Carrier Integrations

Not able to purchase UPS labels for over 24hrs now, this is greatly affecting my business shipping timeframe with my customers as most of my customers request their packages be shipped with UPS. When is this expected to be resolved? 

I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative.  It’s been 3-4 days and it hasn’t been resolved yet and I couldn’t use my accounts without paying the balance. I’ve contacted support at all three companies and haven’t gotten a resolution, lots of finger pointing at the others though. Long story short, I’ll be breaking large shipments up into small ones going forward. 

We submit shipments and tracking using an API we created.  We are sending "FedEx" as the carrier, but ShipStation is listing it as "other"Is the carrier case sensitive? 

Every time I try and print a label through my account for UPS it says my account is locked, AFTER taking my money for stamps.com. Checked all FAQ's and even did the live chat. The live chat was extremely unhelpful as they pawned me off onto stamps.com, but it is not a stamps.com issue. I have seen multiple people with this issue but no way to resolve it other than a phone call to support, which happens to be closed on the weekend. Extremely frustrating for someone who has spent thousands over the years here. 

We installed the Amazon Buy Shipping carrier option today, but we're getting an error. Where do we accept the  terms and conditions? When selecting Amazon's UPS shipping option, we can't get a rate. Instead, it shows:"The Amazon Terms and Conditions were not accepted." See attached image for details. 

Hello all, in our industry of print, promo, and apparel we regularly pick/pack/ship paper products that have a decimal point in the quantity field. Example, 2.5M is 2,500 and must appear as 2.5M for our clients. The ShipStation API currently doesn't allow for quantities to have a decimal, which causes the API connection to fail from working until all orders that have the decimal are corrected. Our team then has to manually adjust all effected orders before the API will be functional again. It would be GREAT if the API could allow decimal quantities. 

Hi Team,I am using the Shipment CreateLabel API in php, but I am getting the following error  {"Message":"An error has occurred.","ExceptionMessage":"Object reference not set to an instance of an object.","ExceptionType":"System.NullReferenceException","StackTrace":" at SS.OpenApi.Controllers.ShipmentsController._CreateLabel(LabelRequest request, MapperStrategy mapStrategy) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.OpenApi\\Controllers\\ShipmentsController.cs:line 237\r\n at SS.OpenApi.Controllers.ShipmentsController.CreateLabel(LabelRequest request) in D:\\buildAgentFull\\work\\8e15a453e647e65a\\SS.OpenApi\\Controllers\\ShipmentsController.cs:line 56\r\n at lambda_method(Closure , Object , Object[] )\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpContr

Two out of three of our BigCommerce selling channels (one selling channel for each website we manage) received some kind of store connection update. The end result was that two new selling channels popped up without any of our automations, packing slips, etc. configured. I got all of that fixed but there is one big problem remaining. All of our sales history and other data for those selling channels are now stuck in the old channel and I can't migrate that data forward. Downloading reports will take two downloads if I want to go back beyond March 2023. You can imagine all the merge errors and other data management headaches this will cause.Possible solutions:-Create the ability to merge selling channels. (Store B is taking the place of Store A.)-Create the ability to multi-select stores in the reports pages where possible, ideally on every report type.

We are currently unable to use the parcelshop/locker options offered by Evri for UK domestic parcels as shipstation cannot pass the Shop/locker ID to Evri in pre-advice. Please consider adding this function.

I'm trying to import orders from a csv from squarespace. When I attempt to upload, I get an error message that just says "error". Super unhelpful in determining what is wrong with the csv.When I press the button to upload my file, a 400 status code is logged to the dev console with a post request to https://ss7.shipstation.com/api/orders/prepareimport?mapping=null&useSavedMapping=false&format=CSVDelimited&hdr=true&encoding=UTF-8 400Could I get more insight into this error? 

Original post by user Andy Lafler   I have a fedex account with Shipstation but my customer wants me to use his account number to ship some items. i don't see where I can enter a different fedex account number

Hi,It would be great to customize shipping prices for companies not sharing the real shipping prices. GLS is registered but has no prices based on weight and size. With a table created by the account manager, mixing packages informations and destination, we would be able to have the correct shipping price.Sendcloud or Shippypro and other competitors have this option. 

