ShipStation Features

For whatever reason, there was a "bug fix" that now makes my packing slips not work the way they are supposed to. The 4x6 slips that were always "fitting to print" on our 8.5x11 paper has html that was exactly what I need. The "bug fix" now took away the fitting to print for shipstation connect and it prints tiny on our sheets. Shipstation support told me to switch to 8.5x11 to make the size correct, which works but the problem is, the rendering is entirely different. Random dark lines that would make us waste a lot of ink. The code for the 4x6 was copied to the individual character. There are some tags that quite literally just render different depending on the size of the paper you are printing on for some reason. I can use <tr> on 4x6 with no issues, but the second I use that tag on 8.5x11 it creates black lines I can't get rid of. It's like the base styling for each is different.  How can I convert the 4x6 to the 8.5x11? 

Is there a way to import Product Service orders from Square Space? I have influencers that need to enter their shipping information but if I create a physical product, then they will be charged a shipping fee. My current remedy  to this is to create a Product Service for them priced at $0 so when they check out, they would not incur any shipping cost, but i've realized that shipstation currently cannot import Product Services from Square Space. Any workaround for this?

any body have a sears Packing Slips templet i can copy  to ship station had  no luck on sears to findPacking Slips templet little confusing for me  i dont know html to make one 

How do I ship Fedex for Saturday delivery?

So, we often have returns that we process for our customers. We then will restore the order to then create a new shipment for the order so it is awaiting shipment. We are, however, not able to split the products into a new shipment. This only creates an additional shipment with no products in the manifest of the order.Does anyone else have this issue? Is there a workaround? 

Mac Mini running Mojave 10.14.6 SC used to work just fine on this machine, then the old Rollo printer broke and was replaced with a Godex. Could not get it to show on SC. So I uninstalled SC per this page: https://help.shipstation.com/hc/en-us/articles/360025853192-Printers-Not-Showing-Up#UUID-25399f16-14a4-4b2b-d4b2-a40a512e542f Now my issue is SC will not reinstall properly, it's like it's not even there in SS. When I installed it installed, but I am unable to launch it. Nothing at all happens when I try to open it aside from it running in the background. It doesn't appear within SS at all, the screen looks exactly as it did before. How do I get SC to register with my computer?

Hi there!We've been using SS for about 3 years, but are still struggling to find a plugin that will automatically send the tracking details to the customer?What plugins can people recommend that work with Amazon FBA tracking?Many thanks! 

 did any just get few mins ago mailing rate pop up i accidentally click out before finishing reading it

Greetings I am a service provider and have an API team, but really need to learn this myself. I have gotten far enough in postman to make a get request for all orders, and an individual order. But struggling to learn. Any suggestions how to learn this? One thing I am not understanding in the docs is the part referencing "HTTP/1.1" What does that mean?

We recently had an issue where 4 orders were combined instead of the intended 3 orders. The combined order was "marked as shipped" and a customer provided tracking # was added. Later, I realized that 1 of the orders needed to be removed and shipped elsewhere. Unfortunately, the order was not put back into the "open orders" tab as would be expected. The tracking number was voided but the order which was removed was still "marked as shipped" and was not discovered until a week later. Although an unusual case for sure, I hope that is fixed since its reasonable for users to assume that the order would be added back into open orders instead of closing it.

This seems like it would be such an easy feature to implement. If I want to add something to a Custom Field in bulk to a lot of orders, there is no easy way to do it. I would LOVE to just import a CSV with the internal OrderID and the text I want and do a partial update. Why isn't this possible?

Newbie here. On the Orders page, there is what I assume is the default tab called "All" which displays all orders. How do I create additional tabs next to "All" and use them to separate orders into helpful tabs? I understand there is a Batches option and a Group By option, but both of these seem clunky unless they can be put into a tab of their own, which I can't see how to do. Can someone show me how to create tabs and place orders into these tabs? Thanks! 

Hello,Customer ordered an item from my Etsy store and added a note of "deliver inside first front door". When creating a label, is there a way to add this delivery instruction for UPS to see?Thanks

Hi everyone,I'm new user for ShipStation, we received a exception sometimes with Deserialize json object probably any record broken at production. I running in my dev test with the same configs files and I don't receive any exception after run to many times (frustrating). I need to learn more about ShipStation but the documentation is not very clear, SS have versioning? example we have one GET method: shipments?batchId=XXXX and batchId not existing into the documentation and where are the documentation about Dev-Environment tests area? I need to play with SS in Dev-mode!Thanks.Regards.

I've submitted three support tickets in the past two days.Two of which were instantaneously set as "Solved" the moment the e-mail arrived!!I then had to open a subsequent "follow-up" ticket to the original.This is incredibly worrisome and discouraging.I'd encourage everyone to look at their open cases online to make sure you're not waiting patiently only to discover your ticket has been closed!!Regards,-Eric

Whats the point in Inventory Management if it doesnt update stock on the selling channels that the orders come from?It means that you have to update all selling channels daily with stock levels??

Starting today, when printing to 4x6 Shipping labels (with no changes to our configuration or drivers) labels are now starting 1in down the label and pushing over to a second label. We are also experiencing an issue where it will print an inch down the label and then continue to push additional blank labels out.  - Dymo 4XL - Both Safari and Chrome (Mac Print Wizard) - Occurring in multiple locations and multiple OS versions Was there a change in how labels are printed or configured?  Is this happening to anyone else? 

Hi,Is there any way to just 'undo' an import via CSV?

Seems ridiculous to me that Shipstation can't charge for import duties upfront on Shopify and display that exact price in real time to the customer. Easyship can.  Only reason I'm not using Easyship is because their UI is garbage, but will continue to find a service that offers this but is as streamlined as Shipstation. 

Wouldn't it be great if ShipStation would send out a mass email letting it's users know when there is an issue? I find it very annoying to wait for a chat (although when I am 48th in line it does give me a clue) to then be told:but since this is affecting other users as well, it should be fixed as soon as possible no worries at all !It would be more than helpful to be informed. ShipStation should be able to handle a mass email informing all users of an issue.

I have yet to get help for this error.  After 6 years, creating a csv to match the format is not difficult. Why won't the imports work?Chat support escalates the issue and I've been bombarding this community, but to no avail.. What is wrong with my file   

Is there a way to configure the Packing Slip sort order other than what's shown in the Packing Slip Setup drop-down (SKU, Name, Item Quantity, Warehouse Location)? Ideally we would like one of these methods:1) Sort by last 3 digits of the SKU2) Sort by product type Any ideas or input would be very appreciated. We are willing to pay for programming help to make this happen.  

Is there a way to sort the Shipping Manifest Report? When I export it to an excel file I get an error message saying that all merged cells need to be the same size.  If I unmerge the cells it wrecks the report. It would be nice to also generate this report by store.

Your FedEx label looks messy. Return and Ship To address blocks have blatant spaces when any fields are empty. For example instead of: Mike Smith 123 Main Street Seattle, WA 98207 it looks like: TO:Mike Smith  123 Main Street  Seattle, WA 98207 Why the empty spaces? That's where the Company Name and Address Line 2 fields would normally print. If they are empty, then the address block has blank lines which looks horrible.  This type of formatting (suppress blank lines) is easy to implement. 

According to my experience with three different printer brands; Brother, Dymo, and Munbyn. We must say that Munbyn 4x6 thermal labels are very durable and reasonable from all perspectives.