ShipStation Features

Is there a project in place to provide French translations for packing slips when French customers place orders?

HiWhen we do a cancelation, we don t have any count of orders on the popup of confirmationAn employee can select one order > Other actions > Cancelbut he can also by mistake click on the case "all page" > other actions > cancelYou need to add the order count in the cancel popSee the popup attached. I can select 500 orders and click on cancel. Shipstation is giving me the same message  for 1 or 500 ( the message is identical, except you add a S to shipment.)==========================My employee selected on friday 400 orders.  I lost close to 21k$ on this because of our partners cancelled the orders right away. So yes the employee did a major issue but again we should have the count on this popup. Thanks      

anyone having an issue Updating Amazon.com orders? 

Anyone else having issues with their SKU name overrides in shipstation? A couple months ago it worked 100% of the time but now its only working randomly. Reprocessing automation rules does not work either. I haven't changed any settings or anything. I reached out to customer support and my ticket has been open for over a month now.

Hello,Does anyone know how to get Prepaid Option on UPS label?  Shipstation only offers 3rd party billing which shows up on the UPS label.We use Supplier account and they require Prepaid Option - P/P on UPS label. 

I currently need to filter out/mark the shipped orders within a batch. I ship alot of products but some within my daily batch dont make it to end of day. I need to filter them out and remove them so I can complete my paperwork. I need to keep all my orders for the day in 1 batch so can keep track of what is actually shipping out that day. 

We received several complaints from customers that they did not get notifications that their orders had shipped. We took a look at our shipping notification emails and found that the IP they were being sent from, via Sendgrid, was blacklisted in several places.  We contacted support, first by chat, and spent 20 mins trying to explain to them what the issue was. Despite an ardent amount of support for our claim, support simply told us that the issue was with our host and refused to accept that the emails originate from Shipstation and may be a Shipstation issue...I asked for a supervisor, something I have never had to do at SS because support is usually top notch (best in the business), was told they would call me back...it's been almost 24 hours now.  I emails support with the documentation, and someone finally answered my call...yes I was on hold the whole time I was in chat...they answered and said "what are you looking for from me"...idk...acknowledge the issue a

Hi, I am asking that is be possible to get a setting to prioritize which user on the accounts printer/ scale is being used. At this point we are taking a lot of time of we have to refresh or if something is not working having tom find our user name, scrolling down to actually find ours or seeing it is offline and having to resign in to shipstation. It would be great to have this feature in order to able to start shipping faster as well as actually see if it says our scale or printer is offline. This would really help with the efficiency in which shipstaion works as well since the user who is signed in to the account will always be prioritized.

 Hello ,I am trying how to find out how to download import/export some data from shipstation.On the Standalone Product Details pageunder attributes, there is a field that says "description"we use that field for our item bin locationI want to find a way to download a list of all our products, and this description field.I would love to be able to import it as well once i can update them in Excel

I am having a reoccurring issue with labels not printing without reloading shipstation after orders are already batched. If I don't do this, the page will just continually load but no labels will populate. I also have an issue when trying to print labels within individual orders where the "generating labels" popup will come up but nothing will populate to print. When I refresh the page, the order will be marked as shipped and I'll have to print the label again. This is becoming a very regular issue and is inhibiting my ability to process orders. Today, the entire site isn't loading which also happened last week. I had to log out for over an hour before it would come back up normally. I have cleared by cache/cookies but no improvement. Is anyone else having this problem? It's hard to get tech support for issues like this because it doesn't happen constantly and is difficult to demonstrate for IT.

Haven't done the eBay migration yet. Wanted to ask other users about something. The migration guide says that "calculated dimensions for single item orders" are not imported. Does this mean that for all orders of a single qty / item, ShipStation will no longer import the dimensions from the eBay listing, and the dimensions will be blank unless we re-input & save the dimensions into the ShipStation Product Details for every single item? If so, I will continue to avoid the migration. That is a huge setback which, for us, automation rules / custom package types will NOT help with. To reiterate, such work-arounds are not useful, and therefore not relevant, for my company.So I am only interested in confirming whether or not orders (of a single item, which majority of our orders are) will be importing with the dimensions fields being blank. Thanks!

It would be great if the weight could be automatically adjusted when we combine/split orders. 

