ShipStation Features

Hi ShipStation team,We use Scan to Ship heavily and it’s been excellent at reducing errors during fulfilment. One area where efficiency drops, however, is when we need to leave the Scan to Ship page to check additional information.Two feature requests that would significantly improve workflow:1) Add access to the Rate Browser within Scan to ShipWhen reviewing alternative shipping services, we currently have to manually switch between services or leave Scan to Ship entirely and go back to the Orders tab to browse rates.Providing a link to the Rate Browser (or an embedded rate view) within Scan to Ship would eliminate this back-and-forth and keep the scanning workflow uninterrupted.2) Link the order number to the order recordIf we need to quickly check order details (payment amount, date, custom fields, etc.), we currently have to copy the order number, navigate to Orders, and search manually.Making the order number clickable (to open the order page or a modal), or at least placing it in

Hi,It would be awesome to be able to set a product's Shipping>Warehouse Location setting when applying a product preset group. Additionally, it would be nice to be able to select a Rate Shopper as the default shipping service for a preset group. Most of the settings on that tab are already part of a preset group, so I would think it should be easy enough. Let me know if you have any questions.

Issue that occurs is Shopify store fails to update orders into Shipstation. Solution manually updating shiptation to fix order imports. 1. If the simple act of me pressing one buttuon to refresh the order importing, why can't shipstation run this same refresh daily in the background? If I have 3 users shipping orders, it shouldn't be there responsiblity to check the order importing. 2. Give more details as to why the error occured in the first place. I asked support and they can't see previous errors on an account. 

Mirror the automation functionality that currently exists for 'Charge Shipping to Third Party' but for 'Recipient' instead of Third Party.This represents about 40% of our orders so it's currently a pretty substantial lift.Best,Darren

Is there a way to setup ‘Charge shipping to recipient’ in Automation rule? I do not see that option. Now we use 'Charge shipping to 3rd party' if customer prefer to use their shipping account.  There is 5% service fee charged by carrier like UPS with 3rd party billing. Our customer complained. Hope ShipStation team can add that option on ASAP.

When an adjustment occurs, I need to see the detail of the adjustment, i have to click one by one to see the detail, it is too time consuming, I need a report to download all adjustment with the amount, tracking and reason of the adjustment 

I have mentioned this multiple times to Support, however there is still no to fix. The Custom Shipping Presets Hotkeys feature does not work with Mac.. On the legacy version you could use control as the first key, but now with the new version you can only use command. This interferes with the OS and cannot be used. If they could change it to allow control or option as the first key then the custom hotkeys could be used again... This has massively slowed down my shipping efficiency.

We use the three most common carriers, UPS, Fedex, and USPS.  When manually marking an order as shipped,  in particular for drop ship orders, we only want those 3 carriers to appear rather than the long list of carriers in the selection box (the box in which the first carrier listed is 99minutos and the last one listed is Yodel collect plus C2C).  Going through the long list of carriers is an enormous time waster every single day when we only use a very small number of carriers on the list.  It also leaves considerable room for human error in selecting the wrong carrier. Please make life easier by adding the ability to select the carriers that you use to be displayed.

When configuring Product Bundles, each component can only be recognized by the main SKU of that component product; the product aliases are not visible to the bundle configuration.I understand this is the current intended design — bundles reference only the main SKU of each component. While that works during the initial setup, the problem arises later, when we need to switch the main SKU with one of its aliases. In those cases, all bundles that were previously configured with the old main SKU will silently lose that component, because the bundle does not recognize aliases.This creates a serious operational issue: incoming orders for that bundle will not pull the component product, leading to fulfillment errors that are very difficult to detect in advance.This scenario happens easily when we merge products and choose a new SKU to become the main SKU, while the original main SKU becomes an alias — something your interface currently allows without warning or any safeguarding.It would be ex

With the new windsor framework update going live, it would be great to add an automation rule so we can select the movement type without manually doing it each time. 

