ShipStation Features

The public API /products/* is missing field UPC. All fields on the ShipStation Products dashboard UI should be included in the response and allowed to be updated via the API. Include UPC in the following API endpoints response.  GET /products/productId  GET /products?...   Allow update via this update.PUT /products/productId There should also be proper documentation schema available for the API such as Request Body keys and available value types. A good example would be this API documentation https://docs.sendgrid.com/api-reference/link-branding/create-a-branded-link 

We would like to add additional product notes to certain products on the pick list in order to help our team picking the right products. Some of our products require assembly or different parts to it which isn't reflected on the (imported) product description nor would it be feasible to add it to the name in SS (too long). This could be solved easily by allowing for an added, optional text line in the picklist. It could for example take the 'item description' which is already in there but not used on the picklist.

I would be much more productive in being able to change/enter the weight of a package directly in the Awaiting Shipments page, rather than having to edit the entire record.  Thanks

It would be great to have the option to display the batch name and batch notes on pick lists. When we print several batches back-to-back we end up having to sort through and make sure the labels and pick lists are matching. Currently the only way to be sure of that is to check if the order numbers on the labels are present on the pick list.

Anybody else having the issue with customs information not transferring when processing a split shipment?  This is an easy code fix from a developers standpoint.  This is pretty disappointing that a large company like shipstation can't fix this.  

See my image, it's pretty straight forward. I dont want to go into the settings to be have to print label + slip for each order.I need the printer to print like this:Label + Slip, Label + Slip, Label + Slip Instead of Label, Label, Label, Slip, Slip, SlipAs and when i need it, without changing the printing settings. Thanks!

Can anyone tell me how to make the entire "Order Summary" BOLD and BIGGER for printing? After print out it is coming out faded and some part is hard to read. The part that is coming out faded are "customer inputs" for personalized orders. The title and sku part is fine but the customization information is faded and hard to read!. Any help is greatly appreciated! Thanks in advance. Mustafa  

On a new computer with Win 11 on it, Shipstation does not work with a DYMO  M25 scale. My old machine has Win 8.1 and the scale works fine with it. In settings / Shipstation Connect, the scale 'seems' to work fine in that the DYMO shows up in the list, and clicking  "Read this scale current values" correctly reports the current weight on the scale. The problem is that it doesn't work on the 'Orders' screen. The scale doesn't show up there and therefore cannot be used.

Hi there, We use a 3PL company that uses Mail Innovations or Smart Post to create shipping labels. Whenever they create a label, the tracking number and carrier gets pushed to ShipStation. An email notification then gets pushed out to the customer from ShipStation with a tracking link within the email. This works fine for all "carriers", except Mail Innovations. When a customer clicks on a Mail Innovations tracking link, the page never loads. We've gotten several emails from customers asking why there link isn't working. We also haven't heard any updates from ShipStation to fix this issue. Does anyone have any idea how to fix this or when ShipStation plans to? Thank you.

I am clicking the Multi-package Shipment and adding 2 boxes. When I save and close, the information is not saved and the "package" section resets to "Select package" 

We got a pop-up today telling us we need to migrate to the new ebay integration.  Any takers, yet? Any issues? https://help.shipstation.com/hc/en-us/articles/360057921791#plan-your-migration-0-0

Ship station currently does not allow the 5 "Tag" Columns to overwrite existing tags, it simply appends to whatever is already set on the product level. Would be great if we could overwrite them with what was desired. I did find a work around and that is to delete the tag altogether then upload with the new tags ThanksSteve

It would be ideal if ShipStation had a way of tracking the inventory of shipping packages. We've set up all our pre-sets with the box sizes, if there were another field for us to enter a starting inventory of those boxes, and decrement every time an order calling that pre-set were processed, that would really help to track the boxes. Since the sold configuration of our product inventory can vary, we always have to make the decision as to which pre-set to pick at the time we are processing the shipping. I know a workaround is to create shipping boxes as "products" and use ShipStation's regular inventory management for this, but we don't exactly want the shipping box to appear on the packing slip, our customers would think we're charging them for the shipping box. Thanks 

We have some products without barcodes, so we have created QR code labels that also redirect to the product's web page, and we have their urls in the Fulfillment SKU field. The same issue I'm about to describe also happens with shorter Alphanumeric SKUs in QR codes. The problem is that Shipstation regularly fails to read them properly. The product not found error message appears before the scanner could even have finished typing the url. The barcode readers themselves read them properly as they input the codes correctly to text docs and if you manually select the Verify Item field on screen. But when scanning as normal with regular barcodes, somehow Shipstation is giving the correct focus to input them without even displaying the typing characters in the Verify Item field.  I've even tested this with the same alphanumeric SKU in the format XXX000. QR fails, but code-128 works. Something in Shipstation is very fussy about reading QR product codes. I al

Since being forced to move to the new version, we have lost the ability to paste addresses into an order when adding manual orders. This is now very time consuming. When speaking with the support desk this works for USA addresses but when we are a customer who is based in the UK this isn't any help!  Why has this changed in the new version and why is it only available to USA addresses??? 

It's great that you can set up warehouses and manage inventory in ShipStation.  It would be awesome if you could then send that info out to your direct selling channels so that ShipStaion could be the one inventory management platform instead of having to maintain separate inventory for each selling channel.  I have a Wix store and an Etsy store and I currently have to manage those inventory levels through each of those platforms.  

Are there character limitations for packing slip fields (eg [Warehouse Location]) and is there a way to override them? This information is not given in the PackingSlipFieldReplacements.pdf.  

I was wondering why our USPS international orders are being shipped to a Postal Processing Facility rather than the customer's address? It always shipped directly to the customer, I wonder why the change?

The issue is only from the shipment with multi-packages.  No carrier rate can be seen.   

Why in the world would we have a sort by warehouse location that doesn’t actually sort by warehouse location? my locations are numbered 1-3000. The system prints, for example, locations 103, 1042, 104, 1051,1066, 107, 1278, 129 etc. It clearly cannot tell the difference between 3 digits and 4. It is for this reason, my orders are taking 3 times as long to pick throughout the warehouse. If it can determine 3 digits it has to be able to determin 4,56 etc. PLEASE RECTIFY TUIS SO I DINT HAVE TO LEAVE SHIPSTATION 

Currently we can send multi-box shipments through UPS etc but returns do not support this.  This makes it far more expensive for us to have returns shipped back to us than it was to send them.  It seems that this just hasn't been implemented in the returns screen, could this please be added?Thank you

 

I was reviewing an order that was shipped incorrectly, but looking under the the Shipment Activity in the order window it only stated that the label was created by "Shipstation" rather than providing the username. Recent orders all show the username of the account that created the label, the order that had this information and replaced the username with "Shipstation" was created less than two months ago and the shipment was created less than one month ago.Upon checking with support, they were able to retrieve this data on the "back end", and that if we need to find this information for other orders: "you are more than welcome to request us to look it up for you.We can send in a Service Request and check on the back end."Please change this feature so that the information is not removed. It seems unreasonable that it requires a support request to view basic information on a shipment created less than 30 days ago.

Hello! Is it possible to put an order on hold for a couple hours? I only see that we can only put orders on hold for days at a time.  Is there no way to make an Automation rule? Maybe we can enable something that allows us to hold for a couple hours or release after a certain time?

It would be helpful if we could filter orders by those containing ONLY specified SKUs. So for instance I want to find the orders that only contain 1 of item A and 1 of item B. More specifically it would also be helpful to broaden that to only 2 of item A  And two of item B and so forth