Carrier Integrations

When shipping via Fedex ship manager, there is a way to add reference/PO info to the shipping label, looks like this:Is there a way to add the reference info to a shipment created in shipstation instead (we would prefer to do these in shipstation but are required to add reference information and for the life of me I can't figure out how to add this information to the shipment. 

So we have been using the UPS Express Mini Box (8 x 6 x 3") for at least 6 months now.  It turns out to be a really convenient size for small parts that need to be shipped by air/international and is often less expensive than the UPS Express Small Box (13 x 11 x 2").  ShipStation does not have the Express Mini Box available on the list of UPS boxes.  We have to manually input the size which slows us down.  Is there something I am missing, or is this on a list of ShipStation updates yet to be implemented? 

Original post by user Office ITS   I'm new - but why can't I see USPS Cubic Priority Mail rates or select Cubic Priority in my Stamps.com rate calculator?

Hi allI'm new to Shipstation and while testing it with a trial order I have noticed an issue that I am not sure how to deal with. In the checkout page the only option available is 'pickup' I'm thinking this may be because I have no courier or rates set up in the Shopify backend (Settings> Shipping and Delivery). I will be using my own carrier (Royal Mail) in the UK do I just set up my rates in Shopify as I would before using Shipstation? Hope this makes sense? Thanks.

I usually only come here to complain, so I wanted to take a moment to say thanks for waiving the Amazon Buy Shipping fee during Christmas! I know that will hit your bottom line, so it is much appreciated.

We've had couple of 2nd day air shipments not make it even after 5 days (3 were business days in between)Shipped on Thursday morning at the store and delivered Tuesday evening. (CA to FL)We shipped another UPS Ground shipment the same day to same vendor and that also arrived at the same time.Is there no way to claim for the delay. If we see the tracking it literally looks like UPS sat on the package for 3 days after it flew into the local depot in FL.The Shipstation claim form has no option for 2nd Day Air. What is the recourse for such delays ?   

I am not being offered cubic pricing when creating a label. Sizing is 6"x3"x4" - which according to stamps.com would be almost $2 cheaper than priority.. Am I supposed to do anything extra to be offered this? We use pirateship and it comes up... but not with SS... and I dont want to use two services 🙂 TYIA!

Does Seko White Glove offer assembly? It looks like Seko offers it: https://www.sekologistics.com/us/white-glove/But I am unsure if Shipstation offer it.

We have had an increasing number of UPS international shipments get hung up because, despite including the required three copies of the commercial invoice in an envelope on the package, it gets flagged for manual processing and they email/call saying there was no invoice information. It was all on the package, but we can't fix UPS processing. The natural answer would be to do it electronically, but it would seem that currently there is no way to have ShipStation send shipment information to UPS electronically for international shipments.  I spoke with support and they say this isn't even on the roadmap, much less does it have an ETA. The strange thing is, this seems to be yet another feature that used to exist but does not any longer:  (?)https://www.shipstation.com/blog/ups-paperless-invoices/ I looked at using webhooks/API to possibly set up a separate process to handle this, but the features are insufficient. There is no way to access the commercial invoice

Hello. I'm a new user of ShipStation and I get the following error message when trying to print a shipping label."There was a problem with the request in its current state. (400, b78e6437-d117-4a47-9354-98830dd00f28)"I don't know what that means and what I'm doing wrong or is missing in the configuration. Please give me some help.Thanks in advance, Stefan PS: As additional information, I have a German DHL business account which is successfully linked to ShipStation.

We  use shipstation/UPS to ship orders to USA, and we found 6 large parcels were returned by UPS, because of no invoices. (we shipped over 100 parcels to USA, only a few returned to us.)We did not get any notice from shipstation when we printed the shipping labels. I talked to shipstation customer service just now and they told me they did not send invoices automatically and they are working on this. It is a big bug of the Shipstation app.Is there any way we can get the shipping fee back from Shipstation?

I received a Paypal payment for an item I sold, and I bought a USPS First Class label through Shipstation. The First Class shipping label doesn't have a barcode and I was unable to have it scanned at the post office. I am also unable to void the shipping label,because when I click on void, nothing happens, and the label doesn't show as voided. So as of now, I have been charged for a USPS First class shipping label that came with no barcode, so it can't be scanned at my local post office, and I can't seem to get a refund for the shipping label. Am I going to be charged for a USPS First Class shipping label that didn't come with a barcode? I would like to have this resolved somehow. Can someone assist me?