Hey Team, we love the Scan to Ship page.  It's reduced our order mistakes and customer service DRASTICALLY. Thank you for it.Here's a couple things that would make this page more useful to us:1) Fix the page spacing, especially at the top.It's helpful to be able to view the entire parcel information (shipping service, weight, dimensions, estimated transit, label cost) on one screen, without scrolling.  After the last UI update, a bunch of spacing got added so now we either have to scroll or zoom the page out to be able to view the label cost and transit estimate.  Closing up some of this spacing would be a great help.Here's how the screen looks at zoom 100%. Note we can't see the estimated transit time or label cost. Red areas show places where unnecessary space was recently added. Here's the page zoomed to 80%, so we can see the cost and transit estimate:If we could go back to being able to see everything from the weight down to the delivery time, without zooming o

We are a pack house and fulfill many shipments for our outside clients. Our clients would like to be able to use actual shipping rates to display in their stores.We would like to be able to provide them an API key so they can acquire shipping rates via our account, but we don't want them to have access to everything.Could you please allow generating more than 2 API keys per account and also implement permission based API keys so we could provide a client an API key so they could acquire ONLY shipping rates?

When I set up our account I put the Credit Card Nickname/Label as George (the card holders name). I have a number of staff using our ShipStation account and they often don't use the ShipStation carriers as they all show as 'George'. Is there a way to edit this 'Nickname' like we can for the BYO carriers?

 I really feel that after supporting ShipStation for over 10 years, like many others, it's time you offered a proper returns and exchanges system. Its now 2025! Give us better features! Customers often want to exchange, not refund, yet ShipStation doesn't support exchanges at all. This forces merchants to create workarounds, and ultimately, lose revenue due to friction in the return experience.Currently, we merchants have to cover the return postage for every situation. There’s no option to apply rules where, for example:If the customer selects “Purchased wrong product” or “Want to exchange”, they would cover the return postageIf it’s a product fault or issue, then we would cover the postagePlatforms like Starshipit already support:Exchange logic as part of the return processRule-based postage responsibility (merchant or customer, depending on reason)Branded HTML email templates triggered by return milestonesSeamless automation that improves experience for both sidesShipStati

Starting today, the system is prompting me to agree to enable and agree to DDP. I do not want DDP. I do not want to ever agree to pay the customer's duties and taxes, and never will.Support told me an update had checked this option to enable this in settings, and to turn it off. It was turned off, but when I refreshed the page, it was toggled on. So I turned it off, saved, and am still getting prompted when I try to print the label. The order is set to "Recipient pays Taxes" in the drop down, and DDP is NOT enabled in my settings; it is unchecked. Yet it isn't letting me print a label without agreeing to pay the taxes on behalf of the customer. They tell me to go ahead and check it, and just see if it applies the taxes to my cost. Really? I don't agree to pay taxes or use DDP, DDP is toggled off, so why am I being made to agree to the terms for something I don't use?The AI email I got asking about this said" By accepting the terms and selecting the DDP option, you agree to pay the

I'd like to see an option where a customer's address can be stored in an address book to use again the next time without having to manually enter it. I am aware this is currently done via CSV upload, but I would like to be able to store an address from within an order or customer profile.

I had been using an older subscription of SS for a while but had a to sign up for an additional one recently. The new version has updates that the old one does not and we have lost the email templates. No longer an option from the templates menu or from the store options. When I reached out to support chat, I was essentially told that it was updated to look better and when I expressed our displeasure with the new wording I was told "ShipStation updated the “Shipped” notification to say “Almost ready” to better reflect the customer’s perspective of when their package is actually on its way. I understand this can be frustrating for merchants who consider label creation as the shipping point." Why would you take away an option like that? And to not even make the change for everyone?? The ability to customize was a great tool to have and I can't be the only one to upset by this. Seems like that choice was made for this exact reason. 

Looking for help. A few years ago when I set up my website, I set up products in ShipStation and Choose the wrong package type for one of my products. So every time one of these products gets ordered I have to manually change the product type in shipstation prior to printing the label. I have made the change and then chosen the option to Save the current configuration as default several times but it never takes. I also made sure in the product set up that the correct package was chosen. Despite all of this, the package type still comes up wrong every time. How do I get this fixed? 

