ShipStation Features

In the Insights report, I wish all reports could include my custom field value, which makes it much easier for me to download and analyze the data.

I am trying to upload descriptions to my products in Shipstation. When you finish your csv and try to "review and upload", the header "description" does not have a match in the shipstation fields. It would be nice if that was available. It would save people a ton of time.

Cannot get into ShipStation again, tried three browsers, similar to last Thursdays 9/26/24 outageError Details:Request failed with status code 504. Url was /sellerRequest failed with status code 504. Url was /seller/packagetypesRequest failed with status code 504. Url was /seller/shipfrom

Hello ShipStation Community,I hope this message finds you all well. I want to request a feature enhancement for return label management within ShipStation, and I think you will all find this intriguing.Currently, there doesn’t seem to be a way to automatically void return labels after a set period of inactivity, such as when a label is created but not used for shipping within a specific timeframe. This has become a critical need for businesses like ours, as it would allow for:Reduced Costs: We often see a high number of return labels created but not used, leading to unnecessary expenses. Automatically voiding these labels would help mitigate these costs.Improved Efficiency: Having a built-in option to void labels after, say, 25 days of inactivity would streamline operations and eliminate the need for manual tracking and voiding of unused labels.Enhanced Customer Communication: We could clearly communicate to customers that they have a set amount of time to use the return label, improvi

I keep losing my devices. When this happens I refresh my connection and the devices reappear. This is happening through out the day. Anyone else having this issue?

Have been using SS for a couple years now and have never had this problem. Printer is for sure hooked up correctly as it will print one label no problem, but printing 50+ labels one at a time in the morning is not feasible.  Any help is appreciated. Thank you.

Getting this error.  An error occurred attempting to update orders: String or binary data would be truncated. The statement has been terminated. At the bottom of the page it says modify store connection, which I did and still get the error. Any help would be appreciated.  

We would love to see an option to verify the amount of orders scanned in a day or which orders are not yet scanned in a batch. Orders are printed ahead of time with labels because our flow is too fast to print them as we verify, but we would like to verify that all orders are scanned at the end of the day. 

Anyone notice the plus sign has disappeared on Multi Package side screen? You can still click on the blank space and access the package presets however, the symbol to do so is gone.

I’d like to suggest a feature enhancement focused on improving automation within the platform. Currently, ShipStation handles split shipments by creating multiple separate shipments for each package. While this works, it can lead to inefficiencies, especially when dealing with your ERP.It would be incredibly useful to have the option to automate the process of splitting a single shipment into multiple packages, all within the same shipment record. Instead of generating multiple shipments, this feature would allow users to automatically assign multiple packages to one shipment, streamlining tracking and label printing

Your software constantly suggests to use Ground Saver and indicates it's the cheapest option. This is false. I have had dozens of packages where regular UPS Ground is cheaper than Ground Saver.So what is this? A scam to get more kick backs? or sloppy programming?

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Cannot get into ShipStation, tried three browsers, getting different errors also won't open in the bigcommerce backend.Request failed with status code 504. Url was /seller/labelproviders Request failed with status code 504. Url was /seller/labelprovidersRequest failed with status code 500. Url was /seller/workstations 

We would like to be able to add additional emails on the customer level for shipping notifications. We have a few clients where they need the emails sent to multiple people. They are repeat clients and it would be good to not have to do it every time an order is placed under the area to edit shipment information.

Performance seems to be declining. Updates are launched then fail. It seems like there is no beta testing prior to trying launch a revision. Half the times, the revisions seem silly - like they don't ask users to test things first but some programmer thinks he has the next greatest idea and it screws up the people who actually use the system. Just because you can do something doesn't mean you should do it. I was able to log in briefly today and got a brief encounter with an update that was obviously not working properly. Now, despite numerous attempts I can't log in. If I am to rely on SS to run my business, at least the shipping part, they can't be doing this crap.

We sometimes have to send customers return labels not related to orders previously shipped on ShipStation. The existing process is cumbersome and confusing: click on Rate Brower -> start creating a fictive shipment from your location with fictive package info, choose a carrier randomly, select a random rate, and then you get to click on the "Configure Label" button. There you can check the "Create a Return Label" checkbox and begin creating the Return label normally. At this point it is unclear what happened to the first shipment you were fictively creating first. You hope not to get charged by the carrier for it.. It would be way more practical to have a button somewhere under Orders tab that would bring the user directly to the Create a Return label screen. I hope it can get tweaked soon

When our Customer Service removes a line item from an order, it is still showing up on our packing slip with 0 quantity.  I found a help article on how to remove 0 DOLLAR items but I want to remove 0 QUANTITY items (we have other products with $0 that I need to keep on packing slips).Feels like some basic HTML modification of the packing slip but beyond my skill level and Ship Station won't help with html mods (besides that basic ones in the help section)

