ShipStation Features

Is there any way to create a combined order via shipstation api? if in advancedOptions i set mergedOrSplit true and the merged Id and creates the order, it creates just a single order, not a combinedIt create this: instead creating this: 

Is there any way of updating a item of a combined order?

How to add a gift/sample to an Amazon order thus include this gift item to the shipment and allocate it in your inventory?Neither Amazon.ca nor ShipStation allow to modify orders.Creating a duplicating manual order, copying all the order information line by line, adding the gift item, manually updating Amazon about the shipment and cancelling the original order in ShipStation is not acceptable.Any other way, please?And another use case with an order from a store - replace the same 4 individual items having one SKU with a box of 4 the same items having another SKU - how to do this?Thanks!

Hi team,I've noticed that occasionally my automation rules are not being applied. I used to never have this problem. But now the only workaround is to refresh my orders, then go to automations and reprocess the rules. Then everything gets fixed. Is there a reason why this is happening?

How can i update a shipstation order item when a order is combined?When using the update endpoint, it updates the record that i want based in the orderItemId, but it duplicates the other combined item

UPDATED to add: Shipstation has just told me that I will not know what my USPS rates will be until tomorrow, after they have already been changed.This is the first time in over 10 years of being a customer that I am flat out disappointed in Shipstation. I cannot research the new shipping costs to find out how the changes affect me. I can normally do this by changing the shipping date on the order and the new postage rate will be shown. Nothing changes this time. Shipstation says this in an article about rate increases: • Priority Mail® costs will increase by an average of 1.5%, with Zones 1-2 seeing steeper increases.• Ground AdvantageTM costs will decrease by around 5%, with Zones 1–5 seeing more significant drops.So other people have said that on marketplaces they are paying 60 cents more for flat rate envelopes, but I can't see any changes -  I am currently chatting with someone at Shipstation and their answer was a copy paste from the article. Then I explained that I need

We would love if there was an option to add an available inventory column to the awaiting shipment section in the orders tab. Some of our products are made-to-order, and some we keep in inventory, so it would be nice to see at a glance if an order can be picked from our inventory or if it needs to be made.

Do you have this currently?

As of now, the way that the order import system is set up is that it is not be able to automatically refresh and clear the error without manual action.Once an error appears on a store connection, it won't keep trying to run imports automatically.Please make so it will automatically regularly check for errors and if the import error happens - it would automatically refresh it and clear it without manual action from the user, as it is very inconvenient the way it's set up now.Thank you

Please add an option to filter ANY or ALL tags int the Tag filters. (I believe current behavior is only ANY).

We want to add the COG (cost of goods) custom field against each SKU on the ship station so we can calculate our profit margin against each order on ship station after paying shipping fee 

here we go again, ship station asking for 5 copies of each label.  Every order sent to the rollo printer pumps out 5 copies. I have requested help , as I have in the past and get zero response. Last time it happened I deleted the program and started over. Any one else ver see this issue? thanks

I would be really helpful if we, as the seller, could get a notification when something is in transit for more than 7 days. This would allow us to reach out to the customer and be more proactive if there is a delay in shipment. Or thoughts on having an auto generated email that goes out to the customer if a shipment is in transit longer than 7 days. Would anyone other than me find value in this? Thanks!

We ship over a 1000+ packages and day and run a On Demand Print model for our Apparel fulfillment.We would love to see a feature added to ShipStation that you can add custom "Status" to a line item on an order that can be easily filtered.For example- An order comes in with item that multiple items.  We would be able to change status of line items to "Pulled from Inventory".  "Out of Stock", or "On Demand Print" etc.  Then be able to run a Pick List of items needed to be printed or ordered.Let me know what you think

As a print on demand business, our fulfillment team picks orders visually, meaning they have to know every product and pick based on that knowledge.  We've recently started to scan our orders, and then have the order items populate, which brings up images of the items. However the images are measly thumbnails. If you were able to toggle the size of those images, we could pick visually based on a larger reference - thus making our fulfillment job infinitely easier. 

When marking orders as shipped, I only use one carrier. But it's a pain having to alphabetically scroll down all of the carriers to select my preferred carrier. Can a default carrier be set at the top of the list? Is it possible to remove all of the unwanted carriers from the list? Thanks.

We need to tag certain orders that contain specific item names. Currently, we can create a rule that applies to the item name in the order, but each line item in the order needs to contain the keyword you are making the rule with. There should be the ability to create the rule based on any of the item names containing the keyword. Can you please look into this feature request? Thank you!

Quick question, it seems that half the time we turn on our shipping computers, it needs to be logged back int Ship Station Connect... When we do this, it makes all of our printers visible to all of our ShipStations and seems to lose the preset adjustments. Anyway to keep ShipStaiton Connect logged in appropriately and not have to make adjustments each day? 

UPS throws a postal code error when trying to purchased a label to Japan, asking for a 0 to 5 character postal code.  Japan has a 7 digit postal code.  The address was verified by ShipStation and Melissa Lookups.  ShipStation support said there is a complicated work around that requires senior support (they are making the label for me currently).  It was suggested that I post the problem here in hopes to have it solved in a feature update.  Seems like a pretty big problem - you can't buy UPS labels to Japan !?!?

Hi.  It used to be possible to send shipping notification emails to more than one email address, separated by a comma in the Ship To box. This is no longer true unfortunately.  Please bring this back!  We are stuck with an unfortunate manual work-a-round because our old shipping software had this ability and ShipStation does not.See support case 3830555.https://community.shipstation.com/t5/Orders-Shipment-Management/Please-allow-multiple-customer-notification-email-addresses/idc-p/21479#M6496 

I've gone thru the directions listed here: https://help.shipstation.com/hc/en-us/articles/360025853032-Contact-ShipStation-Support and cannot find the mentioned "chat widget" anywhere on the page, after trying multiple browsers. It should be easier to find. I keep having to resort to email, which takes a really long time to get a response.What am I missing? I look at the bottom right hand corner of the page after going to "Get Help" and all I see is a green upward pointing arrow that just takes me to the top of the page.

We received an email yesterday regarding $5.15 charges to our Master Card. Can you explain what was the charge for?

Can I have your contact number

Hi all, It would help us a lot if the quantity of the order is printed on the label as well. The reason is that the factory that packs the items wants to double-check if all the items are in the bag. I know there is an option for the SKUs to be added, but as we have over 50 SKUs and customers order multiple items, that does not work. Adding the packing slip to the label is an option but will cost extra money as it will be printed as well. If you have any suggestions on how to get this, please let me know :).Charlotte 

We have a need to hold orders for 2-4 hours as we offer a cancellation window. However Shipstation only allows orders to be held to a specific date or for x number of days.Is there a way we can hold orders for x hours instead?