Hello all,We are currently importing orders from eBay Amazon WooCommerce Walmart into ShipStation.For most orders, after they are imported into ShipStation, we have to add new SKUs inside ShipStation. For example a new order gets imported into ShipStation from eBay, and then we manually open the order in ShipStation and add a new additional SKU and then we process the order.In this case, ShipStation will no longer be able to update the eBay order with tracking number (Notify marketplace call fails) - so the only option is to manually enter the tracking numbers 1 by 1 in eBay.There are no issues with Amazon Walmart or Woocommerce as this action does not cause any issues for those channels.I spent alot of time with ShipStation Support Team and it was very difficult to get any help but we were finally told that this is a limitation and there are no solutions for eBay when a SKU is added to the order (marketplace will no longer be able to update with track #).Does anyone have any work

I chimed in on https://community.shipstation.com/t5/Orders-Shipment-Management/Add-ability-to-see-weather-at-destination-location/idi-p/4761 but that's a 2018 post that saw pretty much no attention. As a food service shipper weather is insanely important to us and I have our ship team always cross reference details for where a chocolate is going but you know, things happen-- since I know other time and weather sensitive shippers out there probably operate, has anyone seen a 3rd party add-on, Firefox/safari plugin, tamper monkey script of some sort that can inline a weather query?We learned a long time ago how to ship skinny and keep our costs low but every reship eats in to that and while we don't have many, it doesn't take many to take a dip. Thanks for the thoughts!

Firstly, if you ship UPS, MAKE SURE you are checking your balances because UPS was charging my account double what i originally paid, after shipping, on almost every package for about a full year before I realized! Go to settings > shipping > carriers > the little three dots beside "usps" > view reports > balances. IF you see adjustments or up-charges, you can email shipstation support and dispute them...which brings me to my current problem.I contacted shiptstation a full month ago disputing FIVE $13 charges. That is like $100 of my balance being tied up. They told me it could take up to 10 business days to hear back. Fine. With it being the holidays I didn't stress too hard. 3 weeks goes by and i hear nothing from shipstation, no refunds. I message again. Nothing. I message AGAIN and finally get an email that i am being helped by a different person and they are "submitting to billing". So, that didn't happen a month ago when i originally submitted the dispute or w

Is there a way to set up certain returns to be postage paid for by customer? I ran the returns portal pretending to be a customer and selected "Changed my mind" and the return was automatically accepted and a label was immediately ready. Indicating that we are paying for return shipping. We do not want every return scenario to be our cost. Is there a way around this?

We started using Mobile Picking and are running into a few major hurdles that impact performance.  Overall, we like it, but below would improve the functionality considerably, especially for high volume periods.  There is no reporting or visibility to what tote/bin is assigned to which order.  Why does this matter?  If I am searching for an order that has been picked and is awaiting shipment, I have no idea what bin it is in.  If I am trying to get all orders out for a specific day, I can't find them and end up needing to repick them manually to make sure it is complete. Performance Reports for Pickers, How many units are they picking per hour?I need to be able to cancel the batch of an order in Picking or Picked status if it never makes it to packing.  We have seen this quite a bit (we are processing 5000 orders per day).  This would allow us to rebatch it to have it repicked for packing.If there is an exception, a missing item for an order

I would like to see order tags be able to be part of shipment reports. We have two seperate GL accounts depending on the shipping activity, and I would like to use tags to deliniate, but I can't get a shipment report (which I need for accounting) that contains them. I could do two reports and merge, but that is less than ideal.

Hi everyone,I'm running into an issue with ShipStation’s merchant verification and I’m hoping someone can clarify the correct fix.I recently updated the payment method on my account to my business credit card, but now ShipStation is requiring me to complete Plaid verification to remove the $25 spending limit. The problem is that Plaid is only offering SSN or ITIN as verification options — there is no option to verify using my EIN or business information.From what I understand, Plaid should only be required for bank account verification or for business accounts using ShipStation Balance. Since I’m using a business credit card and operating as an LLC, it seems like my account may be incorrectly classified as an Individual/Sole Proprietor, which is why it’s forcing SSN verification.Can someone from ShipStation please confirm:How do I get my account classification updated to Business/LLC so Plaid allows EIN verification instead of SSN?Alternatively, can ShipStation Balance be disabled so P