Hello,Some important informations are not printed on the GLS labels (at least in France) :  - contact name - references- company nameIs it planned for the next upgrade ? I reached GLS Support team and they told me to see with ShipStation dev team.Thanks a lot for your help ! Pierre   

Trying to configure SFP Amazon orders using Amazon Buy Shipping.SS just gives me this error for any A B Shipping service selected"amazon_email" must be a valid email (Validation). (400, 24ac85ad-b076-4ea8-a39c-d4015699c21a) Tech ticket raised yesterday, no reply back yet. Now have more SFP orders i cant ship with the correctAmazon buy shipping service..... metrics dropping ... guess i will loose SFP sales very soon...COME ON SS..... this is going to cost me alot of business and create customer complaints/ negative feedback/ refundsloss of position on all Amazon selling products.... disaster.

Anyone any ideas or experience when using Amazon Buy shippingNot all the services that appear on Amazon Seller Central are available for us on Shipstation, with many ones we would like to use not available to us.We have tried deleting the carrier link and re-installing, refreshing, etc et, and the same services appear with no new ones.Anyone any solutions? we have a case open with SS, but lack of support forthcoming

Can anyone help with this error?Connection Test Failed!Invalid XML. Error: ''doctype' is an unexpected token. The expected token is 'DOCTYPE'. Line 1, position 3.' We received: '<!doctype html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="x-ua-compatible" content="ie=edge"> <title>Spent days on this so far!

Endicia's USPS letter class mail (flats) uses a different format from the Stamps.com option, while all other services look the same. For consistency and easier format to read/use, it would be useful to be able to apply the same label format from Stamps.com to Endicia.

Has anyone else spotted the Amazon buy shipping intergration page was updated on 31st Jan, and has removed the reference to the 25p or $0.30 per label surcharge, its also not on when adding the API.Have opened a case, but i stumped the people at other end.Anyone who uses the service can claify?

Just received this notification today. We pay enough already to Shipstation... If Amazon is the true source of the fee, I'd love to get those details from Shipstation... and I'll retract... otherwise this is just greed on the part of ShipStation.  

Hi, We are a new-ish Shipstation user but a long standing Amazon Seller. We have moved most of our shipping to shipstation. We still print our packing slips on Amazon as this is what we have always done in the past however there is a benefit to us for starting to use Shipstation for the packing slips instead. We are a bit nervous thinking that Amazon may not be happy with us using a 3rd party for the packing slips and they may wish us to only use their own. Can any other Amazon sellers confirm that it is ok to use 3rd party (ie Shipstation) packing slips to replace Amazons? I can't find the information on Amazon Seller Central. I may need to ask around there but i thought i would ask here too. Thanks in advance

It would be a huge benefit for us to be able to send our Rerouted Customers a QR code for shipping USPS or UPS instead of having them print their labels. Since Amazon already does this- more and more customers are starting to wonder why we don't. We would love for Ship Station to offer this option. Thanks for considering!

So Shipstation makes it quite clear that FedEx One Rate can't be used for returns. This is a real pity. I don't understand why it cannot just create a return label with the send to and recipient swapped.  Has anyone found another way to make this work? Thank you,Martin

I pay around $13/week for Fedex daily pick up.I wonder how can I do that with UPS(shipstation). Before I asked to ShipStation tech support, and it looked like they don't know well about it.  Thank uyou. 

When will the ShipBob integration be ready?When you click on "connect" in ShipStation it says it is currently being updated but there is no other information.

Shipstation online still has the 2022 postal calendar listed, but nothing yet for 2023. Since shipstation Shipped Items report only functions on shipping days for those particular carrier, I need a current calendar. As an example, it was MLK Jr. day yesterday, half our shipments posted as shipped on 1/16, the other half on 1/17 even though we printed everything on 1/16. I've discussed this issue before in person with Shipstation and no fix has been identified, so I need a current calendar to note what days will report false numbers. Please upload the new calendar soon!