Carrier Integrations

I'm noticing that Amazon buy Shipping tracking numbers do not get status updates. Is there any way to change that or is that a feature that can be added?

Starting about a month ago, we started to see that our UPS Air and Worldwide Saver packages are getting hit with residential surcharges. I contacted support three weeks ago and they confirmed that "UPS by Shipstation" does not have residential surcharges and they told me that needed to escalate this with the Carrier Wallet team and UPS.  I've followed up each of the last two weeks & no info yet.Anyone shipping with "UPS by Shipstation" should check your reports for adjustment fees.  Getting to the reports isn't straightforward as you have to go to Settings/Shipping/Carriers and click on the vertical "..." next to USPS (not UPS) then select "View Reports", then click "Balances" on the left, then change the "Trend" pull-down menu at the top to "Transactions".  Be sure to broaden the date range. It doesn't have a column for carrier, filters are disabled on the balance report, you can't sort it, and the Download feature doesn't include any detail.  You just have to

Hey everyone, we integrated Fedex as our carrier successfully but when creating a label we can't use all Fedex Services, for example Express is missing. And yes we activated every option in the carrier setting. Maybe someone can helpThanks! 

Will this be added as a carrier in the UK?  Interparcel offer USPS services from the UK to the USA at really good rates, Is there any plans to add this to shipstation?

Developer Team, Can you please add a feature/detail for delivery status and delivery date for shipments originating from Ship Station? The ability to track delivery dates is essential to meeting deadlines. It also gives real time data insights to allow businesses to pivot when their are issues with carrier performance. I understand that this detail is relevant to carriers, however, I believe it would be an invaluable feature if available in reporting. 

hello,is there a specific rates for outbound shipments within 4.4ibs within the drop shipping style?

So here is an idea... instead of setting the shipping label date in the label print settings, why not have every label go on today's manifest up until the EOD is closed out and the manifest printed? This would account for carrier pickup time fluctuations much better than picking a sort-of-when-they-pick-up time in the label print settings. I recently learned that due to my label cut off time being 12:30PM and my USPS pickup being 11:30AM, that hour every day was not captured on either today or tomorrow's manifest, resulting in 10-15 tracking numbers just showing "Label Created, USPS Awaiting Item" for the 3-5 days it takes USPS to scan it at their nearest distribution center (which for me just happens to be the dreaded Palmetto, Georgia one). Today I changed my label cut off to 11:30AM... but if USPS picks up earlier than that, any labels from pickup to 11:30AM will fall into this same no man's land of not being captured by either day's manifest. I've used Shipstati

I sell on many ecommerce platforms including my own company website. All of our orders from these various platforms are run through Shopify. I have my Shopify account then linked with ShipStation to fulfill orders.In order to be compliant with Amazon OTD rules it seems like I'm going to need to purchase my shipping through Amazon. Reason being, if a package is late and you purchase the shipping through Amazon, then it doesn't count as a defect for your OTD rate.From what I can tell, ShipStation does not allow users to use the carrier "Amazon Buy Shipping" when orders are directed through Shopify. It will only work if orders are being sent either directly by Amazon to ShipStation, OR through Channel Advisor.I don't necessarily want to connect Amazon directly.. Because then the orders will double up from both Amazon and Shopify.Has anyone been able to find a suitable work around for this? Any help would be greatly appreciated. Thank you.

Has anyone had any success with this? I would love this option. I set up CanPar through my One Balance account.The problem is that you can't schedule a pick-up through ShipStation. You are advised to go to CanPars 'Pick Up on Demand' link. https://portal.canpar.com/collectservice/?pay=true&locale=en Once there, you can't schedule a pickup. You are directed to re-enter all of the label information then you would have to purchase a label to schedule the pickup. I spent half a day in a chat with ShipStation and they recreated it, confirmed it, and had no other solution.I reached out to CanPar and they had no solution. They do not have a request a pickup option without making a label with them. A very frustrating loop with no solution. CanPar advised me that it might be easier if I opened an account with them directly but I don't want to do that. I liked the (seemingly) simplicity of using the ShipStation integrated option. Thanks! 

Amazon buy shipping is likely the most used carrier integration on the ShipStation platform. UPS Ground saver is the cheapest service provided by amazon buy shipping and was added all the way back on May 8th 2024. It is now August. It is ridiculous that it isn't available in ShipStation still. When contacting ShipStation I was given no other reason than that it is "Confidential". It is as simple as adding a new service to the existing configuration. Seems shady that it is "Confidential" and I suspect that it hasnt been added to direct more traffic to ShipStations own UPS Ground Saver Service.Add the service.

Please add GTA GSM courier as a carrier to ShipStation so tracking numbers can be tracked!

