholesale pricing, and also sell directly to consumers. That means we have more than 4 values that need to be put into this field depending on who ordered the items and how many they ordered.It would be great to have an option that allows users to pre-fill the Customs Declarations using the sale price of the items if it makes more sense for their business model.

We keep getting looped back to the login page and cannot access our accounts. Help!

How/Can a report be generated showing GST/Tax charged on Shipping Cost? This is a requirement in Canada and I have been unable to generate this report. 

     Hello, long time user here. I was wondering if I am missing something, but it looks like in you cannot use ShipStation to scan item by item when picking. For example scanning 3 widgets and the order allocates each one from stock as you do so. Every inventory management system I have seen has this feature, but it looks like ShipStation's main use case does not include per item shipping (a great system to prevent human error in picking.)Maybe I am wrong though! So please share with me how you manage inventory in your business.Thanks,Mason.

Is there a feature anywhere that allows you to add inventory to the system through scanning a UPC/SKU barcode? We grow plants and manually count our inventory as we transplant. It would be helpful if there was an option to scan the items to have a more accurate and reliable count.

We are a Startup having lots of trouble figuring out how to set up our inventory system.   We have downloaded and set up ship-station connect but it always tells us that we don't have it downloaded,  We bought a barcode scanner on amazon but apparently there is only certainly types of barcode scanners that can properly integrate with ship-station,  and there isn't even a clear explanation as to how any of this works.   Can I scan a code to count my inventory or is it only to ship out packages?  Does ship-station generate the barcodes or do we have to buy a barcode software.  What are the steps to integrating this into our system? What scanner works best with Ship-station?   The lack of information or guidance on how to set this up is pretty frustrating and we are honestly considering dropping the service for something with clearer direction.  Someone please offer some insight.  

Hi I'm getting the following error logging into all my accounts. I tried 3 different browsers, 3 different computers, and cleared all the cache, and it still doesn't work.  

when will Ship station allow printed messages on UPS sure post labels amazon some how got them on so i am assuming Ship Station can also print the order numbercant wait till this issue is resolved 

Hello,I am writing to request a feature in which we can mark multiple orders in the "awaiting shipment" status as "paid" in bulk, rather than having to process each order individually.The reason for this request is to streamline our order management process and improve efficiency, particularly for larger orders that require the same payment status update. It is not efficient to mark orders one by one and time consuming, 

There is no EASY way to uncombine shipments once combined . Total headache . Why the world is there no  uncombine shipments option or something ?? Hours wasted on this nonsense .  Pls help ease this ridulousness.Thank you