We recently had a few USPS hiccups where they delivered Express Mail shipments late. We would a report that tracks on time delivery by shipment type, so we can go back to the postal service (or UPS/FedEx) and request refunds where they missed their delivery commitment.
Late shipment tracking would be a fantastic feature. Being able to act on late shipments and going after refunds on our own would be a huge cost savings.
This is similar to a feature I suggested to allow for Delivery Date and Original Delivery Date (Days) columns.
Amazon is also tracking delivery time, so this would be a very valuable multipurpose feature.
Hey @lebombshop1 - there's a heat map on the Insights page under "Customer Overview" that shows where your orders are coming from. What are you looking for in a report that isn't available from this map?
How is this feature coming along. Additional feature that would be helpful with this is to be able to put the cost of custom packing. Having an order come through and see the revenue - cost of the product - actual cost to ship - cost of packing selected to see profitability would be amazing
Even if there is just a field in the product detail to put the COGS and a field when you create a custom package to put the box and packing materials for manual reporting would be a step in the right direction.
Shipping time reports are VITAL.
Will be shopping a different shipping platform soon if we don't get it.
Also - many other business skip shipstation for this exact reason.