We recently started using Amazon Buy With Prime on our Shopify store. After manipulating the settings with ShipStation we have gotten it setup so that ONLY the items that we need to ship internally actually sync to ShipStation. The problem is that the only way to do that leaves the order marked as "Shipped". Which is so silly.Amazon Buy With Prime just announced that they are doing Mixed Cart. Meaning customers can create orders with items that can ship Prime AND ship normal by us in the same order. By having ShipStation Support set "Exclude 3rd Party Shipments", the Shopify order that has 2 separate fulfillments marked on the order and it actually ONLY syncs the item we need to ship, but it's marked as "Shipped" so our fulfillment team can't fulfill. There is a setting in the Shopify Settings that says "Import Buy With Prime Orders as Shipped" But this setting doesn't do what I thought it would. Toggling the setting doesn't change if the order is marked as shipped or not, instead it t

Hi all, We are looking to start using the Scan to Verify feature in ShipStation, but I wonder if there is a more efficient way to access it. Our fulfillment team primarily works within the Orders tab, and currently, we have to click into an order, print the packing slip, and then navigate to the Scan tab. This extra step feels inefficient to the team. Is there any way to add Scan to Verify to the "Other Actions" drop-down on the Orders tab? Customizing this option would help streamline our process. Any suggestions or tips would be greatly appreciated! 

I am having issues with the getrate API calls this hasn't been an issue until recently and it is exclusively for USPS. THe call I have been using for years is below.{ "carrierCode": "stamps_com", "serviceCode": "usps_priority_mail", "packageCode": "package", "fromPostalCode": "*****", "toCountry": "US", "toPostalCode": "*****-****" "weight": { "value": ***, "units": "ounces" }, "confirmation": "delivery", "residential": true }It is returning the following:{"Message":"An error has occurred.","ExceptionMessage":"No applicable services were available for the configured shipment","ExceptionType":"System.Exception","StackTrace":" at SS.Core.Utilities.Rates.RateUtility.GetRates(Nullable`1 carrierId, Nullable`1 providerId, Nullable`1 warehouseId, String fromZip, String country, String postalCode, String city, Nullable`1 weight, UnitOfMeasureWeight weightUnitOfMeasure, Nullable`1 package, Nullable`1 l, Nullable`1 w, Nullable`1 h, UnitOfMeasureDimension dimensionUn

We need to be able to preset insurance amount at a specific level. We have contracts with our carriers that allow us to insure some packages at, let say, 300$ at no fees. I would like to be able to preset insurance amount on any orders (no matter the total order amount) at 300$. 

I don't know where the address validation feature gets its data but we routinely have it switch our correct validation coming from shipperhq from residential to commercial and vice versa. There WAS an option to "revert" this back to the correct type that stopped working.  When we complained to support about this they answer appears to have been "remove the revert button".  Sometimes it does show up but still won't work.  This can be extremely costly when the carrier is adding residential surcharges, etc.For what we are all paying the least SS could do is partner with someone who knows how to address validation, or FIX the revert button.

When I ship something using the rates tab, the page gives me the shipping arrival estimates for the different carriers (for example, UPS). https://app.screencast.com/0qK1yWLC5V1M9However, I don't see the shipping arrival estimates on the Orders tab when I am working on shipping an existing order. https://app.screencast.com/A3bZcb1PXCMjq?conversation=ZAn8NGfndr3jPjh8NZunhrSo, If I want to choose a service based on speed and cost, I have to go to the rates tab. Why can't the estimated delivery date for the various options appear under the orders tab?  This would be extremely helpful

Chatted with shipstation support earlier today. Have a situation where we go to generate a label and shipstation freezes at the processing label step (see attached picture). We have to close out of this popup, then go to the shipments tab to select the label to then print it.We have cleared our cache, shipstation cleared our history on their end. We can sometimes get shipstation to work  where this popup will automatically close and the shipment label will popup allowing to to select how you want to print it, etc.What is the trick to get shipstation working as it has - used for 6-7 years and this glitch is becoming annoying! Thanks! 

Hello everyone, I am new to this forum but I managed to scan through some related posts but I couldn't find the answer or advice. Can the "Scan to verify and print" be somehow automated to print the label right after all items are verified? I'm trying to minimize the amount of manual steps for my fulfillment crew. Additionally, can I create a barcode that takes me from the Shipstation main window to the "Scan to Verify and Print" window? I see a bunch of barcodes created to shortcut through Shipstation without using a mouse but I can't find one to take me to "Scan to verify and print" that I would like to have printed on all shipping desks and access this menu option without using any computer hardware just a barcode scanner. Both are simple improvements that can speed up any fulfillment process.