I would like to leave a feedback. When splitting the order, it won't show the calculated paid total on the screen of the partial order which is kind of annoying. For example, if we have a larger order that we need to split, I have to sit and calculate manually what's the total for that partial order to enter the correct amount for the insurance. It wasn't the case in the previous layout of the ShipStation, or am I missing something? Thanks

We are using V3 and have a Fairbanks scale connected to ship station. Usually, the weights import into ship station correctly, but many times a day, they start importing the wrong weight. It's like the decimal place moves 1 digit over. For example, a 5 lb 2 oz package, will import as 52 lbs. To fix it, we have to reset the scale. It imports correctly for a little while, but after some time it will suddenly changes the decimal point again. We've been unable to identify anything that might be triggering the issue. Anyone else experiencing this? Anyone know of a fix? 

after login, shipstation page keeps refreshing itself without landing to order pages nor any pages, anyone have similar issue?

Being able to select different shipping cutoff times for different shipping carriers will make life easier for shippers and carriers. Most all companies use more than one carrier to ship packages. Our company, and many others like us, utilizes pickups with all of the major carriers. Having the ability to set a shipping cutoff time that fits best with each carrier will allow for better record keeping and preparation from me and my company. It would also ensure that carriers are getting accurate information that doesn't warrant extra work for them (like scanning in hundreds of packages with wrong ship dates on them). The simple feature would eliminate the tedious need to manually change shipping dates when shipping packages and the frustration that comes along with trying to coordinate pickup times with different carriers. By simply being able to select different shipping cutoff times, I can keep my team and the carriers, that take care of our precious cargo, happy.

I processed a batch today and after hitting continue my batch cleared and it says o now. It's not showing up in my print queue either. I know sometimes you have to refresh or log out and in due to server lag. But I am unable to locate it anywhere and the customer service is also having trouble. Has anyone ever had this happen to them before??? Any help would be greatly appreciated. 

Hey!Wanted a possible way where when one of my staff completes/fulfilled an order on shipstation on their account, shipstation can send information to Shopify where it will show who shipped the order. Similarly as to when on shipstation an order is fulfilled, shipstation will automate to shopify to mark the order as fulfilled as well as send out a confirmation email to the customer plus archiving the order. This is all timelined onto Shopify which is what I'd like for who completed the order as well.Oz Nails

When an order comes through with a digital product on it, the digital product is not displayed. We typically write our sales order based on what shows up in shipstation, but we can't do this anymore now that we regularly sell a digital product (Route package protection) with our orders.

Hello!I currently have a Shipstation account that I use for my main business.  I have two additional businesses that ship as well.  Is it possible to have separate "accounts" set up for each business that I can add funds to individually with a single log in?Example:Login Joe ShmoCompany 1 balance $50Company 2 balance $25Company 3 balance $50Thank you!

Hello,Is there a way to automatize what box I will use depending on the quantity of the same item in the order?I found a way with automated rules, but it takes 4 or 5 rules per item, and I have around 80 items.Also, I would like to get track of different types of boxes so that when I use one, I have a track of how many boxes I have left. Is that possible?  

I have to admit, I was a bit annoyed recently to learn using our own shipping carrier accounts was going to cost us $5 per month for each carrier. Yet how surprised I was when I tried using ShipStation's unified UPS account and am now saving upwards of 50%. Hard to believe my first package was only $9 compared to the $22 it would have cost using my own account. I triple-checked my data input, thinking I must have made a mistake, but it kept showing only $9.  Then, my second package that would have cost $30 to ship across the country was only $16.82, including an additional $300 worth of insurance. Now I'm just annoyed I waited this long to try it.ScottScott's Sweaters

Hi Guys, i want to let you know How important this features is, i want to have the ability to Track All the Shipments that after X amount of time still not showing Delivered.  i Have customers All over the USA and it is not possible to do it manually The other day it hits me when i have customer Complaint about 69 days after i shipped the Goods, He sent me a message " Hi i did not received my shipment"At this point i understand i have an issue,because i can file a Claim with the USPS about it between 15-60 days only since it was shipped, So i want to be a head of my customers complains  and contact them, and to make sure to file a claim on Time This Data is already  in Ship-station,  Can We make an alert for this?What do you Think?  

It would be great if there was a way to place your orders in a batch and then start going through your orders by scanning them and then printing the shipping labels and packing slips, then sending to to the packer to pack.  Right now we have to print the packing slips and then scan each.  It would be great if you could batch the orders and start scanning and picking right from your mobile then printing.

Greetings,  We have a customer that requires that we use their UPS account for all packages to them.  Since ShipStation's UPS account does not support 3rd party shipping we created a private account to accommodate our customers' requirements.  We have a ShipStation UPS account that we use for all other customer because the rates are great and we would gladly use it for all our UPS shipping if it supported 3rd party billing.  Are there any plans to add 3rd party billing to your UPS account or provide exceptions to the private account for 3rd billing, so we aren't stuck have to a fee for a private account?  Regards,Mark