USPS wants us to use a standalone account, not the reseller account.If this can't be done with Shipstation, we will have to move to different software. 

Are any of you having trouble with Shipstation adding weight to the weight you enter when shipping a parcel?UPS is virtually our sole carrier and the only carrier we have integrated with Shipstation. We started noticing that the quoted price on Shipstation was consistently more than on UPS.com.BUT when we lowered the the weight on Shipstation to be 1 lb less than on UPS.com they matched perfectly. Is there a setting somewhere to adjust this? It's frustrating to know that we've been paying an extra pound per shipment for nothing. 

I keep getting the above error and it changes the country to United Kingdom?

If I create a shipment today, and try to schedule a pickup tomorrow, I can't, because when I select tomorrow's pickup date, today's shipment doesn't appear. If I wait until midnight, I can see the shipment, but when I select the same date for pickup, it says that I have to schedule the pickup for the next day.

Online store in squarespaceUsing UPS for ship station shipping to all 50 states from the Albany, NY area I sell a perishable product that needs to be delivered in the continental US in no more than 2 days. my square space store is automatically set up for UPS 2-day shipping based on dimensions and weight. This is fine for the west coast, but closer locations it simply drives the price up for the same delivery day. For example, if someone ships their purchase to NYC a 2-hour drive away no matter whether the product is shipped overnight, 2-day air or ground it is arriving at the same time due to the close distance. Obviously ground is cheaper. How can I set up to have the rate optimized meaning to choose the cheapest option if the arrival is going to be 2-days or less? I am not sure if this needs to be set up in square space or ship station. thank you. Christopher

When would you be activating Yodel Automatic Tracking? Thank you!

I've had nothing but issues with Amazon BUY SHIPPING over the last few weeks with multi-item orders. Since I haven't received any resolution from customer service, I decided to remove the Amazon Buy Shipping connection and re-add the Amazon Buy Shipping. Unfortunately after deleting a re-adding I receive the following error messageThis error message comes AFTER clicking the acceptance of terms on the Amazon "Authorize ShipStation"page  {"success":false,"message":"An unhandled exception occurred: Object reference not set to an instance of an object. (45eee8e7-b5dc-4132-aa8e-37ff0e2db422)"}

start yesterday afternoon, I try to buy UPS label, it shows label cost, after I click the " buy and print label", nothing happens, after tried a few time, the order get marked 'shipped" but there is no label,no tracking,  I have to click restore ,to undo the order and choose different shipping method,same thing happen this morning. also there is no way to tell, label fee charged or not, and please fix the problem, every time you add money to account, the next label will not prints, and in shipment area,ORDER did not show in any order,listing orders are all random, very hard to track,, 

We haven't been getting the pop-up for accepting the new terms & conditions. We were waiting to iron out a few details before we do so. We haven't been able to until today, and we'd like to start using Buy Shipping. We cannot reconfigure our store again through Amazon due to internal issues and hope not to. Any help?

We use Shipstation to export from Canada. It now recognizes if you need a B13A Export Declaration and will no longer let you ship without entering the 'authorization number'.  The problem with this is that you need a tracking number first in order to complete the B13A declaration... it is a catch 22 situation. (We normally create shipping label first, then create and submit B13A in CERS portal, as well as have 3 printed copies.) So, how can we now complete shipments that require a B13A?  Thanks for any help! 

Hello Canada post has recently updated their systems. with the new "update" the shipping manifests will no longer scan at the post office. and all orders must be scanned in my hand. this is taking the employees hours of their shift just to scan in my packages. It used to be just a scan of the barcode and all packages would be put in the system. I have contacted Canada post. And the have asked me to ask the employees to call tech support. They also charge a fee for not having the manifest present. And since they do not scan anymore. I am charges a fee. Any Ideas on how shipstation can work with Canada post on this? anyone else find a solution? Cheers!- Bryan  

I enabled the Buy Shipping Through Amazon option yesterday to being testing it. Today when shipping and shipstations UPS account as my carrier we kept getting a rate error stating we had not accepted Amazon's terms and Conditions. Why would this impact the UPS by shipstation account? We had to delete the Amazon Carrier option to fix it.  Anyone else have this issue?

How do you get in touch with someone. This isn’t the first time either. I ship fishing poles that have a new $15 surcharge. I just paid $24.95 for what used to cost around $10. The delivering post office want $15 from my customer as they show that I only paid $8 shipping which is not right.