Discussions

Why in the world would we have a sort by warehouse location that doesn’t actually sort by warehouse location? my locations are numbered 1-3000. The system prints, for example, locations 103, 1042, 104, 1051,1066, 107, 1278, 129 etc. It clearly cannot tell the difference between 3 digits and 4. It is for this reason, my orders are taking 3 times as long to pick throughout the warehouse. If it can determine 3 digits it has to be able to determin 4,56 etc. PLEASE RECTIFY TUIS SO I DINT HAVE TO LEAVE SHIPSTATION 

Currently we can send multi-box shipments through UPS etc but returns do not support this.  This makes it far more expensive for us to have returns shipped back to us than it was to send them.  It seems that this just hasn't been implemented in the returns screen, could this please be added?Thank you

 

We find it quite prohibitive to use Shipstation for booking shipments without a pickup option. Creating the label and then having to externally order the pickup on our own carrier account dashboard is time consuming and leaves us open to human error, especially when we use different carriers for different SKUs. In addition, the only pickup services available for UK customers is for DHL & Fedex who are two of the most expensive. Please add Parcel Force and others as soon as possible 🙂

I just created a label that was supposed to go to an existing customer in Ottawa, ON. But when it printed out, the address on the label was changed from the Canadian destination to a postal facility at:500 E Fullerton AveCarol Stream, IL 60199 And, instead of a international tracking number that starts with "C" and ends with "US", the tracking number for this order begins with an "LX"  Can somebody explian this to me before I ship? Thanks!

I was reviewing an order that was shipped incorrectly, but looking under the the Shipment Activity in the order window it only stated that the label was created by "Shipstation" rather than providing the username. Recent orders all show the username of the account that created the label, the order that had this information and replaced the username with "Shipstation" was created less than two months ago and the shipment was created less than one month ago.Upon checking with support, they were able to retrieve this data on the "back end", and that if we need to find this information for other orders: "you are more than welcome to request us to look it up for you.We can send in a Service Request and check on the back end."Please change this feature so that the information is not removed. It seems unreasonable that it requires a support request to view basic information on a shipment created less than 30 days ago.

Hello! Is it possible to put an order on hold for a couple hours? I only see that we can only put orders on hold for days at a time.  Is there no way to make an Automation rule? Maybe we can enable something that allows us to hold for a couple hours or release after a certain time?

It would be helpful if we could filter orders by those containing ONLY specified SKUs. So for instance I want to find the orders that only contain 1 of item A and 1 of item B. More specifically it would also be helpful to broaden that to only 2 of item A  And two of item B and so forth

Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?

I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation.  I use "Tags" for all of our shipments, but have no use for the "Batch" column.  So every morning, I remove the Batch column and add Tags... and then repeat every time I'm away from the desk long enough that I'm automatically logged out, which is multiple times a day.  Is there a way that I can change these settings and save them so that they persist permanently?

I would like to request the ability to view data in the Custom Fields on the "Shipments" page.   We like to print the shipping manifest,  however we are not able to add the data we use in Custom Field 1 to that manifest printout.  

We have moved this discussion to the proper location, the ideas board, where it can be discussed further 🙂

I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's pulling up orders from years ago. Is there a way to just search "awaiting shipments" first like it did before? Now it automatically searches everything and then I need to click "awaiting shipments" and it re-runs itself. The extra step is a pain and a waste of time. 

I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Shipstation at time of label printing, this does not work for us. We would like to edit the address directly in Shipstation order and 'lock' it so it CANNOT be overwritten.

Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and be on top of it, this feature can save companies' from small mistakes and even big ones. Please add this feature!~

Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that? 

This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify the items. They would then scan the next order number and repeat. However, with orders after this past weekend, they say that when scanning the order number it gives them "Invalid Product", and they have to manually tap on the order number input field and scan it, sometimes having to do this twice. They did note the iPads had a software update, so I am unsure if it is connected or not, but looking for guidance and other experiences. I tried this on my iPad here, but I'm running beta iPadOS 15, and tried Scan+Verify on already shipped orders (so as not to mess up any shipments they are working on) and outside of having to tap on the order number field, everything seemed to work fine. I didn't get an invalid product message at al

So, both of my reps (UPS & FedEx) are showing me these new service levels and trying to get us to use them. UPS has the new Simple Rate program (to compete with FedEx's 2-Day One Rate program) FedEx has a new program for lightweight packages which has no minimum weight (sorry, I can't recall the program name for this one). Both of these could be very useful to us except they are not supported by Shipstation. Unlike other companies, I negotiate our rates with our carriers personally and I would like to take advantage of these potential game changers (especially right before the crazy holiday rush), but the issue I keep running into is that they are not available through Shipstation. Both reps claim they have reached out to Shipstation without success in trying to get these programs/service levels added to no avail. 

https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this by creating this automation rule: https://share.getcloudapp.com/mXuPAy0r  It seems they were trying to use a Field Replacement, which seems useful!

I am not sure why you created a version that is actually MORE difficult to use and makes our life harder! - Batches are no longer visible upon login (processed batches don't come up) which means warehouse staff has to use 5 clicks instead of one, go to shipments, go to processed batches, remove filters and stuff from 5 years ago comes up. Total nightmare. - Also we would frequently go into shipped orders and change the carrier to spot check and see if we can get better rates. This was very useful to us. We can no longer do this anymore without creating new dummy orders which we then have to remember to go and delete. You guys should really think things though before you mess up your product and create more work for everyone. Hopefully this will get fixed soon.

When a customer is purchasing off of our Woocommerce webpage, the cost they pay for overnight shipping with FedEx is coming out way lower than the actual cost to ship/print labels. For example, the customer was charged $23 for overnight shipping. The actual cost of the label is coming out at $47. How do I align the cost?

I'm trying to convert my old cart to PrestaShop. Installed the ShipStation module on a test site (a subdir of my live site), followed all the instructions to set it up, but [Test Connection] insists there is a 404 error. I'm certain the url is correct. Googling for info about this, I see a few messages in the PrestaShop forums but there is apparently no solution. So I'm wondering if anyone has had any success connecting ShipStation with PrestaShop?

I have the automated help widget but no chat option?  My plan includes this but i can not find it anywhere!  Can someone please help me out as i need help setting things up.

With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in order. This is very time consuming.  I tried to click item then age but it only allows one and gives me an even more difficult problem.  How can we fix this asap?

Hello.I made a ups account through Shipstation. I wonder if it is the best discount rate that I can get.  I heard that I can get the best UPS discount rate though Amazon.If it is, then I think to make new UPS account through Amazon, and will use the account in Shipstation. Is UPS discount though Shipstation and though Amazon same?   By the way, I know that we can contact to UPS rep to ask better discount rate if our volume is good enough.Are there any person here who get better rate than rate though Shipstation or Amazon?  Thank you.