Currently, if you use FedEx by ShipStation to ship a package from the US to Canada, your customer is forced to pay customs clearance. That's a pain for customers. I prefer to collect an estimated customs fee from my customers when they buy stuff from me, then pay the customs clearance to FedEx/Canadian customs myself. That's called DDP. The shipstation docs make it look like you can choose DDP when using FedEx, but that's actually only if you provide your own FedEx account.Until ShipStation offers this option, I'll keep shipping all my Canadian FedEx orders through Shippo, which has offered the DDP option for years and offers the same rates as ShipStation.

Shipstation is blocking the printing of Purolator labels.  But, this is an error.  Purolator intended to blacklist just a few postal codes from processing shipments, but ALL shipments have been blocked. This needs to be communicated to both Shipstation technical support and Purolator.

Hi AllI am glad to see FED EX added to the list of carriers but you do not have the FED EX 2DAY One Rate Pak available. That ONE RATE PAK is the lowest cost for 2-day at currently 10.77. Using your current offering, the cost increases quite a bit. is there any chance to get the one rate pak offered to business direct from fed ex?

All the orders have the same error when selecting "Track Order" in Magento 2. The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more information or email us at ... Does anyone one know what may be Wrong? I contacted ShipStation and they said - ShipStation does import the tracking info back to Magento 2. The shipment update we send to the selling channel includes the tracking number, carrier, service, and carrier fee. But they said this is a Magento 2 issue. 

Hi All,We can't get a response from the ShipStation team and have an urgent issue we need help with.We use BigCommerce enterprise multi storefront in tandem with ShipStation. With BC multi storefront, we technically have one store (tenant/connection) and operate 10+ unique customer sites within that tenant. So it's only one connection to ShipStation for all 10+ of those stores. In BC, we can only update shipping setting at the tenant level, not the site/channel level.Three of our 10 sites are for one customer who needs their shipping estimates/rates to be on their UPS number. The rest of the sites should be using our shipper.We thought we could create an automation rule in ShipStation that looked at either SKU/customer number and if it matched our customer, we could trigger it to use their shipper (as attached). However, this isn't working. Does anyone use BigCommerce multi storefront with ShipStation? Any other ideas? Thanks in advance!

According to https://help.shipstation.ca/hc/en-ca/articles/360025443131-Purolator "Hold for Pickup" is a supported additional feature in ShipStation for Purolator shipments, but I have not been able to figure out how to do it. This is something we commonly need to do when shipping to rural areas that only have a PO Box. Can anyone give me a tip on how to do this in ShipStation?

We currently are not able to use our own negotiated rates for UPS Ground Saver and would like this feature to be available. Currently for heavier boxes our rates are lower than the Shipstation rate. This is impacting our ability to utilize all shipping options. 

It would be very beneficial to shippers if ShipStation provided the ability to print single barcode shipping manifests with more CARRIERS. This allows the driver to take one scan that captures all shipments scheduled for that day. For example, currently this option is not available for PUROLATOR CANADA, when it has been setup as a ShipStation Carrier.

You really should consider including APC Connect in your trial period. It’s unfortunate, as my sole reason for trying ShipStation was to use it with APC. The inability of your support agents to assist with this issue creates a poor trial experience for anyone in my position and results in a lost business opportunity for you.Food for thought.

UPS Shipstation currently has Ground Saver as a Shipping Carrier. When asked to have the same listed under Amazon Buy Shipping teams said that was not an option atm. Our store needs Ground Saver as a shipping service under Amazon Buy Shipping to help protect our order for claims!

You currently offer DX Deliver Integration (which works well). How about offering DX Freight Integration? Same company, similar API's, just a different service.

We have been getting this error for over a month - we've been promised communication from ShipStation regarding the issue but have received none. Customer service isn't responding to messages sent today (11/19/24). This error is occurring when using UPS by ShipStation or our connected account (which is working for all of our domestic UPS shipments).What can we do to print International labels in ShipStation? We have used workaround methods to this point but feel we will need to migrate to different software as this is a key reason we chose ShipStation in the first place. After a month of no communication or resolution it is apparent this is an issue only with us or somehow a very low priority.

I hope I put this in the correct Community folder but I'm having problems with my MacBook Air 2023.  Long story short all of the scales ONLY have a USB port. The MacBooks, even going back to my old one of 2018 do not have a USB port. It's never been a problem before because I just use my hub or an adapter. But the five scales that are recommended by ShipStation all use USB BUT must go directly into the computer not via hub or adapter. I have been on the phone with Support for at least two hours, combining my calls and the last person that I talk to finally figured out why my scale couldn't connect and that was the problem.So now what am I supposed to do?  I don't believe I am the only Mac user in all of the ShipStation community that would like a digital scale to work with their computer.  🤨 🙃What have other Mac users done to fix this problem?   THANK YOU!!!

Since the ending of the USPS Regional boxes we had to get brown boxes ideally for brown trucks. However, shipping with UPS from Shipstation is useless as there is an error "Missing or invalid shipper number."  We all know that this has nothing to do with a UPS number that I would have and there isn't any way to try and reset this service or edit information in any way.  Did anyone have this same error and if so, what was the fix?