150% agree with & need both of these features. 1) 90% of the time our
customers are returning 1-2 products which typically are under a pound
combined so we have it set to default to first class, but as soon as
someone has a heavier product or is retu...
I just implemented the self service return portal and there's a
disconnect between customers being able to choose exchange as a reason
but not having anywhere to put what they want to exchange it for. Right
now we are just refunding them and telling ...